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Remote Desktop Manager

Remote Desktop Manager


What is Remote Desktop Manager?

Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

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Recent Reviews

TrustRadius Insights

Remote Desktop Manager is highly valued by individual users who have personally paid for the full version. They appreciate the convenience …
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Remote Desktop Manager Review

2 out of 10
March 26, 2022
Between Windows, Unix, VMware, etc., there are numerous server types to connect to from my client PC. I've searched for many years for a …
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Popular Features

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  • Centralized management dashboard (35)
  • Over-the-Internet remote session (38)
  • Multi-platform remote control (35)
  • Remote management of servers & workstations (42)

Reviewer Pros & Cons

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Single User


On Premise
per year



On Premise
per year


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On Premise
Unlimited Users, Multiple Sites, Worldwide

Entry-level set up fee?

  • No setup fee
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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $299.99 per year
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Product Demos

Remote Desktop Manager Live! (Session 3) - DC Online 2022


Announcement: Remote Desktop Manager 14 is Here!

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Remote Administration

Remote administration software is used to control a computer from a remote location.

Avg 8.2
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Product Details

What is Remote Desktop Manager?

Remote Desktop Manager (RDM) centralizes all remote connections on a single platform that is securely shared between users and across the entire team. With support for hundreds of integrated technologies — including multiple protocols and VPNs — along with built-in enterprise-grade password management tools, global and granular-level access controls, and mobile apps to complement desktop clients for Windows and Mac, RDM is presented as a Swiss Army knife for remote access. RDM is built to enable IT departments to drive security, speed and productivity throughout the organization, while reducing inefficiency, cost and risk.

Remote Desktop Manager Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Remote Desktop Manager Screenshots

Screenshot of EntryScreenshot of Main ScreenScreenshot of Tree ViewScreenshot of Overview

Remote Desktop Manager Video

Remote Desktop Manager - A Remote Connection Management Tool for IT Pros

Remote Desktop Manager Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide

Frequently Asked Questions

Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

Remote Desktop Manager starts at $299.99.

Rocket Remote Desktop, mRemoteNG, and Microsoft Remote Desktop Connection Manager (RDCMan) are common alternatives for Remote Desktop Manager.

Reviewers rate Secure remote access with Smart Card authentication and Annotations highest, with a score of 9.1.

The most common users of Remote Desktop Manager are from Mid-sized Companies (51-1,000 employees).

Remote Desktop Manager Customer Size Distribution

Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Remote Desktop Manager is highly valued by individual users who have personally paid for the full version. They appreciate the convenience of having all their IT support needs in one application, as it serves as a connection manager for servers, holding RDP, VPN, SSH Tunnel, and EXSI connections. The software greatly streamlines the management and storage of machine names and credentials, especially for those managing a large number of servers. Users find it beneficial to have a common platform like Remote Desktop Manager to securely store customer passwords and ensure consistency within the team. It is also used by organizations to manage remote support for their customers, improving efficiency and automation. Additionally, the software allows for role-based access control, centralized database management, and multi-user access, helping organizations overcome challenges related to password management, lack of documentation, and tool sprawl. Overall, Remote Desktop Manager is considered a vital tool by many, providing functionality and capabilities that extend beyond its name.

Convenient Management Console: Users have found the management console of the product to be convenient, allowing them to access different features from one place. Many reviewers have appreciated this feature for its ease of use and time-saving capabilities.

Strong Security and User Management: Reviewers consider good security to be vital in today's environment, and they appreciate the security and user management aspects of the product. Several users have mentioned that the product stores passwords and other information in a safe and secure way, providing peace of mind.

Easy Overview with Log Feature: The log feature of the product has received positive feedback from users who find it helpful in providing an easy overview of their activity with Remote Desktop Manager. This feature allows them to track their actions and ensure transparency in their remote sessions.

Overwhelming User Interface: Some users have found the user interface overwhelming and have difficulty navigating through the various features. They suggest that the software could benefit from a consolidated dashboard or report for system activity. Customizing the user interface also seems to be difficult for some users.

Lack of On-Screen Guidance: Users have mentioned a lack of on-screen guidance and would appreciate more help features. This can make it challenging for users to effectively leverage the abundance of features available in the software.

Slow Loading Times and Navigation Difficulties: Several users have experienced slow loading times and difficulties searching within the navigation pane. Additionally, there are issues with multi-monitor setups and resolution matching, which further adds to usability challenges for some users.

Users commonly recommend trying the free edition of Remote Desktop Manager. They suggest this because it allows users to explore the features and functionality of the software without any financial commitment. Many users appreciate this option as it allows them to assess whether the software meets their needs before they make a purchasing decision. Trying the free edition also allows users to familiarize themselves with the interface and navigation of Remote Desktop Manager, ensuring a smoother transition if they decide to upgrade to a paid version in the future.

Attribute Ratings


(1-25 of 44)
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Raymond Jansen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I'm using RDM since 2011. It's a really easy program where you can store and share (securely) all kinds of connections you can think of. For smaller companies, it lacks security features like 2FA, but for some time now, you can log in to RDM using your Office365 account, where you can set it to use MFA. However, it would be better if also smaller companies could use the native security features in RDM (or DPS). Other then that, I like it!
  • Store every type of connection.
  • Share with colleagues.
  • Not all security features are available for smaller companies (like 2FA).
It's excellent for storing of every type of connection you can think of.
Score 10 out of 10
Vetted Review
Verified User
Centralize the IT department's management of access to company resources in a secure, efficient, and real way, with a tool that adapts to what we have. No problems with the product, since it is a mature and evolved product, in the different locations where we work, we have different licenses and hardware, in a very short time, we work with the Remote Desktop Manager with everything working.
  • Automatice logins
  • Works with different software
  • On small screens like laptops, being able to change the resolution of the remote desktop
  • Improve Spanish translation
  • Dynamic updates
It works well with everything that has to do with managing desktops or remote access. If there is something that is not covered, it allows you to create it with scripts like Powershell. I can't think of anywhere it can't be recommended, for small environments where money can be an issue, there is a free or cheaper option.
Score 10 out of 10
Vetted Review
Verified User
Working in a large environment with many different IT groups using different tools, we were constantly struggling with keeping passwords in sync, lack of documentation, and tool sprawl. We needed a solution that allowed multi-user access, a centralized database so everyone had consistent data and role-based access control with logs. We chose Remote Desktop Manager for both its features and its affordability. We liked it because it allowed us to share information quickly and easily. Our information security team liked it because it allowed for MFA login protection, logging, session recording, and password aging reports. It's rare that InfoSec and IT agree on anything, but Remote Desktop Manager is one of those tools that everyone will like when they start to use it.
  • Multi-remote apps (RDP, VNC, Powershell) in one multi-tabbed interface
  • Rich API so we can sync to and from our CMDB and other tools
  • Ever increasing features making the product more valuable
  • The documentation tab. Seriously. It will change your life
  • Without reading the documentation, people will only use about 10% of the app's true capabilities
  • The native ftp/ftps/sftp tool is lame, but the FileZilla integration works great
  • I'd love to see them work more Azure/Graph API into the product
I recommend Remote Desktop Manager to all of the teams in IT in my firm. Some of the less technical ones find it a bit intimidating at first, but I find that after about 4 weeks of using it, I wouldn't be able to take it from them if I tried. Remote Desktop Manager Enterprise is not the cheapest app out there, and if a smaller group does need collaboration, or only needs to be tabbed RDP capabilities, there are other tools that can do it.
Stian Simonsen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use it as a common platform for all users to store customer passwords and other relevant information from a project/customer. This makes it easier for us to know where everyone is storing their passwords, while we also know for a fact that they are stored in a safe and secure manner.
  • Stores passwords and other information in a safe and secure way
  • Gives you access to everything wherever you are, as long as you have internet access
  • Easily scalable
  • Inherit/access to files down in the folder-system could use an upgrade
The Remote Desktop Manager application and also integration with the DVLS give you access to everything you need, every- and anywhere you are; you just need internet access. The support team is on another level; they always provide good information on how to solve your problem or "send" you to a person that can help you if they don't know it themselves.
Score 2 out of 10
Vetted Review
Verified User
Between Windows, Unix, VMware, etc., there are numerous server types to connect to from my client PC. I've searched for many years for a product that can do all of this without me having to rely on different applications for each. When I first heard of Remote Desktop Manager I was skeptical it could live up to its claim of such platform connectivity. In the end, my feeling was correct.
  • Is regularly updated
  • Provides connectivity for the most common platforms
  • Connectivity to platforms in general
  • Stability overall
For your basic Windows RDP connections the product works well, although I experienced random crashes while using the application. I realize how difficult providing connectivity to so many different platforms can be, but the saying about "quality over quantity" rings true in this case.
Score 10 out of 10
Vetted Review
Verified User
Remote Desktop Manager is being used by some departments of the organization. The main problem was how to manage 600+ servers, SSH and RDP servers, and remember all the hostname, IP address and still have some details available only to some users. This was solved using this tool. Users were split into groups, active directory connected, and have access only to the servers and credentials (passwords, URLs, and other stuff), that they have access. All recorded in a database (or an encoded file, if needed). Despite this, automation with scripts or commands during login sessions, and ways to link credentials to entries make it even better to manage. You may have credentials locally, in the database or other external tools, all being managed by RDM.You also may have sub connections, for example, having the webpage to access an iDrac or another page, or a Hyper-V Manager, VMWare, and LOTS of other tools.
  • Centralize management of RDP, SSH, VNC and other protocols
  • Keep credentials and connection entries secured
  • Automate everything inside the tool.
  • Integrate with external tools
  • Slow sometimes to load connections
  • PuTTY integration has a 1-second delay
If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
Score 9 out of 10
Vetted Review
Verified User
I use Remote Desktop Manager for all my remote management needs from SSH to hosts, RDP to Windows servers, and consolidation of web platform management. The tool is invaluable and one that should be in more admins' toolboxes. I know that I haven't even touched the surface of the full capabilities, but even what I use it for makes life so much simpler.
  • Consolidation
  • Use of many protocols
  • Making all features well known
Really the biggest impediment to the tool is cost. Other tools are out there that are free, however, they are not as viable of tools. However management often just focuses on the cost. It will take some work to make the argument for the tool, but I think even to buy it personally is worth it.
James Farmer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
As a company with close to 1000 remote users, we used to use MS Remote Desktop management offering amongst others to support them. Whilst this was great it was depreciated and had huge vulnerabilities. On the hunt for an alternative we came across Devolutions offering and it’s superior in every way. Supports Windows RDP, Unix terminal sessions, and many more options and integrations.
  • Supports multiple OSs.
  • Free to use.
  • Offers cloud backup of config.
  • Easy to use.
  • Initial load up of the application could be quicker.
Well suited for anyone who wants to support users or manage servers across the LAN/SWAN. Not suitable as a remote tool replacement for TeamViewer etc.
Jwalant Soneji | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Remote Desktop Manager is an excellent tool to manage connections to other machines. I particularly like its easy re-connect feature which makes the re-connection to a windows VM very fast and effective - saving lots of time and efforts. I am sure its of use for lots of teams and more team members.
  • Easy re-connect to a disconnected VM
  • Remember passwords
  • Tabbed interface
  • Make re-connection automatic process
Managing one or more machine connections is an excellent job that's done by Remote Desktop Manager. I am also fan of its tabbed interface, always updated artefacts, latest tools getting added and ease of the user at the centre of everything by RDM. Admin's help may be needed for initial install for non-privilege users.
Mick Verbunt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Remote Desktop Manager is used by our IT department and we use it to manage all of our customers environments.
It addresses:
- being able to connect to an online database so it's always up-to-date with the most recent info
- storing all the passwords in the vault
- connecting to all of our customers
  • Lets us connect to remote environments through gateways set up by RDM
  • Lets us store passwords
  • Always up-to-date cause of our online database
  • When I use the view password option, I have to close the password screen before I can use RDM again.
  • I would like a copy hostname option
It is well suited when you have to manage a lot of different servers/websites/network devices
It is also well suited for when you have to manage remote environments because RDM can set up VPN gateways to that environment so you don't have to use VPN options from your workstation itself.
It is less appropriate when used in very small environments
Nick Von Ogden | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Remote Desktop Manager to manage remote sessions, keeping our session organized and consistent amongst our team. We can organize, add, and ensure all of our remote session are in the same place and are easily updated from a single point. It also helps us tie in automation in some cases.
  • PAM
  • Manage Remote Sessions
  • Organize
  • Security
  • Documentation
  • Speed
  • Resources
The software is flexible enough to be used in most scenarios. I'd say you can use the 'free' version to manage fewer sessions and with a smaller team or solo team, but the full version is better for centralized environment with many people or with a tenant or role based access to systems. It's overkill if you only remote into 1 or 2 systems unless you make use of the integrations it offers.
Score 9 out of 10
Vetted Review
Verified User
Many IT professionals use Remote Desktop Manager throughout our organization. Remote Desktop Manager is a critical component of working in many different server environments. It organizes remote connectivity to servers in such a way that it makes it easy to jump around in and out of servers to do needed work. The folder structure is similar to Windows Explorer and makes it easy to organize the servers in logical groups. Credentials can be managed easily in one place and applied to individual or groups of servers. Lots of flexibility in setting up the environment, this can be a huge time saver if utilized.
  • Remotely access hundreds of servers in a clean and organized environment.
  • Swap back and forth between several live sessions easily with tabs.
  • If using more than one monitor with different resolutions, moving Remote Desktop Manager server resolutions don't match the second monitor when moving from one monitor to another.
I recommend Remote Desktop Manager to any IT professional that needs to manage logging in and out of servers remotely. There are tons of features, but even just for simple organization of servers and credentials and the ability to work in multiple server environments and navigate freely and easily among them, this tool is outstanding.
Score 10 out of 10
Vetted Review
Verified User
Remote Desktop Manager is used for transparency of new remote locations taken over from different companies.
  • Transparency of the infrastructure.
  • Password management.
  • Documentation.
  • Usability (MS look and feel).
  • Picture acrobatics.
In my area of work, this is a must-have. We use it to document processes since we cannot remember them anymore since there is simply soo many different processes because of many different remote locations.
Emeka Obinnwa | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Remote Desktop Manager is an application that enables the computer users to log unto another computer (usually company machine), in a remote location, to perform a task.

When such a task involves assisting or troubleshooting to resolve an incident, it is called Remote Assistant. Whatever the case may be, the concept is built on connecting to from a base computer to another computer in a remote location to perform a task.
  • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
  • Working from home logging onto office based machine.
  • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
  • Speed and cost elements are critical here.
  • A case in point is where there are connectivity issues like congestion, poor network, or absence of it.
  • Access control or security concerns that may prevent the service giver from accessing and assisting the client.
  • Where the expected feedback may not be adequately communicated to the service giver due to the client's limited knowledge, this would be different if the assisting Technician/Engineer is physically present.
Where distance (physical location) is a factor, but there are no connectivity issues, it is well suited, but where there is connectivity issue, and the distance and commuting are no problems, physical contact instead of remote desktop is advised. It is a matter of cost and benefit, quality service, and Service Level Agreement delivery.
Ron van Elteren | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
RDM is being used by the whole organization, at least for everyone involved in remote support to our customers.
That is about 120 users. We used to create manual connections, which was very inefficient. With the use of RDM, almost all customer connections are automated now. My colleagues are now able to work way more efficiently.
  • Centralized information in SQL database.
  • 1 click connection.
  • Logging of all used sessions.
  • Notification when a user has left using a session, so others can start using it.
When a company is connecting very often to remote locations (like to customers), Remote Desktop Manager is simply the best on the market.
Chris Reddy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Remote Desktop Manager is used by many team members within my organization and I recommend it to any users I see using a Remote Desktop type product. It allows for storing and creating various different connection types. It keeps a backup of your connections. It allows for searching for your various connections. Any type of remote connection type that is needed can be accomplished with a single product.
  • Allows for storing large numbers of connection profiles.
  • Multiple connections can be performed at a single time all within a single window.
  • Can backup and restore connection settings or store in the secure cloud.
  • It can track/report on users activity.
  • It could be a little faster to load/startup.
  • It could be a little faster when connecting to remote clients.
If you have a need to support/connect to various remote computers/sites then Remote Desktop Manager is the go-to product. If you only need to connect to a few machines, and don't need different connection types, it's not really the tool to use.
Score 10 out of 10
Vetted Review
I use it on a daily basis as my one-stop app for all my daily IT support needs, it means I have quick and easy access to all my client's sites and sessions in one app. Before Devolution's Remote Desktop Manager, I had to use several applications to do the same jobs I now do with just the one app.
  • Massive selection of entry/session/credential/notes.
  • Multiple data source types available to use, some of which are hosted by Devolution themselves
  • Has an addons manager which means if you can't find what you're looking for in regards to entry/session/credential/note types, etc., then you can probably download those via the addon manager.
  • I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
  • I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.

I've tried many alternatives since discovering Remote Desktop Manager by Devolution's but none have come close to all that Devolution's RDM can do. I am a freelance IT Consultant who does nearly all work now remotely. With RDM I only need the one app for everything I do on a daily basis and I've not come close to utilizing all it's able to do and, if that wasn't enough, the Devolution's Devs keep updating with new features, improvements, and fixes. Also, the Devolution's catalogue is growing and they all work efficiently with one another.

If you can't find an entry type you want to use in RDM then take a look at its add on manger which has even more useful entry types for the majority of the other big named apps out there meaning what you're able to do in one app keeps expanding further all the time.

All I can say is if you use remote desktop managers of some sort then you really must give Devolution's Remote Desktop Manager a go, I'm quite sure you will never look back!!!!!

Score 9 out of 10
Vetted Review
Verified User
It is used to access our electronic displays remotely. I can run around and plug in a keyboard into each of the PCs that run our electronic displays and work on them directly but it is way more efficient to log into the backend of each and make the change on each of them at the same time. I also use RDM to connect to servers and make changes on them as well. The servers have no local access because they are VMs but I can remote into them and make changes. RDM makes it possible to have all of those connections at the same time on different tabs so I can get a lot of work done is a short period of time.
  • You can connect to many different types of systems, RDP, VNC, SSH, Telnet, VPN, WebDAV, FTP, ARD and more.
  • Your session data can be stored in a cloud system to move them back and forth on multiple devices.
  • You can also send commands to the systems via actions, so if you have repetitive tasks it helps make it quicker.
  • The system takes a bit of screen real estate.
  • It takes a bit to set it up when you have many different systems that you want to connect.
  • There are more features than I will ever find and I wish I knew them all but I can't even expect to find them all.
If you use any system where you connect remotely and have to get into the system from time to time. RDM makes it so you can just make all those connections and never have to input them again. Just click the server/connection you want and you will be able to make changes.
September 07, 2018

Cool Tool

Andrea Denette | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are using it for our PAM solution as well as other teams are using a central database for a group of servers. It gives a better way to user our PAM solution for RDP purposes.
  • The ability to connect with our PAM tool.
  • Not sure just started using the tool about 3 months ago.
It is a great tool for our PAM solution.
Score 10 out of 10
Vetted Review
Verified User
I typically say this to people… “Imagine a world where all of the things your users do can be managed in one place and call that island devolution.”

Instead of these users trying to figure out what they’re doing next and having a messy blob of sessions open, everything is organized, embedded, and fast. Lawyers are demanding (and insanely expensive) so the faster production moves, the better off everyone is. I feel like RDM was a critical part of our company’s story… from start-up to the acquisition by Xerox which later split off BPO divisions into Conduent. The ability to keep people focused on the end zone kept my sanity in check and our success driven.

  • Batch edit – I have far too many sessions that require user specific modifications
  • Users, Groups, Roles – Critical when fine tuning user experience/destructiveness
  • Macro/Scripts/Tools – Just plain handy and usable… continuous ping for all of those reboots.
  • Love it.
  • Ingest of endpoints/sessions - Could be easier.
  • Memory requirements... not sure there's anything they can do about that since it's not really reinventing the sessions.
Session Management – With around 2000 entries, I guess this goes without saying. I remember a time
when there were a growing number of sessions to manage and the software available was pretty
difficult to use and lacked the functionality that I needed.

User Experience/Hatemail – The interesting thing about this business is that many of the users also need
roughly the same session management tools to do production work. They focus on the applications at
the endpoint whereas I focus on the endpoint. This means that they don’t have time/energy to figure
out the sessions and if things aren’t easy for them… well… work slows and they get frustrated… at me.

Security – Due to the above, I needed to be able to figure out where/what the users were doing as well
as what they were exposed to and able to access.
Francois Fournier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use it in multiple companies to access my resources. I also use it at home to support my customers. I've created some automatic connections so I don't have to start my VPN connections all the time. I don't have to worry if I'm on site VPNed in or not, RDM does the checking and connecting for me. It saves me time when I'm in a hurry to connect to a resource to fix an issue. Also, I use a shared data source on OneDrive so I don't have to spend my time copying my password to different laptops. Saves me time and hassle. The price is very reasonable and with the amount of time, I save it's well worth the coins. I've been using it for years and have not seen a product that makes me want to change.
  • Creates dynamic connections that don't require me to remember all my passwords
  • Creates dynamic connections that don't require to check if I'm local or remote. RDM does it for me
  • Support multiple types of connections and information repository.
  • Honestly, for my usage, I have not found any missing features. It works great and does what it needs to for me.
My best scenario is going from work to home and not having to worry about being local or needing to remote in. RDM does the checking for me. Plus with my data source on OneDrive, I don't even have to worry about an out of sync password on my different workstations. They are always all in sync even when working at different sites and for different companies.
Simon David Williams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
We use Remote Desktop Manager as a business critical application by storing the password for more than 1000 corporate clients. It is used by our internal call center and project staff to connect to the different client sites and IT infrastrucutre. The reason why we use it is to keep the client password secret for our staff and protect the business if we have to replace or fire one of our techs without them knowing the actual password.
  • Prevents passwords from being leaked through the organisation
  • Centralises password information in a secure database
  • Manage our clients in one tool
  • Eventually could be used by users instead of IT staff
  • Slow to load database when you have a lot of files or documentation
Good for IT Businesses managing different IT infrastructure.
February 27, 2018

Does a great job

Robin Morris | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
To my knowledge, it is being used primarily in the IT department within various roles. It addresses a need to centralize my credentials with the many servers I manage. It greatly streamlines the management and storage of machine names and credentials. When you manage several hundred to thousands of servers, this is a huge advantage.
  • Centralized repository
  • Ability for a single database for changes to machines
  • The process of linking an external credential repository could be easier
Well suited for large-scale management of server environments, especially when you need to change them frequently. I am not sure of a scenario where it is less appropriate.
Charles Eichelberger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I am using it in conjunction with VPN to manage customer servers. It is used by at least three other consultants. It addresses the need to organize multiple customers and their servers and keep organized about it along with keeping credentials in one place.
  • Store information on multiple customers
  • Keep RDP sessions organized
  • Allow multiple sessions in tabs
  • Better password management for multiple SSH hosts.
  • MySQL support
I think it is great for managing multiple desktops internally as well as externally. It is especially great for external management as you can specify to log onto a VPN before connecting to the target. If you are a small shop with just a few computers, this may not be for you.
January 31, 2018


Aleese Gulick | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Our whole department uses Remote Desktop Manager (RDM). The issues that it solves is being able to access our department servers across the campus. Since our information is sensitive having the ability to log in via RDM has shown to be very helpful at letting us present information to our customers as well as keep our information about how we run business secure.
  • Provides a secure network connection to your base computer, as well as allows for mobility.
  • Company provides great customer support and troubleshooting if needed.
  • Allows your in-house IT department to troubleshoot computers remotely, which is especially helpful in large meetings when you are having technical difficulties.
  • I have also noticed a smooth file transfer process.
  • Sometimes the connection has trouble or freezes on you and you have to start over.
  • A little more onscreen "help" would be nice for the employees that need a little extra guidance.
  • It would also be cool if the computer you are trying to access did not have to be on when you are accessing it.

RDM has saved me in meetings where I did not have the information that was needed on me due to unexpected questions. But I was able to quickly log in to my office computer and pull up the information that the customer was requesting.

Instances, where I do not think it is highly needed, is a small office environment where you do not travel, have off-site meetings, or do a lot of work from home.

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