- being able to …
That is about 120 users. We …
Centralized management dashboard (34)
Multi-platform remote control (34)
Remote management of servers & workstations (41)
Over-the-Internet remote session (37)
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Single User Subscribtion
Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $249.99 per year
- Supported: Screen sharing
- Supported: File transfer
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
|Small Businesses (1-50 employees)||25%|
|Mid-Size Companies (51-500 employees)||50%|
|Enterprises (more than 500 employees)||10%|
|Operating Systems||Windows, Linux, Mac|
|Mobile Application||Apple iOS, Android|
- Multi-remote apps (RDP, VNC, Powershell) in one multi-tabbed interface
- Rich API so we can sync to and from our CMDB and other tools
- Ever increasing features making the product more valuable
- The documentation tab. Seriously. It will change your life
- Without reading the documentation, people will only use about 10% of the app's true capabilities
- The native ftp/ftps/sftp tool is lame, but the FileZilla integration works great
- I'd love to see them work more Azure/Graph API into the product
- Stores passwords and other information in a safe and secure way
- Gives you access to everything wherever you are, as long as you have internet access
- Easily scalable
- Inherit/access to files down in the folder-system could use an upgrade
- Is regularly updated
- Provides connectivity for the most common platforms
- Connectivity to platforms in general
- Stability overall
- Centralize management of RDP, SSH, VNC and other protocols
- Keep credentials and connection entries secured
- Automate everything inside the tool.
- Integrate with external tools
- Slow sometimes to load connections
- PuTTY integration has a 1-second delay
- Use of many protocols
- Making all features well known
- Supports multiple OSs.
- Free to use.
- Offers cloud backup of config.
- Easy to use.
- Initial load up of the application could be quicker.
- Easy re-connect to a disconnected VM
- Remember passwords
- Tabbed interface
- Make re-connection automatic process
- being able to connect to an online database so it's always up-to-date with the most recent info
- storing all the passwords in the vault
- connecting to all of our customers
- Lets us connect to remote environments through gateways set up by RDM
- Lets us store passwords
- Always up-to-date cause of our online database
- When I use the view password option, I have to close the password screen before I can use RDM again.
- I would like a copy hostname option
It is also well suited for when you have to manage remote environments because RDM can set up VPN gateways to that environment so you don't have to use VPN options from your workstation itself.
It is less appropriate when used in very small environments
- Manage Remote Sessions
- Remotely access hundreds of servers in a clean and organized environment.
- Swap back and forth between several live sessions easily with tabs.
- If using more than one monitor with different resolutions, moving Remote Desktop Manager server resolutions don't match the second monitor when moving from one monitor to another.
- Transparency of the infrastructure.
- Password management.
- Usability (MS look and feel).
- Picture acrobatics.
When such a task involves assisting or troubleshooting to resolve an incident, it is called Remote Assistant. Whatever the case may be, the concept is built on connecting to from a base computer to another computer in a remote location to perform a task.
- Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
- Working from home logging onto office based machine.
- It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
- Speed and cost elements are critical here.
- A case in point is where there are connectivity issues like congestion, poor network, or absence of it.
- Access control or security concerns that may prevent the service giver from accessing and assisting the client.
- Where the expected feedback may not be adequately communicated to the service giver due to the client's limited knowledge, this would be different if the assisting Technician/Engineer is physically present.
That is about 120 users. We used to create manual connections, which was very inefficient. With the use of RDM, almost all customer connections are automated now. My colleagues are now able to work way more efficiently.
- Centralized information in SQL database.
- 1 click connection.
- Logging of all used sessions.
- Notification when a user has left using a session, so others can start using it.
- Store every type of connection.
- Share with colleagues.
- Not all security features are available for smaller companies (like 2FA).
- Allows for storing large numbers of connection profiles.
- Multiple connections can be performed at a single time all within a single window.
- Can backup and restore connection settings or store in the secure cloud.
- It can track/report on users activity.
- It could be a little faster to load/startup.
- It could be a little faster when connecting to remote clients.
- Massive selection of entry/session/credential/notes.
- Multiple data source types available to use, some of which are hosted by Devolution themselves
- Has an addons manager which means if you can't find what you're looking for in regards to entry/session/credential/note types, etc., then you can probably download those via the addon manager.
- I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
- I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.
I've tried many alternatives since discovering Remote Desktop Manager by Devolution's but none have come close to all that Devolution's RDM can do. I am a freelance IT Consultant who does nearly all work now remotely. With RDM I only need the one app for everything I do on a daily basis and I've not come close to utilizing all it's able to do and, if that wasn't enough, the Devolution's Devs keep updating with new features, improvements, and fixes. Also, the Devolution's catalogue is growing and they all work efficiently with one another.
If you can't find an entry type you want to use in RDM then take a look at its add on manger which has even more useful entry types for the majority of the other big named apps out there meaning what you're able to do in one app keeps expanding further all the time.
All I can say is if you use remote desktop managers of some sort then you really must give Devolution's Remote Desktop Manager a go, I'm quite sure you will never look back!!!!!
- You can connect to many different types of systems, RDP, VNC, SSH, Telnet, VPN, WebDAV, FTP, ARD and more.
- Your session data can be stored in a cloud system to move them back and forth on multiple devices.
- You can also send commands to the systems via actions, so if you have repetitive tasks it helps make it quicker.
- The system takes a bit of screen real estate.
- It takes a bit to set it up when you have many different systems that you want to connect.
- There are more features than I will ever find and I wish I knew them all but I can't even expect to find them all.
- The ability to connect with our PAM tool.
- Not sure just started using the tool about 3 months ago.
- Batch edit – I have far too many sessions that require user specific modifications
- Users, Groups, Roles – Critical when fine tuning user experience/destructiveness
- Macro/Scripts/Tools – Just plain handy and usable… continuous ping for all of those reboots.
- Love it.
- Ingest of endpoints/sessions - Could be easier.
- Memory requirements... not sure there's anything they can do about that since it's not really reinventing the sessions.
- Creates dynamic connections that don't require me to remember all my passwords
- Creates dynamic connections that don't require to check if I'm local or remote. RDM does it for me
- Support multiple types of connections and information repository.
- Honestly, for my usage, I have not found any missing features. It works great and does what it needs to for me.
- Prevents passwords from being leaked through the organisation
- Centralises password information in a secure database
- Manage our clients in one tool
- Eventually could be used by users instead of IT staff
- Slow to load database when you have a lot of files or documentation
- Centralized repository
- Ability for a single database for changes to machines
- The process of linking an external credential repository could be easier
- Store information on multiple customers
- Keep RDP sessions organized
- Allow multiple sessions in tabs
- Better password management for multiple SSH hosts.
- MySQL support
- Provides a secure network connection to your base computer, as well as allows for mobility.
- Company provides great customer support and troubleshooting if needed.
- Allows your in-house IT department to troubleshoot computers remotely, which is especially helpful in large meetings when you are having technical difficulties.
- I have also noticed a smooth file transfer process.
- Sometimes the connection has trouble or freezes on you and you have to start over.
- A little more onscreen "help" would be nice for the employees that need a little extra guidance.
- It would also be cool if the computer you are trying to access did not have to be on when you are accessing it.
RDM has saved me in meetings where I did not have the information that was needed on me due to unexpected questions. But I was able to quickly log in to my office computer and pull up the information that the customer was requesting.
Instances, where I do not think it is highly needed, is a small office environment where you do not travel, have off-site meetings, or do a lot of work from home.
- Remote connection to servers
- Logins and passwords
- Software license key management
- Implementing a "favorites" tab or group
- Allowing you to send a message to the person already connected to a device
- Auto-disconnect from a session