Remote Desktop Manager Review
I'm using RDM since 2011. It's a really easy program where you can store and share (securely) all kinds of connections you can think of. …
Starting at $299.99 per year
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What is Remote Desktop Manager?
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
Recent Reviews
Popular Features
- Centralized management dashboard (35)8.585%
- Over-the-Internet remote session (38)8.484%
- Multi-platform remote control (35)8.383%
- Remote management of servers & workstations (42)8.181%
Reviewer Pros & Cons
Pricing
Single User
$299.99
On Premise
per year
Enterprise
$9999.99
On Premise
per year
Platinum
Contact Sales
On Premise
Unlimited Users, Multiple Sites, Worldwide
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://store.devolutions.net/Pricing#P…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $299.99 per year
Product Demos
Remote Desktop Manager Live! (Session 3) - DC Online 2022
YouTube
Announcement: Remote Desktop Manager 14 is Here!
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Remote Desktop Manager?
Remote Desktop Manager (RDM) centralizes all remote connections on a single platform that is securely shared between users and across the entire team. With support for hundreds of integrated technologies — including multiple protocols and VPNs — along with built-in enterprise-grade password management tools, global and granular-level access controls, and mobile apps to complement desktop clients for Windows and Mac, RDM is presented as a Swiss Army knife for remote access. RDM is built to enable IT departments to drive security, speed and productivity throughout the organization, while reducing inefficiency, cost and risk.
Remote Desktop Manager Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Remote Desktop Manager Screenshots
Remote Desktop Manager Video
Remote Desktop Manager - A Remote Connection Management Tool for IT Pros
Remote Desktop Manager Integrations
Remote Desktop Manager Competitors
Remote Desktop Manager Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Worldwide |
Frequently Asked Questions
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
Remote Desktop Manager starts at $299.99.
Rocket Remote Desktop, mRemoteNG, and Microsoft Remote Desktop Connection Manager (RDCMan) are common alternatives for Remote Desktop Manager.
Reviewers rate Secure remote access with Smart Card authentication and Annotations highest, with a score of 9.1.
The most common users of Remote Desktop Manager are from Mid-sized Companies (51-1,000 employees).
Remote Desktop Manager Customer Size Distribution
| Consumers | 15% |
|---|---|
| Small Businesses (1-50 employees) | 25% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(133)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Remote Desktop Manager is highly valued by individual users who have personally paid for the full version. They appreciate the convenience of having all their IT support needs in one application, as it serves as a connection manager for servers, holding RDP, VPN, SSH Tunnel, and EXSI connections. The software greatly streamlines the management and storage of machine names and credentials, especially for those managing a large number of servers. Users find it beneficial to have a common platform like Remote Desktop Manager to securely store customer passwords and ensure consistency within the team. It is also used by organizations to manage remote support for their customers, improving efficiency and automation. Additionally, the software allows for role-based access control, centralized database management, and multi-user access, helping organizations overcome challenges related to password management, lack of documentation, and tool sprawl. Overall, Remote Desktop Manager is considered a vital tool by many, providing functionality and capabilities that extend beyond its name.
Convenient Management Console: Users have found the management console of the product to be convenient, allowing them to access different features from one place. Many reviewers have appreciated this feature for its ease of use and time-saving capabilities.
Strong Security and User Management: Reviewers consider good security to be vital in today's environment, and they appreciate the security and user management aspects of the product. Several users have mentioned that the product stores passwords and other information in a safe and secure way, providing peace of mind.
Easy Overview with Log Feature: The log feature of the product has received positive feedback from users who find it helpful in providing an easy overview of their activity with Remote Desktop Manager. This feature allows them to track their actions and ensure transparency in their remote sessions.
Overwhelming User Interface: Some users have found the user interface overwhelming and have difficulty navigating through the various features. They suggest that the software could benefit from a consolidated dashboard or report for system activity. Customizing the user interface also seems to be difficult for some users.
Lack of On-Screen Guidance: Users have mentioned a lack of on-screen guidance and would appreciate more help features. This can make it challenging for users to effectively leverage the abundance of features available in the software.
Slow Loading Times and Navigation Difficulties: Several users have experienced slow loading times and difficulties searching within the navigation pane. Additionally, there are issues with multi-monitor setups and resolution matching, which further adds to usability challenges for some users.
Users commonly recommend trying the free edition of Remote Desktop Manager. They suggest this because it allows users to explore the features and functionality of the software without any financial commitment. Many users appreciate this option as it allows them to assess whether the software meets their needs before they make a purchasing decision. Trying the free edition also allows users to familiarize themselves with the interface and navigation of Remote Desktop Manager, ensuring a smoother transition if they decide to upgrade to a paid version in the future.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
January 29, 2018
RDM the best Remote suite i have used till now...
Score 10 out of 10
Vetted Review
Verified User
In my current role, we are not using Remote Desktop Manager but I sure wish we would. I have used RDM for awhile in the non-profit where I volunteer for IT duty. There are so many different functions and features in it that I can't understand why we aren't considering it at my current place of employment. Coming from things like VNC and others we use and have used I can only say that you should really try out RDM for yourself. No matter how many words are written that may or may not convince you to try it you should ignore those and try it out yourself. That's the only way you can truly discover the benefits from RDM. Be sure even after using it for a while you will still be discovering new and intriguing features.
- I like the management console because you get to use the different features from one and the same place
- Security and user management as these days good security is vital.
- The log feature is nice as it allows you an easy overview of what was done with Remote Desktop Manager
- Powershell cmndlet scripting as i'm a powershell geek.
- Can't immediately think of a feature that hasn't been discussed in the Devolutions community. Suggest you head over there to check it out.
71.42857142857143%
7.1
- Cannot state that RDM has had any positive or negative impact in my current employment as we are not using RDM. In the non-profit it was very easy to use and suitable even for low budget organisations. Really want to start using RDM but its a corporate decision to make and those who do decide are hard to convince.
Compared to VNC Remote Desktop Manager is like comparing a Citroën 2CV to a Ferrari. There's no comparison possible as they are totally different. VNC is just a remote tool and RDM has so many more features.
No
It hasn't replaced anything yet. Am working on convincing the right people. In a multinational company like ours such decisions take a lot of time
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
Devolutions support is fantastic. Each day you get new tips and tricks about how some features can make your life easier. Good solid support is important to me.
I would try and get it running on my home system and use the knowledge gained there to convince our decision makers.
December 11, 2017
My RDM experience
Score 10 out of 10
Vetted Review
Verified User
It is not used by my organization, It is used by me personally. It speeds up my daily work, helping me to manage a lot of remote desktop connections with different sets of credentials.
- RDM natively integrates with KeePass which I am using for storing my passwords. So then I have to only manage credential records there.
- RDM helps to work with different RDP connection with different sets of credentials
- RDM could be less complex in navigation
100%
10.0
- I`m able to work faster using RDM
- mRemoteNG
RDM is a bit more complex in navigation, but more usable with external credentials stores.
1
System Engineering
Not Sure
- Product Features
- Product Usability
- Third-party Reviews
November 16, 2017
How Remote Desktop Manager makes my day easier!
Score 10 out of 10
Vetted Review
Verified User
I use Remote Desktop Manager on a daily basis. I use it to RDP to the servers I support; I use it to open SSH sessions to VMware hosts. I use it to launch the VMware VI Client; I use it to launch multiple websites I use regularly. I do all of these things with embedded passwords so I only have to enter my password into the credential repository once and from then on it can be used for multiple entries. Using this tool saves me from having to install multiple other tools on my PC to manage and support my environment. I'm able to quickly search for entries, use the password generator to great passwords for service accounts (choosing length, characters to include, etc), and I find the Keep Tab On Disconnect feature to be a very helpful one. As someone who works in IT and has to reboot servers on a regular basis to fix issues, upgrade, etc. This feature is great and keeps me from having to keep trying to reconnect, etc.
I don't know what I'd do without this tool! It's invaluable!
I don't know what I'd do without this tool! It's invaluable!
- Manages all your entries in an organized fashion.
- Keeps all your credentials in one place for easy management.
- Has multiple add-ons and integrated tools to accomplish many different tasks.
- There are so many different features it can be overwhelming. There are many I don't use.
- It's not a complaint that I have but I've had coworkers complain, "oh, look RDM is prompting for another upgrade." To me, having to install an update once a month or so isn't a bad thing. They're fixing bugs, and introducing new features.
- Sometimes, finding where to change a specific setting can be rough, with the properties for an entry having multiple sections, sometimes you have to make the change globally from the main settings section, etc.
76.15384615384615%
7.6
- I find using RDM has helped my productivity. Each time I work on a new server, I add it to RDM, so it's there next time I need it. Now, I go to the search box, start typing in a name and find my server easily. I can quickly connect since I've already assigned the proper credential from the repository, etc.
- Being able to work on multiple things at once, all within the same application has really helped as well. Instead of having 5 RDP sessions open, I have 5 tabs in one application. Typically I also have a tab open for my IPAM solution, my AV software dashboard, etc too.
- I haven't seen any negative impact as yet.
- Remote Desktop Connection Manager and Royal TS
1. Remote Desktop Connection Manager (Microsoft) - This product is great at what it does. Manage your RDP Connections. It doesn't have a credential repository, so you have to either assign credentials to each object or at the folder level. However, if you have different servers in different domains, this can be challenging.
2. Royal TS - I tried this product before going with RDM. I found it had many of the features I was looking for, but I just felt that RDM hit several other areas that Royal TS didn't. Especially how it could launch the VMware VI client directly. I could create entries for my 5 different vCenters, right click on the folder and click OPEN ALL and it would launch all 5 VI clients, with the credentials I embedded.
2. Royal TS - I tried this product before going with RDM. I found it had many of the features I was looking for, but I just felt that RDM hit several other areas that Royal TS didn't. Especially how it could launch the VMware VI client directly. I could create entries for my 5 different vCenters, right click on the folder and click OPEN ALL and it would launch all 5 VI clients, with the credentials I embedded.
5
We use RDM to manage all of our remote connections. Our remote servers, virtual machines, URLs, SSH Sessions, SCP File Transfers, etc. All of this allows us to use one tool for everything, instead of requiring multiple tools.
3
There isn't much necessary to support it. We maintain a shared DB file and back it up on a regular basis. If it would happen to get corrupted (something that hasn't happened to us) we'd just restore a backup copy. The shared database makes it really easy for us all to manage the environment. If I add a new server, the rest of the team has it in their RDM too.
- Management of our Remote Connections
- Centralized management.
- Ease of use
- Great support team.
- Constantly working to improve their product!
- By using a shared database file, we're able to maintain the same list of connections for the entire team.
- If/when we expand into the public cloud, RDP has the ability ot assist with managing our remote connections in the cloud, with their Amazon S3 Explorer, AWS Console, Azure Console, etc...
Yes
We evaluted RoyalTS and Microsoft's Remote Desktop Connection Manager. We found Remote Desktop manager to be a much more robust product!
- Product Features
- Product Usability
- Prior Experience with the Product
- Third-party Reviews
For me, it's usability. It's extremely easy to use! You can create entries, a folder structure, and assign credentials to any and all objects. You can not only store creds in RDM, but it has a password generator tool integrated as well! I use this tool often to generate passwords for things like service accounts, etc.
I can't see doing anything differently. We are very happy with our decision and won't be switching anytime soon!
- Implemented in-house
No
Change management was minimal
There really wasn't change management involvemen t. As we are not admins on our workstations, we required help from the desktop team to get RDM installed, that's all.
- We encountered no issues at all!
No
We have not had the need to pay for premium support. Any issues we've had were solved by their normal support service.
No
I've received assistance from their support via their online forums when asking how to accomplish something, as well as great support when opening an actual support ticket!
- Adding connections is a very simple process. As is adding credentials and assigning them to objects!
- Modifying existing connections is very easy to do as well.
- I have not found too many functions that are cumbersome. It's a very easy to use product which is very simple as well!
Yes
They have a mobile app for iOS and Android. I've used both versions and they're very handy to have!
November 16, 2017
Remote Desktop Manager
Score 10 out of 10
Vetted Review
Verified User
I use remote desktop manager personally. The option to save and organize connections not only for just RDP protocol is great. It allows me to connect remotely without having to be physically on site. The password vault is great, many connections share the same credentials, so instead of updating each connection, I just update the credentials in the vault once.
- Organize connections in folders / sub folders
- Tabbed interface
- Sometimes slow to connect
- So many features can be hard to find right option
90%
9.0
- It has come in handy when other remote software isn't working.
- It has allowed us to power cycle services that were critical to business and needed access to quickly.
- If another analyst forgot to disconnect from a device, I then must rely on the end user to reboot it.
So much better, saves multiples connections.
Yes
the built in windows remote desktop, putty. Remote desktop manager handles both these types of connections, allowing us to limit the amoutn of sotware apps and configurations required on each desktop
- Product Features
- Product Usability
looking for a feature reach application whihcould remote control a number of systems