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Remote Desktop Manager

Remote Desktop Manager

Overview

What is Remote Desktop Manager?

Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

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Recent Reviews

TrustRadius Insights

Remote Desktop Manager is highly valued by individual users who have personally paid for the full version. They appreciate the convenience …
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Remote Desktop Manager Review

2 out of 10
March 26, 2022
Between Windows, Unix, VMware, etc., there are numerous server types to connect to from my client PC. I've searched for many years for a …
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Popular Features

View all 13 features
  • Centralized management dashboard (35)
    8.5
    85%
  • Over-the-Internet remote session (38)
    8.4
    84%
  • Multi-platform remote control (35)
    8.3
    83%
  • Remote management of servers & workstations (42)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

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Single User

$299.99

On Premise
per year

Enterprise

$9999.99

On Premise
per year

Platinum

Contact Sales

On Premise
Unlimited Users, Multiple Sites, Worldwide

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://store.devolutions.net/Pricing#P…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $299.99 per year
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Product Demos

Remote Desktop Manager Live! (Session 3) - DC Online 2022

YouTube

Announcement: Remote Desktop Manager 14 is Here!

YouTube
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.1
Avg 8.2
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Product Details

What is Remote Desktop Manager?

Remote Desktop Manager (RDM) centralizes all remote connections on a single platform that is securely shared between users and across the entire team. With support for hundreds of integrated technologies — including multiple protocols and VPNs — along with built-in enterprise-grade password management tools, global and granular-level access controls, and mobile apps to complement desktop clients for Windows and Mac, RDM is presented as a Swiss Army knife for remote access. RDM is built to enable IT departments to drive security, speed and productivity throughout the organization, while reducing inefficiency, cost and risk.

Remote Desktop Manager Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Remote Desktop Manager Screenshots

Screenshot of EntryScreenshot of Main ScreenScreenshot of Tree ViewScreenshot of Overview

Remote Desktop Manager Video

Remote Desktop Manager - A Remote Connection Management Tool for IT Pros

Remote Desktop Manager Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide

Frequently Asked Questions

Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

Remote Desktop Manager starts at $299.99.

Rocket Remote Desktop, mRemoteNG, and Microsoft Remote Desktop Connection Manager (RDCMan) are common alternatives for Remote Desktop Manager.

Reviewers rate Secure remote access with Smart Card authentication and Annotations highest, with a score of 9.1.

The most common users of Remote Desktop Manager are from Mid-sized Companies (51-1,000 employees).

Remote Desktop Manager Customer Size Distribution

Consumers15%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(136)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Remote Desktop Manager is highly valued by individual users who have personally paid for the full version. They appreciate the convenience of having all their IT support needs in one application, as it serves as a connection manager for servers, holding RDP, VPN, SSH Tunnel, and EXSI connections. The software greatly streamlines the management and storage of machine names and credentials, especially for those managing a large number of servers. Users find it beneficial to have a common platform like Remote Desktop Manager to securely store customer passwords and ensure consistency within the team. It is also used by organizations to manage remote support for their customers, improving efficiency and automation. Additionally, the software allows for role-based access control, centralized database management, and multi-user access, helping organizations overcome challenges related to password management, lack of documentation, and tool sprawl. Overall, Remote Desktop Manager is considered a vital tool by many, providing functionality and capabilities that extend beyond its name.

Convenient Management Console: Users have found the management console of the product to be convenient, allowing them to access different features from one place. Many reviewers have appreciated this feature for its ease of use and time-saving capabilities.

Strong Security and User Management: Reviewers consider good security to be vital in today's environment, and they appreciate the security and user management aspects of the product. Several users have mentioned that the product stores passwords and other information in a safe and secure way, providing peace of mind.

Easy Overview with Log Feature: The log feature of the product has received positive feedback from users who find it helpful in providing an easy overview of their activity with Remote Desktop Manager. This feature allows them to track their actions and ensure transparency in their remote sessions.

Overwhelming User Interface: Some users have found the user interface overwhelming and have difficulty navigating through the various features. They suggest that the software could benefit from a consolidated dashboard or report for system activity. Customizing the user interface also seems to be difficult for some users.

Lack of On-Screen Guidance: Users have mentioned a lack of on-screen guidance and would appreciate more help features. This can make it challenging for users to effectively leverage the abundance of features available in the software.

Slow Loading Times and Navigation Difficulties: Several users have experienced slow loading times and difficulties searching within the navigation pane. Additionally, there are issues with multi-monitor setups and resolution matching, which further adds to usability challenges for some users.

Users commonly recommend trying the free edition of Remote Desktop Manager. They suggest this because it allows users to explore the features and functionality of the software without any financial commitment. Many users appreciate this option as it allows them to assess whether the software meets their needs before they make a purchasing decision. Trying the free edition also allows users to familiarize themselves with the interface and navigation of Remote Desktop Manager, ensuring a smoother transition if they decide to upgrade to a paid version in the future.

Attribute Ratings

Reviews

(1-25 of 44)
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Score 10 out of 10
Vetted Review
Verified User
  • Automatice logins
  • Works with different software
  • On small screens like laptops, being able to change the resolution of the remote desktop
  • Improve Spanish translation
  • Dynamic updates
Score 10 out of 10
Vetted Review
Verified User
  • Multi-remote apps (RDP, VNC, Powershell) in one multi-tabbed interface
  • Rich API so we can sync to and from our CMDB and other tools
  • Ever increasing features making the product more valuable
  • The documentation tab. Seriously. It will change your life
  • Without reading the documentation, people will only use about 10% of the app's true capabilities
  • The native ftp/ftps/sftp tool is lame, but the FileZilla integration works great
  • I'd love to see them work more Azure/Graph API into the product
Score 10 out of 10
Vetted Review
Verified User
  • Centralize management of RDP, SSH, VNC and other protocols
  • Keep credentials and connection entries secured
  • Automate everything inside the tool.
  • Integrate with external tools
  • Slow sometimes to load connections
  • PuTTY integration has a 1-second delay
Mick Verbunt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Lets us connect to remote environments through gateways set up by RDM
  • Lets us store passwords
  • Always up-to-date cause of our online database
  • When I use the view password option, I have to close the password screen before I can use RDM again.
  • I would like a copy hostname option
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Remotely access hundreds of servers in a clean and organized environment.
  • Swap back and forth between several live sessions easily with tabs.
  • If using more than one monitor with different resolutions, moving Remote Desktop Manager server resolutions don't match the second monitor when moving from one monitor to another.
Emeka Obinnwa | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
  • Working from home logging onto office based machine.
  • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
  • Speed and cost elements are critical here.
  • A case in point is where there are connectivity issues like congestion, poor network, or absence of it.
  • Access control or security concerns that may prevent the service giver from accessing and assisting the client.
  • Where the expected feedback may not be adequately communicated to the service giver due to the client's limited knowledge, this would be different if the assisting Technician/Engineer is physically present.
Chris Reddy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Allows for storing large numbers of connection profiles.
  • Multiple connections can be performed at a single time all within a single window.
  • Can backup and restore connection settings or store in the secure cloud.
  • It can track/report on users activity.
  • It could be a little faster to load/startup.
  • It could be a little faster when connecting to remote clients.
Score 10 out of 10
Vetted Review
ResellerIncentivized
  • Massive selection of entry/session/credential/notes.
  • Multiple data source types available to use, some of which are hosted by Devolution themselves
  • Has an addons manager which means if you can't find what you're looking for in regards to entry/session/credential/note types, etc., then you can probably download those via the addon manager.
  • I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
  • I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.
Score 9 out of 10
Vetted Review
Verified User
  • You can connect to many different types of systems, RDP, VNC, SSH, Telnet, VPN, WebDAV, FTP, ARD and more.
  • Your session data can be stored in a cloud system to move them back and forth on multiple devices.
  • You can also send commands to the systems via actions, so if you have repetitive tasks it helps make it quicker.
  • The system takes a bit of screen real estate.
  • It takes a bit to set it up when you have many different systems that you want to connect.
  • There are more features than I will ever find and I wish I knew them all but I can't even expect to find them all.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Batch edit – I have far too many sessions that require user specific modifications
  • Users, Groups, Roles – Critical when fine tuning user experience/destructiveness
  • Macro/Scripts/Tools – Just plain handy and usable… continuous ping for all of those reboots.
  • Love it.
  • Ingest of endpoints/sessions - Could be easier.
  • Memory requirements... not sure there's anything they can do about that since it's not really reinventing the sessions.
Francois Fournier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Creates dynamic connections that don't require me to remember all my passwords
  • Creates dynamic connections that don't require to check if I'm local or remote. RDM does it for me
  • Support multiple types of connections and information repository.
  • Honestly, for my usage, I have not found any missing features. It works great and does what it needs to for me.
Simon David Williams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
  • Prevents passwords from being leaked through the organisation
  • Centralises password information in a secure database
  • Manage our clients in one tool
  • Eventually could be used by users instead of IT staff
  • Slow to load database when you have a lot of files or documentation
January 31, 2018

RDM the LIFESAVER!!

Aleese Gulick | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Provides a secure network connection to your base computer, as well as allows for mobility.
  • Company provides great customer support and troubleshooting if needed.
  • Allows your in-house IT department to troubleshoot computers remotely, which is especially helpful in large meetings when you are having technical difficulties.
  • I have also noticed a smooth file transfer process.
  • Sometimes the connection has trouble or freezes on you and you have to start over.
  • A little more onscreen "help" would be nice for the employees that need a little extra guidance.
  • It would also be cool if the computer you are trying to access did not have to be on when you are accessing it.
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