Dial 800

Dial800 is a communication and analytics platform that, according to the vendor, helps businesses track and analyze call data, optimize marketing campaigns, improve customer experience, and increase sales performance. The product is designed to cater to businesses of all sizes, including marketing and advertising agencies, direct response marketers, franchise businesses, healthcare providers, and financial services companies.

Key Features

CallView360®: According to the vendor, CallView360® provides real-time call tracking dashboard reporting, offering insights into call performance and sales conversions. Users can customize dashboards and reports to track the conversion rate of online and offline advertising accurately.

AI Analytics: The vendor claims that AI Analytics enables users to access on-demand call data insights using AI-driven technology tools. The feature includes speech analytics with content tagging and sentiment scoring, helping measure the success of marketing campaigns and digital media tracking. It also provides data for optimizing ad spend and keyword focus.

AccuRoute®: AccuRoute® offers an advanced call-flow designer for inbound and outbound calls, allowing users to create customizable call routing rules based on time, location, and other criteria. The vendor states that it efficiently manages call queues and supports multi-location call centers and complex routing scenarios.

BizCloud: The vendor claims that BizCloud provides cloud-based business phone systems, virtual meetings, and communication tools. It offers internet-based VoIP phones for flexible and remote access and includes business texting (SMS) capabilities to enhance customer communication.

RapidRecall®: According to the vendor, RapidRecall® offers the largest online inventory of highly memorable toll-free and local phone numbers. It aims to increase inbound call volume with easy-to-recall numbers and tracks the effectiveness of marketing campaigns using dedicated tracking numbers, improving response rates and ROI for direct response marketing.

Integrations: The vendor states that the product easily integrates call and text data with third-party software through an open API framework. It offers pre-built integrations with popular platforms like Salesforce, Google, and HubSpot, enabling unified conversion reporting and data synchronization across platforms.