DialogTech Reviews

6 Ratings
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Score 9.5 out of 100

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Reviews (1-6 of 6)

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February 27, 2021
Jorge Peralta | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use DialogTech for call tracking, recording, and analytics. DialogTech is used across all accounts managed in the organization for a big number of clients. This tool allows us to share insights, reports, and analytical data with our clients for them to see their marketing efforts' performance and insights about what their prospects need and are looking for.
  • Dashboard Insights.
  • Call Routing.
  • Call Reporting.
  • More integrations.
  • More Support.
  • SMS text message tracking.
If your organization manages a lot of marketing accounts for clients. DialogTech will definitely help automate communications to improve customer experience and marketing performance. This will [be] a very important value added to your service and make you stand out from the competition. Additionally, clients usually find call tracking and reporting very helpful, especially for those who need to listen to prospects call to QS their employees and of course get to understand their audience better.

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February 20, 2020
Jacob Beckstead, MBA PCM | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our business was transforming from a phone-only to a digital marketing and phone experience. One important part of that transition was the ability to track online efforts that became offline phone calls, and route them to an agent that could help that lead develop with the proper experience. However, we also needed to be able to move very quickly when we would spin up a new campaign or effort to track a new number, and to be able to help our agents understand where these calls were generating from, and what the caller might be expecting even before the conversation begins. DialogTech helped us address all of those problems.
  • Agility in a changing marketing strategy.
  • Easy-to-use for agents.
  • The API was a little dated.
  • We had problems with call quality when calls were routed through subpar routes.
For those who still do a lot of business by phone, but need analytics to combine offline phone conversions with online digital marketing stratifies, this is a good product. For those who are very e-commerce and digital, perhaps this isn't the best product.
They were typically easy to deal with, and solved our issues quickly, especially later in our use time. In the beginning, it was sometimes difficult to get a fast resolution because the nature of our problems resided in partnerships that they had with vendors for telecom routes.
Read Jacob Beckstead, MBA PCM's full review
March 28, 2019
Gregg Towsley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have been using DialogTech for over 10 years, I used them when they were called IfByPhone. We use the company to track all of our marketing campaigns. Also, we use it to record phone calls for delivering the best customer service with all of our CSRs. It is easy to use with highly reliable service.
  • It is reliable and never goes down.
  • The reporting is simple to use and provides the right data.
  • The customer service is great, they always answer the phone.
  • Please update the user interface.
  • More integration with Google AdWords and Google Analytics.
  • More social media presence.
I have used a bunch of phone call tracking tools and DialoTech is the most complete solution.
Read Gregg Towsley's full review
March 26, 2019
Mike McPeak | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use DialogTech to help measure ROI from various online and offline marketing channels. We wanted to exit a lot of print and trade journal advertisement, but other than a few very obvious choice we had know way of knowing what channels were driving the most phone calls, which make up the majority of our business compared to online sources like e-mail and webform fillouts.
  • Customer service is excellent. I was given a dedicated support specialist who set up monthly cadence calls with me, on top of always being available by phone or e-mail, all included in the service.
  • Properly configured, I am able to track down to the search term level for CPC ads in Google and Bing.
  • Reporting is easy and intuitive.
  • Improving the reporting to include graphic displays/data visualization natively rather than exporting to Excel.
  • Customize call length reporting and filtering. Options now are
I am only familiar with using it for CallTracking, but it does the job very well.
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April 05, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We set up an IVR system so all calls were routed through a telephone prompt to track people's responses (Sales, Customer Service, etc.). We also had different phone numbers based on how you found us for tracking purposes (paid search, direct, etc.).
  • The setup and the account manager were extremely helpful.
  • Good reporting for results.
  • Multiple facets to track.
  • Use of the software is a bit clunky thus we need support sometimes.
Well suited for lead generation or e-commerce where you want to drive phone calls and track results.
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May 14, 2014
Joshua McCloskey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our company Coast 2 Coast Cellular works with lifeline companies around the United States. We have developed an IVR System as an addon that our resellers can purchase for a cost effective way to handle customers allowing them to purchase minutes within our system. Currently this solution is not in use by our company.
  • Compared to the other IVR environments out there, IfByPhone is significantly less expensive.
  • IfByPhone allows dynamic text to speech based on information you send back from your API.
  • IfByPhone's staff was always available to help out with our systems integration.
  • I found the integration with our system fairly complicated. Some of the other solutions out there are a good easier to use with their automatic connection to WCF Services. IfByPhone requires gets and posts using a servo which can become tedious.
IfByPhone is better used as a marketing device rather than an IVR, but it is versatile enough and fairly priced that it can take care of most other jobs.
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What is DialogTech?

DialogTech (formerly ifbyphone) offers call tracking, marketing attribution for calls, and other call analytics. Features include call attribution, call scoring, contextual call routing, call management, and automated voice notifications.
Categories:  Call Tracking

DialogTech Integrations

DialogTech Technical Details

Operating Systems: Unspecified
Mobile Application:No