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DialogTech

DialogTech

Overview

What is DialogTech?

DialogTech (formerly ifbyphone) offers call tracking, marketing attribution for calls, and other call analytics. Features include call attribution, call scoring, contextual call routing, call management, and automated voice notifications.

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Recent Reviews

TrustRadius Insights

DialogTech is a versatile call tracking, recording, and analytics software that has been utilized by a wide range of clients across …
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Pricing

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What is DialogTech?

DialogTech (formerly ifbyphone) offers call tracking, marketing attribution for calls, and other call analytics. Features include call attribution, call scoring, contextual call routing, call management, and automated voice notifications.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

How DNI Works - DialogTech Demo

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Product Details

What is DialogTech?

DialogTech Integrations

DialogTech Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(8)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

DialogTech is a versatile call tracking, recording, and analytics software that has been utilized by a wide range of clients across different accounts within organizations. Users have found several valuable use cases for this product. They can share insights, reports, and analytical data with their clients to showcase the performance of their marketing efforts and provide valuable insights about their prospects' needs. Additionally, both the Marketing team and the Operations team have found DialogTech to be essential for their respective tasks.

One key benefit of DialogTech is its ability to provide detailed reports on a weekly basis to franchisees and their managers. These reports offer valuable insights into the origin of all calls, allowing users to understand where their calls are coming from digitally and gain a deeper understanding of what happens during those calls. This information is particularly useful in coaching franchisees on enhancing their sales techniques during calls.

Another crucial use case of DialogTech is measuring the return on investment, or ROI, from various online and offline marketing channels. This feature has been particularly valuable for businesses heavily reliant on phone calls for their operations, as it helps them determine which channels drive the most phone calls. Moreover, DialogTech has been an instrumental tool in Coast 2 Coast Cellular's transition from phone-only to digital marketing and phone experience, allowing them to effectively address their need for an Interactive Voice Response system as an add-on for resellers.

DialogTech excels at tracking online efforts that result in offline phone calls, ensuring that these calls are routed to the appropriate agent for a personalized experience. The software enables quick setup of new campaigns or efforts to track new numbers, providing agents with important information about the origin of calls and caller expectations even before the conversation begins. Users from various departments within organizations have praised DialogTech for its ease of use, highly reliable service, and exceptional support team.

Overall, DialogTech proves itself as a powerful tool that not only tracks and records phone calls but also provides valuable insights, facilitates marketing efforts, and enhances customer service by enabling organizations to analyze and optimize their call handling processes.

Detailed and Helpful Tableau Dashboard: Users have expressed that the Tableau dashboard provided by Dashboard Insights is extremely detailed and helpful in showcasing call information to franchisees. Many reviewers appreciate how it allows franchise owners and managers to have a better understanding of their call volume and where the calls are coming from.

Prompt and Helpful Support: The prompt and helpful support provided by the DialogTech Support team has been appreciated by users. They mention that the support team is always willing to assist whenever needed, ensuring a smooth experience for customers.

Useful Weekly Reports: Reviewers find the weekly reports sent out to franchise owners and managers by Dashboard Insights to be useful. These reports provide valuable insights into the sources of incoming calls, giving owners a better look at their call data.

Slow Tableau Report: Some users have mentioned that the Tableau report can be slow at times, possibly due to pulling data from over 2 years ago. This issue affects the user experience and could result in delays when analyzing data.

Complicated Integration: Users have expressed that the integration with their system is fairly complicated compared to other solutions on the market. Simplifying the integration process would greatly improve customer satisfaction.

Clunky Software Usage: Several reviewers have mentioned that they find the software usage a bit clunky and it requires support at times. Enhancing the user interface and streamlining workflows could make it easier for customers to use the software without any complications.

Attribute Ratings

Reviews

(1-8 of 8)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
DialogTech is currently being utilized by both the Marketing team and the Operations team. We also have the reports being sent out to our franchisees and their managers on a weekly basis.

DialogTech has helped us have insights into where all of our calls are coming from digitally and what is happening on those calls. It also helps us coach our franchisees on how to better sell during the call.
August 27, 2021

[True] to heart

George Laucirica | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We [use] DialogTech within our Telephony department and across various aspects of our organization. I use the service to solve multiple needs[,] call routing, voice mail[,] IVR's etc... internally, directly with our client or our call-center. They have one of the best support teams around and are always a pleasure to work with.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use DialogTech for call tracking, recording, and analytics. DialogTech is used across all accounts managed in the organization for a big number of clients. This tool allows us to share insights, reports, and analytical data with our clients for them to see their marketing efforts' performance and insights about what their prospects need and are looking for.
Jacob Beckstead, MBA PCM | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our business was transforming from a phone-only to a digital marketing and phone experience. One important part of that transition was the ability to track online efforts that became offline phone calls, and route them to an agent that could help that lead develop with the proper experience. However, we also needed to be able to move very quickly when we would spin up a new campaign or effort to track a new number, and to be able to help our agents understand where these calls were generating from, and what the caller might be expecting even before the conversation begins. DialogTech helped us address all of those problems.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We set up an IVR system so all calls were routed through a telephone prompt to track people's responses (Sales, Customer Service, etc.). We also had different phone numbers based on how you found us for tracking purposes (paid search, direct, etc.).
Gregg Towsley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have been using DialogTech for over 10 years, I used them when they were called IfByPhone. We use the company to track all of our marketing campaigns. Also, we use it to record phone calls for delivering the best customer service with all of our CSRs. It is easy to use with highly reliable service.
Mike McPeak | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use DialogTech to help measure ROI from various online and offline marketing channels. We wanted to exit a lot of print and trade journal advertisement, but other than a few very obvious choice we had know way of knowing what channels were driving the most phone calls, which make up the majority of our business compared to online sources like e-mail and webform fillouts.
Score 9 out of 10
Vetted Review
Verified User
Our company Coast 2 Coast Cellular works with lifeline companies around the United States. We have developed an IVR System as an addon that our resellers can purchase for a cost effective way to handle customers allowing them to purchase minutes within our system. Currently this solution is not in use by our company.
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