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Dialpad Connect

Dialpad Connect
Formerly Dialpad Ai Voice

Overview

What is Dialpad Connect?

Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.

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Learn from top reviewers

Dialpad checks all the boxes

Rating: 10 out of 10
November 3, 2024
IncentivizedVetted ReviewVerified User
We are using Dialpad Ai Voice as our main phone system - all incoming/outgoing calls, SMS (internal & external), even using it with APIs to link it with other apps and pro...
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Stephanie Sava
Administrator - Information Technology
Network Administartor/Phone System Administrator
White-Wilson Medical Center
Dialpad Connect1 year of experience

Great Product with Excellent Features

Rating: 9 out of 10
August 19, 2024
IncentivizedVetted ReviewVerified User
We use Dialpad to organize and direct incoming calls for multiple channels, to direct them to individuals, manage our email boxes - both voice and text, and text and call our ...
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Melissa Mullins
Analyst - Customer Service
Claims Support Liason
One Claim Solution
Dialpad Connect1 year of experience

Highly Recommend Dailpad

Rating: 10 out of 10
August 19, 2024
IncentivizedVetted ReviewVerified User
At BBBS Salina we use Dialpad to connect with parents, youth, and their mentors. We use the texting and call function on a daily basis. We haven't used the video call yet, so ...
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Christina Cook
Employee - Other
Site Based Coordinator
Big Brothers Big Sisters of Salina
Dialpad Connect1 year of experience

Dialpad Ai Voice is a game changer!

Rating: 8 out of 10
August 19, 2024
IncentivizedVetted ReviewVerified User
We use Diapad Ai Voice as our main method of phone communication to clients, vendors and prospects. We use the voip and text messaging features to stay in contact and communic...
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Phil Pak
Employee - Sales
Marketing Sales Executive
Steep Digital
Dialpad Connect3 years of experience

From a small business viewpoint....

Rating: 10 out of 10
August 15, 2024
IncentivizedVetted ReviewVerified User
I use it daily for incoming calls. I heavily rely on the caller ID feature, as well as being able to go back thru the call list and pick up any missed calls if I happen to be ...
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Davelyn Black
Paraprofessional - Finance and Accounting
Reception/Bookkeeping
Beavers Tax & Accounting
Dialpad Connect2 years of experience
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How Dialpad Connect Differs From Its Competitors

Most Impactful Features

Real time transcription is the main feature I depend on at my office. I cannot say enough of how this feature helps my work. Without this, I would have to take MORE time out of my work, to handle missed calls with callbacks, and follow up questions. If the client leaves a voicemail, I can …
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Artificial Intelligence

Using the recordings for notes, searching missed calls and relaying the messages during meetings has helped the communications. The interaction from the clients when we are able to use the notes and messages gives them a sense that we 'hear' them by following up with answering their questions, or …
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Most Impactful Features

The ability to create call pools, in the instance that an agent is not available. It will roll to the next available allowing an adjuster or policyholder to be helped ASAP rather than be left in voice mail or on hold for extended periods of time while we seek a solution.
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Most Impactful Features

The specific feature of Dailpad Ai Voice that has made the biggest impact on our business operations would be the use of real time transcription. It has helped with the accuracy of documentation because we can go back and look at it immediately without having to remember everything we said or …
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Most Impactful Features

The biggest impact features that Dialpad Ai Voice has had for us would be call recording which is great so that we can listen to past calls, real time transcription so you can easily access what what just talked about or the voicemail transcript in real time, and the call summary with the to do …
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Artificial Intelligence

Yes, it definitely helps with the amount of meetings. It makes the meetings easier as well, since we have the transcripts and the summaries that can be easily accessed to read instead of listening to the recording and combing through the call to find out the key points and action items needed.
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Most Impactful Features

Several key features have had a positive impact on our operations:
- call recordings helps our legal & quality management teams handle inquiries and complaints more efficiently

- real-time transcription helps our end users clarify information while still on a call
- integrations with EMR have allowed …
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Most Impactful Features

It's analytics have by far proven to be an asset in measuring the success of our clients communications with their customers.

Additionally real-time transcription has eliminated the need for copious note-taking in conjunction with an agents regular duties. Overall it has resulted in better morale …
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Artificial Intelligence

AI has definitely helped significantly through its transcription, notes and summaries. It keeps management happy with analytics and detailed reporting while alleviating so much of the monotonous administrative work that traditionally hampers staff from wrapping up any issues or communications in …
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Most Impactful Features

Voice Intelligence (Vi):Impact: Automates tasks such as note-taking, action items, and follow-up reminders, allowing agents to focus on the conversation rather than administrative tasks. Example: Sales representatives can rely on Vi to capture important details from calls and generate follow-up …
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Most Impactful Features

Call recording has had the most significant impact. We want every call to be recorded so we can reference what was discussed and use it as a learning opportunity. The real-time transcription feature helps us from a notes standpoint, so we never miss any critical details. The live call sentiment is …
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Artificial Intelligence

Yes, AI helps with the number of meetings that we have. As mentioned previously, it is very helpful to have every single meeting recorded, transcribed, and integrated with Salesforce so we have full visibility into every step of the sales process. The note feature has saved us a lot of time.
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Most Impactful Features

Call recording, Transcription is really important for me to save time in my business. For business operations, both of these features are required.
Dialpad Ai Voice has been very helpful in that arena. The Analytic and Reporting helps me to see where My strengths and weaknesses are. Also by …
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Artificial Intelligence

Yes, AI has helped with my organization with recordings, transcriptions, notes, and call summaries. I have become more efficient with tasks and onboarding new customers. In addition, the time for onboarding has been decreased over time. Not many meetings are needed due to the efficiency of the AI …
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Most Impactful Features

Call recording is helping to improve the call quality of our reps. Phone number management helps ensure we don't lose any calls with turnover. Custom moments have also been helping to see what is most talked about.
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Artificial Intelligence

By integrating their AI into daily workflows, organizations can reduce the number of unnecessary meetings, streamline essential ones, and ensure that communication remains effective without overwhelming everyone with meetings. AI can analyze data and provide insights during meetings, making …
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Most Impactful Features

Transcription during the call helps not to ask someone to repeat themselves or clarify if I misheard information. Call Summaries help to create a checklist, if necessary, to address all concerns or questions a caller has.
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Most Impactful Features

Real time transcription has to be the best option in our day to day. This helps to minimize downtime. It also is great for capturing all information without requiring a driver to repeat themselves. For instance, getting a name wrong, or hearing an address wrong, it documents all the info I may …
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Most Impactful Features

The features of Dialpad Ai Voice that have had the greatest impact on our business include real-time transcription, live call sentiment analysis, and advanced analytics. Real-time transcription allows our team to focus on conversations without worrying about notes, ensuring accuracy. Live call …
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Artificial Intelligence

Yes, AI has significantly reduced the need for meetings in our organization. With features like call recordings, real-time transcription, automated notes, and searchable post-call summaries, we can easily review and share key details from conversations without scheduling follow-up meetings. This …
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Most Impactful Features

Missed call management is the key issue we used to face during offline hours. this was solved by using the mentioned software. We were able to reach our daily calling targets & onboarding targets via the missed calls from our interested users. It also helped us to get new unique survey complects.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

3 videos

View Playlist
User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
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Pricing

View all pricing

Standard

$20.00

On Premise
per user/per month

Pro

$30.00

On Premise
per user/per month

Enterprise

Contact sales team

On Premise

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8.3
Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

8
Avg 7.9

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8
Avg 8.1

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.6
Avg 7.8

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8
Avg 7.6

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.3
Avg 8.2

Call Management

Customized phone system settings

8.5
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

8.1
Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

8
Avg 7.8
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Product Details

What is Dialpad Connect?

Dialpad Connect (formerly Dialpad Ai Voice) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.

Dialpad Connect Videos

Dialpad Connect
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.

Dialpad Connect Competitors

Dialpad Connect Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo

Frequently Asked Questions

Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.

RingEX, 8x8 Contact Center, and Fuze are common alternatives for Dialpad Connect.

Reviewers rate Message alerts and Business SMS/External Messaging highest, with a score of 9.

The most common users of Dialpad Connect are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 290)

From a small business viewpoint....

Rating: 10 out of 10
Incentivized
August 15, 2024
DB
Davelyn Black
Reception/Bookkeeping
Beavers Tax & Accounting (Accounting, 1-10 employees)
Vetted Review
Verified User
Dialpad Connect
2 years of experience
Pros
  • Voicemail is usually clear
  • Messages have their entirety, instead of having only an 'window' of time to leave a message. Some of our clients are long-winded!
  • Voicemail feature is great, and only rarely are there mistranslations.
Cons
  • The only example I can list for improvement is that occasionally the message has some mistranslation(s). But I can usually figure out the missing words. The 'southern USA' dialect may be partly to blame....
  • The functionality is really great. It is the best app I have used for messages in all of my customer service jobs.

Great Product with Excellent Features

Rating: 9 out of 10
Incentivized
August 19, 2024
MM
Melissa Mullins
Claims Support Liason
One Claim Solution (Insurance, 51-200 employees)
Vetted Review
Verified User
Dialpad Connect
1 year of experience
View profile
Pros
  • Transcribe outgoing calls
  • Transcribe emails and direct them
  • Direct calls to a call pool if a particular individual isn't available
  • Access voice mail boxes
  • Text policyholders
Cons
  • Properly record names of individuals
  • Allow the AI recording to stay up while in the call for reference
  • Direct voice mails to the correct department after hours

Highly Recommend Dailpad

Rating: 10 out of 10
Incentivized
August 19, 2024
CC
Christina Cook
Site Based Coordinator
Big Brothers Big Sisters of Salina (Non-profit Organization Management, 1-10 employees)
Vetted Review
Verified User
Dialpad Connect
1 year of experience
Pros
  • Easy way to text and call people
  • Allows you to have your dailpad number in an app that can be on your computer or phone
  • The easyread transcripts
Cons
  • It doesn't always translate well
  • Doesn't have international capabilities

Dialpad Ai Voice is a game changer!

Rating: 8 out of 10
Incentivized
August 19, 2024
PP
Phil Pak
Marketing Sales Executive
Steep Digital (Marketing & Advertising, 1-10 employees)
Vetted Review
Verified User
Dialpad Connect
3 years of experience
Pros
  • Great call connection quality
  • Ai transcripts
  • Ai call summaries
Cons
  • Some Ai transcripts incorrect
  • Some Ai summaries incorrect
  • Better integration with our CRM

Dialpad checks all the boxes

Rating: 10 out of 10
Incentivized
November 03, 2024
SS
Stephanie Sava
Network Administartor/Phone System Administrator
White-Wilson Medical Center (Hospital & Health Care, 201-500 employees)
Vetted Review
Verified User
Dialpad Connect
1 year of experience
Pros
  • SMS communication is great
  • Real-time transcription during and after calls
  • Up-time is always near 100%
  • Call quality is amazing
Cons
  • End users have too much control
  • Customized admin roles
  • Office/Company level controls are lacking
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