Communication at all levels
Dialpad contact center addresses the problem of [communication] with our partners, and co-workers, with providing a huge amount of tools …
Dialpad Contact Center
Dialpad Contact Center
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What is Dialpad Contact Center?
Dialpad Contact Center is an inbound or outbound call center platform and solution, launched by Dialpad in 2018. The solution helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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RingCentral MVP is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription…
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Product Details
What is Dialpad Contact Center?
Dialpad’s Contact Center enables agents to deliver personalized support at scale. With real-time coaching that offers up answers on demand plus native integrations to help desks and ticketing systems, it is designed so agents have a single place to focus, troubleshoot, and resolve.
Dialpad Contact Center Video
Dialpad Contact Center - A Cloud-Based Call Center Solution with AI
Dialpad Contact Center Competitors
Dialpad Contact Center Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Frequently Asked Questions
What is Dialpad Contact Center?
Dialpad Contact Center is an inbound or outbound call center platform and solution, launched by Dialpad in 2018. The solution helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.
What are Dialpad Contact Center's top competitors?
RingCentral Contact Center, 8x8 Contact Center, and Fuze are common alternatives for Dialpad Contact Center.
What is Dialpad Contact Center's best feature?
Reviewers rate Call analytics highest, with a score of 9.4.
Who uses Dialpad Contact Center?
The most common users of Dialpad Contact Center are from Mid-size Companies and the Health, Wellness and Fitness industry.
Reviews and Ratings
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January 18, 2022
Communication at all levels
Dialpad contact center addresses the problem of [communication] with our partners, and co-workers, with providing a huge amount of tools and assets that enables us to share any amount of information, or messages[. W]ith few clicks you can access the phone book and start contacting anyone around the world, with few clicks you can also sens texts or share any media.
- Easy to use
- Reliability
- Responsive
- Compatibility
- Integration of phone calling within Android systems
- Better customization of groups within the app
- Faster loading
January 07, 2022
Wonderful tool!
I use Dialpad Contact Center to get in contact with other employees in my company/around the world. It helped me to facilitate communication between my bosses and other company partners. It's a wonderful tool that is helping me to do my job efficiently and in a better way. It is amazing.
- Communication.
- Calls.
- Chat groups.
- Account settings.
- Profile info.
- Quality of calls.
January 13, 2022
Better than Some
I use Dialpad to support text from consumers who respond to my CRM messaging. I also use it when I am teleconferencing with clients. One of the most useful tools is the transcript of the conversations. I do not have to divert my attention to take notes because the information is stored in the transcript. I can review it later and find the information that was discussed.
- Manage phone numbers.
- Transcription.
- Dialer.
- Maybe a better speech-to-text function that minimizes incorrect words in the transcript.
December 29, 2021
Dialpad get an A+
Dialpad [Contact Center] is very user friendly. Being able to transfer incoming calls by searching first or last name saves time. The ability to connect with Salesforce saves our customers wait time by automatically pulling up their account based on [the] phone number. If they're calling from another number, it's easy to add/update, so it's pulled up next time. One click for outgoing calls is amazing. The daily stats are helpful too!
- Very intuitive!
- There are so many features. If you wonder if Dialpad can do something, it probably can!
- The ability to connect to other programs is helpful!
- The only complaint is that all numbers for incoming calls are stored as possibilities for forwarding the next time a call comes in. This sometimes makes it hard to select the right number to transfer to.
August 24, 2021
Dailpad
Dialpad is being used for customer service. I answer inbound calls and answer questions and assist patients with their carbon health accounts.
- Dialpad lets you know when you have missed calls.
- I love the fact that you can text the patients.
- Don't allow you to miss calls after a certain amount of rings. It should be transferred to the next agent in line.
June 24, 2021
Office or Home, Dialpad Contact Center allows for seamless connection to customers and colleagues
Dialpad Contact Center is being used across our organization, between our support departments, engineering departments, and our call centers. We have employees all over the world that need to be able to connect to other employees in other offices and with many of our employees home-based, Dialpad makes it easy for us to be able to connect to everyone without the need for a VPN connection to the office or a real phone!
- Allows for seamless connection to our customers
- Allows users to be anywhere in the world on any device to make a receive a call
- Integration with Salesforce allows for easy data and contact connections
- [I feel] it could use a better dashboard for call tracking for users
- Statistics for end users, not just supervisors, so that users know how they are doing
- Salesforce integration is great, but it would be nice to be able to connect to actual records, not just contacts