Dialpad Meetings

Dialpad Meetings

About TrustRadius Scoring
Score 8.6 out of 100
Dialpad Meetings

Overview

Recent Reviews

UberConference Review

8
May 07, 2021
Dialpad UberConference is used by our entire organization. Each department uses it for client meetings, as well as, meeting with remote …
Read full review

UberConference is worth a try!

9
April 28, 2021
For quite a while, our organization didn't have one conference platform that everyone used. So, everyone sourced their own platforms and …
Read full review

Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2020
TrustRadius Award Top Rated 2019
TrustRadius Award Top Rated 2018

Popular Features

View all 17 features

Desktop sharing (41)

9.1
91%

High quality video (40)

9.1
91%

Meeting initiation (40)

8.8
88%

High quality audio (42)

8.8
88%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Free

$0

Cloud
per month

Business

$20

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.dialpad.com/pricing/#meetin…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $20 per month

Features Scorecard

Performance & Compatibility of Online Events Software

8.6
86%

Screen Sharing

9.0
90%

Online Meetings / Events

8.5
85%

Online Events Collaboration

8.5
85%

Online Events Security

8.8
88%

Product Details

What is Dialpad Meetings?

DialPad Meetings (formerly UberConference) is a web conferencing platform with document management capability that integrates with third-party applications such as Google Drive, LinkedIn, Evernote, and Dropbox. It includes features such as screen sharing, call controls, call recording, and a mobile application. A unique feature that DialPad Meetings provides is custom hold music. Users can simply upload .mp3 files in their app settings for meeting and conference participants to listen to while they wait for the conversation to begin. Additionally, DialPad Meetings provides analytics on meetings and conference calls for providing insight into business communications.

In terms of pricing, DialPad Meetings provides a basic, free option for users or a paid, business-class offering. Clients can choose to be billed on a monthly or yearly basis. Monthly pricing is at $15/mo and yearly pricing is at $10/mo. The business offering supports up to 100 conference participants whereas the free option supports up to 10.

Dialpad Meetings Videos

UberConference Demo
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.

Dialpad Meetings Competitors

Dialpad Meetings Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Dialpad Meetings?

UberConference is a web conferencing platform with document management capability that integrates with third-party applications such as Google Drive, LinkedIn, Evernote, and Dropbox. It includes features such as screen sharing, call controls, call recording, and a mobile application.

How much does Dialpad Meetings cost?

Dialpad Meetings starts at $20.

What is Dialpad Meetings's best feature?

Reviewers rate High quality video and Desktop sharing highest, with a score of 9.1.

Who uses Dialpad Meetings?

The most common users of Dialpad Meetings are from Small Businesses (1-50 employees) and the Marketing & Advertising industry.

Reviews and Ratings

 (173)

Ratings

Reviews

(1-25 of 100)
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Brian Kennedy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I first started using UberConference well before video conferencing became so popular. UberConference/Dialpad Meetings has always been easy to use, extremely reliable and it doesn't require my call participants to download anything. Screen sharing is easy, the add-on for my Outlook account is convenient and the option to have just a voice call or video is great. There's nothing this product doesn't have that I need or want - for me, it's perfect.
  • Easy to invite others
  • Easy to "lock" the call room for privacy
  • The post-call summary is very helpful
  • Call quality is great
  • On the very rare occasion when I've needed support, they've been awesome
  • Honestly, it's great just the way it is.
Any time you need a call-in voice and/or video meeting room or something that allows you to share your computer screen.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Dialpad Meetings almost daily for internal and external customer meetings. Dialpad Meetings solves the remote meeting problem perfectly. This is great for small businesses and start-ups looking to have a web conference without the huge expense of Zoom or Teams memberships.
  • Audio - for phone and computer dial in
  • Visual - I like the default backgrounds and the ability to use webcams
  • Screensharing - This is an absolute must!
  • Sometimes the audio quality can cut out. That is not always a good thing when in an important meeting.
  • Users that don't use Chrome, or haven't updated their browsers experience audio issues
  • Every once in a while the visuals will disconnect if the internet bandwidth isn't big enough to host.
Again, this is great for small businesses and start-ups looking to have a web conference without the huge expense of Zoom or Teams memberships.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have been using Dialpad since 2016 and it has been one of the best decisions I have made. The ease and accessibility of this conference line are amazing. I can use it from anywhere, any time and it always works! Not only does is it crucial for my discovery sales calls but also saves me a lot of time that would otherwise be spent on taking notes and capturing important tasks. I'm also able to add my logo, add a welcome message and choose a local phone number. It's integrated with my google calendar already so it's an easy option to select for the conference. I also have it synced with Evernote so call details are stored automatically. I wish there it did have Webhooks Zapier Integration Capturing email addresses to add to my CRM so that I can have all participants added automatically. I hope they add those soon. Highly recommended!
  • Can call out phone numbers
  • Integrated with Google Calendar
  • Saves ALL calls so I can listen to them
  • Has AI to auto transcribe the call
  • Does a decent job at recognizing important tasks
  • Screensharing works great
  • No need for users to download extra software
  • Can be used from phone, app and web
  • Needs Webhooks
  • Needs Zapier Integration
  • Should be able to sync with CRMs
  • Whitelabel branding would be FANTASTIC!!!!!!!!!!
I especially love Dialpad meetings for Sales calls since you can record the entire call, share your screen and leave a very positive impression. This is also great for interviewing potential contractors and employees so you don't have to write notes and can always reference back to the call recordings.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Dialpad for product demos and trainings. Our customers are office staff and seniors that are not tech savvy at all. Dialpad is by far the easiest to use that has the features we need. The Google calendar integration is a big plus. You can add meeting info directly from your calendar and fire off an invite to attendees. All they have to do is click the meeting link within the invite, type their name, and join the conference. Done. There's nothing to download, no lengthy registrations required.
  • It's all browser based. No apps to download
  • Screen Sharing
  • Attendees only need a link. No lengthy registration is required.
  • Built in Encoder to stream to Youtube or custom RTMP service
  • Video recording not available on free version
Dialpad is ideal for anyone wanting an easy to use and convenient webinar & video conferencing platform. Attendees can easily and quickly join meetings without having to download any apps or go through a lengthy registration process. The free version only supports audio recording but you could always use a separate app to record video and audio.
Score 4 out of 10
Vetted Review
Verified User
Review Source
We use Dialpad UberConference across our entire organization. It allows us to easily hold video conferences where we can screen share with our external clients. Since COVID, it has also provided a seamless transition into remote work, allowing us to utilize a conferencing tool with which our team was already familiar to hold internal meetings.
  • This tool is easy to use. Since we deal with external clients, we have to use a conferencing tool that makes it easy for our less tech-savvy clients to easy join a call.
  • You do not have to download the application; you can just open it in your browser.
  • Audio and video quality has always been satisfactory.
  • Even though it is easy to use, many of our clients are more familiar with other tools so the lack of recognition can lead to a bit of a learning curve for new clients.
  • Dialpad UberConference did not previously provide the ability to record screen shares, but thankfully, that function has been added.
  • Pricing. Dialpad UberConference is more expensive than some of its competitors.
If you have a smaller team, Dialpad UberConference can be cheaper than many other conferencing tools, given that you are charged per organizer per month. However, if you plan to add more than just a few organizers to your account, you may be better off going with another conferencing tool, as it can get costly given the price structure.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use UberConference across our entire organization. We use it as a conferencing bridge between our internal teams and our clients as well as our remote employees and our in-office employees. The application provides us with a way of setting up and hosting conference calls that is more simple and straightforward than similar applications we have used.
  • Ease of usability eliminates the need for a long onboarding or training process.
  • The text chat feature is great for sending links while on a conference.
  • Screen sharing is very easy to use (no switching presenter access) and is always clear.
  • I wish uberconference had the ability to record a screenshare. We have to use another application when we want to record a screenshare for training purposes.
  • Sometimes users get kicked off of conferences unexpectedly.
  • Sometimes a user will join but there is no notification.
UberConference is great for organizations that need a simple and user-friendly bridge for conference calls. Call quality is normally solid and the dial-in info is easy to share with others. However, the application does not have the ability to record a screenshare, so if that is something that an organization regularly needs, UberConference may not be the best option.
I have never personally needed to use UberConference support for any issues I've experienced. I also do not manage the account, so I don't have experience with their support from that end either. However, I have not heard anything negative from the account holder about the support, and if I ever did have an issue, UberConference makes it clear where to go for that level of communication.
Alan Stanley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
UberConference is simply one of the topmost online meeting platforms that has all the main functions to be in the top in the niche of online meeting. It has powerful call controls, clear audio and video conferencing with having all the controls to connect and communicate. One of the best features of UberConference is that it has the feature of sharing the screen for individuals. This is one of the best features of the platform which allows participants to share their screen and explain their concepts visually and verbally. Overall I would say it is providing excellent services to our department which we are beyond our expectations.
  • It has a clean interface, web-based platform easy to use and straightforward so that new individual does not feel any complexity in setting up the first time.
  • The other main feature that makes it more amazing is the hold music for the meeting participants, the music plays when clients are in wait to join the meeting.
  • The customer support of this tool is reliable and responsive.
  • The main disadvantage of UberConference that it does not have a mobile or desktop app which sometimes becomes the main drawback of the platform. As the user always has to go on the browser to create or join the meeting.
  • UI is clunky sometimes and needs an improvement and the mute button also needs some new functionality.
  • The main drawback which makes the platform stuck is a slight change in the health of the internet connection as it has to lack the ability to catch up with network change. Sometimes it slows the system and browser a lot which leads to less functionality and hanging issue in the system.
It’s the best web-based video conferencing platform for businesses to have remote working to attend meetings with their team members. No need for a pin to connect to the meeting at all. Need some improvement in functionality and UI needs to be improved while dealing with a massive audience. Other than it’s a complete platform out there for online meetings. Must give it a try for me it is the best choice I have ever made.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Roughly half of our company uses UberConference with their own account. It allows employees to manage their own conferences and screenshare sessions. Meeting communication is improved because it is simple for people outside the company to join the meetings and share their own screen if necessary.
  • The video chat (currently in beta) is really nice. You can pin up to two screens at the top and see a couple of thumbnails at the bottom. If you do not pin, then it rotates who is talking to the top.
  • Ease of joining a meeting for participants.
  • The admin interface is pretty intuitive. IT never has to show employees how to use it and run meetings.
  • There is no screenshare recording functionality. Because of this, we need to keep a license or two for GoToMeeting/GoToWebinar so that we can record screen sharing meetings.
I think it works very well and is easy to manage. The experience is even better if you buy-in to Dialpad as your phone system (the softphone has UberConference built in, and licensing can be managed through the Dialpad admin portal). Adding more licenses is simple and quick too.
Score 8 out of 10
Vetted Review
Verified User
Review Source
UberConference acts as a great medium for meetings where the client doesn't have the willingness to signup and go through the hassle of adding the tools like Oracle conferencing tools or Google Meet and also for the cases where the location does not support any other conference platforms. The easy setup for a call and the hassle free invitations and call setting is something that always brings me close to UberConference.
  • Hassle free setup.
  • Ease of creating invitations.
  • The conference call recording.
  • The amazing waiting music on the start of the conference.
  • Not good with 3rd party integrations.
  • An average mobile application.
  • The various users don't have any option of highlighting or spotlights.
UberConference has a very easy interface of setting up a conference call wherein the user can just add the emails and send out the call invitation to them.
Getting in on the conference is a piece of cake as the user can join in on the call not just using the web client but also using the mobile application.
Puneet Pandey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is one of the best conferencing apps I have used to date. We have our daily calls, monthly updates with leaders using UberConference. It is currently used by a department. It is great problem solver, it provides hassle free calls with great sharing features, great speed, and now we don't have to worry much about our internet speed.
  • Speedy.
  • Lag free calls.
  • Great integration with office, salesforce, LinkedIn.
  • Great back end support.
  • Easy to use interface.
  • Once my call was dropped while I was trying to add someone.
  • 45 minute meeting limit on the free version is a drawback.
  • Rest all is good.
I would like to say it is one of the best for daily business calls, very easy to record the sessions sharing files, add or drop someone. Best thing is you can customize the hold music, I really liked it. Scenarios where it is less appropriate is when someone has to switch between networks, then it hangs sometimes.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Dialpad UberConference is used by our entire organization. Each department uses it for client meetings, as well as, meeting with remote employees.
The connectivity is always pristine, even when communicating overseas. Video conferencing is always clear and screen sharing is an important tool for our employees. When our team meets with clients through UberConference, we rely on screen share to present the power points and other visual media. Overall, UberConference is an all-in-one tool that allows us to easily communicate with our clients.
  • UberConference is very user-friendly. It isn't difficult to sign on, especially for those who are using it for the first time. It can be nerve-wracking when a tool such as UberConference is complicated to get started. There is no pin required which is nice! UberConference doesn't pose that problem.
  • UberConference is always reliable for clear video conferencing, screen share, and great sound quality. Even when we are meeting with clients overseas, the connection never fails and is well-liked by both parties participating on the call.
  • UberConference is convenient for our company. Each person is familiar with the program, and there never seems to be any issues or complaints with the performance. Even with new hires, UberConference is commonly known, and if not, is always easy to learn.
  • Add better hold music options. Maybe advertising of some sort would be a better option instead of the generic hold tone.
  • Better consistency with call quality and reliability of functionality of the mute button and ending the call. Several situations have come up where either the mute didnt work when it was supposed to or the call didnt end when it was supposed to -- awkward.
If you are a business that connects with clients virtually, then Dalpad UberConference is a solid option. We meet with clients and prospects every day, so connection and reliability are very important. From a small office to a large conference room, the accessibility and usability are consistent. I don't work in a scenario on the daily where UberConference wouldn't b appropriate.
Sanchit Kharbanda | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have been using Dialpad UberConference in our daily meetings to train our clients and have regular meetings with the team and different departments across the team.
It helped the organization to streamline the process and made a process smooth for all the departments across the teams. Departments like customer service, Development, sales have been more productive.
  • Call quality is amazing and the service is pocket friendly.
  • They have a free version with up to 45 min conference calls and add upto 10 participants.
  • Call Recording which is very useful. - Integrates with Salesforce, Google Calendars etc
  • Unlimited calls across the world with screen sharing feature.
  • UI looks amazing and flexible over desktop and browser.
  • lacking the capability to respond to network change.
  • firefox browsers seems to be little laggy and hangs most of the time.
  • Reliability of the mute function and call quality
UberConference helped in streamlining the departments, especially it helped in our training models for the internals team. The support team is using daily for training clients and answering their questions. Webinars are been conducted through UberConference and they are working great for everyone. I don't think where it's less appropriate at this time for us.
Justin Stoicovy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
UberConference has served as our go to platform for meetings and collaborations for many years now. It has served as a drop-in solution from an upstream service that has proven to be extremely reliable.
The SLA provides peace of mind and offloads at least one more service we don't have to provide ourselves to enjoy and/or offer secure communications not tampered with or subject to the whimsical machinations of ChiComs such as Zoom.
UberConference offers both phone-in and online client access, along with all the bells and whistles you'd like to support your online meeting solution.
They're even hip! In addition to a variety of audio tracks you can choose from for that elevator-music style 'holding' tune, you can opt to Rick Roll your attendees with everyone's favorite classic: "Never Gonna Give You Up."
In a world of trendy apps for every need, you can trust UberConference to bring you and the people you need to meet, effortlessly and with style. White Label branding is available.
  • Ease of Use (no SNAFUs with new users)
  • Multi-Platform Compatibility
  • Uptime (Highly Reliable)
  • Personable (White Label Branding among other personalizations)
  • I'd like to see more international and domestic area codes. Either it's just Seattle that is over saturated or they don't have any Washington state numbers available.
  • Add video advertising in addition to hold music.
I cannot think of a scenario where it would be inappropriate however this service is highly appropriate for any occasion. It is well suited as a drop in add-on for Outlook calendars and addition to any other scheduling software you might use. It can even set meeting times using multiple time zones for users who may be in differing locales so nobody is confused as to the time to join.
Score 9 out of 10
Vetted Review
Verified User
Review Source
For quite a while, our organization didn't have one conference platform that everyone used. So, everyone sourced their own platforms and used them accordingly. It was during this time that I found UberConference and signed up for it. I don't need conference call capability on a daily or even weekly basis, but it was a good (and affordable) option for when I did need to set up a meeting.
  • It's easy for scheduling your meetings.
  • It's easy to sign up.
  • It's very affordable.
  • I can't think of anything that I found particularly difficult to use.
It's a great option for conference calls, web conferences, etc. You can easily share your screen. I had a local dial-in number for my call-in number, which was convenient. I don't think that I ever used it, but I believe there was an option to record your call, as well.
Damindu Weerasooriya | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We Dialpad UberConference for our team meetings and discussions. Screen sharing during the conference call was very important in our case. we looked for several options and Dialpad UberConference was one of them. We decided to use Dialpad UberConference for our needs because of its seamless connection experience as well as its simple user interfaces.
  • Seamless user experience. It works well with slower internet connections and the call quality is also good.
  • Screen sharing during the conference call gives you a real virtual meeting experience with real-time collaboration.
  • Another great about Dialpad UberConference is that we don't have to download any software or enter pins to join a call.
  • One disadvantage is with [the] free conference they let you record only the audio of the conference while their business plan lets you record both video and audio.
  • Their Voice Intelligence transcribe [a] service is a good option but sometimes it gives you wrong information.
  • Their free version only allows you meetings [for] up to 45 minutes.
If your team has less than 10 members and place short meetings less than 45 [minutes], I think Dialpad UberConference free version is the best option for you. You can apply for a Business plan if you have more than 10 members. Their most competitive option is screen sharing with virtual collaboration. So if you're looking for more options like on-demand webcasting, presentation tools, and private chat, there are so many better options than Dialpad UberConference.
Jonatan Serna | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Dialpad UberConference is utterly one (if not) of the best app in this field. it is user-friendly, not expensive, and it is being constantly updated, with every new feature we will get a wide [catalog] of possibilities. I've been [a] user for over 3 years and the service is always getting better.
  • Queue, you will have a queue so the new people can join and wait until the host [does] the same.
  • Meeting schedule, allows you to create events in your preferred Calendar, via ICS or API.
  • [Screen sharing] is a dynamic tool that [assists] you with sharing your computer, tablet, or even smartphone screen, at any time, anywhere!
  • Full version features, even when the service is not expensive, we would want more features for the free version and not only the hottest ones for the full
  • Microphone, we would like to have options to modulate the voice or even change it
  • Chat, its chat window is simple, accomplishing with what is needed, however, a wider window of options to customize whatever you want to type will be highly appreciated
If you are looking for a service to meet with colleagues, your people at the office, or even planning an online party because one of your relates is celebrating something, this is the app, it has too [many] features that you can use so you will feel like they are next to each other.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Dialpad UberConference whenever we schedule any conference call or recurring calls. Each team member has their own dedicated line that they use for scheduling calls. We like Dialpad UberConference over any other shared conference line because it gives us the option to forgo the annoying passcode and to implement it when needed. It's easy to call someone and transfer them into a conference call. The numbers can be accommodated to fit a certain area code and you can choose an easy to remember one.
  • No passcodes are very convenient and so easy to transfer someone into it. Our partner firms have on more than one occasion ask us for a recommendation because theirs is not as dependable.
  • We use the online portion frequently as well. It's nice to see who joined and when and to see where they are calling from. It's nice to have the ability to lock the conference call down again without the use of a passcode just a simple click of the mouse.
  • The interface is incredibly user friendly and anyone with just a basic computer understanding can customize their uberconference line.
  • When we first set it up we didn't want hold music and they didn't have an option for silent or no noise. This was since updated and that option is now available so no complaints.
  • Pricing wise it does get expensive. We pay upwards of $300 a month to use them.
  • I wish they would offer saving perks for long time users or have a recommending reward system. We have recommended at least 2 other large firms to them and would like to be recognized or appreciated for it.
We use Dialpad UberConference every single day. We have about 20 lines that we schedule with and have 4 dedicated lines specifically for partner firms. A typical usage would be someone asks for a conference call to be scheduled and since we have Dialpad UberConference we volunteer to send out the invite because we get to use our dial-in. This is especially helpful when our sales team is out on the road and they need to do a conference call from the car and be able to dial in without having to be in the office. Or when an executive is running and will just call in without having to click on a link, or find a passcode in an email, or listen to an annoying dial by number system and pressing # afterward.
Jeffrey Schneider | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using Dialpad UberConference as our main video conference system and for online presentations. It is mainly used by our sales and support teams to speak with prospects and customers. It has been a tremendous help in communications at an extremely reasonable price point.
  • Very clear conference tool, video as well as audio.
  • Extremely simple to use for all participants.
  • UberConference is continually upgrading their product and user interface for the better.
  • Very reliable service.
  • Very good support teams.
  • Could use more integration with third-party services.
UberConference is well suited for small to mid-sized companies who are looking for a strong conferencing system. I believe it is the best service for the price and even the free version is very robust in the service and features. I have personally held meetings and presentations with a single party to have full "lunch and learn" conferences on a weekly basis with over 50 people.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use UberConference to meet with new and prospective customers. It offers a professional feel for our company. We do demos with it, or just have sales conversations. It works great for all these uses.
  • Great pricepoint - The price is not inhibitive to getting started.
  • A clean user interface.
  • Nothing negative to share at this time.
Because of its user interface and the ease to get into a meeting, it is really good for external customer conversations in all areas.
I haven't communicated too much with their support team.
James Reich | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is being used as a virtual meeting tool for company meetings to allow remote employees to join meetings virtually in person.
  • Video conferencing.
  • Video sharing.
  • Multiple video streams at once.
  • The iPhone application can be tricky to use.
Highfive is well suited for any type of virtual company meeting or presentation.
I have only called support once for an issue with the iPhone and they were able to resolve my issue.
Adam McCracken | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Highfive is used by our whole organization. The hardware is used in 3 conference rooms, a few executive offices, and 3 remote offices. Additionally, a number of remote users use the software from their laptops to conference with other individuals in the company. It is frequently used by my department, which has members in 4 locations, to communicate and share information.
  • Highfive makes it easy to invite others, both inside and outside the org, to meet and talk.
  • Highfive has great audio quality for small groups.
  • Highfive hardware provides an all-in-one solution without needing to connect a dedicated conferencing computer with attendant mic and camera hardware.
  • Highfive is not intuitive for remote users trying to initiate a meeting with a group in a conference room with Highfive hardware. It has gotten better over time with updates, and the phone makes it possible, but it is not intuitive.
  • Highfive video is not great for large conference rooms. Remote users get a view of small dots for heads and high-mounted cameras give a perspective looking down on the people in the room.
  • Medium to large conference rooms make hearing audio difficult for remote users.
Highfive makes a lot of sense for distributed teams that have small conference rooms. Audio is clear and video from Highfive hardware is good. I don't think Highfive makes sense if you are mostly individuals. It also does not make sense for presentations to larger groups in webinar format--tools that are included in other conferencing products are more suitable. Screen-sharing is so-so. There aren't any tools for screen drawing/notation, but screen-sharing has improved over the past few software releases.
I haven't needed support for the most part, which is a positive for Highfive. It's intuitive and most features are straightforward to use. In the one instance that I did contact them, it took them longer then expected to respond, but they were able to answer my question once they did.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have a number of clients at our company and I happen to be working with a client that uses Highfive for standup meetings and calls. It's a way for all of us to be face-to-face even though we are scattered throughout the country. We use Highfive to get on the same page and establish goals for the day/week.
  • Large number of people on the call with no suffer to quality.
  • Audio is good.
  • It doesn't seem straightforward how to get to my call/meeting.
  • Clicking on someone's avatar in the meeting should focus/pin that person.
Highfive is ideal for big teams. And of course, if you have team members that can't sit in the same room together this is virtually a way to do that. Now that I think about it, we have a team member in Argentina and I haven't seen one issue with the quality of video/audio from him.
Jon Walka | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
Today, we're actually transitioning off HighFive in favor of Zoom. We were using it for demos with projected clients and team meetings. It helped us to have meetings with teams across the pond and also meet with clients in a face to face setting while still being able to screen share and show the product through an interactive demo of the software. It was also being used in-house during meetings as a display of information when needed.
  • Ability to share during a video conference.
  • Multiple participants joining the same meeting from different locations.
  • Inability to "boot" or remove people from meeting.
  • Extremely difficult user-experience for joining a meeting for the first time.
If someone only needed it for internal company meetings and casting capabilities, I think Highfive would be a great fit. At that level, it performs extremely well. If you're looking for people to access and join from outside the of the organization and are hosting many meetings like this I would look at a different platform as it does not handle this well.
I've only on a few occasions had to reach out to support at high five and in each case, it was to find out it was a feature that didn't exist and would let me know if it gets added. They never added the feature and never followed up. Not even to check in and see how the issue was.
Emilee Anderson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
In growing our remote employee workforce, it was important for us to build ways for remote employees to feel connected with the home office and with each other. We had used Zoom and/or other tools for web meetings in the past, but for us, HighFive was different [except for] the equipment that came with the software. The ability to see video chat with the entire office with a camera on top of the TV and Dolby speakers was the reason we pulled the trigger on the purchase. After a few years of use, we ultimately switched back to Zoom rooms, however, due to the ease of use with our outside customers.
  • The equipment offered is top notch. Dolby Speakers and sharp quality video cameras are great.
  • Integration with Google is very convenient for a company that uses Google Drive, Google Calendar and Gmail. I have the HighFive plugin on Chrome and can use the tool from the browser.
  • The UI is very user friendly and easy to use (with the exception of the call in info)
  • There has been some consistent static on all calls when I use my laptop sound. This is obviously very annoying.
  • This is a difficult tool to use with customers. Most have some type of firewall and don't want to download software. The browser feature comes in handy in that way though. I wish it was easier to simply host a phone call if I needed to as well. A lot of clients just want a dial-in number and that information changes for every call and every few minutes in the call - so you can't share a number unless they are going to call in right that minute.
Highfive is a great tool to use internally or with other companies who have highfive. If you have clients that are are used to standard WebEx options, this option is probably not the best fit. While easy to use, we had a lot of trouble re-training customers to use it well and gain access past their firewall.
They are open to help at all times, but I can't say they consistently solved the issues that we had as they were just bigger than one support person could handle or look into.
January 29, 2020

Highfive vs. Zoom

Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Highfive for internal meetings. Half our team is in another country so this is essential for us to communicate with them, during all hands, individual contributor meetings, quarterly business reviews, etc. We use the screen share part of the application most often to share docs and present them to each other.
  • Easy to join.
  • Easy to share.
  • Connectivity issues.
  • Drops the call when connectivity goes instead of just pausing for a moment.
I liked using HighFive, but unfortunately, the market is really becoming saturated with Zoom. Many people know and have downloaded Zoom so sending a meeting through them is easier for everyone to connect. We used it internally for video calling and presenting, but for external calls, we used Zoom still.
The support was relatively standard for Highfive. They have a chat bot option on their webpage, which is great to use for straight forward, easy answers to capabilities and where to find features. Should you have more of a deeper integration or bug issue, you can email support. Luckily I've never had to escalate my need for support beyond the chat bot option.