Overview
What is Dialpad Ai Sales Center?
Dialpad Ai Sales (formerly Dialpad Sell) is a phone system built for sales boasting real-time coaching & CRM integrations. The communications platform includes support for real-time sales coaching and call analytics, Voice Intelligence with objection handling, call sentiment analysis to…
Dialpad Is The Tool You Need!
Dialpad Ai Sales Center Rules!!!
Dialpad Ai Sales Center - A Customer Service Rep's Best Friend!
Great program for answering calls
Dialpad Ai Sales Center Review
Dialpad Review
TrustRadius Insights
It is really good for people with calling needs overseas and for others as well.
My customer service team loves Dialpad Sell
All in one App! Made working so much easier!
No Hassle, Easy to Deploy, Great Customer Service!
Dialpad making customer outreach much easier
Amazing Prospect & Client Communication Tool!
Great service for changing business needs
Gain Productivity for your Sales Teams
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Inbound routing (19)8.888%
- Contact preview (18)8.484%
- Automatic call logging (18)8.484%
- Outbound dialing (19)8.282%
Reviewer Pros & Cons
Pricing
What is Dialpad Ai Sales Center?
Dialpad Ai Sales (formerly Dialpad Sell) is a phone system built for sales boasting real-time coaching & CRM integrations. The communications platform includes support for real-time sales coaching and call analytics, Voice Intelligence with objection handling, call sentiment analysis to drive just…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Preview Dialer
Features related to contact history and background, providing context for the call; displays sales intelligence for dialers.
- 8.4Contact preview(18) Ratings
Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.
- 8.6Dialer-CRM integration(15) Ratings
Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.
- 7.7Call notes & tags(17) Ratings
Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.
- 8.4Automatic call logging(18) Ratings
Dialer automatically logs all calls (successful/attempted).
Core Dialer
Features that support sales calls with automatic dialing.
- 8.2Outbound dialing(19) Ratings
Allows reps to quickly and automatically make outbound sales calls based on call lists.
- 8.8Inbound routing(19) Ratings
Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.
- 5.2Custom caller ID(18) Ratings
Users can customize the caller ID that will appear to recipients; often, this can automatically show a number with a local area code, or at least a non-800 number.
- 8.6Click-to-call(17) Ratings
Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.
- 8.6Recorded voicemail drop(17) Ratings
Users can pre-record voicemails and click to drop the voicemail if an answering machine, rather than a live person, picks up. Meanwhile, the dialer will move on to the next number on the list so that the salesperson does not need to wait for the message to finish playing to start talking to another contact.
- 8.3Dialer contact import(16) Ratings
Easy to import contacts, leads, etc. Contacts may be uploaded via spreadsheets, or pulled in from CRM systems or lead submission forms on a website.
- 8.3Campaign & list management(14) Ratings
Users can create and modify contact lists/calling campaigns.
Call Follow-up and Quality Assurance
Features that allow salespeople to understand call activity and respond/take future action based on call activity.
- 8.7Follow-up calls(16) Ratings
Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.
- 8.1Dialer reporting & analytics(18) Ratings
Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.
- 8.7Dialer compliance(15) Ratings
The software supports FTC regulations around time zones and dropped calls.
Product Details
- About
- Competitors
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- Downloadables
- FAQs
What is Dialpad Ai Sales Center?
Dialpad Ai Sales Center Videos
Dialpad Ai Sales Center Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Dialpad Ai Sales Center Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(37)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Dialpad is a versatile tool that has proven to be invaluable for healthcare workers. Users have praised its ability to make calls and send texts, helping them connect with medical professionals and fill positions in desired specialties and locations. This eliminates the need for time-consuming back-and-forths and streamlines the recruitment process. Another key use case of Dialpad is its effectiveness in managing and tracking data. Users have found it to be an excellent solution for reaching and connecting with people overseas in a structured and managed way. It solves the business problem of efficiently tracking, managing, and following up on data, ensuring that users can efficiently communicate with their international contacts. One of the standout features of Dialpad is its continuous updates and improvements, which ensure that users always have access to the latest features and functionalities. This commitment to innovation makes it a reliable choice for professionals who rely on chatting, calling, and sharing sensitive information. Additionally, Dialpad offers both web and app activations, providing flexibility and convenience for users. Whether they prefer using the software on their computers or mobile devices, they can easily connect with colleagues, clients, or customers without constraints. For remote leasing teams, Dialpad Sell proves to be particularly useful. It offers features like voicemail drop and improved remote working capabilities, enabling leasing agents to effectively engage with potential clients regardless of their location. Furthermore, Dialpad's expanded analytics and voice intelligence features provide valuable insights for improving team member training and making better business decisions. The software helps streamline phone systems and enables faster customer service by allowing users to provide real-time information to guests and prospects. Dialpad's real-time call transcription feature assists sales representatives in active listening and call analysis. It transcribes calls as they happen, providing sales reps with a useful tool for improving their communication skills and capturing important information during conversations. The seamless integration between Dialpad Sell and Salesforce.com is highly appreciated by users as it offers features like call logging and automatic call recording logging. This integration streamlines workflow and ensures important call data is stored for future reference, making it easier for teams to track communication efforts and metrics. Many users have found Dialpad to be an excellent solution for recruitment calls. The software's comprehensive features, including call transcription and call data storage, prove valuable for reference purposes during the hiring process. Dialpad Sell represents a significant improvement over previous telephony software, offering robust reporting features and real-time information cards. Its intuitive interface makes it easy to use, and users appreciate its ability to effectively track communication efforts and team metrics. With Dialpad Sell, users can efficiently analyze their team's performance, identify areas for improvement, and make data-driven decisions. Dialpad Sell also enables effective engagement with customers and clients. Its various communication options, including text, web meetings, and phone calls, allow users to choose the most suitable method for each interaction. This flexibility helps strengthen relationships and improve customer satisfaction. Another advantage of Dialpad Sell is its convenience on computers. Users appreciate the ability to connect with customers through calls or texts without relying on personal phones. This feature is especially useful in professional settings where keeping personal and work communication separate is important. The VOIP calling feature of Dialpad Sell enhances remote working capabilities and enables seamless texting with clients. This functionality proves valuable for text-based marketing and client communication, providing a cost-effective solution for staying connected with customers regardless of location. Users have reported highly effective AI technology for transcribing voicemails with no lag issues and good call quality. The real-time transcription feature of Dialpad has been particularly helpful in situations where the call quality is not clear. It ensures that important details are captured accurately, making it easier to refer back to conversations and follow up on critical information. Dialpad's continuous efforts to address work-from-home challenges have been well-received by users. Whether it's contacting potential clients, sending helpful videos and links, or easily tracking daily progress, Dialpad has become an indispensable tool for professionals across various industries. Overall, Dialpad offers a reliable solution for effective communication and collaboration. Its comprehensive features, continuous updates, and user-friendly interface make it a valuable asset for businesses looking to streamline their phone systems, improve customer service, and enhance team productivity.
Auto call record feature works great: Several users have praised the auto call record feature, stating that it has allowed them to easily keep track of their calls. This functionality has proven to be useful in managing and analyzing their communication activities.
Convenient auto transcript feature using VI - Voice Intelligence: Many reviewers have found the auto transcript feature using VI to be a cool addition to the platform. It provides them with a convenient way to transcribe their calls, saving them time and effort in documenting important conversations.
Built-in caller ID and previous call history: The built-in caller ID and previous call history feature has been highly appreciated by users. This functionality allows them to quickly access important information about their calls, making it easier for them to stay organized and effectively manage their communication.
Voice Transcripts: Room for Improvement Several users have mentioned that while the transcript feature of Dialpad's Voice intelligence AI works well, there is room for improvement. Some users have specifically pointed out that the transcripts do not sync well with the recording playback, suggesting that this aspect could be enhanced. Voice Delay Issues A number of users have experienced voice delays even when having a good internet connection, and they feel that this issue should be addressed by Dialpad. Outdated User Interface UI While most aspects of Dialpad seem to work fine, some users have suggested that the user interface UI could benefit from being updated periodically. They believe that refreshing the UI would improve the overall user experience.
Users of Dialpad have provided several recommendations based on their experiences with the product. The three most common recommendations are:
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Completing system updates: Several users suggest keeping Dialpad up to date by regularly completing system updates. This ensures that the software functions smoothly and is free from any bugs or performance issues.
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Utilizing chat feature and easy implementation: Many reviewers praise the chat feature of Dialpad, finding it efficient and reliable for communication purposes. Additionally, users recommend Dialpad as a quick and easy way to get on the phone without requiring extensive training or setup.
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Maintaining constant contact: Users believe that maintaining constant contact with customers, coworkers, and suppliers will become more critical in the post-pandemic world. They see Dialpad as a flexible and reliable tool for achieving this purpose, emphasizing its usefulness in managing and implementing a phone system or customer service phone system.
Overall, users highly recommend Dialpad for its ease of use, reliable communication features, and ability to streamline business processes.
Attribute Ratings
Reviews
(1-21 of 21)Dialpad Review
- The phone call and text messaging User Interfaces on the Mac App are very good.
- Incoming calls do not take over the web page I am working on (RingCentral always did this)
- The biggest thing for me is being able to link calls to specific objects in SalesForce. In the app, you can link a contact to an object, but I often call the same contact several times, so I have to create a report in Salesforce and manually link the call everytime that way.
Dialpad Is The Tool You Need!
- Recapping Calls
- Providing Helpful Insights
- Allowing for Collaboration
- Action List after Call
- I would like it to be a tad bit more customizable
- I wish action list could be automatically added to notes on desktop
- I wish you could send follow up emails automatically after call right from Dialpad
- PhoneBurner feature for autocalling
-Dialpad is great for any team or group as it does allow for not only individual feedback but great feedback and collaboration tools for a team
-This is also a great tool for training and acclimating new employees
-Overall, I believe Dialpad can be used in any industry
Dialpad Ai Sales Center Rules!!!
- Speed of the messages that are sent are excellent!
- The voicemail drop section so i dont have to resay the reason for the call to multiple clients with the same issue
- The saving of information so i dont have to retype everything over again
- The merge section, if i could mute myself or disconnect the call once ive done my part on a merged call
- being able to delete a picture once its posted
Dialpad Ai Sales Center - A Customer Service Rep's Best Friend!
- Quick and efficient connection.
- Peer-to-peer communication.
- Customization options.
- AI-integrated voicemails and call logs.
- Voicemail dropping.
- Connection issues can be improved.
- Delays and ringing out on certain lines.
- Inaccurate name displays.
- Occasional copy/paste misreads.
Great program for answering calls
- Easy to answer the call
- Easy to transfer the phone call
- When it gets busy, sometimes calls will come in and kick me off duty when I’m available to answer the call
- Dialpad freezes a lot
Dialpad Ai Sales Center Review
- Transfers calls easily
- Alerts when calls are missed
- Easy admin center
Dialpad Review
- Tracking performance.
- Tracking details of a prospect.
- Tracking the amount of work done in a day.
- Sometimes there are lags in the app
- Can improve integrating from the ATS
- When we disconnect the call, sometimes there is an issue while connecting the next call. We have to log in again into the app.
- Managing Contacts
- Tracking Calls
- Analyzing activity
- Organizing and presenting user activity
- Things are very well managed, it can be UI than can be updated once in a while
- Notification pattern can be updated
- They can add polls for new updates
My customer service team loves Dialpad Sell
- Voice to text transcription
- Easy integration with ZenDesk
- Highly supportive implementation phase
- Works like you want your phone system to work!
- Offering customization options like having transcriptions applied directly to a ticket or being able to re-arrange and add widgets to the live dashboard
- The sales process felt disjointed and I had the price change at the last moment
All in one App! Made working so much easier!
- Calling
- Sharing images
- Chatting
- Recorded calls
- None
No Hassle, Easy to Deploy, Great Customer Service!
- Provides extended analytics information that we never before had.
- Voicemail Drop is extremely helpful and allows for better time management.
- Easy to implement and set up.
- Voice Intelligence Features allow us to create a more robust training platform.
- Missing Functionality - I would like to see a text message drop option in tangent with the Voicemail Drop.
- Missing Functionality - The ability to set yourself to "Do Not Disturb" within certain departments instead of as a whole.
Dialpad making customer outreach much easier
- Hearing quality is top notch.
- Texting functionality.
- Do Not Disturb is easy to turn on and off.
- Mass texting functionality for outreach.
- DND or silenced calls auto turned on when on a phone call.
Amazing Prospect & Client Communication Tool!
- Call forwarding
- Voicemail transcripts
- Call tracking
- Phone preferences/settings
- Connection/ringing
Great service for changing business needs
- Texting capability.
- Customization of open hours and away/voice messages.
- Call routing options.
- Call routing not always accurate in ringing correct devices.
- Calls not ringing and going straight to voicemail during open hours at times.
- Adding faxing line.
Gain Productivity for your Sales Teams
- Outbound calling, click to dial.
- Salesforce integration.
- Mobile application.
- Soft phone application.
- Has bugs that sometimes delay audio, but has gotten way better.
- DTFM tones are delayed.
- Ring back sound is delayed.
The Perfect Communication Tool
- The auto call record features works great
- The Auto transcript using the VI is a cool feature
- The built in caller ID and previous call history all in a glance.
- Setting status for availability or next availability.
- A number of integration to other internet services. BTM is one of them.
- Always updating and adding new features
- The transcript of Voice intelligence AI works good but can be improved
- When a recording is being played it doesn't sync well with the transcripts. Not a big issue but can be improved
- Sometimes I encountered Voice delay even when with good internet connection
- Rest everything seems fine. Dialpad has everything we need.
I would recommend the Dialpad team to add the transcript and listen to the call recording feature in their mobile app.
Dialpad: The Complete Calling App
- Live Transcription
- Call Analytics
- Call Records and Data
- Database Management
- Better Transcription can be done
- Sometimes the VM is not recorded
- The Directory can be organized better
Dialpad saved us from Vonage Business
- Reporting
- Handles multiple call centers
- Analytics
- Blocking numbers
- Online reporting doesn't allow for resizing or reordering of columns
- Online reporting isn't extremely comprehensive (you can download a CSV with everything however).
Connecting with prospects in one click
- Transcribing
- Progress Monitoring
- Clear Calls
- Integration with CRM
- Voicemail recording system
The easiest way to stay in touch
- Record calls
- Translate calls
- Save calls
- Save all the details
- Connectivity
- Translations in other languages
- Change user
Amazing Call experience with Dialpad [Sell]
- Great calling experience
- Well managed analytics section
- Coaching groups
- Transcribing voicemails
- all good