Dialpad Ai Sales

Dialpad Ai Sales
Formerly Dialpad Sell

Score 8.7 out of 10
Dialpad Ai Sales


What is Dialpad Ai Sales?

Dialpad Ai Sales (formerly Dialpad Sell) is a phone system built for sales boasting real-time coaching & CRM integrations. The communications platform includes support for real-time sales coaching and call analytics, Voice Intelligence with objection handling, call sentiment analysis to...
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Recent Reviews

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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

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  • Outbound dialing (13)
  • Inbound routing (13)
  • Dialer reporting & analytics (13)
  • Contact preview (13)

Reviewer Pros & Cons

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Video Reviews

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View all pricing

What is Dialpad Ai Sales?

Dialpad Ai Sales (formerly Dialpad Sell) is a phone system built for sales boasting real-time coaching & CRM integrations. The communications platform includes support for real-time sales coaching and call analytics, Voice Intelligence with objection handling, call sentiment analysis to drive just…

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Preview Dialer

Features related to contact history and background, providing context for the call; displays sales intelligence for dialers.

8.3Avg 7.4

Core Dialer

Features that support sales calls with automatic dialing.

8.1Avg 7.9

Call Follow-up and Quality Assurance

Features that allow salespeople to understand call activity and respond/take future action based on call activity.

8.5Avg 7.9
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Product Details

What is Dialpad Ai Sales?

Dialpad Ai Sales (formerly Dialpad Sell) is a sales dialer designed to speed up ramp time and make reps more productive using Voice Intelligence technology and a CRM integration in a communications solution.

Dialpad Ai Sales Videos

Dialpad Sell Demo
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.

Dialpad Ai Sales Competitors

Dialpad Ai Sales Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Dialpad Ai Sales (formerly Dialpad Sell) is a phone system built for sales boasting real-time coaching & CRM integrations. The communications platform includes support for real-time sales coaching and call analytics, Voice Intelligence with objection handling, call sentiment analysis to drive just-in-time coaching, and support for a range of headsets and phones. The product was launched in 2019.

RingCentral MVP, 8x8 X Series, and Fuze are common alternatives for Dialpad Ai Sales.

Reviewers rate Dialer-CRM integration highest, with a score of 8.8.

The most common users of Dialpad Ai Sales are from Small Businesses (1-50 employees).
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Reviews and Ratings


Attribute Ratings


(1-14 of 14)
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Score 10 out of 10
Vetted Review
Verified User
I use Dialpad to furnish the staffing process needs of my organization. The business problem of tracking, managing, and following up on the data is very well solved by this software. It helps to reach and connect with people at a location overseas in a very structured and managed way. It keeps improvising and updating features regularly.
  • Managing Contacts
  • Tracking Calls
  • Analyzing activity
  • Organizing and presenting user activity
  • Things are very well managed, it can be UI than can be updated once in a while
  • Notification pattern can be updated
  • They can add polls for new updates
Will recommend it because it is easy and effective at the same time.
Score 10 out of 10
Vetted Review
Verified User
Dialpad Sell has been a huge improvement over our previous telephony software. It is easy to use and covers all of the features we were looking for when switching phone providers. The reporting features are robust and the voice intelligence transcriptions and real-time info cards are a huge stand-out for this product. The only downside was learning that there is no custom integration options when implementing the software, so if you don't like the product out of the box, it may not be the right fit for your company. But for our purposes, there were no other services that came close to offering the breadth of features that Dialpad Sell does and I vetted more than 15 similar products. Additionally, the project Manager who helped us launch was incredibly helpful, nice and was there for us every step of the way.
  • Voice to text transcription
  • Easy integration with ZenDesk
  • Highly supportive implementation phase
  • Works like you want your phone system to work!
  • Offering customization options like having transcriptions applied directly to a ticket or being able to re-arrange and add widgets to the live dashboard
  • The sales process felt disjointed and I had the price change at the last moment
Dialpad Sell is working great for my team. It does everything we hoped for. I haven't run into an issue that it could not tackle.
Score 10 out of 10
Vetted Review
Verified User
The best app to chat, call and even share pictures. It is secure and has a good privacy policy. we can share pictures and the quality of pictures is amazing as well. it has both web and app activations. Works with your Google account/ Gmail. Not social media but still best to chat on WhatsApp. I find it extremely convenient and simple to use. You can record your calls for future references as well.
  • Calling
  • Sharing images
  • Chatting
  • Recorded calls
  • None
Kailey Poore | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Dialpad Sell for our Remote Leasing Team who assists the portfolio with leasing needs. Dialpad Sell was a no brainer because of the Voicemail Drop Feature along with the expanded ability to better work in a remote setting. Being able to manually curate call mapping and hold messaging was something that we knew we needed to take our business to the next level. The expanded analytics and voice intelligence features give us new insights that we have never had before, allowing us to help improve our team member trainings and make better business decisions moving forward. We have also experienced an uptick in incoming text messages and Dialpad give us that flexibility to keep up with our customers' preferred communication methods. We were looking for a company that will help us streamline our phone systems and provide faster customer service, by giving our guests and prospects the information they need in real time. Dialpad definitely does the trick.
  • Provides extended analytics information that we never before had.
  • Voicemail Drop is extremely helpful and allows for better time management.
  • Easy to implement and set up.
  • Voice Intelligence Features allow us to create a more robust training platform.
  • Missing Functionality - I would like to see a text message drop option in tangent with the Voicemail Drop.
  • Missing Functionality - The ability to set yourself to "Do Not Disturb" within certain departments instead of as a whole.
The implementation team was extremely helpful and responsive when bringing our company online. I am excited to see the growth of Dialpad within the Multifamily Industry and I'm glad our company gets to spearhead that change.
Score 10 out of 10
Vetted Review
Verified User
I love having Dialpad Sell on my computer and being able to instantly connect with customers through calls or texts. No need to worry about charging my phone or giving out my personal phone number to customers. I am able to connect with them how they would like, usually through texts, all while at my computer. I can change my call-back number to our general support team when needed and use my direct line to reach out personally.
  • Hearing quality is top notch.
  • Texting functionality.
  • Do Not Disturb is easy to turn on and off.
  • Mass texting functionality for outreach.
  • DND or silenced calls auto turned on when on a phone call.
It's great to be able to call a client or other coworkers through my computer and not have to worry about where my phone is and if it's charged. I wish the texting functionality was more robust. I would like to see past chat or call history when searching a number before calling again, instead, it only pops up after the call has begun.
Score 9 out of 10
Vetted Review
Verified User
We use Dialpad Sell every single day for communicating with prospects in our pipelines as well as current client partners. The system is easy to use, has a great interface, and is great for tracking our communication efforts and team metrics.
  • Call forwarding
  • Voicemail transcripts
  • Call tracking
  • Phone preferences/settings
  • Connection/ringing
Reaching out to prospects and being able to refer back to our call transcripts. Any time I wrap up a call with a prospective client, I am able to rename our call & their contact information for east reference to keep things organized within my sales desk. Dialpad also integrates very well with external products such as Salesforce, Slack, and Gmail. Using Dialpad Sell with these products hasn’t not only enhanced them but has also improved by closing success rate and allows me to get deals done 20% faster. Not appropriate for personal use or non business related calls.
Score 8 out of 10
Vetted Review
Verified User
We use Dialpad Sell for VOIP calling which allows users to answer the desk phone or use a mobile phone if not present in the office. It helps to allow for remote working when needed and to have texting capability with clients. It's also helpful for text-based marketing to remind clients of events or specials coming up.
  • Texting capability.
  • Customization of open hours and away/voice messages.
  • Call routing options.
  • Call routing not always accurate in ringing correct devices.
  • Calls not ringing and going straight to voicemail during open hours at times.
  • Adding faxing line.
Dialpad Sell is great for multiple call routing options and if you need multiple lines. It is flexible to adapt as your needs as a business changes. It would be less appropriate if you only need a single line for a mobile phone as there are other options out there that are cheaper and easier to use for a single line.
Score 10 out of 10
Vetted Review
We use Dialpad Sell all day every day. It transcribes all of our calls in real-time. The real-time assist cards help both myself and our sales reps with ensuring we listen more and talk less, which is critical in sales. God gave us two ears and one mouth for a reason. Use them accordingly. We integrate with Salesfore.com to call logging, automatic call recording logging, screen pops and more. We don't need physical phones any more for anything more than paperweights. Mobile application and soft phone applications are all we need.
  • Outbound calling, click to dial.
  • Salesforce integration.
  • Mobile application.
  • Soft phone application.
  • Has bugs that sometimes delay audio, but has gotten way better.
  • DTFM tones are delayed.
  • Ring back sound is delayed.
Outbound sales operations, Contact Center, and Customer service teams.
Ganga Kumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Dialpad is one of the best Internet calling tools I have been using so far. We mostly make calls/texts using Dialpad to Healthcare workers and provide them positions in their desired specialties and locations. It has been a great experience
  • The auto call record features works great
  • The Auto transcript using the VI is a cool feature
  • The built in caller ID and previous call history all in a glance.
  • Setting status for availability or next availability.
  • A number of integration to other internet services. BTM is one of them.
  • Always updating and adding new features
  • The transcript of Voice intelligence AI works good but can be improved
  • When a recording is being played it doesn't sync well with the transcripts. Not a big issue but can be improved
  • Sometimes I encountered Voice delay even when with good internet connection
  • Rest everything seems fine. Dialpad has everything we need.
Dialpad can be very useful and can save a lot of time. I have a call-based job and have to remember a lot of things. Dialpad has completely replaced my task note as it keeps everything saved as audio as well as texts. In addition to it, we can easily get access to the analytics where it shows the summary at a glance. You can always check if your teammates are free to talk or on a call. You get unlimited server storage of your call records and transcripts.
I would recommend the Dialpad team to add the transcript and listen to the call recording feature in their mobile app.
Score 10 out of 10
Vetted Review
Verified User
I use Dial Pad for recruitment calls. It is easily one of the best calling applications as it has all the features one can use. It transcribes and keeps complete data of calls so as to access it later. It usually assists in going back to conversations or transferring calls and listening to live calls
  • Live Transcription
  • Call Analytics
  • Call Records and Data
  • Database Management
  • Better Transcription can be done
  • Sometimes the VM is not recorded
  • The Directory can be organized better
The use of Dialpad has made my job quite easier. It's convenient to make calls with the use of any device, it automatically displays my availability and status. I can transfer calls anytime at just a click while also being able to hear that. However, sometimes it has connectivity issues during calls. I also face issues while using multiple devices at once. Its integration with my email is the best feature as I can also access VM's over email. The app can be improved by making a better UI and organizing the directory well.
Score 10 out of 10
Vetted Review
Verified User
Dialpad Sell is our primary Voip system for engaging our customers and clients. We transitioned to this system from an antiquated solution. Dialpad Sell is continuing to enable us to reach all of customers in the manner they want to engage us whether it is text, web meeting, or a phone call. With the previous system we couldn't handle high-traffic, nor did we have the visibility to our metrics the way Dialpad gives us.
  • Reporting
  • Handles multiple call centers
  • Analytics
  • Blocking numbers
  • Online reporting doesn't allow for resizing or reordering of columns
  • Online reporting isn't extremely comprehensive (you can download a CSV with everything however).
Dialpad Sell is well suited for small to mid-sized businesses. We have grown from less than a dozen employees to several dozen and Dialpad has enabled it to be seamless from a telephony standpoint. We have also needed additional call centers with different features, access, and use cases and it is simply a few clicks to set up.
Score 9 out of 10
Vetted Review
Verified User
Since I'm an employee outside of the base country of my company. It has helped me reach clients from different states with no hassle. I can also keep track of my daily progress; review my calls easily; and the most helpful part is that it transcribes your call real time. This helps me a lot because sometimes the line might not be clear but with the help of the transcribing feature I can still get the information.
  • Transcribing
  • Progress Monitoring
  • Clear Calls
  • Integration with CRM
  • Voicemail recording system
I have to call clients all day so it has really helped me connect with my prospects. I have also done phone demos in the past and has helped tremendously with getting deals.
Score 8 out of 10
Vetted Review
Verified User
I have used it to contact potential clients and stay in touch with them, I really appreciate being able to send them helpful videos and links to complete their financing process.
  • Record calls
  • Translate calls
  • Save calls
  • Save all the details
  • Connectivity
  • Translations in other languages
  • Change user
[From my experience] whenever it [Dialpad Sell] is updated it begins to fail, hangs, or does not connect the calls, sometimes it does not respond when several calls come in at the same time. Also if several applications are being used at the same time it does not respond, for example being in a video call. The rest is excellent.
Score 9 out of 10
Vetted Review
Verified User
Dialpad [Sell] has been very effective with various features like calling, setting up coaching teams, and several other features it has. It has great AI technology for transcribing voicemails. I have not experienced any lag issues so far and the call quality is really good. It lets you switch calls between the system and cell phone which is a great advantage. It has an analytics section that gives you great reports for managing your call productivity. Dialpad has been a great tool and its continuous efforts to come up with various solutions to meet work-from-home challenges have been great.
  • Great calling experience
  • Well managed analytics section
  • Coaching groups
  • Transcribing voicemails
  • all good
Dialpad [Sell] is best suited for all organizations which have a calling process.
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