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Digimind Intelligence

Digimind Intelligence


What is Digimind Intelligence?

Digimind Intelligence is an enterprise competitive intelligence software that provides insights and analysis. Corporations use it to maintain a central place for all of their intelligence needs; create insightful intelligence newsletters to automatically disseminate internally; generate in-depth reports; perform product…

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Helpful Competitive Intelligence: Users have found Digimind helpful for competitive intelligence in the Commercial vehicle exhaust …
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What is Digimind Intelligence?

Digimind Intelligence is an enterprise competitive intelligence software that provides insights and analysis. Corporations use it to maintain a central place for all of their intelligence needs; create insightful intelligence newsletters to automatically disseminate internally; generate in-depth…

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What is Digimind Intelligence?

Digimind Intelligence Technical Details

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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Helpful Competitive Intelligence: Users have found Digimind helpful for competitive intelligence in the Commercial vehicle exhaust after-treatment, battery, and hydrogen technologies arena. It has provided timely insights on industry happenings, trends, and innovative ideas.

Convenient Resource Transformation: Users have praised Digimind for its transformation of SMART to INTELLIGENCE and the convenience of its resources. They appreciate the versatility of Digimind for tracking news, preparing newsletters, and conducting analytics to identify market trends.

Excellent Support Service: Users have had a positive experience with Digimind's support service, considering it one of the best they have ever dealt with. The support team not only helps fix mistakes but also provides tips to avoid wasting time in future.

Non-existent Customer Support: Several users have expressed frustration with the non-existent customer support or consultancy provided by Digimind. They have mentioned that when they needed assistance, there was no one available to help them.

Outdated and Insufficient Help/Support Articles: Many reviewers have found the help/support articles provided by Digimind to be outdated and lacking in detail. This has made it difficult for them to find the necessary guidance and solutions to their problems.

Unintuitive and Confusing User Interface: Numerous users have criticized the user interface of Digimind, describing it as unintuitive and confusing. They have mentioned that complicated terms are used throughout the platform, which adds to the difficulty of navigating and understanding its functionalities. Some users even compared it unfavorably to other platforms they have used, stating that it is one of the worst interfaces they have encountered.

Users recommend having some Excel skills to effectively use the software. It is considered critical for utilizing the tool to its maximum potential. Additionally, users suggest investing in the setup phase to ensure an effective business strategy and reap the maximum benefit from the software. Another common recommendation is to take advantage of the help desk service if any issues arise, as users find this resource valuable in resolving any challenges they encounter while using the tool.

Attribute Ratings


(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Lucas Diorio | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Digimind Intelligence is a great platform because it is allowing us to understand the main topics, mentions, and sentiment around our benchmark. Taking a close look at the share of voice and making a double click on each of them gives us perspective to work on our social strategy and also understand the conversation in the different social networks.
  • Once configurated, the platform has a lot of power to bring you different types of data.
  • You can also categorize every type of data so you can make a clean analysis of it.
  • There are many types of graphics, dashboards and ways to display the information.
  • The comparison to other brands is much deeper because it is not just about social media content or interactions, you can take a close look at any kind of sources on the network.
  • We would love to see the sentiment on the comments of our social media posts, but also on the other brands too. But at the moment we understand that is not being possible because of the separation between private and public information.
It is highly recommended to work with Digimind Social if you are looking to work on social listening. The platform is really powerful and the support team is great too, but it is a must to have some experience working with this type of tools and also a good idea of which results are you looking for and why.
  • Share of voice of the benchmark.
  • Wordcloud or barchart with the most common mentions on the industry.
  • Trends graphics explaining the most important moments of the conversation around each brand.
  • It provides us with meaningful insights about what's going on with our brand and benchmark around the network.
  • It allows us to track crisis easily because of the power of the platform and the configuration that we once established.
The intelligence module of Khoros allows you to track on every social media network the accounts that you want to take a look at. But when analyzing the benchmark, Digimind Intelligence also gives you the chance to take a bigger look at what is going on outside social media, being able to upload any kind of sources (websites, blogs, among others).
Khoros Marketing (Formerly Spredfast + Lithium)
Score 9 out of 10
Vetted Review
Verified User
Digimind saves me many hours of time, allowing me to monitor thousands of websites, news feeds and internet sources on a daily basis and all through my own customised web portal.
We also utilise its newsletter function to automatically issue several monthly and weekly newsletters to various groups within our business - a task which would be near impossible to manage if it had to be done manually.
What would have taken many hours to do before is now a simple task of reviewing our customised news feed and selecting what we wish to add to our various newsletters.
After our initial take up of Digimind over 6 years ago we now utilise Digimind across our busines globally which allows us to share our news feeds and content internally.
  • Monitoring the web - upon thousands and thousands of sources can be monitored at the same time as well as new sources discovered by utilising the tools digimind offers
  • Content management - store all of your data within the portal and access from any location with internet access or use the "push mail" feature to have a daily or weekly summary of news sent directly to your email inbox.
  • Managing the news via newsletters and extranet sites - within minutes you can automate a specific newsletter and tailor it for the relevant audience. Extranets can also be set up to view the news online as well as to store it to be viewed at a later time.
  • Source discovery - Digimind now offers ways in which to find new sources for specific topics and quickly add them to your search agents so you can continue to monitor them
  • New users may find it difficult to initially setup their Digimind platform as some of the functions appear a little complex, however with a short training session this can be easily overcome.
  • Extranets are extemely useful for displaying current news as well as searching for old articles at a later date. There is one problem with the search function however which does not allow you to show results with the latest date so you often have to either know the exact headline or end up scrolling through a few pages before you find the correct one. A "show newest first" function would be a great improvement.
If you work in strategic marketing, business intelligence or competitive intelligence then Digimind can shave hours of time off your daily monitoring routine.
You no longer have to manually trawl the web looking for news and no longer miss any important developments thanks to Digiminds ability to monitor sites up to 4 times a day.
However it is important to understand that you can only get out of Digimind what you put in, so there is some initial effort involved in order to build up sources for the tool to monitor and setup your own folder structure to save information.
We initially trialled the Digimind platform just over 6 years ago, after looking at many alternative tools and platforms.
Having used a tool called "website watcher" which had to be installed locally to alert on changes in web pages, moving to digimind could be compared to changing from a landline to using a modern smart phone.

We originally looked at a wide range of products:-
News monitors: Meltwater News, Factiva (great for sources, however lacking what a full CI platform can offer, sometimes work well in unison with Digimind itself, especially if they can offer RSS feeds which can be channelled directly in to Digimind)
Clustering engines; - Kartoo Watch, Exalead (great for finding information and sources, but not much use for managing data itself)
CI Platforms; QL2, Intelligenxia (now UReveal), Novintel (now global intelligence alliance), nStein (now a division of Open Text) and several more now defunct platforms.
The closest to Digimind in terms of features looked to be QL2 as the others had gaps in one area or another.

Digimind offered by far the most features and has the capability to allow multiple users access to a shared platform on a global basis.
Support is also very good with new features and improvements being added on a regular basis.
As the platform is "in the cloud" you can access it from anywhere with an internet connection via the website and your login.

After 6 years of use we are still extremely happy with Digimind and have adopted the platform globally with users from different countries sharing information through it internally which likely would not have happend without the platform.

Alternative products are now starting to appear but they still have a long way to go in order to offer the level of functionality and ongoing development which Digimind can offer.

After using Digimind for many years, it has become an integral part of our business intelligence process.

We have developed our platform over this time with the help of the Digimind team and are very happy with the level of support we receive.
Sales Intelligence Data Standards
Financial Research
Market Research
Users of Digimind within the business mainly cover roles related to Strategic Marketing, Business Intelligence, Competitive Intelligence and also market research positions.

Digimind support is very good, so much so to the point that we rarely need help from our own in house contact.

In fact our own contact basically acts as a bridge to the Digimind support team in order to co-ordinate any issues directly with them.

They are on hand to support us for simple questions about "how to", however any technical issues are relayed directly to the Digimind help desk and our account manager.

  • Strategic planning
  • Business Intelligence
  • Competitive advantage
  • Market research
  • Automated production and management of newsletters helps get information to the right people at the right time
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