December 23, 2015
Score 10 out of 10
- Digimind Social combines classic social listening techniques (e.g., social media platforms) and gives insights on search.
- Digimind Social provides a high level of customization/flexibility and is very responsive.
- Digimind Social is very user friendly.
Read David Dubois's full review
One important pre-requisite for any company aiming to do social listening is to have a clear understanding of the goals it would like to achieve by using Digimind Social. The tool offers great insights that then need to be integrated into strategic thinking (e.g., understanding company reputation; performing competitive or industry analyses etc.). Thinking about where Digimind social will specifically bring value in their value chain will make using the tool even more effective.