TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/XE/uJ/5KHOL776EQ0V.JPEGDigital RiverClumsy or effective?2018-05-07T15:27:45.119ZDigital River Global Commerce is used to support online sales within different departments which are responsible for both the technical and business parts of online sales. It is a convenient tool to manage catalog settings, customer orders, marketing, payments etc. I think it covers all major parts of eCommerce business which should be helpful for a company starting its own online.,Regional settings like local payment methods, ability to apply or not apply local VAT etc.
Reporting and any kind of business analysis.
Easy usage of the platform.
Marketing is definitely strong side of Digital River Global Commerce. Apart from the features it has, there is a strong team behind it who can make all your fantasies come true using all their expertise and possibility of the platform.,Enhancement of the platform is almost impossible. If you need a small task to be done, but one which should be implemented for all customers of Digital River Global Commerce, it'll take a significant amount of time to be deployed.
Platform has so many features that even Digital River employees don't know all of them.
I think Digital River Global Commerce will be too complicated for small companies. It's definitely for big market players.,9,Definitely positive impact in local markets
Positive impact in email marketing
Some positive experience with tailoring it for our business objectives,Avangate Digital Commerce and cleverbridge,Avangate Digital Commerce, cleverbridge,Not available,BothMadina MukhamedovaDigital River Global Commerce provides stable eCommerce Solutions2017-10-25T17:17:57.623ZWe use it for management of our SKUs, promotions and checkout process. We are using it for our largest business unit. It primarily helps us be PCI compliant and saves us from being the merchant of record for international customers. The system is integrated with our website and other systems.,PCI compliance, huge stress off of our shoulders
Merchant of record support
Bulk SKU manangement and Bulk Promotion Managment,Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time.
They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.,8,We have grown healthily as a company thanks to the dependability of the system.,Shopify,$10 to $50 million,BothBenjamin BellE-Commerce Digital Fullfillment2014-03-19T21:49:28.101ZWe used Digital River for digital software delivery services for our organization. It was a great solution that allowed us to serve our customers seamlessly with current infrastructure with minimal effort or resources required by stakeholders within our organization.,Great customer service and support.
Easy to use tools.
Very flexible/customizable,Easier import methods for product enrollment.,10,Increased employee productivity and performance.
Reduced overall cost of support.,,9Christopher CorbetteCommerce Platform2014-03-21T18:02:35.198Zecommerce platform for a new division.,Multiple currencies
Easy integration
Powerful ecommerce platform,Enhanced reporting,10,Enabled affiliate program efficiently,,10Rob DzobaDigital River is a solid end to end ecommerce platform2014-03-28T23:30:24.310ZDigital River is used by several units within our organization to handle email marketing, online sales, process payments and fulfillment of physical product. It alleviates the need for us to manage all the complex systems internally with additional personnel and IT resources,Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention.
The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world.
Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform.,Digital River has been working hard to pivot away from it's focus on traditional software sales (a declining market) which has often left clients wondering what's coming next, what will change and where things are headed. The atmosphere of uncertainty and changing internal staff can be difficult at times.
The Global Commerce platform development seems to be managed by programmers rather than a manager with end user experience. Changes are rolled out that often make no sense to the end user. A user forum for their clients has been painfully absent for years.
There should be classes or training to teach clients best practices on how to use and manage the Global Commerce platform. Alternatively, account managers should be proactive product experts who can suggest effective changes and solutions to their clients.,8,Digital River has allowed our company to remain effective in a shrinking software market with a small team.
The ROI is good considering the cost of maintaining other platforms which require significant personnel resources
Apparently Digital River has outsourced a portion of their development overseas. This seems to have reduced the ability to get projects done quickly. Lead times on simple tasks seem excessive. Larger projects get pushed back and drawn out.,ATG,Cleverbridge,8,8Verified User
Unspecified
Digital River Global Commerce
19 Ratings
