TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/XE/uJ/5KHOL776EQ0V.JPEGClumsy or effective?Digital River Global Commerce is used to support online sales within different departments which are responsible for both the technical and business parts of online sales. It is a convenient tool to manage catalog settings, customer orders, marketing, payments etc. I think it covers all major parts of eCommerce business which should be helpful for a company starting its own online.,Regional settings like local payment methods, ability to apply or not apply local VAT etc. Reporting and any kind of business analysis. Easy usage of the platform. Marketing is definitely strong side of Digital River Global Commerce. Apart from the features it has, there is a strong team behind it who can make all your fantasies come true using all their expertise and possibility of the platform.,Enhancement of the platform is almost impossible. If you need a small task to be done, but one which should be implemented for all customers of Digital River Global Commerce, it'll take a significant amount of time to be deployed. Platform has so many features that even Digital River employees don't know all of them. I think Digital River Global Commerce will be too complicated for small companies. It's definitely for big market players.,9,Definitely positive impact in local markets Positive impact in email marketing Some positive experience with tailoring it for our business objectives,Avangate Digital Commerce and cleverbridge,Avangate Digital Commerce, cleverbridge,Not available,BothDigital River Global Commerce provides stable eCommerce SolutionsWe use it for management of our SKUs, promotions and checkout process. We are using it for our largest business unit. It primarily helps us be PCI compliant and saves us from being the merchant of record for international customers. The system is integrated with our website and other systems.,PCI compliance, huge stress off of our shoulders Merchant of record support Bulk SKU manangement and Bulk Promotion Managment,Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time. They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.,8,We have grown healthily as a company thanks to the dependability of the system.,Shopify,$10 to $50 million,BothE-Commerce Digital FullfillmentWe used Digital River for digital software delivery services for our organization. It was a great solution that allowed us to serve our customers seamlessly with current infrastructure with minimal effort or resources required by stakeholders within our organization.,Great customer service and support. Easy to use tools. Very flexible/customizable,Easier import methods for product enrollment.,10,Increased employee productivity and performance. Reduced overall cost of support.,,9eCommerce Platformecommerce platform for a new division.,Multiple currencies Easy integration Powerful ecommerce platform,Enhanced reporting,10,Enabled affiliate program efficiently,,10Digital River is a solid end to end ecommerce platformDigital River is used by several units within our organization to handle email marketing, online sales, process payments and fulfillment of physical product. It alleviates the need for us to manage all the complex systems internally with additional personnel and IT resources,Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention. The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world. Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform.,Digital River has been working hard to pivot away from it's focus on traditional software sales (a declining market) which has often left clients wondering what's coming next, what will change and where things are headed. The atmosphere of uncertainty and changing internal staff can be difficult at times. The Global Commerce platform development seems to be managed by programmers rather than a manager with end user experience. Changes are rolled out that often make no sense to the end user. A user forum for their clients has been painfully absent for years. There should be classes or training to teach clients best practices on how to use and manage the Global Commerce platform. Alternatively, account managers should be proactive product experts who can suggest effective changes and solutions to their clients.,8,Digital River has allowed our company to remain effective in a shrinking software market with a small team. The ROI is good considering the cost of maintaining other platforms which require significant personnel resources Apparently Digital River has outsourced a portion of their development overseas. This seems to have reduced the ability to get projects done quickly. Lead times on simple tasks seem excessive. Larger projects get pushed back and drawn out.,ATG,Cleverbridge,8,8
Unspecified
Digital River Global Commerce
19 Ratings
Score 8.4 out of 101
TRScore

Digital River Global Commerce Reviews

Digital River Global Commerce
19 Ratings
Score 8.4 out of 101
Show Filters 
Hide Filters 
Filter 19 vetted Digital River Global Commerce reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-7 of 7)
  Vendors can't alter or remove reviews. Here's why.
Madina Mukhamedova profile photo
May 07, 2018

Digital River Global Commerce Review: "Clumsy or effective?"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Digital River Global Commerce is used to support online sales within different departments which are responsible for both the technical and business parts of online sales. It is a convenient tool to manage catalog settings, customer orders, marketing, payments etc. I think it covers all major parts of eCommerce business which should be helpful for a company starting its own online.
  • Regional settings like local payment methods, ability to apply or not apply local VAT etc.
  • Reporting and any kind of business analysis.
  • Easy usage of the platform.
  • Marketing is definitely strong side of Digital River Global Commerce. Apart from the features it has, there is a strong team behind it who can make all your fantasies come true using all their expertise and possibility of the platform.
  • Enhancement of the platform is almost impossible. If you need a small task to be done, but one which should be implemented for all customers of Digital River Global Commerce, it'll take a significant amount of time to be deployed.
  • Platform has so many features that even Digital River employees don't know all of them.
  • I think Digital River Global Commerce will be too complicated for small companies. It's definitely for big market players.
Digital River Global Commerce is a strong tool for managing eCommerce in your company because it delivers almost everything you can think of. Even if it doesn't have particular feature, I'm sure Digital River has a plan to implement it. However it could be too complicated for those small companies who want to start their eCommerce business. It is well suited for everything from catalog management to reporting. Marketing is a special part, which is managed perfectly by Digital River Global Commerce. There are so many options to arrange promo campaigns, emails and so on. Also, it is good for starting a local online business because it has the needed features.
Read Madina Mukhamedova's full review
Benjamin Bell profile photo
October 25, 2017

Review: "Digital River Global Commerce provides stable eCommerce Solutions"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use it for management of our SKUs, promotions and checkout process. We are using it for our largest business unit. It primarily helps us be PCI compliant and saves us from being the merchant of record for international customers. The system is integrated with our website and other systems.
  • PCI compliance, huge stress off of our shoulders
  • Merchant of record support
  • Bulk SKU manangement and Bulk Promotion Managment
  • Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time.
  • They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.
It is well suited for large organizations with many SKUs, promotions, and large teams, where flexibility and speed to market are not necessarily as important as repeatability and stability. It is also well suited for digital products, especially if they sell internationally. They have the ability to integrate with an existing system for user management and website in a rather straightforward way as well.
Read Benjamin Bell's full review
Christopher Corbett profile photo
March 19, 2014

Digital River Global Commerce Review: "E-Commerce Digital Fullfillment"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We used Digital River for digital software delivery services for our organization. It was a great solution that allowed us to serve our customers seamlessly with current infrastructure with minimal effort or resources required by stakeholders within our organization.
  • Great customer service and support.
  • Easy to use tools.
  • Very flexible/customizable
  • Easier import methods for product enrollment.
Well suited if you are wanting to implement a solution with minimal staff or resources to support a large project such as E-Commerce software delivery.
Read Christopher Corbett's full review
Rob Dzoba profile photo
March 21, 2014

Digital River Global Commerce Review: "eCommerce Platform"

Score 10 out of 10
Vetted Review
Verified User
Review Source
ecommerce platform for a new division.
  • Multiple currencies
  • Easy integration
  • Powerful ecommerce platform
  • Enhanced reporting
A good project manager and a development resource for integration is essential
Read Rob Dzoba's full review
No photo available
April 08, 2015

Digital River Global Commerce Review: "Digital River is a solid end to end ecommerce platform"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Digital River is used by several units within our organization to handle email marketing, online sales, process payments and fulfillment of physical product. It alleviates the need for us to manage all the complex systems internally with additional personnel and IT resources
  • Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention.
  • The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world.
  • Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform.
  • Digital River has been working hard to pivot away from it's focus on traditional software sales (a declining market) which has often left clients wondering what's coming next, what will change and where things are headed. The atmosphere of uncertainty and changing internal staff can be difficult at times.
  • The Global Commerce platform development seems to be managed by programmers rather than a manager with end user experience. Changes are rolled out that often make no sense to the end user. A user forum for their clients has been painfully absent for years.
  • There should be classes or training to teach clients best practices on how to use and manage the Global Commerce platform. Alternatively, account managers should be proactive product experts who can suggest effective changes and solutions to their clients.
Digital River is a great end to end solution for larger companies who want to outsource their ecommerce/payments/fulfillment. I would say they are more well suited for medium to large companies rather than startups or small businesses. Key questions to ask:
1) Does our company require an end to end platform versus one or two components?
2) What is cost differential between building/maintaining in house platform vs. outsourcing to DR?
3) What is the benefit of having a cloud based platform?
Read this authenticated review
No photo available
March 22, 2014

Digital River Global Commerce Review: "Go International With Digital River"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We used Digital River to expand our e-commerce platform internationally.
  • Outsourcing of e-commerce
  • International presence, tax management, etc.
  • Software distribution/Product fulfillment
  • Integrating with any 3rd party is challenging. The more you can do to clearly define your requirements, the easier it will be to integrate.
  • It can be difficult to differentiate and customize your product with an outsourced solution.
  • Your internal timeline might not match with their timeline and delivery schedule.
We leveraged Digital River to expand our presence internationally, which was a nice supplement to our e-commerce platform that we developed internally. This allowed us to get our product to market in a very short window. The integration was easy and working with the vendor was pleasant.

If your competitive advantage is your ability to quickly customize your e-commerce platform and react to customer demand, then a hosted e-commerce solution might not be the best approach. Collect and measure web statistics like shopping cart abandonment and react accordingly.
Read this authenticated review
No photo available
March 19, 2014

Digital River Global Commerce Review: "Good eCommerce Option"

Score 7 out of 10
Vetted Review
Verified User
Review Source
I currently do not use Digital River. With my previous employer, Korn/Ferry, Digital River was utilized to help with the eCommerce of commercial products. Digital River helped to change a process which was once a manual system to an automated one. Previously, Customer Service Representative would have to enter each order (i.e. Data Entry). Digital River helped to enable the consumer to make the purchases on their own. This then helped to change the role of Customer Service to a more systems support role. It also allowed for the Customer Service to demo more products that were online offerings (i.e. eBooks, Performance Management Systems, Online Development plans, etc.)
  • Creating a more efficient and up-to-date market practice via eCommerce.
  • Providing technical support for both front-end and back-end users of their system.
  • Timeliness of the support provided--at times the staff of Digital River wasn't as efficient as we needed them to be to support our customers.
  • Often frequent changes of Project Managers. At the time I was the lead contact person for communication on support for the back-end of the eCommerce site. From the time of implementation to the time I changed positions within the company (total of two years), there were four different project managers I worked with. This was at times difficulty having to deal with while trying to help customers.
Korn/Ferry had a very specific brand of product and how it was controlled. Typically an eCommerce site wouldn't have restricted products in which a person would have to call to purchase certain items, while others are available. I believe this was a big difference and slightly difficult for Digital River to help support in the beginning stages. At the time of my 2nd position with Korn/Ferry, I do believe they became much better at the support for the eCommerce site.
Read this authenticated review

Feature Scorecard Summary

Product catalog & listings (2)
10.0
Product management (2)
10.0
Bulk product upload (2)
10.0
Branding (2)
7.5
Mobile storefront (2)
8.6
Product variations (2)
9.1
Website integration (2)
8.5
Visual customization (2)
4.6
CMS (2)
7.7
Abandoned cart recovery (2)
9.1
Checkout user experience (2)
9.5
eCommerce security (2)
10.0
Promotions & discounts (2)
9.1
Personalized recommendations (2)
6.0
SEO (1)
5
Multi-site management (1)
2
Order processing (2)
9.1
Inventory management (1)
10
Shipping (1)
10
Custom functionality (2)
6.7

About Digital River Global Commerce

Digital River Global Commerce offers cloud commerce tools and services for selling digital and physical products across global online markets, handling taxes, regulations, payments, e-marketing and more. It is designed to provide end-to-end support, no matter the size and reach of the business.

It features multi-channel delivery. Any number of stores can be set up in multiple geographies. A/B testing, SEO, and other tools support revenue growth. Subscription billing is supported, tax and legal compliance is present for all jurisdictions. Stores are localized for a coherent experience for diverse customers. Digital River offers 99.997%+ uptime, delivering an always-on shopping experience. As with many enterprise level solutions, Digital River's cost to implement and use will vary with user parameters.


Categories:  Ecommerce

Digital River Global Commerce Features

Online Storefront Features
Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS
Has featureCustomer service tools
Online Shopping Cart Features
Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Has featureIntegration with Amazon
Has featureIntegration with eBay
Has featureCheckout user experience
Online Payment System Features
Has featurePayPal integration
Has featureReturns & refunds
Has featureSingle-click checkout
Has featureeCommerce security
Has featureCredit card transaction fee
Has featureB2B features
eCommerce Marketing Features
Has featurePromotions & discounts
Has featurePersonalized recommendations
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration
eCommerce Business Management Features
Has featureMulti-site management
Has featureOrder processing
Has featureInventory management
Has featureAccounting
Has featureShipping
Has featureCustom functionality

Digital River Global Commerce Competitors

Digital River Global Commerce Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Digital River Global Commerce Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No