TrustRadius
Digital River Global Commerce offers cloud commerce tools and services for selling digital and physical products across global online markets, handling taxes, regulations, payments, e-marketing and more.https://media.trustradius.com/product-logos/XE/uJ/5KHOL776EQ0V.JPEGDigital RiverClumsy or effective?2018-05-07T15:27:45.119ZDigital River Global Commerce is used to support online sales within different departments which are responsible for both the technical and business parts of online sales. It is a convenient tool to manage catalog settings, customer orders, marketing, payments etc. I think it covers all major parts of eCommerce business which should be helpful for a company starting its own online.,Regional settings like local payment methods, ability to apply or not apply local VAT etc.
Reporting and any kind of business analysis.
Easy usage of the platform.
Marketing is definitely strong side of Digital River Global Commerce. Apart from the features it has, there is a strong team behind it who can make all your fantasies come true using all their expertise and possibility of the platform.,Enhancement of the platform is almost impossible. If you need a small task to be done, but one which should be implemented for all customers of Digital River Global Commerce, it'll take a significant amount of time to be deployed.
Platform has so many features that even Digital River employees don't know all of them.
I think Digital River Global Commerce will be too complicated for small companies. It's definitely for big market players.,9,Definitely positive impact in local markets
Positive impact in email marketing
Some positive experience with tailoring it for our business objectives,Avangate Digital Commerce and cleverbridge,Avangate Digital Commerce, cleverbridge,Not available,BothMadina MukhamedovaDigital River Global Commerce provides stable eCommerce Solutions2017-10-25T17:17:57.623ZWe use it for management of our SKUs, promotions and checkout process. We are using it for our largest business unit. It primarily helps us be PCI compliant and saves us from being the merchant of record for international customers. The system is integrated with our website and other systems.,PCI compliance, huge stress off of our shoulders
Merchant of record support
Bulk SKU manangement and Bulk Promotion Managment,Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time.
They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.,8,We have grown healthily as a company thanks to the dependability of the system.,Shopify,$10 to $50 million,BothBenjamin BellE-Commerce Digital Fullfillment2014-03-19T21:49:28.101ZWe used Digital River for digital software delivery services for our organization. It was a great solution that allowed us to serve our customers seamlessly with current infrastructure with minimal effort or resources required by stakeholders within our organization.,Great customer service and support.
Easy to use tools.
Very flexible/customizable,Easier import methods for product enrollment.,10,Increased employee productivity and performance.
Reduced overall cost of support.,,9Christopher CorbetteCommerce Platform2014-03-21T18:02:35.198Zecommerce platform for a new division.,Multiple currencies
Easy integration
Powerful ecommerce platform,Enhanced reporting,10,Enabled affiliate program efficiently,,10Rob DzobaDigital River is a solid end to end ecommerce platform2014-03-28T23:30:24.310ZDigital River is used by several units within our organization to handle email marketing, online sales, process payments and fulfillment of physical product. It alleviates the need for us to manage all the complex systems internally with additional personnel and IT resources,Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention.
The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world.
Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform.,Digital River has been working hard to pivot away from it's focus on traditional software sales (a declining market) which has often left clients wondering what's coming next, what will change and where things are headed. The atmosphere of uncertainty and changing internal staff can be difficult at times.
The Global Commerce platform development seems to be managed by programmers rather than a manager with end user experience. Changes are rolled out that often make no sense to the end user. A user forum for their clients has been painfully absent for years.
There should be classes or training to teach clients best practices on how to use and manage the Global Commerce platform. Alternatively, account managers should be proactive product experts who can suggest effective changes and solutions to their clients.,8,Digital River has allowed our company to remain effective in a shrinking software market with a small team.
The ROI is good considering the cost of maintaining other platforms which require significant personnel resources
Apparently Digital River has outsourced a portion of their development overseas. This seems to have reduced the ability to get projects done quickly. Lead times on simple tasks seem excessive. Larger projects get pushed back and drawn out.,ATG,Cleverbridge,8,8Verified UserGo International With Digital River2014-03-22T21:53:18.478ZWe used Digital River to expand our e-commerce platform internationally.,Outsourcing of e-commerce
International presence, tax management, etc.
Software distribution/Product fulfillment,Integrating with any 3rd party is challenging. The more you can do to clearly define your requirements, the easier it will be to integrate.
It can be difficult to differentiate and customize your product with an outsourced solution.
Your internal timeline might not match with their timeline and delivery schedule.,9,Faster time to market,,9Verified UserGood eCommerce Option2014-03-19T21:20:22.294ZI currently do not use Digital River. With my previous employer, Korn/Ferry, Digital River was utilized to help with the eCommerce of commercial products. Digital River helped to change a process which was once a manual system to an automated one. Previously, Customer Service Representative would have to enter each order (i.e. Data Entry). Digital River helped to enable the consumer to make the purchases on their own. This then helped to change the role of Customer Service to a more systems support role. It also allowed for the Customer Service to demo more products that were online offerings (i.e. eBooks, Performance Management Systems, Online Development plans, etc.),Creating a more efficient and up-to-date market practice via eCommerce.
Providing technical support for both front-end and back-end users of their system.,Timeliness of the support provided--at times the staff of Digital River wasn't as efficient as we needed them to be to support our customers.
Often frequent changes of Project Managers. At the time I was the lead contact person for communication on support for the back-end of the eCommerce site. From the time of implementation to the time I changed positions within the company (total of two years), there were four different project managers I worked with. This was at times difficulty having to deal with while trying to help customers.,7,More sales and broader reach to consumers. With the web presence of the eCommerce site, Korn/Ferry products were accessible 24 hours/ 7 days a week. Prior to that change, consumers had to call to order products and had to wait on office hours of when a Customer Service Rep was available.
Access to data and analytical information for sales. This also allowed for making a more efficient inventory process.
Transformed the Customer Service role to Commercial Operations which was a major plus. The position became more a support position (which is what was needed) than what was previously a Data Entry position. This also allowed opportunities for marketing a lot of the eProducts to consumers that the organization had.,,7Verified User
Unspecified
Digital River Global Commerce
19 Ratings
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