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Digital River

Digital River

Overview

What is Digital River?

Digital River Global Commerce offers cloud commerce tools and services for selling digital and physical products across global online markets, handling taxes, regulations, payments, e-marketing and more.

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Recent Reviews

TrustRadius Insights

Digital River has been highly valued by users as a powerful tool for digital software delivery services. Its seamless and effortless …
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Good eCommerce Option

7 out of 10
March 19, 2014
I currently do not use Digital River. With my previous employer, Korn/Ferry, Digital River was utilized to help with the eCommerce of …
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Pricing

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What is Digital River?

Digital River Global Commerce offers cloud commerce tools and services for selling digital and physical products across global online markets, handling taxes, regulations, payments, e-marketing and more.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

What is Wix?

Wix is a free, hosted website builder, designed to be user-friendly and customizable without requiring coding from the user. It is well-known for its eCommerce solution, which allows users to build an online store.

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Product Details

What is Digital River?

Digital River is used to simplify the complexities of international ecommerce sales. For brands, the software eliminates the risk and complexity of cross-border selling, enabling users to reach new customers around the world. For online shoppers, Digital River makes it easier to purchase directly from brands by delivering localized shopping experiences with the currency, language, and payment options they expect.

Digital River supports both B2C and B2B sales, whether it’s digital goods, subscription services, and/or physical goods. The software also enables shipping and returns through the platform's global logistics networks.

As merchant of record, Digital River is the legal entity responsible for handling online payments and all associated liabilities on behalf of brands. These responsibilities include processing payments, collecting taxes, mitigating fraud, complying with international rules and regulations, and honoring refunds and chargebacks.

Shoppers with queries about an online order should contact the brand’s customer service team.

Digital River Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Digital River Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Digital River Global Commerce offers cloud commerce tools and services for selling digital and physical products across global online markets, handling taxes, regulations, payments, e-marketing and more.

2Checkout from Verifone, Salesforce Commerce Cloud, and Cleverbridge are common alternatives for Digital River.

Reviewers rate Product variations highest, with a score of 7.

The most common users of Digital River are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(19)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Digital River has been highly valued by users as a powerful tool for digital software delivery services. Its seamless and effortless integration allows organizations to serve their customers effectively and efficiently. By utilizing Digital River, users have found managing SKUs, promotions, and the checkout process to be a breeze. This comprehensive system not only handles catalog settings, customer orders, marketing, and payments in the eCommerce business but also helps organizations maintain PCI compliance and eliminates the need to act as the merchant of record for international customers.

Moreover, Digital River plays an integral role in expanding e-commerce platforms internationally for various organizations. With its ability to integrate with websites and other systems, this software provides a one-stop solution for all online sales needs. The automation capabilities of Digital River have transformed manual processes like data entry for order processing, enabling customers to make purchases independently. Consequently, customer service representatives can now focus more on system support and demonstrating online offerings rather than being solely responsible for order processing. Its versatility has made Digital River an essential asset used by multiple units within organizations to manage email marketing, online sales, payment processing, and fulfillment of physical products. Overall, Digital River has proven to be a convenient and reliable tool for businesses looking to optimize their digital software delivery services.

Users of Digital River have made several recommendations based on their experiences with the platform. The three most common recommendations are to explore the platform further, communicate project needs directly to the project manager, and consider how Digital River's business model complements ecommerce strategy.

Many users recommend exploring Digital River further as they believe it is a good platform for e-commerce. They appreciate its features and capabilities and encourage others to give it a try.

Some users suggest bypassing the platform and directly communicating project needs to the project manager instead. They feel that this direct communication can lead to better understanding and implementation of requirements.

Users advise considering how Digital River's business model and service offering will complement or play a main part in the overall ecommerce business and strategy. They emphasize the importance of aligning goals and capitalizing on Digital River's various teams for optimal results.

It is important to note that while these recommendations highlight positive aspects of Digital River, users also acknowledge that no technology platform is a silver bullet and its effectiveness depends on the overall strategy and team. Additionally, some users have tried out competitors at Dreamforce conferences but were not satisfied with their experience, leading them to believe that Digital River is the best e-commerce tool available on a SaaS platform. Overall, users appreciate Digital River's commitment to meeting business needs, finding or developing solutions if necessary, and maintaining great uptime.

Attribute Ratings

Reviews

(1-7 of 7)
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James Lawton | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Digital River may be a good option if you are simply buying software you are familiar with. In my opinion, if you are buying something you are not very familiar with, be very careful to get a written guarantee that it can be returned within 30 days if you aren't happy with it. Even though they have a 30 refund policy, this is essentially fraudulent as I've recently discovered. In many cases, you will have to go through the software developer for a refund. Digital River only wants to sell, not service (in any way) what it sells from what I've seen.
Madina Mukhamedova | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Digital River Global Commerce is a strong tool for managing eCommerce in your company because it delivers almost everything you can think of. Even if it doesn't have particular feature, I'm sure Digital River has a plan to implement it. However it could be too complicated for those small companies who want to start their eCommerce business. It is well suited for everything from catalog management to reporting. Marketing is a special part, which is managed perfectly by Digital River Global Commerce. There are so many options to arrange promo campaigns, emails and so on. Also, it is good for starting a local online business because it has the needed features.
Benjamin Bell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is well suited for large organizations with many SKUs, promotions, and large teams, where flexibility and speed to market are not necessarily as important as repeatability and stability. It is also well suited for digital products, especially if they sell internationally. They have the ability to integrate with an existing system for user management and website in a rather straightforward way as well.
Score 8 out of 10
Vetted Review
Verified User
Digital River is a great end to end solution for larger companies who want to outsource their ecommerce/payments/fulfillment. I would say they are more well suited for medium to large companies rather than startups or small businesses. Key questions to ask:
1) Does our company require an end to end platform versus one or two components?
2) What is cost differential between building/maintaining in house platform vs. outsourcing to DR?
3) What is the benefit of having a cloud based platform?
Score 9 out of 10
Vetted Review
Verified User
We leveraged Digital River to expand our presence internationally, which was a nice supplement to our e-commerce platform that we developed internally. This allowed us to get our product to market in a very short window. The integration was easy and working with the vendor was pleasant. If your competitive advantage is your ability to quickly customize your e-commerce platform and react to customer demand, then a hosted e-commerce solution might not be the best approach. Collect and measure web statistics like shopping cart abandonment and react accordingly.
March 19, 2014

Good eCommerce Option

Score 7 out of 10
Vetted Review
Verified User
Korn/Ferry had a very specific brand of product and how it was controlled. Typically an eCommerce site wouldn't have restricted products in which a person would have to call to purchase certain items, while others are available. I believe this was a big difference and slightly difficult for Digital River to help support in the beginning stages. At the time of my 2nd position with Korn/Ferry, I do believe they became much better at the support for the eCommerce site.
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