Name: Digital Shadows
Rating: 8.7 (5 reviews)
Author: Digital Shadows

June 03, 2022

Digital Shadows is a big help in Cyber Security Exposure and in its demostartion

Verified User

Advisor in Professional Services

Information Technology & Services Company, 11-50 employees

Score 10 out of 10

Vetted Review

Reseller Incentivized

Use Cases and Deployment Scope

We used Digital Shadows with some of our customers in these three last years to find every kind of Company data in the web and outside the Company borders.

Pros and Cons

We found company emails used for personal uses.
We found internal documents in deep web.
We found news and information about the company managers on social media not delivered by the company.

I'd like to have still more features for searching on social media.
I'd like to have a better interface for configuration.
It's expensive for middle and small companies, I'd like to have a reduced-features version for them.

Likelihood to Recommend

DS is fantastic for big and large-medium companies, it has many very featured functions and works very well. It's a little bit expensive for small and little-medium companies.

Most Important Features

Full text search of documents, words, names, emails, etc...
Possibility to execute search on in deep web and social media.
Easy execution of searches.

Return on Investment

DS gave more visibility on the company cyber exposure.
Results of DS searches helped to solve security holes in people's behaviour.
Company management reached more awareness about company cyber exposure.

Alternatives Considered

The other product didn't have searches on Social Media.

Other Software Used

Splunk Enterprise, Splunk Enterprise Security (ES), MobileIron Acquired by Ivanti, Tenable.sc

Business Processes Supported

Identify company cyber exposure.
Identify internal documents on the web and social media.
Demonstrate to management the cyber security exposure.

Innovative Uses

Exposure in social media.
Lost documents.
Information about company managers in web not delivered by company.

Future Planned Uses

To avoid cyber security exposure.
Improve a continuous use of DS.
Use it also for supplier analysis.

Likelihood to Renew

Solved the problems of my customers and permitted to clearly demonstrate these problems to management.

Key Differentiators

Product Features
Product Usability

It permits to easily search in deep web and social media for documents, words, names, emails, etc...

Implementation Details / Implementation Partner

Third-party professional services

We are a third pary implentation partner and we helped some customers in implementation.

Implementation Phases

Yes

Initial configuration
First results analysis
Tuning
Daily/Weekly analysis

Change Management Lessons

Change management was minimal

In my experience there wasn't any direct Change Management: results of DS analyses brought some change in management and employees' awareness and behaviour.

Implementation Issues

Customers weren't used to using a solution like DS.
Most people did not believe most of the results obtained were possible.

Implementation Rating

As I said: ease of use, scanningg of deep web and social media, results easy to understand and use.

Support Rating

They are very available and competent, in addition, they used people with a good knowledge of the Italian language that helped very much, especially with the first customer.

Premium Support

We used it in the first phase, then we gave it to our customers by ourselves.

Exceptional Examples of Digital Shadows Support

The first time we used DS we encountered a customer interface with no knowledge of English, and with some doubt about the necessity of implementing a solution like DS. Speaking with me and the people of DS changed the mind of the customer and it was the main internal sponsor of the solution.

Usability

It's very easy to use, also non-technical users can understand the information to use for search and results, initial configuration is less easy to configure but just a little.

Operating Systems	Unspecified
Mobile Application	No

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