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Overview

What is Directly?

Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love.The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting…

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Recent Reviews
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Pricing

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What is Directly?

Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Directly?

Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love.

The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year.

Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.

Directly Features

  • Supported: Crowd & AI-powered customer support solutions.
  • Supported: Our platform combines artificial intelligence with networks of thousands of independent experts to provide game-changing customer service outcomes.

Directly Competitors

Directly Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
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Comparisons

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Reviews and Ratings

(4)

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Abhay Ranjan | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Directly has helped me to manage my customer experiences. Its AI-based automation in IVR and messaging are user-friendly and helped my organization to maintain customer satisfaction. It has helped us a lot in improving branding, gaining customer loyalty & made hassle-free customer interaction. I strongly recommend Directly for overall customer experience management.
  • customer messaging management
  • IVR
  • Branding
  • support
  • moderation
  • termination process
It is well suited for customer experience service management but, it should focus more on a support system.
  • AI Automation workspace
  • easy interface
  • up to date management tool
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive.
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