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Dispatch

Dispatch

Overview

What is Dispatch?

Dispatch is a software solution designed to help enterprises manage couriers and messengers for their business. This platform streamlines order management, dispatching, and billing processes to ensure smooth cash flow management. Its primary aim is to centralize all service interactions onto one easy-...

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Pricing

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What is Dispatch?

Dispatch is a field service management platform for brands that use 3rd party contractors to install, repair, support or maintain products for customers. It allows brands to find and hire contractors, and allows contractors to communicate about service details with customers from their mobile…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is ServiceTitan?

ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job booking, drag and…

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Product Details

What is Dispatch?

Dispatch is a software solution designed to help enterprises manage couriers and messengers for their business. This platform streamlines order management, dispatching, and billing processes to ensure smooth cash flow management. Its primary aim is to centralize all service interactions onto one easy-to-use platform to provide real-time visibility across all field operations.

One of the key features of Dispatch is its location tracking capability that enables companies to track every field worker's real-time locations on one view. This function helps companies save time managing scheduling, job lifecycles, and measuring service provider compliance. It provides essential data such as on-time arrivals, customer satisfaction ratings, and more vital metrics crucial in maintaining top-quality services.

Dispatch also includes invoicing capabilities with branded invoicing options accessible via email with technicians able to accept payments using mobile devices once completed. Customers can rate the experience after each job completion giving an aggregated feedback report which will help further improve enterprise performance over time making Dispatch an excellent tool for Home Service Enterprises looking for reliable courier dispatch solutions.

Dispatch Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

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Reviews

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Score 7 out of 10
Vetted Review
Verified User
Incentivized
We were using a very archaic methodology for tracking and shipping our orders. When switching to Dispatch, we wanted to move our shipping department into a more streamlined program, with a focus on ensuring that the delivery teams are completing the deliveries on time and notifying customers of estimated times of arrival and any shipment delays they might expect.
  • Easy to set up
  • Good integration with customer notification
  • Streamlined set up process and support
  • Buggy desktop app interface
  • Mobile app needs a lot of improvement
  • Login for vehicles can be a bit tricky
Dispatch is well suited for teams looking to improve their delivery notification process. The ability to notify customers via automated phone call or text is invaluable and takes the burden away from the drivers and delivery team on the ground, who can be unreliable and inefficient at times depending on the situation.
  • Dispatch gives us the ability to track orders that have shipped locally
  • Digital footprint
  • Reduction of carbon emissions using paper products
We used Route4Me but surprisingly there are very few alternatives and companies on the market that are well suited for performing this kind of tracking. I am somewhat disappointed that Dispatch is the only option, only because the desktop and mobile applications can be so buggy and, at times, unreliable. But, the other existing options on the market are much worse.
Dispatch has timely customer service and set up support. Unfortunately, they are only able to assist via phone and do not have a chat option. Chatting would be much easier for being able to answer simple questions or software issues instead of having to wait on hold over the phone.
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