We were using a very archaic methodology for tracking and shipping our orders. When switching to Dispatch, we wanted to move our shipping …
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Dispatch is a field service management platform for brands that use 3rd party contractors to install, repair, support or maintain products for customers. It allows brands to find and hire contractors, and allows contractors to communicate about service details with customers from their mobile phones.
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We were using a very archaic methodology for tracking and shipping our orders. When switching to Dispatch, we wanted to move our shipping department into a more streamlined program, with a focus on ensuring that the delivery teams are completing the deliveries on time and notifying customers of estimated times of arrival and any shipment delays they might expect.
- Easy to set up
- Good integration with customer notification
- Streamlined set up process and support
- Buggy desktop app interface
- Mobile app needs a lot of improvement
- Login for vehicles can be a bit tricky
Dispatch is well suited for teams looking to improve their delivery notification process. The ability to notify customers via automated phone call or text is invaluable and takes the burden away from the drivers and delivery team on the ground, who can be unreliable and inefficient at times depending on the situation.
Dispatch has timely customer service and set up support. Unfortunately, they are only able to assist via phone and do not have a chat option. Chatting would be much easier for being able to answer simple questions or software issues instead of having to wait on hold over the phone.