Name: Dispatch
Rating: 5 (3 reviews)
Author: Dispatch, Inc.

Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Continuous Integration

Development

Business Intelligence (BI)

Collaboration

Environmental, Social, and Governance (ESG)

Payment Facilitation

VoIP

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Access Gateways

Cloud Storage

Disaster Recovery as a Service (DRaaS)

Fraud Detection

Graph Database

High Availability Cluster

Infrastructure-as-Code (IaC)

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Network Behavior Analysis

Network Performance Monitoring

SOA Application Gateways

SaaS Management

Secure Email Gateway

System Monitoring

Traffic Switching

Value-Added Resellers (VARs)

Virtualization Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Content Marketing

Customer Reference Management

Data Management

Email Marketing

Gamification

Marketing Automation

Mobile Marketing

SMS Marketing

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Social Commerce

Sales

Architecture

Commercial Drone

Equation Editors

Home Health Care

Insurance Agency Management

Membership Management

OSS/BSS (Operations Support/Business Support)

Online Voting

Practice Management

Revenue Cycle Management (RCM)

Simulation

Text Analysis

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### User Experience
Users generally find Dispatch's user-friendly tracking and scheduling capabilities to be a strong point. However, some users have expressed concerns about the software's limitations in catering to specific industries, such as the HVAC sector, where additional features like maintenance agreement sales are desired. While the platform is praised for its ease of use and efficient job scheduling, there are recurring issues highlighted, such as difficulties in uploading images and the risk of accidentally deleting invoices. Despite these drawbacks, Dispatch appears to offer a generally positive user experience, with features like technician tracking, job history access, and client notification functionalities being well-received by users.

### Warranty Handling
Some users appreciate Dispatch's warranty handling functionality, especially when it comes to fulfilling requirements set by home warranty companies. However, there are mixed opinions among users regarding the overall effectiveness and efficiency of Dispatch's warranty handling capabilities. While some find it to be a convenient and fast method for communicating with affiliated home warranty companies, others may not view it as a standout feature of the software.

### Customer Management
While some users appreciate the quick and easy communication with customers and the ability to track technicians efficiently, others find limitations in the platform's customer service responsiveness and the process of managing profiles. The feature allowing customers to track technicians and receive notifications about their arrival seems to be a standout for many, enhancing the overall customer experience. However, the desire for more streamlined review processes and the ability to share reviews on external platforms is a common request among users. Despite mixed opinions, Dispatch's customer management capabilities play a significant role in improving operational efficiency and customer satisfaction for many businesses.

### Communication Tools
Users generally appreciate Dispatch's communication tools for enhancing customer and team management capabilities. While some users find the platform quick and easy to use, allowing for efficient communication with clients and teams, others have experienced frustrations with delayed notifications to customers about technician arrivals. Despite some minor quirks and challenges, such as the inability to reschedule paused calls or integrate Quickbooks credit card processing smoothly, Dispatch's communication tools are seen as a valuable asset in streamlining job scheduling and enhancing overall organizational efficiency.

Dispatch is a software solution designed to help enterprises manage couriers and messengers for their business. This platform streamlines order management, dispatching, and billing processes to ensure smooth cash flow management. Its primary aim is to centralize all service interactions onto one easy-to-use platform to provide real-time visibility across all field operations.

One of the key features of Dispatch is its location tracking capability that enables companies to track every field worker's real-time locations on one view. This function helps companies save time managing scheduling, job lifecycles, and measuring service provider compliance. It provides essential data such as on-time arrivals, customer satisfaction ratings, and more vital metrics crucial in maintaining top-quality services.

Dispatch also includes invoicing capabilities with branded invoicing options accessible via email with technicians able to accept payments using mobile devices once completed. Customers can rate the experience after each job completion giving an aggregated feedback report which will help further improve enterprise performance over time making Dispatch an excellent tool for Home Service Enterprises looking for reliable courier dispatch solutions.


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Contractor

Contractor Plus

Dispatcher

Technician

Field Service Plus

Verizon offers a fleet management platform in Verizon Connect, emphasizing asset tracking and GPS, clear maps and route optimization, and fleet KPI tracking.

Verizon Connect

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Applications that support field technicians and other staff in the field. Typically include scheduling and dispatching capabilities.

Field Service Management

Likelihood to Recommend

Support Rating

Dispatch, Inc. provides a field service management platform geared towards enterprise brands who use 3rd party contractors for installation, repair, support or maintenance services. The company was founded in 2013 and is based in Boston, Massachusetts. 

Dispatch, Inc.

Listrak

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Dispatch 2020-03-20 11:38:30

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

App interface

Mobile app

App needs

Mobile app needs

Needs a lot

Bit tricky

Desktop app

Set up

Good integration

Set up process

Home

Field Service Management Software

We were using a very archaic methodology for tracking and shipping our orders. When switching to Dispatch, we wanted to move our shipping department into a more streamlined program, with a focus on ensuring that the delivery teams are completing the deliveries on time and notifying customers of estimated times of arrival and any shipment delays they might expect.

Easy to set up
Good integration with customer notification
Streamlined set up process and support

Buggy desktop app interface
Mobile app needs a lot of improvement
Login for vehicles can be a bit tricky

Dispatch gives us the ability to track orders that have shipped locally
Digital footprint
Reduction of carbon emissions using paper products

Dispatch

Overview

What is Dispatch?