Dixa Omnichannel Contact Center CRM software easy to implement and improves customer experience
Dixa is our omnichannel contact center software and CRM system. We use it to support our channel partners and consumers. We use telephony, …
Dixa
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Kevin Tucker
Director Of Customer Service Operations
Thule Group (Consumer Goods, 1001-5000 employees)Pricing
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What is Dixa?
Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is Dixa?
Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses.
Dixa Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Frequently Asked Questions
What is Dixa?
Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses.
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Who uses Dixa?
The most common users of Dixa are from Enterprises and the Consumer Goods industry.
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July 14, 2021
Dixa Omnichannel Contact Center CRM software easy to implement and improves customer experience
Dixa is our omnichannel contact center software and CRM system. We use it to support our channel partners and consumers. We use telephony, chat, and email channels. We utilize Elivio knowledge base to enable consumers to self serve 24/7. Our consumer and channel partner experience has improved due to Dixa abilities. The inside sales team gets the channel partners they support 85% of the time due to the way we can identify and route the inquiries to the ISR who primarily supports that channel partner. The consumer experience improved by implementing callback that has reduced the abandonment rate by 10%. Routing of email by keyword search and queue and agent priority gets the inquiry to the best resource. First reply time has improved 25%.
- Programming the system is like doing a visio flow chart
- Everything we want to implement is supported by the system
- Only 2 short outages in the last year.
- Analytics leaves a bit to be desired but you can export metrics and manipulate in [Microsoft] Excel
- Everything else is working great