Dixa

Overview

Reviews

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing
N/A
Unavailable

What is Dixa?

Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

What is 3CX?

Cyprus based company 3CX offers an IP PBX phone system.

What is Kixie?

Kixie is a telephony and VoIP software solution from Kixie.

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Dixa?

Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses.

Dixa Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

View all alternatives

Compare with

Frequently Asked Questions

What is Dixa?

Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses.

Who uses Dixa?

The most common users of Dixa are from Enterprises and the Consumer Goods industry.

Reviews and Ratings

(1)

Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Kevin Tucker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Dixa is our omnichannel contact center software and CRM system. We use it to support our channel partners and consumers. We use telephony, chat, and email channels. We utilize Elivio knowledge base to enable consumers to self serve 24/7. Our consumer and channel partner experience has improved due to Dixa abilities. The inside sales team gets the channel partners they support 85% of the time due to the way we can identify and route the inquiries to the ISR who primarily supports that channel partner. The consumer experience improved by implementing callback that has reduced the abandonment rate by 10%. Routing of email by keyword search and queue and agent priority gets the inquiry to the best resource. First reply time has improved 25%.
  • Programming the system is like doing a visio flow chart
  • Everything we want to implement is supported by the system
  • Only 2 short outages in the last year.
  • Analytics leaves a bit to be desired but you can export metrics and manipulate in [Microsoft] Excel
  • Everything else is working great
Any contact center. When you do not want to invest in a CRM system Dixa will allow you to capture contacts and the history bar gives you a view of all interactions with that contact. When you want to enable your website to help customers 24/7. When you want to support all channels your customers want to use.