Name: DocBee Ticket-System
Price: 49 USD
Author: DocBee GmbH

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Version Control

Development

Business Intelligence (BI)

Collaboration

Facility Management

PDF Editors

Transportation & Logistics

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

Anti-Money Laundering (AML)

Budgeting and Forecasting

Crypto Accounting

Financial Research

Spend Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Change Management

Cloud Storage

Complex Event Processing

Converged Network Adapters (CNAs)

Data Quality

Fraud Detection

IT Alert Management

IT Professional Services

Identity Verification

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Metadata Management

Network Performance Monitoring

OpenStack Cloud

Product Implementation Services

Relational Database Management Systems

Robotic Process Automation (RPA)

Virtual Private Network (VPN)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Employee Advocacy

Location Intelligence

Marketing Automation

Mobile Analytics

Presentation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Transcription

Waste Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Sales Forecasting

Sales Pipeline

Sales

Security Information and Event Management (SIEM)

User and Entity Behavior Analytics (UEBA)

Security

Camp Management

Estate Planning

Loan Servicing

Multiple Listing Service (MLS)

Retail Execution

Vertical-Specific

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DocBee Ticket-System

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

DocBee GmbH

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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IT Service Management (ITSM) Tools

DocBee Ticket-System

Overview

What is DocBee Ticket-System?