Skip to main content
TrustRadius
DocuSign CLM

DocuSign CLM
Formerly SpringCM

Overview

What is DocuSign CLM?

DocuSign CLM, formerly SpringCM, is a cloud-based platform that can be used to manage documents, contracts and related collateral. The solution includes workflows that can be tailored to an organization's business processes. It is also designed to accelerate…

Read more
Recent Reviews

TrustRadius Insights

Users have found DocuSign to be a convenient and efficient solution for various document-related needs. One of its key use cases is …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing

Personal

$15

Cloud
per month

Real Estate Starter

$15

Cloud
per month

DocuSign for Realtors

$35

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Demos

DocuSign CLM Implementation Consultant Capstone Project - Jean Titus T

YouTube

Oficina Agil DEMO DOCUSIGN CLM

YouTube

DocuSign February Meetup - Federated Search for CLM

YouTube

DocuSign Capstone Project Demo

YouTube

DocuSign CLM Demo

YouTube

Demo: DocuSign CLM for Salesforce

YouTube
Return to navigation

Product Details

What is DocuSign CLM?

DocuSign CLM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(65)
Loading...

Attribute Ratings

Reviews

(1-25 of 35)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My company uses DocuSign CLM for the review and signature of controlled documents, specifically those part of the Design History File for Medical Devices, used for submission to Notified Bodies. In a remote world, DocuSign CLM makes it really easy to send out documents for review and signature to various team members. The platform makes it very easy to view who has signed and who to remind about the document, and present deadlines to the signees.
  • Assigning signatories.
  • Reminding users to sign.
  • Placing specific action items within a document (ie. name, date, location).
  • It is not completely clear how to remind just those who have not signed off on the document, not the whole party.
DocuSign CLM is a great tool for working in a remote team. When a document has been reviewed and needs a signature, DocuSign CLM automatically integrates with you contacts in Microsoft, making it simple to add members of your team. Placing signatures in certain locations, throughout the document, is very easy. When dealing with a lot of different team members, DocuSign CLM makes it easy to keep track of due to the color-coding of attributes specific to each reviewer.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use DocuSign CLM, formerly SpringCM for our multilevel CAPEX approval process. It had helped us on eliminating the need of paper copy, faster approval process and modification on the CAPEX documentation. Also, we didn't need to run behind the approvers anymore!
  • Paperless
  • Fast Tracking and Processing
  • Easy modification
  • Quick notification
  • Easy Sign box placement
  • OCR recognition of Names to help on Sign Box assignments
  • More flexibility on reminder settings
It is a perfect solution for following the right DOA process while approving the CAPEX, PO etc... forms. Besides this, I couldn't see any other usage of benefit.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Manual processing is old school and more time-consuming, we were looking for a system that was going to allow us to accelerate our business to another level. Docusign CLM has allowed us to create and execute contracts and agreements to our clients and helped us manage our business as per normal after everything has transitioned to remote work, we are now able to keep track of whom of our clients have opened and signed documents and vice versa.
  • Contract creation.
  • Reminders
  • Easy integration.
  • Swift process approval.
  • Can improve the integration process to reduce bugs especially when using Salesforce.
If you are looking for the best document management system that is easy to use, try Docusign CLM. It has become a very safe place for our organization to store documents permanently and if you are also looking into going paperless and not having to worry about misplaced contracts then you are at the right place.
March 11, 2022

Not My Choice

Dayna Guadagno | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Whenever there are documents that need to be signed, and the people who need to sign them are not physically present in the same place, we use it to get those signature(s) needed. It addresses the issue of needing everyone to be in one place and working with different people/companies in different places, as well as minimalizing the need to print papers.
  • promoting themselves and being the first app to pop up
  • integrating with google
  • making online signatures available
  • layout
  • the need for an account
  • making it look less spam like
It is well suited when you need documents signed. It is well suited when you have parties in multiple places that need to view and sign the same document. It is well suited when you need someone to sign a document online. It is well suited when you want to keep all signed documents online.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I personally used DocuSign to confirm and sign an update to my contract.
  • Holds secure information
  • Easy to use
  • Great communication with notifying users
  • Not necessarily clear what happens when you have completed your part
DocuSign is very easy to use and is very straight forwards with knowing what to do. It is particularly good that it holds all information securely. I am very happy to continue to keep using this software when any further secure documents need to be sent to me for signing.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
For onboarding and pre-onboarding, I utilized it Since I was applying for a job in a different state and couldn't hand over paperwork in person, the procedure went well. For both parties, DocuSign made it easier to move forward. DocuSign's privacy and efficiency may be required by other parts of our company that deal with customers. Given that we deal with private and confidential information on a daily basis
  • Hundreds of agreement kinds can be pre-programmed into drop-down menus, and optional clause wording can be added
  • Contracts were thoroughly examined as part of the workflow process
  • A basic understanding of computer science is required
  • Conversion of currencies
In many sectors and industries it is necessary to maintain a program like this, DocuSign is a good fit, I'm not sure whether it's completely utilized in these sectors, but the financial and healthcare sectors are trailing behind in terms of technology and business procedures, respectively. In many industries, outdated practices are holding them back or creating inefficiencies.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it for the signing of documents. Since COVID, electronic signatures have been more and more the norm for signing of documents. Clients welcome the convenience and we appreciate getting signed documents back quickly. This makes transactions go faster and we have an electonic 'scanned' copy of the document right away for our files.
  • Documents signing
  • Following up on having documents signed
  • monitoring status
  • maybe it can request IDs in the future as well
best for remote doc signing; less if client needs to submit wet-ink signatures. DocuSign is easy to you and can be learned by our assistants without needing any lengthly training or testing. It is visually easy on the eyes and the directions/steps are easy to follow as well. It is user -friendly.
Kyle Cocomise | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
DocuSign CLM is a great way that is both safe and secure in signing important documents. Customers utilize DocuSign frequently to send over contracts. It's easy to use and can be done on virtually any device even while on the go.
  • Quick & Easy to Use.
  • Safe & Secure.
  • Fast & Efficient Way to Send and Sign Documents to Customers.
  • Eliminates the hassle of sifting through long contracts.
  • Can be difficult to edit documents.
  • Easy to miss where to initial or sign on certain documents and contracts.
  • Could be more user-friendly design wise.
Recently I had a customer that was out of the office but needed to sign a document while out-and-about. She pulled up the mobile version and signed the electronic contract and got it over to me within minutes. It provides a fast and effective way to sign important documents without any hassle.
Mallory Fuller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our Onboarding team uses DocuSign to send offer letters, letters of intent, and employee agreements for new hires. We also use it to send Form I-9s, W4s, and other paperwork that they are struggling with signing in our onboarding system. Since we are all remote workers and we onboard field employees that are located across the country, DocuSign provides us a nearly foolproof way for workers to sign important documents that would otherwise be very difficult without in-person orientations.
  • No account required for signees
  • Flexible placement of text boxes and signatures
  • Templates for DocuSign emails
  • Wish there was a schedule send option
  • Seems to be a limit on how many templates you can save, templates are randomly deleted
  • "Voided" documents disappear, can't look back and see Voided documents for reference
DocuSign is useful for collecting electronic signatures on isolated documents and packets that are administered separately or integrated into another system. DocuSign is integrated into our onboarding system, Paylocity, which is where the employee completes all onboarding tasks required for employment. Integrating DocuSign with Paylocity allows us to send documents that require more than one signature along with other onboarding tasks, which makes for a less confusing onboarding experience for the worker. DocuSign also allows us to automatically run E-Verify from the integrated Form I-9 Document, which saves us lots of time onboarding each employee.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Due to the pandemic situation, we needed to adapt to the new reality and ways of work. That's why we implemented Docusign in the organization in order to be able to move on with our internal requirements that in the past need a signature and the new reality. We use it mainly to sign internal documents.
  • To sign internal documents.
  • To sign external documents if allowed.
  • At the moment I'm pleased about all functionalities.
As mentioned in the initial question, we're being using it during the pandemic situation when all the employees were working from their homes. We needed to adapt and continue with the business and procedures so we found it very useful to sign internal documents to keep the evidence for internal audit for example. Also can be used for external documents as well (contracts with customers for example).
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use DocuSign in the workplace to sign partnership agreements with third-party agents, such as recruiters and service agencies. It is a convenient way to sign documents without having to print, manually sign, and scan.
  • Easy to use.
  • Quick setup.
  • Convenient alternative to signing and scanning.
  • Everything works great, no improvements needed.
DocuSign is well suited for finishing up agreements quickly, without needing a printer or scanner. I can even sign documents on my phone, which makes it easy and quick for the other party to start working on my behalf.
Seth Lennon Weiner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We regularly need to have contracts signed with consultants and partners. Our work is primarily making grants to nonprofit organizations and signatures are required in each transaction. Especially in the age of covid and remote work being able to complete these agreements and obtain signatures remotely and quickly is very useful.
  • It is intuitive and user friendly
  • It is easy to obtain and download
  • It is efficient and can be near instantaneous
  • It is possible that this platform makes signing documents so easy that signers may not be taking the full time to read contracts before signing. Regardless, the onus is on the user to do their due diligence in each instance.
This product is useful in countless scenarios. In my experience, particularly in B-to-B transactions. We use this service with consultants of many different types as well as with clients in our primary service- grant making. There are indeed some limitations with users/clients/partners who are very limited in their comfort with digital tools. However, we have been able to successfully complete each transaction we have undertaken so far.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use DocuSign CLM when I need to sign official documents - for example, offer letters, contracts, and NDA documents from an employer. DocuSign CLM makes it very easy to digitally sign PDF documents, as opposed to scanning a physical copy or finding a third-party service to sign the document and then upload it back to my employer.
  • Efficient digital signing
  • Easy to use
  • Ability to view past signed documents
- Signing an offer letter for a new job - Signing a NDA agreement - Reviewing any form or contract
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have a lot of hard copy documents flying around, it takes a lot of time to file the documents. It created a lot of issues with missing documents or miss-filing. Since we have DocuSign CLM now, we are digital and paperless. Every document can be saved in its own folder. Document flow is fluent.
  • Payless
  • Quick and easy
  • Automatic flow
  • Page cannot be displayed
  • Document upload error
It is generally a very user-friendly program. It is quite easy to learn but the training document could be improved. It takes some time to go through all of the steps. A quick guide would be very helpful especially for people who are very busy.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
DocuSign CLM makes it easy to track contracts throughout that process. It's definitely an excellent solution for contract organization.
  • Contract organization
  • Helpful customer service
  • Contract tracking
  • A few user experience issues can be frustrating
  • Dates don't always appear correctly
  • Rollout seems to be challenging across teams
I think DocuSign CLM is well-suited in any situation where there is a complicated contract process that needs to be managed by more than one team.
March 04, 2022

DocuSign in Education

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I have used DocuSign CLM within my organization in a multitude of differing ways and functions. The way that my organization has used docu sign throughout the past weeks, months, and years is by creating documents for employees and students to sign via docu sign. It has served our purposes well.
  • Signing documents
  • Mobile
During my time working for my current organization, we have used Docu Sign for allowing students or employees and easy and quick method to sign important documents. It is well suited for this task, because the students and employees can simply sign a pdf file or document in order to add their signatures.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use DocuSign as a legal binding on an employee to agreements, on customers to get approval using any device. It helps to
- Setup processes fast.
- Is always available.
- Allows flexible workflows to automate any agreement and approval process.
- Instant visibility into document status.
- Full digital audit trail for easy compliance and legal enforceability.
  • Employee agreement e-signing.
  • Policy enforcement acceptance.
  • Esops/shares grants terms and conditions acceptance.
  • Can't save signature set -you have to insert each text or signature in each document.
  • Font based signature don't seem legit.
  • You cannot download all documents but one by one.
Best use :
- Employee agreements/offer letters, especially during the pandemic.
- Policy amendments and legal obligations.
- New joiners training completion.

Less appropriate :
- Either adapt fully or disregard.
-Dont use for partial agreements.
- Avoid using where government authorities are involved as they don't consider it as legal.
- Email aliases do not work with DocuSign.
Hanson Grant | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use DocuSign CLM to automate different workflows with our direct sales to schools. Based on different contracts, agreements, purchase orders, and other workflows, we have everything automated and syncing with Salesforce
  • Easy to learn software
  • User interface
  • Third party integrations
  • Mobile website
  • Mobile application
DocuSign CLM is well suited for larger B2B orders within our organization. I feel like it it really doesn’t make sense for the e-commerce side of our business. And so for smaller e-commerce companies with less B2B contracts, it probably doesn’t make sense
Heather MacLean | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We have a ton of documents that need to be signed daily. DocuSign CLM is great when the project managers or execs are on the move and we need approvals pretty quickly.
  • Easily signed through a mobile device
  • Designation of names and placement for easy finding
  • Signed and returned quickly
  • It is not really for large busineses- $25 a user per month seems a bit steep
This will work well for small businesses. Adobe sign have similar functions for a cheaper price.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We actually needed it when Covid happened and forced everyone to work from home - not that I'm complaining by any means, I love working from home. But ... our finance department and our contractors needed a legit form of signature to be able to process invoices and make payments. There are actually a lot of things that require legit signatures when dealing with our organization. This fit our need.
  • It's user friendly.
  • I've honestly never had an issue with the software.
  • We got a rep available if we ever had any issues which was nice.
  • I mean, it's a pretty easy and straightforward software. Use it when I need to sign a document for a vendor or invoice.
I only use it if a secure form of signature is required. Otherwise I just use Adobe Sign in the PDF. One has like a date/time stamp that cannot be edited, the other is like here you go it's my signature but not as formal.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I used DocuSign during my onboarding process. I didn't have to sign a physical document, scan it and send it over as everything could be done easily in DocuSign. So, it definitely saved a lot of time while giving a seamless experience.
  • Easy navigation.
  • Friendly Interface.
  • Upload feature is plus.
  • Took long time to respond when I used it last time. Might be internet issue but not sure.
  • Service and support can be improved.
Any organization that has a lot of contracts to manage can be benefitted from DocuSign. It was very easy to track my contracts when I used them. Also, it can save a lot of time during the contract lifecycle as many things are automated by it and it eliminates the need for human interference.
March 04, 2022

DocuSign review

Saurav Khawas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I used it while I was being onboarded virtually last year. It asked me to upload all my certificates and documents and the process was so hassle-free and paperless. Just a few clicks and it was done.
  • Upload document.
  • Review documents.
  • Provide details to the HR.
  • Background documents verification.
  • Document submission.
I used it while I was joining my company during the pandemic. All the HR policies were online and documents were paperless and just a few clicks away. It made the entire process very seamless and quick. All paperless was the best part during the hr process. Plus everything was on my drive so it was so easy to upload all the required documents in a few clicks. It also helped HR to get the documents and process them for background verification to the next team.
March 04, 2022

DocuSign

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it to send/receive documents that we need either signed or if we need to sign/fill out something. We also can create forms to fill out/sign and tell the end user exactly how we want the form filled out. It makes it easier for everyone involved.
  • Ease of use.
  • User friendly.
  • Quickly sign documents.
  • Be able to edit forms without being logged in.
  • Being able to easily ask a question on documents.
  • Incorporate it into other applications.
When you need a document signed you can easily send it via email and have them fill it out. We use it to have NDA's signed quickly and easily. Also, having it on Adobe makes it easy to create a document that they can fill out or sign. Highly recommend.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We were challenged with finding a solution for sending a high volume of documents for signatures in order to stay compliant with recently updated regulations. Many of the solutions we reviewed either couldn't handle the volume we required or were extremely expensive. DocuSign was able to tailor a solution for our needs while keeping the price within our budget.
  • DocuSign can handle high volume document needs.
  • Had the ability to tailor a program specific to our needs.
  • Ability to store and organize documents within a secure portal for easy access.
  • Deeper discounts for volume would have made DocuSign even more exceptional.
DocuSign CLM is a fantastic solution for small and large organizations. They were able to tailor a solution for our high volume needs that none of the other products we reviewed could provide. This was a game-changer for our document signing needs.
Return to navigation