I love DonorDock.
Use Cases and Deployment Scope
Eugene Science Center uses Donor Dock to manage donors, members, grants, and special events. We also use it for sending out monthly eNewsletters and marketing emails. The project boards are very helpful, and the ability to put our brand on communications is important to us.
Pros
- Track donations.
- Send personalized, automated receipts and emails.
- Branded eNewsletters with photos, graphics, or videos.
- The customer service and ongoing training is amazing!
Cons
- I wish events could have a more complex ticketing system, like allowing purchases of more than one at a time or adding a donation. An inventory of how many spots are left would be great, too.
- The payment processor, Stripe, doesn't produce as helpful reports as we would like. We often have to go back to Donor Dock to see what something was.
- Zapier is not a great partner with them.
Return on Investment
- Increased engagement.
- Ease of communication.
Usability
Alternatives Considered
DonorPerfect
