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DonorDock

Score9 out of 10

7 Reviews and Ratings

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What is DonorDock?

DonorDock in Fargo offers their eponymous CRM, a solution designed to help Nonprofits save time and raise more funds with a centralized system of record and fundraising toolset.

Categories & Use Cases

Media

DonorDock's built-in email and text message marketing suite, used to send emails, texts, and track opens and clicks. To keep an existing solution, DonorDock integrates with popular tools, so data stays synced and up to date.
DonorDock's contact, gift, and activities tracking. Information can be shared out to a team.
reports that can be run in seconds, and customized to give exactly the desired information.

1 / 7

Key Features

Learn about the best (and worst!) features DonorDock has to offer, as determined by TrustRadius' reviewers.
Based on 7 ratings of DonorDock's features
View all features

Top Performing Features

  • Constituent engagement and marketing

    Email, text, phone, print mailings, digital ads, and/or social media communications capabilities are available for constituent engagement and marketing.

    Category average: 6.2

  • Wealth screening

    The software can access publicly available wealth screening data to provide information on donors’ charitable giving histories.

    Category average: 6.1

  • Online donation options

    Online avenues for donation are available, including landing pages, forms, donation buttons, etc.

    Category average: 6.9

Areas for Improvement

  • Integrations

    The software includes or integrates with nonprofit marketing, fundraising, donor prospect, accounting, payment, event management, and/or grant management solutions.

    Category average: 6.5

  • Mobile access

    Users can access the CRM via an app from a mobile phone or tablet.

    Category average: 7

  • Reporting and data visualization

    Track donor retention and acquisition, campaign success, and incoming donations recommendations for ask amounts, donors at risk of lapsing.

    Category average: 6.3

Reviews

What users are saying about DonorDock.
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Couldn't be happier

Incentivized
Chao LeeView profile
Development Manager in Marketing at SAVE (11-50 employees employees)

Use Cases and Deployment Scope

We use DonorDock to communicate with donors via email and text, to run reports, and to record donation data. We were searching for a CRM with an automated email feature to streamline our workflow for the team. When we found out that DonorDock has this feature, we were thrilled to make the switch.

Pros

  • Fast customer service response
  • Easy to use platform
  • Track the email open rate and link click number

Cons

  • I can't think of any.

Return on Investment

  • I haven't been using DonorDock long enough to provide feedback on this.

Usability

Alternatives Considered

Bonterra Guided Fundraising

Other Software Used

Canva, Bitly

Intuitive and Powerful Donor CRM Tool

Kyle Gilbert
Senior Vice President for Communication at MEDIA Alliance International (1-10 employees employees)

Use Cases and Deployment Scope

At MEDIA Alliance, we've been using DonorDock for donor and ministry communication, donor and ministry CRM, and to collect online gifts. Over the months that we've used DonorDock, it's become the key tool for our organization.

Pros

  • Ease of Use
  • Donor Profiles
  • Email to Lists
  • Integrated Communication System

Cons

  • Customized Reporting
  • Dynamic Tagging

Return on Investment

  • Greater engagement across the organization with our CRM
  • Greater engagement with donors.

Alternatives Considered

Bloomerang, Givebutter and DonorSnap

Great features, great price. DonorDock is a Gem!

Verified User
Board Member (1-10 employees employees)

Pros

  • Easy to use, simple, fast
  • Built in recommendations and notifications
  • Easy reporting
  • Online giving
  • Affordable
  • Simple to get started
  • Scalable as we grow

Cons

  • Does not include e-commerce functionality
  • Does not include built in auction tools, but they can be integrated

Most Important Features

  • Easy to use donor profiles
  • Convenient lists and reports
  • Automatic or manual receipts and thank you’d that are fully customizable
  • Built in email marketing
  • Unlimited contacts at every price level
  • Easy contact merging and data cleaning
  • Simple onboarding

Return on Investment

  • Better donor retention
  • More new donors through better donor tracking
  • Increase in our monthly donors
  • Increase in gift amounts through better donor relationships

Alternatives Considered

Little Green Light, Bloomerang, Neon CRM, Salsa CRM and EveryAction

Other Software Used

Trello, eTapestry, Google Forms

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