Name: Dovetail Employee Engagement Suite
Rating: 10 (1 reviews)
Author: Dovetail Software, Inc.

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Interactive Application Security Testing (IAST)

Service Mesh

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Contract Management

Streaming Analytics

Supply Chain Management

Enterprise

Accounting

Cash Flow Management

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Cloud Storage

Data Integration

Data Lakehouse

Data Mapping

Database Load Balancing

Database Performance Monitoring

Debugging

Edge Computing

Ethernet Switches

Event Monitoring

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

Internet Security

Managed Detection and Response (MDR)

Managed Hosting

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Packet Analyzer

SQL Server Performance Monitoring

Storage Management

Tape Storage

Threat Intelligence

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Rewards

Email Marketing

Marketing Analytics

Marketing Automation

Predictive Analytics

Social Media Management

Survey & Forms Building

Video

Video Collaboration

Web Analytics

Marketing

Interactive Whiteboard

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Application Security

Microsegmentation

Security

3D Modeling

Animation

Computer-Aided Design (CAD)

Municipal

Vertical-Specific

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### Case Management
Users consistently highlight Dovetail Employee Engagement Suite's case management system as a valuable tool for streamlining processes and enhancing communication among stakeholders. The platform's ability to centralize inquiries, track cases efficiently, and provide a structured approach to managing tasks has garnered positive feedback from users. While some users find building reports and managing email notifications challenging, overall, Dovetail's case management functionality is praised for its effectiveness in improving workflow and enhancing user experience.

### Query and Issue Resolution
Users consistently highlight Dovetail Employee Engagement Suite's query and issue resolution capabilities as a key strength of the platform. The system's ability to efficiently manage and resolve employee queries has been commended for streamlining processes and enhancing overall productivity. Additionally, the user-friendly interface and organized approach to handling inquiries have contributed to a positive user experience. The software's effectiveness in tracking and resolving various types of questions has been particularly beneficial in improving communication and ensuring timely responses to employee needs.

### HR Information Systems
Users generally praise Dovetail Employee Engagement Suite's hr systems and self-service capabilities based on the positive feedback provided. The system's ability to centralize HR information and provide a one-stop-shop for employees is highly valued. Additionally, the customization options and user-friendly interface contribute to streamlining business processes and enhancing overall efficiency. Despite some minor concerns about email notifications and dashboard functionality, the consensus remains largely positive regarding the hr information systems offered by Dovetail Employee Engagement Suite.

### Self-Service Portal
Users consistently praise the self-service portal functionality of Dovetail Employee Engagement Suite, highlighting its ease of use, efficient navigation, and robust search capabilities. The portal's ability to empower employees to find information independently and submit cases when needed has significantly improved HR service delivery and employee satisfaction. Additionally, users appreciate the platform's customization options and the responsive nature of the Dovetail team in addressing feedback and enhancing the user experience.

### Reporting and Analytics
While some users appreciate the data gathering capabilities and the insights provided by Dovetail Employee Engagement Suite's reporting and analytics features, others find the reporting tool to be challenging to navigate and not as intuitive as they would prefer. The pre-built reports are seen as helpful, but there are concerns about the level of customization and the difficulty in generating specific reports. Users acknowledge the potential of the reporting functionality but express a desire for more user-friendly interfaces and additional training resources to maximize its effectiveness.

### Performance Management
Users generally appreciate Dovetail Employee Engagement Suite's performance management capabilities, noting its positive impact on work efficiency and productivity. While some users have encountered limitations in customization and challenges with reporting, overall, the platform has enabled organizations to streamline processes, measure performance effectively, and enhance business outcomes. The ability to track HR work, improve service delivery, and facilitate employee self-service has contributed to a more structured workflow and better management of tasks.

Based on user reviews, the most common recommendations for the app are as follows: 

1. It is important to ask questions to understand the customizable layers of the system.
2. Users advise organizing case types before adding them to Dovetail.
3. The system is easy to use with uncomplicated case management.

Users have found it beneficial to ask questions in order to gain a better understanding of the customizable layers of the system. Reviewers recommend organizing case types prior to adding them to Dovetail for improved efficiency. Additionally, users have mentioned that the app's case management functionality is straightforward and easy to use.

Dovetail Employee Engagement Suite is a cloud-based HR service delivery platform from Austin-based Dovetail Software.

NeoCase, headquartered in France, offers HR case management, employee self-service system, and employee knowledgebase to enterprises.

Neocase

Onboarding

WorkBright

Dovetail Employee Engagement Suite

HR Service Delivery software provides a centralized, secure environment where employees, managers and HR professionals can access information regarding on-boarding, compensation, and corporate information and policies.

HR Service Delivery

Likelihood to Recommend

Dovetail Software, Inc.

NetSuite ERP

UKG Pro

QuickBooks Desktop Premier

JazzHR

Infor Global Human Resources (Infor GHR)

Microsoft 365

Microsoft Office 2016 (discontinued)

Dovetail Dental Practice Management Software, now part of Denticon

HR Generalist

Dovetail Employee Engagement Suite 2017-03-27 12:24:24

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Management system

Easier to track

Nice feature

User friendly

Customer service

Data tracking

Employee self

Self service

Employee self service

Home

HR Service Delivery Software

I have used Dovetail Employee Engagement Suite in previous Human Resources roles and have found that the amount of data that was collected assisted our entire global HR Department in handling Employee Relations issues and questions that came up daily. We used Dovetail to track cases on a daily basis across 5 different production plants in the US and Canada. The tool was multi-functional in every way and also helped us manage our workforce digitally. The employee self service piece was extremely helpful in saving the HR Department time with answering simple employer related questions in the employee was able to search the system and find the answers to their questions on their own.

Employee Self Service - All of our employees who used this service had nothing but great things to say about how user friendly it was and that the data was easy to read and search through.
Dovetail Customer Service - Our rep was instrumental in making sure we had all of the tools we needed for launch day. The system had no surprises and everything was explained in detail prior to going live.
Data Tracking - Keeping track of Employee Relations in a company of over 1000 employees can be a difficult task but Dovetail made this very easy. Adding cases and managing the progress of cases that are assigned to you is very user friendly.

I would like to see a recruiting piece added to the management system. This would make it easier to track employees within the Dovetail Suite who were new or were no longer with the company.
Dovetail may now be integrated with UltiPro but at the time it was not and this would have been a nice feature.

Dovetail saved our HR Department time and money on Employee Relations questions and topics in that our Generalists were able to look up other cases that were similar in order to compare the issue the employee was having at the time. This allowed them to focus on other HR related questions throughout the day.
Our overall business objective was to save our HR Department time, while also giving the Generalists tools to tackle their daily objectives without hesitation.

ADP, Microsoft Office 365, UltiPro, QuickBooks Premier and NetSuite

Dovetail Employee Engagement Suite

Overview

What is Dovetail Employee Engagement Suite?