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What is DrChrono?

DrChrono in Sunnyvale offers what they describe as a complete EHR, Practice Management, and Revenue Cycle Management Solution - Available on iPad, iPhone, and Web. DrChrono offers solutions for speciality practices as well.

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Recent Reviews

TrustRadius Insights

DrChrono is a software that users find valuable for managing patient records and streamlining the process. While some reviewers have …
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Starting Price


per month

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

RxYouSave drchrono demo video


drchrono minimum demographics


Lindsey Kooistra drchrono billing demo


drchrono Demo Video


Demo: iPad and iPhone for clinical pictures and video // drchrono EHR


Demo: Eko Core Digital Stethoscope & drchrono Integration // drchrono EHR

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Product Details

DrChrono Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

DrChrono is a software that users find valuable for managing patient records and streamlining the process. While some reviewers have expressed concerns about customer service, bugs, and usability issues, the software has received praise for its past performance and excellent customer service. Users appreciate DrChrono's time-saving features, including the ability to communicate with patients through the onpatient portal and generate reports to track symptoms and create educational materials. The daily schedule feature helps users stay organized and efficiently manage their day.

DrChrono stands out with its customization options, allowing users to create their own templates and save time on documentation. However, some users feel that the software may be overpriced compared to its offerings. Moreover, while targeting aesthetics practices, some users have found it lacking in features for commission-based employees and product inventory management. Addressing concerns with DrChrono has been met with unresponsiveness and additional fees.

Transitioning from another EMR system to DrChrono has posed challenges for some users, resulting in wasted time and expenses. Users express a desire for DrChrono to address critical issues promptly and provide better customer support. Reported bugs include failed patient reminders and randomly deleted or rescheduled appointments without satisfactory assistance from DrChrono. Accessing customer support by phone has proven difficult, often leading users to submit support tickets that are not promptly addressed.

Despite these challenges, some users have found value in using DrChrono as an alternative to other EHR companies with higher upfront expenses. However, frustrations regarding customer service responsiveness remain a concern among certain users.

In summary, user experiences with DrChrono are mixed, highlighting both positive and negative aspects. The software is commended for being user-friendly for providers and offering practice management analytics tools. Users report improved collections and reduced costs through DrChrono's revenue cycle management services. The software is easy to learn and use for staff and patients alike, with ongoing improvements over time.

Attribute Ratings


(1-1 of 1)
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Score 1 out of 10
Vetted Review
Verified User
I [use DrChrono to] provide physical therapy services and was looking for a EHR program that allowed for clinic customization.
  • Documentation Template Customization
  • [Onboarding] trainers and tech support do not know the program.
  • [All] DrChrono calls are from blocked, [unknown], or their personal numbers. [Looking] at [each] caller ID, you have to answer every call because they do not register as DrChrono.
  • DrChrono [uses] [Google] phone and [I could] not understand what [a] trainer [said] [when I called them]. [I could not hear what the trainer said] over the noise of other conversations on [Google] phone.
  • [I] [had] absolutely no way of talking to tech support in person.
  • [Tech] support tickets [are] unanswered.
  • [They] do not know how to enroll providers to bill Medicare electronically.
  • [There was] absolutely no accountability.
  • [The] platform was constantly down [and was very frustrating].
  • [There was a] consistently, delayed submission.
  • [Every] day, [I got] an email about a problem that they are working on.
  • [Weekly] issues for platform [was] addressed for slowness.
  • Tech support needs [to have professional people answering tech problems, needs to be reliable, and be responsive whenever someone has issues].
  • [The] tutorial videos [for DrChrono] are from several years [ago] and no longer apply to the [most] current platform layout.
  • [The] help browser [is] nonfunctional.
  • [Tech support is not well trained. You can not talk to anyone in person and they often do not answer tech tickets. Onboard trainers do not know their system. Customer often figures out the answers before the training rep. Between the accent and the noise of Google phone, my entire training session was asking her to repeat what she said. When they are rated lowest of the group for tech support, it is for a reason].
Templates are customizable and you can take pictures directly into a patient's chart.

DrChrono is less appropriate for this reason: they have been working on enrolling my company for Medicare electronic billing for [seven months]. [As a result], I have been unable to bill for any Medicare patients for [seven months]. The only person I have talked to was in India [and] ([the] email address ended in .india). I have had to call Medicare to try to figure out how to complete the enrollment process, [and I ended up with this response from Medicare: "DrChrono needs to [stop being lazy and do something]!." I lost [a] significant [amount of] money.


  • Submitting medical claims.
  • [An] EHR platform, that runs consistently to allow time of service documentation and billing.
  • [Customized] treatment notes.
  • [Friendly] ERA billing program.
  • Being able to post [Patient's] payments and insurance payments [...] directly into the patient's chart.
  • [...]
  • [...]
  • [...]
  • [...]
  • [Accountability].
  • [Training] resources that are up to date for the platform version they are currently running.
  • Negative: I have lost reimbursement due to the time for tech support to address ticket and the max claims submission time.
  • Negative: I have [not had any medicare revenue for seven months] due to DrChrono not knowing how to enroll for Medicare Electronic Billing. This issue still has not been resolved.
  • Negative: Lost time due to the platform being down or running slow.
  • Negative: Slow claims processing.
  • Negative: DrChrono needs [qualified] tech support, [quality] [for] onboard training, [timely] response to technical issues, [and timely] response to billing issues.
TheraOffice has the best tech support and onboarding training. WebPT is also good, but their charting templates lack customization. RehabOptima and Casamba are straight forward and reliable. I am currently stuck with DrChrono.
Billing, documentation, scheduling
  • electronic medical records
  • medical billing
  • medical scheduling
DrChrono has resulted in revenue loss.
Sadly, I replaced TheraOffice with Hands on Technology with DrChrono because of being able to highly customize documentation templates.
  • Product Features
When I read the poor reviews for DrChrono tech support, I didn't think it would be an issue. I should have headed the warnings. I also did not realize how a slow platform affects your productivity until using DrChrono. I should have looked more closely at billing reviews.
  • Implemented in-house
Change management was minimal
  • Onboarding training staff do not know their program
  • No one has a DrChrono ID for caller ID. So you have to answer every call from blocked caller, unkown caller to every call from every area code in the country
  • Training staff use Google phone and you can not hear a word they are saying
  • Training staff often gave incorrect information
  • Training videos are outdated and you can not take the information and apply to their current platform.
If you have used other EHR and programs, over time you will be able to self train for DrChrono.
  • Online training
When being trained on the billing program, rather than start at the beginning and "TRAIN HOW TO USE THE PROGRAM" the trainer kept asking me what questions I had. I kept saying I don't know what I don't know. Her response was, ok, were done then. You don't have anymore questions. The only thing I could think to do was ask her to explain each item in each drop down box, but she would just read out loud the drop down choices and ask what questions I had. This pretty much sums up their training.
Their tech support is not well trained. You can not talk to tech support directly. You have to submit work tickets, which have gone unanswered.
They do not offer premium support
If you don't want to do anything custom, the platform is pretty easy to navigate.
  • following claims status
  • Charting
  • template building inconsistencies
  • spell check has no offered spelling and is does not include any medical terms
  • no fax directory to use while creating the fax
  • scheduling does not allow you to copy and paste appointments
  • patient statement creation leaves a lot to be desired
Works only with apple devices
The platform is often being worked on for slowness.
I am glad I am not always affected by the platform problems. You get daily emails notifying you they are working on slowness, ERA submission problems etc.
For the most part, the program slowness has not affected me directly.
All communication is via email, support tickets etc. Because of the severity of my not being able to bill any Medicare Claims for 7 months now, I have spoken to some people, but even after speaking directly to someone, they lack follow-through, oversite, and accountability.
They do not care if their lack of follow through costs you money. All they care is that you are in a contract.
No ability to negotiate
It is impossible to work together to solve problems with this vendor
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