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Drip Ecommerce CRM

Drip Ecommerce CRM

Overview

What is Drip Ecommerce CRM?

Drip is an ECRM–an Ecommerce CRM offering email marketing automation software specifically for B2C online retailers. The vendor’s value proposition is that with Drip's simple, user-friendly visual campaign builder, users can design email campaigns based on specific subscriber behavior—so they…

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Recent Reviews

TrustRadius Insights

Drip has gained popularity among users due to its competitive pricing and extensive range of features, making email program automation …
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Popular Features

View all 11 features
  • List management (8)
    10.0
    100%
  • Email deliverability reporting (8)
    10.0
    100%
  • Dashboards (8)
    7.7
    77%
  • Mobile optimization (8)
    7.1
    71%
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Pricing

View all pricing

Up to 500 people in account

$19

Cloud
per month

550 - 2,000

$29

Cloud
per month

2,001 - 5,000

$89

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.drip.com/pricing?utm_source…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Drip Ecommerce CRM Demo and Review in 5 Minutes or More | Ecommerce Tech

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.4
Avg 8.1

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

6.9
Avg 7.7
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Product Details

What is Drip Ecommerce CRM?

Drip is an ECRM–an Ecommerce CRM offering email marketing automation software specifically for B2C online retailers. The vendor’s value proposition is that with Drip's simple, user-friendly visual campaign builder, users can design email campaigns based on specific subscriber behavior—so they always send the right message, to the right person, at the right time. Drip starts at $41/mo (with email sending and every feature enabled).

Drip Ecommerce CRM Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Drip Ecommerce CRM Screenshots

Screenshot of Get a deeper look into when and how often your customers are up to something. Tracking Events in Drip lets you understand all the times someone takes a peek at their favorite product, when they make a purchase, and more so you can personalize experiences based on real-life behaviors and engagement.Screenshot of Not only do Tags help you quickly see how people interact with your brand, but they also provide an intuitive way of segmenting your people when it comes time to tailor your messaging.Screenshot of Drip’s one-time setup makes it simple to start collecting all the revenue attribution data you need in one place for confident decision-making for the long haul.

Drip Ecommerce CRM Integrations

Drip Ecommerce CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Klaviyo, Bronto Marketing Platform (discontinued), and Mailchimp are common alternatives for Drip Ecommerce CRM.

Reviewers rate Email deliverability reporting and List management and Triggered drip sequences highest, with a score of 10.

The most common users of Drip Ecommerce CRM are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(36)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Drip has gained popularity among users due to its competitive pricing and extensive range of features, making email program automation more seamless. Users have found Drip to be a valuable tool for segmenting customers in a highly granular manner, leading to improved targeting of messaging. This has allowed them to deliver personalized and relevant email campaigns based on the interests of their leads and customers. With its affordability and high customization options, reviewers consider Drip a unique and powerful platform. However, it's worth noting that implementing Drip may require some knowledge of HTML coding and technical platforms like Google Tag Manager and Analytics.

Marketing managers and VPs have recommended Drip as an effective automation platform for various use cases. One such use case involves sales acceleration, where users leverage Drip to communicate a sequence of messages to their leads, as well as send regular promotions to drive repeat business. Additionally, Drip is often used in conjunction with Leadpages/AdWords marketing strategies to effectively manage lead communication throughout the sales funnel process. Furthermore, Drip serves as an excellent retention tool, enabling users to keep the sales process moving smoothly and aiding in customer retention.

Drip also integrates seamlessly with membership programs, automatically enrolling members in educational email series. Users rely on Drip to handle all outgoing communications, including newsletters, allowing them to efficiently manage their subscriber base. By collecting emails from people interested in their domain of expertise, users can regularly send targeted emails regarding articles and launch-specific offers or products. Moreover, Drip proves invaluable for managing email campaigns that onboard customers into digital assets like online courses.

As a marketing automation software, Drip provides comprehensive email sales and campaign management capabilities. Notably, users appreciate the CRM-like experience that Drip offers; it allows them to view and analyze purchase data effectively. Marketing departments primarily leverage Drip to facilitate personalized communications with customers across various touchpoints. Overall, user experiences highlight how Drip addresses key challenges in email marketing, resulting in improved customer engagement and retention.

Reviews

(1-8 of 8)
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Jordan Comstock | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Drip is used as a marketing automation software. It is used for email sales and campaigns. It is also used to view and analyze purchase data. That gives it a bit of a CRM feel. Drip is used mostly within our marketing department. It helps our business to have personalized communications with our customers.
Charles Combs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We switched to Drip for the competitive pricing and the ever-expanding features that make automating our email programs much easier. All of our marketing emails go through Drip and we've been able to segment our customers in a more granular way than before—improving the targeting of our messaging.
Matthew Gehrman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Drip is used in correlation with our Leadpages/AdWords marketing and has been very effective in staying on top of lead communication through the sales funnel process. With Drip, Leadpages, and Salesmate working together it's a production powerhouse that's very easy to implement. Drip not only keeps the sales process moving it's also a very effective retention tool. Anyone looking for an email marketing platform with marketing automation and an array of integration abilities should definitely take a look at Drip.
Tim Berman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Drip for sales acceleration, communicating a sequence of messages to our leads that we believe answers a lot of questions they would have in their shopping journey. We also send regular promotions to drive repeat business and to recapture and reengage cold leads.
Steve Palfreyman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Drip is our core email and marketing automation platform. We use it to keep in touch with leads and customers and deliver targeted email campaigns based on interests. It's seen as the centerpiece of all our online systems and will only grow to be more important as we continue to implement best practices in email communication.
Conrad Magalis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I've utilized several marketing automation platforms, from Hubspot to Pardot, and Drip is definitely a unique and powerful tool. The best part is that it's affordable, easily the most customizable digital marketing automation tool on the market, and can do whatever you're creativity will allow. The flip side is that you need to know HTML coding, be able to utilize webhooks, conversion tracking, wildcards, and other technical platforms like Google Tag Manager and Analytics, to fully implement the platform. It's not like Hubspot, which is more 'drag and drop', lite-tech, for markers and businesses that aren't as tech-savvy. I've recommended it to many marketing managers and VPs in my network, at the American Marketing Association, to onboard as their new automation platform.
Ellen McDowell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
ResellerIncentivized
I use Drip from Leadpages with my membership site. When people sign up, it automatically enrolls them in the educational email series I send out to members. I love that I don't have to remember to manually add them to this list because it is integrated with my membership program.
Tsahi Levent-levi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Drip to manage and send all of my outgoing communications on my newsletter to readers of my blog.
During the past year, I've grown my list using Drip by 3-fold, and Drip easily kept up in pace with my needs.
Here's what I am doing with Drip:
  1. Collect emails of people interested in my domain of expertise
  2. On a weekly basis, I send out an email regarding an article
  3. Send emails regarding offers and products I have during launch periods. These can be targeted through tags, geographies, etc
  4. Manage emails for campaigns of onboarding customers to my digital assets like my online course
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