Dropbox

Dropbox

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.0 out of 100
Top Rated
Dropbox

Overview

Recent Reviews

Solid Cloud Storage Solution

9 out of 10
February 28, 2022
Dropbox provides the ability to easily store, retrieve, and share information. We use it on a daily basis and are pleased with this SaaS …
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On Storage Cloud Nine

8 out of 10
December 18, 2021
Dropbox is used for cloud storage where we primarily use it for access to photos. It's great for storing and sharing photos among our team …
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Reliable product

7 out of 10
November 30, 2021
Dropbox works with each PC and a smartphone. The utility is notably smooth to use. Meeting connections make it smooth to enroll in …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Reliability (113)
    7.9
    79%
  • Performance (113)
    7.8
    78%
  • Access control (111)
    7.4
    74%
  • File search (112)
    7.3
    73%

Reviewer Pros & Cons

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Video Reviews

3 videos

Dropbox has the Flexibility to Serve a Variety of Needs Across Platforms
04:00
A User Review: Years Later, Dropbox Still Makes Life Easier
03:43
User Review: Dropbox Business Allows Design Business To Complete Quick & Simple File Sharing
03:22
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Pricing

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Plus

$11.99

Cloud
per month

Family

$19.99

Cloud
per month

Basic

Free

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Dropbox Pros and Cons, What do Reviewers Think?
05:05
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Features Scorecard

File Sharing & Management

7.3
73%

Cloud Storage Security & Administration

7.4
74%

Cloud Storage Platform

7.5
75%
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Product Details

What is Dropbox?

Dropbox is a service for file syncing and sharing, or for cloud storage.

Dropbox Video

Dropbox is one of the of the most popular cloud storage options and is popular with businesses of all sizes across many different industries. We have aggregated some of the 400+ Dropbox reviews on TrustRadius and determined what the software’s most popular features are, and w...
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Dropbox Integrations

Dropbox Competitors

Dropbox Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Dropbox is a service for file syncing and sharing, or for cloud storage.

Box, Citrix ShareFile, and Doxo are common alternatives for Dropbox.

Reviewers rate Reliability highest, with a score of 7.9.

The most common users of Dropbox are from Small Businesses (1-50 employees) and the Computer Software industry.
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Comparisons

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Reviews

(1-25 of 116)
Companies can't remove reviews or game the system. Here's why
Cara Jacobsen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Lyssn was much more expensive than Dropbox. It had much more capability and allows you to not only record and store recordings but would also perform parts of the rating for you. This would cut down significantly on the time our trainers were taking to complete the work of monitoring client's work.
November 30, 2021

Reliable product

Score 7 out of 10
Vetted Review
Verified User
Review Source
Compared to Google Cloud Storage, the Dropbox app has proven to be more stable and dependable. In the meantime, Google has improved and is a great alternative. But now that we've decided to stick with Dropbox, we'll keep using it. In terms of ease of use, Dropbox appears to be the better option. It has all of the features that we require and more. It's easier to use for simple tasks, making it more convenient.
Muhammad Hossain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Compared to Google Cloud Storage, the Dropbox app has proven to be more stable and dependable. In the meantime, Google has improved and is a great alternative. But now that we've decided to stick with Dropbox, we'll keep using it. In terms of ease of use, Dropbox appears to be the better option. It has all of the features that we require and more. It's easier to use for simple tasks, making it more convenient. It's simpler than SharePoint, but it doesn't necessitate the same level of complexity in as many situations.
Benoît Desroches | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I love Apple and its products. iCloud is good. However Dropbox is easier to use and more flexible. In iCloud you just can't drop a folder and all its content in the Web client. OneDrive often gives me error messages when syncing files and the UI, like every other Microsoft application I know, is terrible.

Dropbox has a simple design, like Apple iCloud, but its more convenient than the competition.
Alan Bloxham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We've used all of this software, and we are actively using it, but it really depends on our client's preferences. Overall, I would say I prefer Google Drive the most, but that is largely in part to us using it internally.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We found that Dropbox is easier to use than One Drive, Google Drive and Stacks. Dropbox app is reliable and offers stability as the security features are great giving us peace of mind. The uploading is also much easier to use and more convenient then the others we have used.
Michael Prewitt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Of all the options we tried, Dropbox was at the top in terms of performance, reliability, and features.

Nextcloud is a self-hosted solution, and is the system preferred by our IT department — mainly because it is free or has no annual subscription cost. However, it's UI is clunky compared to Dropbox's. It didn't sync files as well, couldn't preview some file types, and had other technical problems. Even though it was locally hosted, it was slower than Dropbox.

Google Drive is another service we used in tandem with the others. It is great for collaborative documents and spreadsheets, and does OK with some other types of projects. But for file sharing it didn't work as well, and our plan didn't allow for enough storage space compared to the other options.

For my personal home use, I use pCloud. It works great, and has an optional lifetime purchase plan: You have perpetual use for a one-time payment. I like that you can sync specific subfolders to a computer, but it is more tedious or technical to set up compared to Dropbox.





Tony Phan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Dropbox integrates with Microsoft Office applications more smoothly and allows you to edit the uploaded file on the go. Saving the file is automatic and you do not have to worry about losing the update that you just made. Support is smooth with all communications methods available to choose from: email, phone, live chat, self-service.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Google Drive as well as Dropbox so I'm able to make a direct comparison between these two. I find that Google is a bit faster in terms of upload and download speeds but Dropbox offers a better design. It is more pleasing to the eye, more intuitive & it's easier to find things - more organized.
David S. Levine, CFRE | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
MS SharePoint is probably the most comparable to Dropbox, but requires the entire Microsoft ecosystem to function properly. Dropbox is independent and can integrate with google, Microsoft, and any other system I've used it with. Google has similar permission sets, but Dropbox is much better at countering duplication within and without the same folder.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We like dropbox because it is just simple and easy to use. OneDrive client installation is a bit complex and our older employees kept complaining that they had trouble getting it to work on their home PC. Their cloud version was okay but we still prefer something other than Microsoft or Google, we are wary that they can discontinue these services as they did with so many others in the past.
Olivia Crellin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Dropbox is a great low-cost, wholesale cloud DMS solution. That being said, its security features and search-ability are not as sophisticated as Datasite or Egnyte, which to be fair, are much more costly solutions. As compared to its peers in terms of cost, Dropbox is the superior option with a breadth of tools, good integration with online interfaces, and good access control levels.
Score 7 out of 10
Vetted Review
Verified User
Review Source
While Amazon Drive is frequently faster, it has less friendly user interfaces that our employees have difficulty understanding. Dropbox has a largely intuitive user interface that employees are able to use effectively. DropBox offered better customer support than AmazonDrive, which was another factor in making the purchase. Finally, more employees were already familiar with Dropbox (having used it in their personal lives), which made the transition for our business worthwhile.
Jeff Huisjen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Dropbox offers a much larger amount of storage for a higher price-point than a simple Google Drive regular user would have. Because of this, if you are transferring large files between many users, Dropbox has an edge over Drive in many respects. If file size isn't a huge determiner in your need for storage, Drive could be a better option.
Lisa Keyser | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
While OneDrive is a similar system to Dropbox, I've had many more syncing issues with that software, including being unable to save certain MS Office documents while using a different machine. It also requires a Microsoft account to use, while Dropbox is platform agnostic. Generally, it seems to be a better fit for internal use for organizations that use Microsoft business rather than attempting to share outside of the organization.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Dropbox is a good standalone cloud based storage system that works across many different platforms. It is similar to it's counterparts in OneDrive and Google Drive, but doesn't have the need to be a part of any of their suites, or be tied to your Gmail account or Microsoft account.
Score 4 out of 10
Vetted Review
Verified User
Review Source
In all honesty, our organization is far more likely to implement or recommend Google Drive. I find file management easier on Google and prefer their platform overall. I only have control over the tool our team uses, and I plan to fight to use Google instead of using Dropbox. Service is pretty bad, even for paying customers.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Dropbox is easy to access and upload and download data. The data is secure and safe. [Files are put in an] organized manner, folder creation is easy, and [adding] titles, labeling, and tagging are easy.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Dropbox is like the "box" platform. But from an organizational side, we've made it complicated to add collaborators to The Box and MS SharePoint. So Dropbox is still a preferred method if I'm sharing something one-off or something quick with someone.
Nicola (Nicki) Morris | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Dropbox is similar to OneDrive and although we use OneDrive for our day to day file storage as we are Microsoft based - our partners and collaborators often use Dropbox so we use it for our document storage with those organizations. Dropbox has been better for us that Google Drive as we do not use Google products and have found Dropbox's ease of use to be better.
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