I've never had to reach out to support for Dropbox, so I can't speak to its level of support. I've only ever had to access their online help a few times, and that has answered all of the questions I had. However, I give their support an 8, because previously contacting them wasn't as clear as I had wanted, so I turned to their online help.
I have been using it since 2007 and have never been disappointed with support (except once, and that's fine).You get an instant reply and follow-up. Their help docs are more than enough to solve most problems.
In the few years I've used Dropbox, I only had to contact the support team once - and that's pretty incredible for a SaaS company.
When I did get in touch, it was a complicated issue but the team did their best to get back to me ASAP and resolved it, even though it seemed impossible at the time. Basically, I deleted a bunch of files without the backup function on - meaning they had to go into the back-end to reverse the damage.
I’ve never had to call their support line, which is why my answer is in the middle. The only interactions I’ve had has been with the sales team. They were a bit unorganized with scheduling, but I’m still on the free version, so I felt like maybe I wasn’t a priority for them at the time.
Any time we reached out to support they answered us and helped us resolve things. I did not give a 10 because often the issue needed to be addressed immediately, but it would take 1-2 days to hear back from the support team. It would be better to have quicker answers or a dedicated rep to call instead of a call center or entering in a ticket.
I have, unfortunately (or fortunately, I guess -- speaking for the ease of use and lack of issues) never had to contact Dropbox's support. I could unfortunately not say whether that is good and responsive or not.
Haven't really used dropbox support so I can't weigh in on this. It seems intuitive enough to work through using it without the need for support. A quick Google search can usually turn up an answer to any questions that we have had during the duration of our implementation. No complaints here.
Our experience with support has been limited which is a good thing. We haven't experienced any major issues with the service and most of our service interactions have been useability questions which we were able to find answers for within their knowledge base. For the few times we have reached out to support, the responses were on point, quick, and our issue was resolved in one interaction. I appreciate not being routed to a chatbot or offshored support.
Dropbox support could be improved. It seems to take them some time before fixing certain issues, but we haven't had too many issues in the past, so this could just be a rare occurrence. However, the few issues we have experienced have slowed our process down significantly on those specific days.
At work, Dropbox has worked smoothly for me, so I have not had to make use of the support features. The web interface in particular works really really well. I did have a problem using Dropbox at home and ran into basically an incurable bug. Maybe I just got really unlucky.
Ultimately, Dropbox just works, so I've never had to contact their support team for any issues. That's not to say that I've never run into any problems at all, but they have all been issues that I've been able to solve myself in a quick period of time, and therefore did not need to engage support.
I have never had any issues, no issues is the best customer service in my opinion. For the most part my experience has been problem free. If there were any issues Dropbox UI being easy to navigate makes it easy to locate the actual problem and get it resolved without calling customer service.
I have not had any direct experience with Dropbox customer support but based on the help files on their website and the detailed instructions ranging from account creation to file creation I can imagine that the support would be as through as the already provided files. The company is also great at making sure users are aware of any changes that might be coming in the future.
In the past 10 years I have been using Dropbox, I have not had to contact customer support. Throughout their many layout and functionality changes, they've kept the interface as easy to navigate as possible.