Dropbox

Dropbox

Top Rated
Score 8.0 out of 10
Top Rated
Dropbox

Overview

What is Dropbox?

Dropbox is a service for file syncing and sharing, or for cloud storage.
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Recent Reviews

Solid Cloud Storage Solution

9 out of 10
February 28, 2022
Dropbox provides the ability to easily store, retrieve, and share information. We use it on a daily basis and are pleased with this SaaS …
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On Storage Cloud Nine

8 out of 10
December 18, 2021
Dropbox is used for cloud storage where we primarily use it for access to photos. It's great for storing and sharing photos among our team …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Reliability (113)
    7.7
    77%
  • Performance (113)
    7.5
    75%
  • File search (112)
    7.2
    72%
  • Access control (111)
    7.1
    71%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

Dropbox has the Flexibility to Serve a Variety of Needs Across Platforms
04:00
A User Review: Years Later, Dropbox Still Makes Life Easier
03:43
Dropbox Business Review: Allows Design Business To Complete Quick & Simple File Sharing
03:22
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Pricing

View all pricing

Plus

$11.99

Cloud
per month

Family

$19.99

Cloud
per month

Basic

Free

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7.1Avg 8.2

Cloud Storage Security & Administration

Features related to security and administration for cloud storage platforms

7.2Avg 8.5

Cloud Storage Platform

Features around the functionality of the cloud storage platform.

7.3Avg 8.4
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Product Details

What is Dropbox?

Dropbox is a service for file syncing and sharing, or for cloud storage.

Dropbox Video

Dropbox is one of the of the most popular cloud storage options and is popular with businesses of all sizes across many different industries. We have aggregated some of the 400+ Dropbox reviews on TrustRadius and determined what the software’s most popular features are, and w...
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Dropbox Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Dropbox is a service for file syncing and sharing, or for cloud storage.

Box, ShareFile, and Doxo are common alternatives for Dropbox.

Reviewers rate File organization and Reliability highest, with a score of 7.7.

The most common users of Dropbox are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews

(1-25 of 31)
Companies can't remove reviews or game the system. Here's why
Arianna Wilson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It has not been necessary to go to customer support lately, since everything works perfectly. However, I must add that at the beginning when I started using Dropbox, and I had any doubts about how it worked, customer support was always attentive and found the best solutions effectively.
Score 10 out of 10
Vetted Review
Verified User
I've never had to reach out to support for Dropbox, so I can't speak to its level of support. I've only ever had to access their online help a few times, and that has answered all of the questions I had. However, I give their support an 8, because previously contacting them wasn't as clear as I had wanted, so I turned to their online help.
Score 7 out of 10
Vetted Review
Verified User
I have been using it since 2007 and have never been disappointed with support (except once, and that's fine).You get an instant reply and follow-up. Their help docs are more than enough to solve most problems.
Veronika Baranovska | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
In the few years I've used Dropbox, I only had to contact the support team once - and that's pretty incredible for a SaaS company.

When I did get in touch, it was a complicated issue but the team did their best to get back to me ASAP and resolved it, even though it seemed impossible at the time. Basically, I deleted a bunch of files without the backup function on - meaning they had to go into the back-end to reverse the damage.

Absolutely stellar customer service!
Score 9 out of 10
Vetted Review
Verified User
Dropbox support could be improved. It seems to take them some time before fixing certain issues, but we haven't had too many issues in the past, so this could just be a rare occurrence. However, the few issues we have experienced have slowed our process down significantly on those specific days.
October 31, 2019

Dropbox

Score 10 out of 10
Vetted Review
Verified User
We have not had any problems using dropbox. For supporting users in our organization, it is easy for everyone to access and utilize.
Score 8 out of 10
Vetted Review
Verified User
At work, Dropbox has worked smoothly for me, so I have not had to make use of the support features. The web interface in particular works really really well. I did have a problem using Dropbox at home and ran into basically an incurable bug. Maybe I just got really unlucky.
Score 9 out of 10
Vetted Review
Verified User
Ultimately, Dropbox just works, so I've never had to contact their support team for any issues. That's not to say that I've never run into any problems at all, but they have all been issues that I've been able to solve myself in a quick period of time, and therefore did not need to engage support.
Score 8 out of 10
Vetted Review
Verified User
I have never had any issues, no issues is the best customer service in my opinion. For the most part my experience has been problem free. If there were any issues Dropbox UI being easy to navigate makes it easy to locate the actual problem and get it resolved without calling customer service.
Score 10 out of 10
Vetted Review
Verified User
I have not had any direct experience with Dropbox customer support but based on the help files on their website and the detailed instructions ranging from account creation to file creation I can imagine that the support would be as through as the already provided files. The company is also great at making sure users are aware of any changes that might be coming in the future.
August 31, 2019

Free and Easy to Use

Jayelynn Willman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I’ve never had to call their support line, which is why my answer is in the middle. The only interactions I’ve had has been with the sales team. They were a bit unorganized with scheduling, but I’m still on the free version, so I felt like maybe I wasn’t a priority for them at the time.
Heather Neisen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Any time we reached out to support they answered us and helped us resolve things. I did not give a 10 because often the issue needed to be addressed immediately, but it would take 1-2 days to hear back from the support team. It would be better to have quicker answers or a dedicated rep to call instead of a call center or entering in a ticket.
Score 9 out of 10
Vetted Review
Verified User
Our experience with support has been limited which is a good thing. We haven't experienced any major issues with the service and most of our service interactions have been useability questions which we were able to find answers for within their knowledge base. For the few times we have reached out to support, the responses were on point, quick, and our issue was resolved in one interaction. I appreciate not being routed to a chatbot or offshored support.
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