Name: Dropcountr
Author: Dropcountr

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Automation Testing

Version Control

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

IP PBX

Knowledge Management

Enterprise

Accounting

Budgeting and Forecasting

Financial Planning and Analysis (FP&A)

Financial Research

Financial Risk Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Cloud Storage

Container Security

Deception Technology

Embedded Database

Event Monitoring

Fraud Detection

IT Professional Services

IT Service Providers

Integration Platform as a Service (iPaaS)

Load Testing

Machine Identity Management

Network Diagnostics

Network Performance Monitoring

Office Migration and Repair

Rack Servers

Runtime Application Self-Protection

Service Desk Outsourcing

Telecom Expense Management (TEM)

User Activity Monitoring

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Experience Intelligence

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales

Application Security

Cloud Security Posture Management

Identity Threat Detection & Response Software

Security

Estate Planning

Geographic Information

Tour Operator

Vertical-Specific

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Dropcountr is an engagement, insights, and data platform designed specifically for customer-focused water utilities. According to the vendor, it offers a versatile and flexible solution for customer communication, data analytics, and actionable intelligence, with the aim of reducing water consumption. The platform is suitable for water utility companies of all sizes and is utilized by utility managers, water conservation specialists, environmental consultants, and municipalities and local governments.

## Key Features

**Dropcountr Platform Overview**: According to the vendor, this platform provides a versatile and flexible solution for customer-focused water utilities. It enables customer communication, data analytics, and actionable intelligence, all aimed at reducing water consumption.

**Dropcountr HOME**: The customer portal designed for residential customers allows convenient access to water use information on various devices. It also facilitates electronic bill payment and other self-service tasks, enhancing customer experience.

**Dropcountr BUSINESS**: This engagement platform caters specifically to commercial customers, helping to engage and educate them on water use. It offers tools for businesses to track and manage water consumption, enabling them to identify opportunities for water conservation and make informed decisions.

**Dropcountr CLEAR Utility**: According to the vendor, this platform is designed as a customer service solution for utilities. It brings all customer accounts in one place and offers a multi-channel communications engine for efficient customer engagement. Additionally, it provides data analytics and insights to improve overall customer service.

**Standard Utilities (AMR)**: According to the vendor, Dropcountr serves standard utilities equipped with Automated Meter Reading (AMR) systems. It assists utilities in engaging and educating customers on water use, while also providing tools for customers to track and manage their water consumption. Insights and data analytics are available to support water conservation efforts.

**Smart Utilities (AMI)**: For smart utilities with Advanced Metering Infrastructure (AMI) systems, Dropcountr integrates with AMI technology to provide advanced water consumption data. According to the vendor, this integration enables utilities and customers to identify patterns and anomalies in water use, leading to targeted customer engagement and personalized water conservation recommendations.

Omnichannel CX

Call Center Standard

Digital CX

Bright Pattern Contact Center

Self-Serve Customer Service Solution

Sprinklr Service

Dropcountr

Customer Engagement

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