Name: Dubber
Rating: 9 (1 reviews)
Author: Dubber

Help Desk

Web and Video Conferencing

Customer Support

Flowchart

Text Editors

Version Control

Development

School Management

Education

Business Intelligence (BI)

Calibration Management

Collaboration

Enterprise Search

Meeting Management

Enterprise

Accounting

Accounting and Tax Services

Anti-Money Laundering (AML)

Cryptocurrency Wallets

Financial Research

Financial Risk Management

Hedge Fund

Tax Compliance

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employer of Record (EOR)

HR Management

International Payroll

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Complex Event Processing

Component Content Management

Data Governance

Density-Optimized Servers

Fraud Detection

Hosted Virtual Desktop

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Metadata Management

Network Performance Monitoring

Network Traffic Analysis (NTA)

Product Implementation Services

Test Management

User Activity Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Loyalty Program

Email Marketing

Location Intelligence

Marketing Automation

Referral Marketing

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales

Data Loss Prevention

Data-Centric Audit Protection (DCAP)

Operational Technology (OT) Security

Security Information and Event Management (SIEM)

Security

Awards Management

Car Rental

Construction Accounting

Legal Research

Retail Execution

Vertical-Specific

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### Call Recording Features
Users generally believe that Dubber's call recording features greatly enhance call management capabilities. The ability to easily search, tag, and share recorded calls has been praised for its user-friendly interface and effectiveness in training and coaching team members. Additionally, the feature to review both emergency and non-emergency calls has proven valuable in ensuring quality service and resolving disputes. While some users appreciate the ease of accessing and downloading recorded calls for review and training purposes, others have noted minor drawbacks such as the lack of caller ID names in recordings. Despite these minor limitations, the overall consensus is that Dubber's call recording features provide a valuable tool for businesses to improve customer service, training, and overall operational efficiency.

### Call Review and Analysis
Users appreciate Dubber's user-friendly system for reviewing recorded calls, enabling them to easily listen to conversations and share important information with team members. The ability to quickly search for specific calls and access them from anywhere with an internet connection has been highlighted as a significant advantage. However, some users have noted limitations such as the manual syncing required with Cox Communications and the occasional bugs encountered when managing multiple accounts. Despite these challenges, Dubber's call review and analysis features have proven to be valuable for monitoring call accuracy, training purposes, and resolving customer complaints effectively.

### Search and Retrieval Capabilities
Users consistently appreciate Dubber's search and retrieval capabilities for their efficiency in locating specific calls based on phone numbers, names, and timestamps. The ability to add comments, tags, and search by various filters enhances the overall user experience. However, some users have noted minor inconveniences such as the lack of a search function when adding new users and limitations in scrolling through call pages without applying filters. Despite these minor drawbacks, Dubber's search and retrieval capabilities are generally regarded as a valuable asset for call recording and management.

### Customer Interaction Management
User sentiment regarding Dubber's customer interaction management capabilities is largely positive. Customers appreciate the ease of accessing and reviewing recorded calls, which provides a sense of security and accountability in their interactions. The ability to refer back to conversations with clients has proven to be invaluable, especially in resolving disputes or clarifying details. Additionally, users find Dubber's system user-friendly and efficient in searching for and sharing recorded conversations with team members. The feature that allows for training and coaching based on past calls has been particularly beneficial in enhancing team performance and customer satisfaction. Despite some minor limitations and bugs experienced by a few users, the overall consensus is that Dubber's customer interaction management functionality is a valuable asset for businesses looking to improve their customer service and internal communication processes.

### Team Performance Management
Users consistently praise Dubber's team performance management capabilities. They highlight the ease of accessing and sharing recorded calls, which aids in coaching and training team members effectively. The ability to quickly locate specific calls, flag them, and share them with supervisors is particularly valued. Users also appreciate the professional and helpful support provided by the Dubber team, emphasizing the positive impact on their business operations. The system's user-friendly interface and the option to export calls or share links are additional features that users find beneficial for managing team performance efficiently.

Users of Dubber have made several recommendations based on their experiences with the system. The three most common recommendations are:

1. Using Dubber for recording phone calls: Reviewers have found that Dubber is an effective tool for recording phone calls, particularly for customer service and ensuring accountability purposes. They believe that being able to record conversations is crucial for businesses, helping them maintain a record of important interactions and ensuring accountability.

2. Vital part of doing business and managing a team: Many users emphasize the significance of call recording in running a business and managing a team. They see it as an essential feature that helps monitor employee performance, resolve customer disputes, and improve overall communication within the organization.

3. Cost-effective alternative to other call recording services: Users advise against paying high prices for call recording services when Dubber provides a more affordable option. They recommend using Dubber instead of investing in expensive alternatives, as it offers similar functionality without breaking the bank.

Overall, Dubber is praised by users for its ability to offer reliable call recording capabilities that are vital to business operations, particularly in customer service and team management scenarios. Furthermore, users appreciate the cost-effectiveness of Dubber compared to other options on the market.

Dubber offers a solution to a wide range of business problems by recording all conversations and using them as a training tool for employees. Users have been able to train their teams more effectively, improve quality control and feedback to agents, and provide great peace of mind by having a record of all conversations. This has allowed users to easily coach teams through sales processes and improve customer satisfaction levels.

Additionally, Dubber has provided users with a backup of what was said and agreed upon with customers, which proves useful when disputes arise. By giving full transparency into the conversations being addressed, both teams and customers can leave calls satisfied. Users have found that being able to correlate voice recordings with raw call logs has helped fill in gaps, leading to increased accuracy when inputting information into CRM software.

Dubber's product has been received well by users who find it simple and easy to use. The tool allows users to tag incoming and outgoing calls for coaching purposes and find them quickly at a later date, making management review an effortless task. The product has also been found useful in emergency situations where interactions need further review to ensure dispatchers are doing an excellent job while also protecting companies from unfounded and incorrect complaints. With Dubber, orders can be accurately confirmed, compliance ensured, fraud fought against, and customer satisfaction maintained at high levels.

Efficient Search Function: Reviewers have praised Dubber's search feature, with various filters available to narrow down results. The AI scanning feature also helps identify phone calls that need attention. Multiple reviewers found Dubber easy to use and appreciated its ability to quickly find specific calls.

Easy-to-Use Platform: Many users found Dubber's website easy to navigate without extensive training. It was straightforward for supervisors to break up agents into teams and listen to specific agents. Additionally, the platform is user-friendly for searching recorded calls and sharing necessary conversations with team members.

Excellent Customer Service: Several reviewers appreciated Dubber's quick and helpful customer service staff, who walked them through processes and maximized the platform's usefulness. The professionalism, helpfulness, and excellent service made for a strong business relationship between customers and Dubber as a tremendous resource.

Limited search feature: Some users have expressed frustration with Dubber's limited search feature. According to reviewers, there is no search function when adding new users or setting up sync between Cox and Dubber. This has led to the need for scrolling through a long list of names and numbers, which can be cumbersome if there are many entries. 

Syncing issues: Several reviewers have reported syncing issues with Dubber's system. For example, some phones that share the same first and last name can become linked and merged in the system if one phone is out of sync. Additionally, while Dubber lists out-of-sync phones on a page for review, changing the first and last name manually in Dubber must still be done one-by-one.

Limited filtering options: A few users have noted that there are limitations to filtering options within Dubber's system. Reviewers report that they can only scroll through so many pages of calls before hitting a wall and must put a filter in for date range or agent instead.

Dubber, headquartered in Melbourne, has an extensive range of call recording, reporting, analytics and integration features to enhance call center business operations, including Dubber voice AI, a solution providing insight into sentiments and conversations, and also provide searchability into call recordings.

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Dubber

Call Center Workforce Optimization

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Mateusz Zabłocki - Lektor/Dubber - DEMO #1

Dubber platform demo

Notes by Dubber helps teams to be more focused and productive in calls and meetings. Our AI notetaker automatically generates transcripts, action items and rich summaries, so you and your team can concentrate on the task at hand.

Notes by Dubber - Demo

Youtube Dubber Demo

Dubber Call Recording and AI   Platform Demo

X-Treme Dubber Manual Demo

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Dubber

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What is Dubber?