Dubber

Efficient Search Function: Reviewers have praised Dubber's search feature, with various filters available to narrow down results. The AI scanning feature also helps identify phone calls that need attention. Multiple reviewers found Dubber easy to use and appreciated its ability to quickly find specific calls.

Easy-to-Use Platform: Many users found Dubber's website easy to navigate without extensive training. It was straightforward for supervisors to break up agents into teams and listen to specific agents. Additionally, the platform is user-friendly for searching recorded calls and sharing necessary conversations with team members.

Excellent Customer Service: Several reviewers appreciated Dubber's quick and helpful customer service staff, who walked them through processes and maximized the platform's usefulness. The professionalism, helpfulness, and excellent service made for a strong business relationship between customers and Dubber as a tremendous resource.

Limited search feature: Some users have expressed frustration with Dubber's limited search feature. According to reviewers, there is no search function when adding new users or setting up sync between Cox and Dubber. This has led to the need for scrolling through a long list of names and numbers, which can be cumbersome if there are many entries.

Syncing issues: Several reviewers have reported syncing issues with Dubber's system. For example, some phones that share the same first and last name can become linked and merged in the system if one phone is out of sync. Additionally, while Dubber lists out-of-sync phones on a page for review, changing the first and last name manually in Dubber must still be done one-by-one.

Limited filtering options: A few users have noted that there are limitations to filtering options within Dubber's system. Reviewers report that they can only scroll through so many pages of calls before hitting a wall and must put a filter in for date range or agent instead.

Users of Dubber have made several recommendations based on their experiences with the system. The three most common recommendations are:

1. Using Dubber for recording phone calls: Reviewers have found that Dubber is an effective tool for recording phone calls, particularly for customer service and ensuring accountability purposes. They believe that being able to record conversations is crucial for businesses, helping them maintain a record of important interactions and ensuring accountability.

2. Vital part of doing business and managing a team: Many users emphasize the significance of call recording in running a business and managing a team. They see it as an essential feature that helps monitor employee performance, resolve customer disputes, and improve overall communication within the organization.

3. Cost-effective alternative to other call recording services: Users advise against paying high prices for call recording services when Dubber provides a more affordable option. They recommend using Dubber instead of investing in expensive alternatives, as it offers similar functionality without breaking the bank.

Overall, Dubber is praised by users for its ability to offer reliable call recording capabilities that are vital to business operations, particularly in customer service and team management scenarios. Furthermore, users appreciate the cost-effectiveness of Dubber compared to other options on the market.