DX Infrastructure Manager (formerly CA UIM) Reviews

9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.0 out of 101

Do you work for this company?

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Reviews (1-6 of 6)

No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source
CA UIM is being used for proactively managing our Infrastructure including network, server, storage, databases, and applications. UIM provides advanced analytics and proactive trending reports to quickly troubleshoot root causes. Supports a simplified installation and deployment process with a step-by-step visual wizard which makes it easy to work with different departments. You can build your own dashboards which can provide management and the NOC a single pane view of all critical services and the entire infrastructure.
  • Ease of management
  • Unified platform
  • Depth of infrastructure management. Has numerous probes which can help you monitor every aspect of your environment.
  • Better Integration with Incident Management Tool, For instance CA ServiceDesk Manager (CA SDM)
  • Log Aggregation and reporting on the Log Aggregation
  • More Options with event management, better event correlation.
Deep monitoring of physical network, cloud, and application environments. Application Monitoring. SNMP Monitoring and polling custom Mibs (very impressive). Custom Monitoring using scripts. Supports Heterogeneous Environment. The probes give you the flexibility to monitor almost everything and not wait on the vendors for certification unlike the older CA products (CA eHealth). Better Event Management. Does not provide you the correlation options, which other, products like Splunk (SIEM), have to offer. Still, it has enough options.
Read this authenticated review
Reba Gaines profile photo
August 01, 2018

CA UIM At a Glance

Score 10 out of 10
Vetted Review
Reseller
Review Source
As a consultant, I use CA UIM in my lab to not only monitor my own infrastructure, but to build/test tests cases, standard operating procedures, and custom configurations for customers that I support. I also build service catalogs and governance kits to help customers know what they are monitoring and what will generate alerts within their implementation of the tool.

Customers I support come from a range of industries: Banking, Entertainment, Government, Healthcare, and MSPs.
  • Server performance can be done exceptionally well with UIM. It monitors various OS flavors: POSIX (Aix, HPUX, Linux, Solaris, zLinux), and Windows.
  • With just a handful of probe s(CDM, NTevl, NTservices, NTperf, processes, logmon) your dashboards can be populated within minutes after installation of the product and discovering servers. One particular feature I like is MCS which allows you to perform template based monitoring which allows for implementing standards and including exceptions.
  • The SNMP collector monitors anything that is SNMP capable. With the ability to build a template out of templates here as well, you can standardize monitoring by device, vendor, or model regardless of device type: routers, switches, storage, load balancers, etc.
  • The UMP is the presentation layer. Without OOTB dashboards, you see quickly how your environment is performing. And with true multi-tenancy, you can separate data by customer.
  • True HTML views without dependency on Shockwave. Shockwave tends to crash which causes the user to have to reload the screen. Doesn't happen often but can be annoying.
  • Discovery via AD - I saw a competitors product with this feature and thought it was a great addition; would be a value add in my opinion.
  • Nimble is gaining a lot of market share; it will be good to see probe support for the device.
Anywhere customer-facing dependencies exist (Cloud Services, Web Urls, Synthetic Transactions, Databases, Servers, Network Devices, and Storage) and performance metrics can be obtained to enforce SLAs.
Read Reba Gaines's full review
No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source
Nimsoft is currently the main monitoring tool for the company which I work for. It's being used by entire IT team, and some critical business units, that need to monitor their application's environment. We had a critical problem that was to show the incidents at the moment that they were happening, to a faster fix. Most of them were not just IT problems, but also business problems. And Nimsoft helped us to address them.

The tools also allowed us to give the freedom to these teams to create their dashboards, mixing database and other application information, with their application. This freed us from most of the dashboard setup, that was something that the business team had the knowledge (sometimes they create little monsters, but that's another history). Also, it solved the typical email warning message, to lots of people. We started to create warning groups, based on the big set of rules that Nimsoft have, when needed and to the right people, even preventing to warn people when the message was an error that could be expected in some scenarios (a deploy of an application that was already being addressed, for example) or yet to warn also the managers in some situations.
  • Baseline Monitoring
  • Multi-Tenant
  • Speedup deploy
  • Web Interface
  • Business Dashboards
  • Device History
  • The use of flash in Dashboards
  • Integration with more alert options (Slack, for example), out of the box
  • Fast deploy also in the mainstream Linux Distros.
Well Suited:
- Multiple units (you may split Nimsoft per Groups, companies, etc.)
- When your Business Teams NEED Dashboards (they'll love it after they learn how to use, for example, if they discover that the may even run SQL queries together with monitor the webpage of the application, and display business data)

Less appropriate:
- If you are beginning to monitor your environment (because you need to know your environment at least a little bit to check if the entire set of monitoring Nimsoft plugins will really help you or you will only use it to ping your application)
- If you don't have at least one (i do recommend 2 or 3 after some short time) people dedicated to deploy and fine-tune the monitoring. The tool is really good, but if you don't have anyone working on it, you will notice that you're spending money in an elephant to kill an ant or worst, that you passed the entire year, and still have the same problems of the last year, cause no one put the hands enough time in the tool. I saw this happening during the first year when I was the only one working with the tool and still supporting the entire team.
Read this authenticated review
Abe Shaker profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
I heavily leverage CA Unified Infrastructure Management (UIM) for performance monitoring and statistics.
  • Web interface has both great form and function. I've noticed the capabilities of what you can do via the web interface is getting closer and closer to that of IM's thick client.
  • Deployment of probes and configuration packages is literally drag and drop. Quite easy to use and scale.
  • I'd like to see improvements in inventory management. Currently node management isn't as efficient as I'd like.
  • I also see a big opportunity to offer greater customization in the Detail Tab. I'd like the ability to pick and chose which metrics are displayed by default in the Detail Tab snapshot.
I've been really happy with the amount of performance data and reporting options that I've been able to get out of UIM. Performance hardware statistics take no more than a few mouse clicks. Also, as mentioned in the pros section, deployment and configuration is very intuitive and easy.
Read Abe Shaker's full review
Todd Adams profile photo
Score 10 out of 10
Vetted Review
Reseller
Review Source
Sirius Computer Solutions utilizes CA UIM for our managed services clients. Our MSP clients utilize Sirius for various support level services and we base this on the core infrastructure of UIM to monitor their assets. By offering a solutionary framework such as UIM, we are able to extend into the client premises and monitor for both events and performance.
  • Industry leading element correlation and metric discovery
  • Proven message bus platform allowing outstanding performance
  • Segregated dashboard views and client workspaces built on top of powerful LifeRay portal technology
  • Advanced probes for AWS Cloud and Nutanix
  • Advanced correlative views for hybrid infrastructures containing localized and cloud infrastructures
  • Looking forward to the removal of Flash based elements
  • Out of the box views still a bit dated and require updates to QOS to turn on all the views
  • Inability to manually rename a CI from the portal
This is a great solution for companies of all sizes and can really be utilized for much more than you think. This product is not a standard monitoring solution, it is truly a framework, allowing you to architect and design to fit your needs. We find that as long as the technology has a way to be monitored, or communicated with, we can figure out a way to use CA Unified Infrastructure Management (UIM).
Read Todd Adams's full review
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source
The tool is used for enterprise-wide monitoring purposes for IT infrastructure like servers and network devices. It solves the problem of 24X7 monitoring and alerting of the IT infrastructure. The monitoring operators receive the alerts in a single pane of glass and escalate them as needed. The tool also provides deep metrics collection for forensic analysis used by a variety of teams.
  • The architecture is quite scalable. It can support monitoring of thousands of servers and network devices.
  • Key performance indicators through probes like cdm, processes, etc., are useful for troubleshooting purposes.
  • The presentation of performance data through graphs and tables is quite helpful.
  • The ability to create dashboards and schedule reports.
  • The flash based UMP portal which displays performance data is slow sometimes.
  • The Monitoring Configuration Service (MCS) feature only has a few probes supported so far.
  • The tool does not provide any network device topology out of the box.
It is suited for large scale environments because of its scalable architecture.
Read this authenticated review

About DX Infrastructure Manager (formerly CA UIM)

DX Infrastructure Manager (formerly CA UIM) is a unified system monitoring and analytics platform. The program can be deployed on-premises or as SaaS, and is designed for use by IT teams and Managed Service Providers (MSP). DX Infrastructure Manager can monitor across services and resources on-premises, in public or private cloud systems, or in hybrid environments, and send alerts for user-impacting issues and outages.

DX Infrastructure Manager also provides contextual analytics and reporting. These tools empower effective systems management and proactively identify user-impacting issues. It is designed to complement the DX AIOps platform, and integrates with other CA products.

DX Infrastructure Manager (formerly CA UIM) Technical Details

Operating Systems: Unspecified
Mobile Application:No