Dynamic Interactive

Dynamic Interactive is a telephony solution offered by Dynamic Interactive Corp. This product is designed to cater to businesses of various sizes, from small startups to large enterprises. It serves a range of professions and industries, including call centers, sales and marketing teams, political campaigns, non-profit organizations, and government agencies. Dynamic Interactive provides virtual call center services, telemarketing software, call tracking capabilities, voice broadcasting, predictive dialer, and PBX systems, aiming to help businesses reach more customers, enhance marketing campaigns, and improve operational efficiency.

Key Features

Virtual & Hosted Call Center Services: Telemarketing Software: According to the vendor, this feature equips businesses with tools and support to reach more customers, run effective marketing campaigns, and enhance operational efficiency. The technology is cloud-based, which the vendor claims safeguards against data loss and eliminates downtime associated with office relocations or employee moves. Additionally, it is said to reduce operating costs by eliminating the need for expensive phone systems and landlines.

Call Tracking: The vendor states that this feature allows businesses to assign unique phone numbers to each advertisement, enabling them to track the effectiveness of their marketing efforts. It is claimed to help businesses understand which ads are driving revenue and provides insights to adjust or eliminate underperforming advertisements. Individual phone numbers can be assigned to different placements such as websites, print ads, business cards, radio, and television.

SMS Marketing: According to the vendor, this feature enables businesses to instantly reach consumers through text messages, with an alleged open rate of over 90%. It is claimed to provide businesses with an effective and personalized way to inform customers about specials, events, and offers. The vendor suggests that SMS marketing ensures message visibility and exposure to a large audience, enhancing customer engagement.

Predictive Dialer: The vendor claims that this feature increases the number of customers reached by quickly dialing thousands of phone numbers. It is said to automatically transfer calls to live agents when someone answers, eliminating manual dialing and waiting time. The predictive dialer is also claimed to track call data and provide real-time reports, enabling businesses to make data-driven decisions and optimize their campaigns.

PBX: According to the vendor, this feature provides a cloud-based business phone system with a range of mainstream and high-tech features. It is claimed to optimize communication systems within businesses, enabling teams to be more productive. The PBX system is said to be scalable and suitable for businesses of all sizes, including those with multiple locations. It offers options such as IVR, voicemail, call recording, inbound queues, and headset answering.

Voice Broadcasting: The vendor states that this feature allows businesses to automate messages to reach a larger customer base in a shorter time. It is claimed to provide the ability to record personalized messages for various campaigns and select the appropriate one. Voice broadcasting is said to provide robust reporting on call volume, answered calls, and messages left. Additionally, it offers a live transfer option to connect interested customers with representatives.