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Dynamic Yield

Dynamic Yield

Overview

What is Dynamic Yield?

Dynamic Yield is presented as an AI-powered Experience Optimization platform that delivers individualized experiences at every customer touchpoint: web, apps, email, kiosks, IoT, and call centers. The platform’s data management capabilities provide for a unified view of the customer, to…

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Recent Reviews

Results-focused

10 out of 10
January 05, 2024
We use Dynamic Yield for AB testing, product recommendations on-site and in emails, and UX personalization. The tool allows us to very …
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Great tool for CRO

9 out of 10
January 04, 2024
Dynamic Yield is a great tool to personalize customer journeys and improve conversion rate. We use it mostly for Product recommendations …
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TrustRadius Insights

Dynamic Yield is a versatile software solution that caters to various departments, including Marketing, Merchandising, Personalization, …
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Love Dynamic Yield!

10 out of 10
October 13, 2023
I enjoy working with Dynamic Yield, as it has helped us approach personalization in our marketing efforts but has also greatly enhanced …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Dynamic Yield?

Dynamic Yield is presented as an AI-powered Experience Optimization platform that delivers individualized experiences at every customer touchpoint: web, apps, email, kiosks, IoT, and call centers. The platform’s data management capabilities provide for a unified view of the customer, to allow the…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Dynamic Yield?

Dynamic Yield is presented as an AI-powered Experience Optimization platform that delivers individualized experiences at every customer touchpoint: web, apps, email, kiosks, IoT, and call centers. The platform’s data management capabilities provide for a unified view of the customer, to allow the rapid and scalable creation of highly targeted digital interactions.

Marketers, product managers, and engineers use Dynamic Yield for:

  • Launching new personalization campaigns
  • Running server-side and client-side A/B tests
  • Leveraging machine-learning for product and content recommendations, and
  • Employing algorithms for smartly triggered email and push notifications.

Headquartered in New York, the company states it serves more than 350 brands across the world.

Dynamic Yield Features

  • Supported: Customer Segmentation
  • Supported: Personalization and Targeting
  • Supported: Deep Learning-Based Recommendations
  • Supported: Triggering Engine
  • Supported: Behavioral Messaging
  • Supported: A/B Testing and Optimization

Dynamic Yield Screenshots

Screenshot of The Dynamic Yield Dashboard, which offers a high-level overview of personalization campaigns, site performance, audiences, product updates, and more. With customers building and managing dozens, sometimes even hundreds of concurrent campaigns, the Dynamic Yield dashboard provides a snapshot of key information and surfaces items for potential optimization from campaigns that require action.Screenshot of Dynamic Yield's customer segmentation engine, used to unify customer data across digital and offline touchpoints. Data can be onboarded from multiple sources to create one cohesive dataset from which to power experiences. Users can collect, store, categorize, and synchronize data from a CRM, ESP, DMP, APIs, or POS.Screenshot of The interface to create cross-touchpoint personalization campaigns and experiments at scale. Users can coordinate independent personalization experiences to deliver a cohesive, consistent customer journey from start-to-finish.Screenshot of Dynamic Yield's Predictive Targeting capabilities, which provides machine-learning optimization. Dynamic Yield’s Predictive Targeting engine will continuously analyze and identify opportunities to serve the most relevant content for each audience segment.

Dynamic Yield Video

Bringing personalization from vision to reality with Dynamic Yield.

Dynamic Yield Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesAll

Frequently Asked Questions

Coveo Qubit, Monetate, and Optimizely Web Experimentation are common alternatives for Dynamic Yield.

Reviewers rate Support Rating highest, with a score of 10.

The most common users of Dynamic Yield are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(115)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Dynamic Yield is a versatile software solution that caters to various departments, including Marketing, Merchandising, Personalization, Affiliate, and Product Tech. Users have found it instrumental in personalizing the user journey on web and app platforms, as well as email, allowing them to deliver tailored experiences to their customers. The software's ability to run front-end tests has been particularly useful for optimizing UI and marketing campaigns. Additionally, Dynamic Yield offers valuable insights into key audiences through site personalization, product recommendations, A/B testing, and content management for events.

Customers have reported that Dynamic Yield has enabled faster iteration and improvement of the customer experience on their homegrown websites. It has also been utilized for quick front-end needs such as adding logos or banners. E-commerce departments have found the software helpful in customer engagement, capturing new customers, and conducting A/B testing of different affinity groups. Overall, Dynamic Yield comes highly recommended for e-commerce businesses as it supports growth in all aspects.

Non-technical marketing managers have praised Dynamic Yield for its user-friendly interface when using it for A/B testing, content optimization, and UX improvements on websites. The software has been extensively used for tailoring e-commerce sites to cater to different audiences, personalizing campaigns based on customer interactions and purchases. Furthermore, Dynamic Yield's effectiveness in geo-targeting promotions based on seasonality in different regions has proven beneficial.

Internal ad campaigns have also benefited from Dynamic Yield as it allows for displaying more relevant content to users. The software's ability to create personalized content like recommendations and notifications helps deliver a personalized experience that enhances customer satisfaction. In the Direct To Consumer department specifically, Dynamic Yield is considered a fundamental tool for targeting specific audiences, personalizing content, and driving cross-sells and up-sells.

The versatility of Dynamic Yield extends to providing solutions beyond e-commerce environments. For instance, it supports A/B testing, setting up recommendation widgets, popups, notifications, and hotfixes. Users have found it useful and effective for delivering personalized solutions across various industries.

Users commonly recommend the following three recommendations for Dynamic Yield:

  1. Work closely with the customer success team and utilize them as a resource, including requesting more tutorials and one-on-one support for the software. It is also suggested to have a customer success manager to enhance strategies and provide personalized customer experiences.

  2. When comparing competing services, consider the people behind the software. The software is highly regarded for improving website experiences, particularly for e-commerce businesses. Users advise receiving solid training for long-term benefits and find the software excellent for easy website personalization.

  3. Utilize Dynamic Yield for various purposes, such as testing, personalization, creating audience segments, and integrating with other software. The software receives high recommendations for its ease of setup, A/B testing algorithms, and ability to create personalized experiences. It is believed that every retail site can benefit from these features, making Dynamic Yield suitable for businesses of all sizes and across different industries.

Overall, users emphasize the importance of working closely with the customer success team and highlight the value of personalized support. They also suggest considering the people behind the software when evaluating competing services. Additionally, users highly recommend Dynamic Yield for its testing, personalization, and integration capabilities.

Attribute Ratings

Reviews

(1-25 of 99)
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January 05, 2024

Results-focused

Aloysius "Al" Lee | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Audience targeting based real-time behavior and/or user attributes
  • Quick jump start using out-of-the-box templates and strategies
  • Good insights on campaign and audience performance
  • Strong account/consulting partnership
  • The impact (either positive or negative) of potentially overlapping campaigns, especially the UX personalization or custom code campaigns, may not be easily identifiable.
  • It would make more sense for the new deep-learning and machine learning (ML) driven strategies be made part of the standard offering, as opposed to positioning them as add-on subscription, given that many other completing services are baking in ML as part of their platform evolution.
  • The documentation on the API and custom code implementation can be fleshed out further.
January 04, 2024

Great tool for CRO

Score 9 out of 10
Vetted Review
Verified User
  • Amazing support and Training
  • Platform is easy to use
  • Perfect for Product recs, A/B testing
  • Might be expensive for small business
  • Limited metrics
  • Web Dev needed
Michael Carlisle | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • CRO Testing
  • Digital Experience Platform
  • UX/CX/UI Testing
  • Personalization
  • Admin console is slow at times.
  • "Out of the box" templates have decent functions, but fail to wow.
  • Projects in "Draft" mode don't auto-disable analytics integrations so you (can) get impressions counted in your analytics platform that aren't truly live yet.
Score 10 out of 10
Vetted Review
Verified User
  • The ease of use of the platform
  • Strong performance of product recommendations
  • A/B Testing Insights and strategy building
  • Improved data around audience behavior
  • Creating events and tracking can be tedious
  • Some campaigns can slow down site speed
  • Some of the out of the box templates are cool but not complete
Score 8 out of 10
Vetted Review
Verified User
  • Great Support with my Customer Success Manager
  • Helpful training sessions
  • Innovative and contemporary selection of templates
  • I'm missing further explanations of the various reports
  • I'm missing more metrics
  • Heavy Dynamic Yield script that affects page speed
Score 10 out of 10
Vetted Review
Verified User
  • Innovative out-of-the-box features
  • Robust analytics capabilities
  • Detailed segmentation for building experiences
  • Easier integration capabilities with custom analytics dashboards being used internally (Like Google Data Studio)
Dawei Cao | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • UE personalization and customization: lots of useful OOTB templates; easy to set up with little to no help from engineering
  • Product recommender: multiple strategies can be configured and combined with a lot of flexibility
  • UE AB test - easy to set up and easy to read by a marketing person with little to no help from engineering / analytics
  • Data validation can be made easier: sometimes campaign impression data can be quite different between DY and GA and it is not that easy to reconcile and debug
  • Sometimes DY makes a decision on what experience to render before all attributes for targeting are available (especially audience), and some customers may see a generic experience even if a more specific experience is available. Would be nice if the wait feature is more powerful so we can tell DY to wait for the audience data to completely load
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Our account manager does a great job of keeping us organized and goal oriented.
  • We value the reports available to us on DY and find them to be useful when refining campaigns and variations.
  • I love how DY offers great out of the box ideas.
  • I wish I had more one on one training with our former account manager when first using the platform when I joined the company. I've never used this tool and it took a couple months to understand.
Sidonia Șerban | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Deep Learning Strategy helps us recommend products tailored to the customer's needs and motivations
  • The Online Support and account manager Klaudia are extremely helpful in providing us with support when we get stuck implementing experiences and Klaudia always brings new ideas to the table
  • the templates provided by Dynamic Yield are easy to use, for example, social proof ones and that gives an easy alternative to testing something super fast
  • bought together strategy works poorly, I usually end up getting one of the fallback strategies
  • I can't move between variations when previewing on my iphone
  • multitouch doesn't allow for different targeting options
Adriana Scala | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Frequent, high quality contact time with the DY team
  • Simple, intuitive UX on the platform
  • A problem-solving attitude in where no ideas are bad ideas
  • The ability to label multiple campaigns at a time on the Campaign dashboard by multi-selecting them - would be really useful for me!
  • lots and lots of saving is needed on every campaign
  • I'd like to see cookie targeting for API campaigns
Score 10 out of 10
Vetted Review
Verified User
  • ) Provides potential targeting opportunities based on machine learning
  • ) As part of an A/B test, it provides information about statistical significance
  • ) Many things are explained on the platform, so it is easy to understand all settings
  • ) Very good availability of DY employees for questions
  • ) Quick Win Mailings would be helpful to exploit the potential of the tool even more in the Daily Work.
  • ) That multiple users can work within a campaign without overwriting each other.
  • ) More concrete reporting at the variation level, especially for recommendation campaigns.
  • ) Saving an additional stylesheet that can be used when a new default template is used, e.g. font, font style, etc.
Score 10 out of 10
Vetted Review
Verified User
  • The platform itself is very intuitive and easy to use
  • Algorithmic performance
  • Audiences - lots of flexibility and control
  • Dynamic Yield is excellent for powering recommendations, personalized experiences, testing, and optimizing those experiences across channels including the app and web. Though Dynamic Yield has CDP-like capabilities, it’s not a pure CDP, so I’d recommend using another platform for that. That being said, Dynamic Yield does allow you to onboard data from pretty much any third-party source, as well as push audiences to third-party ESPs and media platforms.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Product recommendations are easy to set up, and powerfully personalizable through either hands on refining or automated A/B testing
  • Customer insights are easy to set up and can be applied retroactively to data
  • A/B testing anything from different graphics to copy to page layouts is easy to set up and implement site wide
  • Greater flexibility for the out of the box templates - things such as typeface are not consistent and can require developer time to ensure a seamless site experience
  • Exporting datasets don't necessarily reflect the way Dyanmic Yield is implemented on site, occasionally requiring that you go through experience by experience to extract the data you want
  • I would like to see a more customizable homepage dashboard with the ability to modify the content of widgets, showing trends across multiple experiences rather than just being able to update the timeframe for a widget between Yesterday, Past 7 Days, or Past 30 Days before having to deep dive into a full report
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Dynamic Yield out of the box tools are easy to use!
  • Dynamic Yield provides great use cases and strategies through a customer success manager.
  • Dynamic Yield is easily customizable to replicate your site theme.
  • Dynamic Yield SPL seems a little buggy as my business is on a headless environment.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Customer success -- our customer success lead helps us learn the tool and make the most of what's available.
  • Easy to use navigation -- there's a lot available in the program, but it's not too overwhelming to navigate and digest.
  • Detailed reporting -- each test can be analyzed from many different viewpoints. Our rep also helps provide us with additional information and insight on how our campaigns are performing.
  • I do think it's not quite self-serving. It's easy to navigate and manage once you get a hang of it, but it does take, in my experience, a bit of training to get started with the program. The Success reps help with that, which is great.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • A/B testing so we can constantly continue to improve on the recommendations we show.
  • Good tracking analytics for review.
  • Easy to change and setup new recommendation testing.
  • Initial implementation is a bit cumbersome.
  • Setting up recommendations in new spots throughout the site does require some web dev experience.
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