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Easy Innkeeping has proven to be a valuable tool for hotel owners and managers, addressing various business problems and streamlining …
Overview
What is Easy Innkeeping?
Easy Innkeeping is a cloud-based management software that offers an efficient solution for small to medium-sized hotels, motels, condos, resorts, B&Bs, inns, RV parks and campgrounds of up to 100 rooms. This software comes with live support and training included and supports mobile-friendly bookings...
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What is Easy Innkeeping?
Easy Innkeeping from the Texas company of the same name (alternately Gracesoft) is a hotel management system supporting online bookings and the reservation desk, payment and channel management, and other front-desk oriented operations automation.
Entry-level set up fee?
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
GraceSoft Hotel Management Software Overview | Hotel Reservation Software
YouTube
GracesSoft's Easy Innkeeping - Google Hotels- Live Demo
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Product Details
- About
- Tech Details
What is Easy Innkeeping?
Easy Innkeeping is a cloud-based management software that offers an efficient solution for small to medium-sized hotels, motels, condos, resorts, B&Bs, inns, RV parks and campgrounds of up to 100 rooms. This software comes with live support and training included and supports mobile-friendly bookings through smartphones or tablets. The application has an online reservation system integrated with POS and CMS technology combined with multilingual capacity delivering simple hotel reservations.
Easy InnKeeping incorporates real-time room availability charts which allow users to select multiple rooms easily while also enabling them to block specific dates as required. Additionally, the platform provides integration support for Booking.com and Expedia allowing seamless synchronisation between different platforms making sure there is no double-booking.
Apart from standard features such as housekeeping services and hourly reservations Easy InnKeeping includes email marketing campaigns targeted towards reaching out to bulk clients through E-connect feature that allows personalised emails using templates. Lastly it possesses a unique owner portal feature where property owners can manage their own rentals which makes ownership more streamlined thereby providing greater control over their properties whilst still receiving ample technical support round the clock.
Easy Innkeeping Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Easy Innkeeping has proven to be a valuable tool for hotel owners and managers, addressing various business problems and streamlining operations. Users have commended the software for its ability to track pricing and hotel requirements, enabling them to run their businesses smoothly. By providing real-time booking management, Easy Innkeeping helps users keep track of reservations and avoid double bookings, ensuring a seamless experience for both guests and staff.
The convenience and accessibility of Easy Innkeeping across multiple platforms have been praised by users. Being able to review the system from home or any location with an internet connection has significantly improved efficiency and flexibility in managing bookings. Additionally, the software's quick confirmation reports have been time-saving and have added a professional touch to guest interactions.
Customer support has played a significant role in user satisfaction with Easy Innkeeping. Users have consistently found the support team to be available and helpful whenever assistance is needed. Furthermore, Easy Innkeeping's user-friendly interface has made it easy for owners and staff members alike to use and manage the software effectively.
Integration with online websites has been a notable feature of Easy Innkeeping, allowing users to showcase sold-out rooms and facilitate direct bookings from their webpages. While there have been occasional issues with email confirmations, the overall organizational benefits for running businesses more efficiently outweigh any minor concerns.
Easy Innkeeping has been particularly useful for those transitioning from manual systems to online management. The software's continuous improvements have made it increasingly user-friendly, appreciated by long-time users who rely on it for managing reservations, financial reports, and coordinating cleaning services for their properties.
Although some users have experienced challenges with producing customized reports and follow-up support, Easy Innkeeping generally meets users' needs and saves them time. It has also gained recommendations among users who are new to hotel management software or may not be computer-savvy.
While there have been minor inconveniences such as limitations in certain fields and viewing panes within the software, users have generally found Easy Innkeeping easy to use and visually appealing. However, concerns have arisen regarding the software's future suitability for larger companies, particularly in terms of speed, accuracy, and customer service.
Issues with data conversion from other software and slow refresh rates have been reported by some users, prompting frustrations. Mixed experiences with tech support have also been noted, with some users receiving prompt assistance while others experiencing delays or lack of resolution.
Despite these challenges, Easy Innkeeping has been praised for its constant improvements and reliable uptime. However, there are concerns among users about potential security vulnerabilities
Thorough Demo and Training: Several users have found the demo and training provided for Easy Innkeeping to be comprehensive, giving them a thorough understanding of the application's features and functionalities.
User-Friendly Interface: Many reviewers have appreciated the user-friendly nature of Easy Innkeeping, stating that it is easy to navigate and utilize. This has made it convenient for users with varying levels of computer literacy to work with the software effectively.
Responsive Support Team: A significant number of users have praised Easy Innkeeping's support team for their responsiveness and availability. Customers have reported that they were readily available to assist with any queries or issues, ensuring a smooth experience while using the software.
Outdated User Interface: Reviewers have expressed dissatisfaction with the outdated user interface of Easy Innkeeping. Some users have found it to be visually unappealing and not up to modern design standards.
Limited Features: Several reviewers have mentioned that Easy Innkeeping lacks certain features they would like to see in the software. Users feel that the software could benefit from additional functionalities to better meet their needs and improve their overall experience.
Challenging Setup Process and Lack of Training: A common complaint among reviewers is the challenging setup process of Easy Innkeeping, as well as the lack of sufficient training and follow-up from the sales team. Some users have reported difficulties in getting started with the software due to a lack of clear instructions or support provided during the onboarding process.