Goverlan Reach, from EasyVista

Users highly recommend using Goverlan for remote assistance and management, especially as an alternative to TeamViewer. They find it easy to use and mention that it saves time during troubleshooting. It is also recommended for remote login and support.

Users suggest assessing the desktop/server environment before implementing Goverlan and ensuring that enough licenses are obtained. They highly recommend it over Remote Desktop due to its additional functionalities. Familiarizing oneself with the software is also recommended, as it is considered powerful and robust. Goverlan is suggested for managing Active Directory, remote PCs, and running scripts for information retrieval.

Users advise evaluating needs before purchasing Goverlan to avoid unnecessary features or buying fewer licenses than required. The software is recommended for its simple implementation and remote management capabilities, although there may be a slight learning curve. Trying out other RMM products before deciding on Goverlan is also suggested. Additionally, users recommend getting training on how to use the software effectively in order to maximize its features.

Overall, the general consensus among users is that Goverlan is a great tool for remote management and assistance, with positive feedback about its ease of use and time-saving abilities during troubleshooting. However, users do note that in-depth reporting on system health and details could be improved.