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Goverlan Reach, from EasyVista

Goverlan Reach, from EasyVista

Overview

What is Goverlan Reach, from EasyVista?

EasyVista’s Goverlan Reach process automation technology and remote support access solutions will enable support agents to have a comprehensive and exhaustive end-to-end view of all IT services from infrastructure to endpoints while providing the ability to fix issues proactively before…

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Recent Reviews

TrustRadius Insights

Remote Access Benefit: Users appreciate the ability to remote into computers and troubleshoot issues, finding it to be a great benefit. …
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Pricing

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What is Goverlan Reach, from EasyVista?

EasyVista’s Goverlan Reach process automation technology and remote support access solutions will enable support agents to have a comprehensive and exhaustive end-to-end view of all IT services from infrastructure to endpoints while providing the ability to fix issues proactively before they have a…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is RPort?

RPort remote management of IT infrastructure - free and open-sourceUsers can manage Windows, Linux, desktops and servers, and IoT devices from one central console. Securely log into remote systems behind firewalls and without fixed IP addresses. Access devices via a user interface from a browser.…

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Product Details

What is Goverlan Reach, from EasyVista?

Goverlan Reach, from EasyVista Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(2)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users highly recommend using Goverlan for remote assistance and management, especially as an alternative to TeamViewer. They find it easy to use and mention that it saves time during troubleshooting. It is also recommended for remote login and support.

Users suggest assessing the desktop/server environment before implementing Goverlan and ensuring that enough licenses are obtained. They highly recommend it over Remote Desktop due to its additional functionalities. Familiarizing oneself with the software is also recommended, as it is considered powerful and robust. Goverlan is suggested for managing Active Directory, remote PCs, and running scripts for information retrieval.

Users advise evaluating needs before purchasing Goverlan to avoid unnecessary features or buying fewer licenses than required. The software is recommended for its simple implementation and remote management capabilities, although there may be a slight learning curve. Trying out other RMM products before deciding on Goverlan is also suggested. Additionally, users recommend getting training on how to use the software effectively in order to maximize its features.

Overall, the general consensus among users is that Goverlan is a great tool for remote management and assistance, with positive feedback about its ease of use and time-saving abilities during troubleshooting. However, users do note that in-depth reporting on system health and details could be improved.

Reviews

(1-1 of 1)
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Rob Booth | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Goverlan Reach as our everyday remote desktop support tool to provide assistance to end users. Its ad integration lets me see who's logged on where and quickly find the user session.

At the professional level, Goverlan Reach lets me do so much more than this, providing me with accurate reports on what software is installed and where and enabling the easy rollout of new software via MSI / script.
  • Desktop support
  • Process Automation
  • Easily Customisable Reporting
  • Occasional caching provides out of date information
  • Basic license needs a little more
  • Simplification of software removal would be nice
Great for managing a single client with AD integration allowing quick troubleshooting of common issues such as password lockout and aging passwords. Remote desktop is quick and easy to find individual users.

It is also easy to run power shell commands whilst the user is logged in without affecting their session to fix things in the background.
  • Remote Desktop
  • Automation
  • Reporting
  • Provide support without any codes or passwords from users
  • Software inventory and version mismatch reporting
  • Deployment of updates and new software
Overall I've found Goverlan Reach to be as good as other tools for remote desktops, with the ad integration taking it to the next level. This comes at a cost that not all will be willing to pay for, and the basic license of Goverlan Reach lacks many of the features that make the product stand out from the rest.
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