Name: Goverlan Reach, from EasyVista
Rating: 9.3 (3 reviews)
Author: EasyVista

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Continuous Integration

Mind Mapping

Development

Attendance Tracking

Education

Business Intelligence (BI)

Case Management

Collaboration

Diagramming

Enterprise Resource Planning (ERP)

Office Suites

Enterprise

Accounting

Online Trading

Finance and Accounting

Applicant Tracking

Background Check

Corporate Learning Management

Credentialing

Diversity, Equity, and Inclusion (DEI)

Freelance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authentication

Business Internet Service Providers (ISPs)

Cloud Storage

Container Management

Digital Experience Monitoring (DEM)

Disaster Recovery as a Service (DRaaS)

Dynamic Application Security Testing (DAST)

Fraud Detection

High Availability Cluster

Integration Platform as a Service (iPaaS)

M2M Application Development

Managed Security Service

Message Oriented Middleware

Modular Storage Area Network (SAN)

Network Performance Monitoring

Phishing Detection and Response

Security Validation

Storage Area Network

Virtualization Management

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Reference Management

Email Marketing

Identity Resolution

Marketing Automation

Mobile Marketing

SMS Marketing

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Security Posture Management

Security

Building Information Modeling (BIM)

Catering

Equation Editors

Intelligent Document Processing

Legal Research

Moving Software

OSS/BSS (Operations Support/Business Support)

Online Voting

Real Estate Property Management

Vertical-Specific

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### Remote Support and Assistance
User feedback on Goverlan Reach, from EasyVista, consistently highlights the effectiveness and efficiency of its remote support and assistance capabilities. Users appreciate the ease of remotely connecting to and assisting end-users, whether they are on the local network or off-site. The tool's ability to provide quick and proactive troubleshooting, along with features like remote control and process automation, has been instrumental in streamlining support processes for many organizations. Despite some minor challenges like initial setup complexities and lack of support for Android devices, users generally find Goverlan Reach to be a reliable and user-friendly solution for remote support and assistance.

### Device and Server Management
Users generally praise Goverlan Reach, from EasyVista, for its efficient management of remote servers and devices. The feedback highlights the ease of use, ability to connect to multiple devices simultaneously, and the convenience of remote access for troubleshooting and support. Some users have noted minor issues such as occasional session freezes and difficulties with devices lacking monitors, but overall, the consensus is positive regarding the device and server management capabilities of Goverlan Reach.

### Help Desk and Technician Tools
Users generally appreciate the comprehensive capabilities of Goverlan Reach, from EasyVista's help desk and technician tools suite. The feedback highlights the convenience of having all necessary tools in one place, streamlining support processes and enabling efficient remote assistance. While some users mention a learning curve due to the abundance of tools, overall, the sentiment leans towards the positive side, emphasizing the effectiveness and time-saving aspects of the help desk and technician tools provided by Goverlan Reach.

### Software Installation and Updates
Opinions on software installation and updates with Goverlan Reach, from EasyVista, vary among users. While some users praise its ease of deployment and user-friendly interface for installing and updating software remotely, others express concerns about the time-consuming client installation process. The ability to push software updates efficiently and troubleshoot application problems remotely is highlighted as a significant benefit by many users. However, a few users mention challenges with constant updates required for remote clients and the need for admin rights to install the software. Despite mixed feedback, Goverlan Reach's software installation and updates capabilities seem to offer valuable features for IT departments and end users alike.

### Network and System Administration
User sentiment regarding Goverlan Reach, from EasyVista's network and system administration capabilities is generally positive. Users appreciate the ease of managing PCs remotely, the centralized system for network control, and the efficient ticket resolution it offers. However, some users have encountered challenges when trying to access PCs without admin rights or connecting to users on VPNs from public networks. Despite these minor drawbacks, the overall consensus leans towards the effectiveness and convenience of Goverlan Reach in network and system administration tasks.

### Active Directory Integration
User feedback on Goverlan Reach, from EasyVista's active directory integration, is predominantly positive. Many users appreciate the seamless integration with Active Directory, which simplifies user and device management. The tool's ability to mirror the organizational structure of Active Directory and provide user-friendly navigation is highly valued. However, some users have encountered challenges, particularly with integrating Mac devices into the environment. Despite this, the overall sentiment leans towards the effectiveness and convenience of the Active Directory integration offered by Goverlan Reach.

### Access and Security Management
User feedback on Goverlan Reach, from EasyVista's access and security management features is generally positive. Users appreciate the ease of remote access to PCs and the efficiency in password management tasks. However, some users have raised concerns about the need for a single login when connecting to different systems. Despite minor issues, the tool is commended for its intuitive interface and effectiveness in facilitating remote login processes. Additionally, the centralized management of user endpoints and the ability to reset passwords and perform other Active Directory tasks from a single point are highlighted as valuable features.

### Remote Access Technologies
Users consistently highlight Goverlan Reach, from EasyVista, for its efficient and reliable remote access technologies. The ability to connect remotely using various protocols like RDP, VNC, and SSH has been a key feature appreciated by users. Despite some minor issues reported, such as occasional connectivity challenges and the need for software installations on remote PCs, the overall sentiment leans towards the positive side. Users find that Goverlan Reach's remote access technologies streamline their workflow by enabling them to troubleshoot, install software, and manage remote desktops effectively. The platform's user-friendly interface and diverse remote access options contribute to its appeal among users seeking remote connectivity solutions.

### User and Session Management
Users generally appreciate Goverlan Reach, from EasyVista, for its robust user and session management features. The ability to efficiently connect to remote users' workstations and troubleshoot issues without disrupting their workflow has garnered positive feedback. While some users have noted minor inconveniences, such as occasional difficulties in identifying logged-in users, overall, the consensus leans towards the effectiveness and ease of use of Goverlan Reach in managing user sessions and interactions.

### Automation and Scripting
Users generally appreciate the automation and scripting functionalities of Goverlan Reach for their ability to streamline IT processes and enhance task management efficiency. While some users find the automation module slightly complex and less comprehensive than desired, overall, the tool is commended for its automation capabilities that facilitate remote tasks and improve operational productivity. Additionally, users highlight the ease of scripting and the software's ability to optimize performance through automated processes.

### Troubleshooting and Problem Resolution
Users generally appreciate Goverlan Reach, from EasyVista, for its effective troubleshooting and issue resolution capabilities. The platform's ability to swiftly identify and address various technical issues remotely has garnered positive feedback from users across different departments and locations. While some users have encountered occasional glitches or connectivity issues, the overall consensus is that Goverlan Reach provides a reliable and efficient solution for troubleshooting and problem resolution tasks. The platform's intuitive interface and comprehensive features contribute to its effectiveness in resolving user issues promptly and without the need for physical intervention.

### Performance Optimization
User sentiment regarding Goverlan Reach, from EasyVista's performance optimization capabilities is predominantly positive. The tool is lauded for its ability to effectively optimize system performance by managing access to business information and providing remote access to both Windows and Mac clients. Reviewers appreciate the innovative interface, high performance, and profitability it brings to their organizations. Additionally, the software's search function is highlighted as a valuable feature that aids in locating essential resources efficiently. The platform's compatibility with various operating systems further enhances its appeal, making it a versatile and reliable solution for performance optimization needs.

### Deployment and Configuration
User feedback on Goverlan Reach, from EasyVista, showcases a mix of opinions regarding its deployment and configuration features. While some users appreciate the ease of deployment and configuration, others find it slightly complicated and recommend seeking professional assistance. The application's integration with Active Directory and its GUI are highlighted as positive aspects, making deployment and configuration more streamlined for users. However, there are suggestions for clearer network configuration planning before initiating server or gateway builds to ensure a smooth deployment process. Additionally, recommendations include licensing based on the number of technicians and emphasizing easy deployment methods like Group Policy for agent deployment. Despite some concerns about agent deployment requirements, users generally find Goverlan Reach's deployment and configuration capabilities to be efficient and reliable, contributing to a positive user experience.

### Monitoring and Reporting
Users generally find Goverlan Reach's monitoring and reporting features to be robust and efficient, particularly praising its ability to automate processes and generate detailed reports on software installations and machine status. While some users have minor suggestions for improvement in terms of report automation and software installs, overall, the tool is commended for delivering on its promises effectively. The reports feature is highlighted as a valuable asset, enabling users to easily identify outdated software packages and monitor network performance.

Users highly recommend using Goverlan for remote assistance and management, especially as an alternative to TeamViewer. They find it easy to use and mention that it saves time during troubleshooting. It is also recommended for remote login and support.

Users suggest assessing the desktop/server environment before implementing Goverlan and ensuring that enough licenses are obtained. They highly recommend it over Remote Desktop due to its additional functionalities. Familiarizing oneself with the software is also recommended, as it is considered powerful and robust. Goverlan is suggested for managing Active Directory, remote PCs, and running scripts for information retrieval.

Users advise evaluating needs before purchasing Goverlan to avoid unnecessary features or buying fewer licenses than required. The software is recommended for its simple implementation and remote management capabilities, although there may be a slight learning curve. Trying out other RMM products before deciding on Goverlan is also suggested. Additionally, users recommend getting training on how to use the software effectively in order to maximize its features.

Overall, the general consensus among users is that Goverlan is a great tool for remote management and assistance, with positive feedback about its ease of use and time-saving abilities during troubleshooting. However, users do note that in-depth reporting on system health and details could be improved.

Remote Access Benefit: Users appreciate the ability to remote into computers and troubleshoot issues, finding it to be a great benefit. They have stated that this feature has saved them time and frustration.

Automation Feature: The automation feature for performing bulk actions on multiple computers simultaneously is highly valued by users. Many reviewers have mentioned how this feature has increased their efficiency and productivity.

Convenient System Details: Users find it convenient to be able to check system details without logging into the remote and having access to folders and applications. This capability has been praised by several users for its ease of use and time-saving benefits.

EasyVista’s Goverlan Reach process automation technology and remote support access solutions will enable support agents to have a comprehensive and exhaustive end-to-end view of all IT services from infrastructure to endpoints while providing the ability to fix issues proactively before they have a chance to impact the business.

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

Business

Premium

Corporate

Remote Access

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.

Self-Hosted

Standard

Enterprise (Managed Private Cloud)

Goverlan Reach, from EasyVista

Remote Support

Likelihood to Recommend

EasyVista is a global leader in consumerized service management solutions for mid to large-sized enterprises. We help modern CIOs bring consumerized services to market quickly, allowing them to embrace the social, shifting, flattening and emergent realities of today’s digital enterprise. We allow them to become the “Chief Service Provider” that modern organizations require, reducing time-to-market and driving efficiencies across the entire enterprise.&nbsp;<br><br><span>EasyVista delivers core values to more than 900 customers in banking, insurance, higher education, healthcare, government, IT outsourcing and consulting. The company has a direct presence around the world with offices in the US, Canada, France, Germany, UK, Italy, Spain and Portugal. The company is traded on NYSE Euronext.</span>

EasyVista

Remote access products allow users to operate devices through an internet connection.

Attended device access

The quality and reliability of connections to remote devices that are currently attended by an active user.

Unattended device access

The quality and reliability of connections to unattended remote devices.

Mobile device access

The quality and reliability of remote connections to end-user mobile devices.

Virtual device access

The availability, quality, and reliability of remote connections to virtual machines and devices.

Multiple-display support

The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

Multiple concurrent sessions

More than one user can access the same remote device at the same time.

Remote support products help technicians and other experts assist end-users by connecting directly to the end-user device.

Camera sharing

The remote user and end user can share a live camera feed from their device during a session.

Session transfer

The remote user can transfer or share a remote session with another user to help troubleshoot or escalate an issue.

Remote Administration

Remote administration software is used to control a computer from a remote location.

File transfer

Securely exchange files with remote computer without having to use email or FTP.

Instant message

Ability for administrator to communicate via instant message with remote user.

Access to sleeping/powered-off computers

Remote access and troubleshooting of out-of-band computers.

Session record

Ability to record session for training purposes.

Annotations

Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

Third-party software integrations

Integration functionality with third-party or in-house systems.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

ManageEngine Site24x7

Qualys TruRisk Platform

Splashtop

Lead Engineer

Goverlan Reach, from EasyVista 2022-11-28 17:29:56

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Home

Remote Support Software

We use Goverlan Reach as our everyday remote desktop support tool to provide assistance to end users. Its ad integration lets me see who's logged on where and quickly find the user session.

At the professional level, Goverlan Reach lets me do so much more than this, providing me with accurate reports on what software is installed and where and enabling the easy rollout of new software via MSI / script.

Desktop support
Process Automation
Easily Customisable Reporting

Occasional caching provides out of date information
Basic license needs a little more
Simplification of software removal would be nice

Provide support without any codes or passwords from users
Software inventory and version mismatch reporting
Deployment of updates and new software

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Goverlan Reach, from EasyVista

Overview

What is Goverlan Reach, from EasyVista?