Name: EasyVista Service Manager
Rating: 8 (9 reviews)
Author: EasyVista

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

PHP Frameworks

Development

Learning Management

Education

Business Intelligence (BI)

Collaboration

Demand Planning

Enterprise Content Management

Enterprise Feedback Management

Facility Management

Knowledge Management

Payment Facilitation

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Wallets

Hedge Fund

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Embedded Database

Endpoint Security

Fraud Detection

Function as a Service (FaaS)

Graph Database

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Network Attached Storage

Network Performance Monitoring

Object Storage

Privileged Access Management

Rack Servers

Storage as a Service (STaaS)

Technology Business Management

Value Stream Management

Website Hosting

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Contact Management

Content Management

Creative Management

Customer Advocacy

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Auction Software

Customer Relationship Management (CRM)

Headless eCommerce

Lead Management

Sales Incentive Compensation Management

Sales

Data-Centric Audit Protection (DCAP)

Database Security

Operational Technology (OT) Security

Security

Aviation

Civil Engineering

Computer-Aided Manufacturing (CAM)

Healthcare Learning Management

Lease Management

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Based on user reviews, there are several common recommendations for EasyVista. Users emphasize considering customer experience and quality support service. They recommend EasyVista as a comprehensive package that fulfills an organization's needs and suggest using it for companies with SQL knowledge and a full team for support. Some users also recommend utilizing FMX as a contractor to help implement EasyVista.

Another recommendation is to take the plunge and utilize EasyVista. Users suggest extensively demoing the platform and customizing it to specific needs. They advise carefully weighing options instead of always going with the cheapest solution. Additionally, it is recommended to start with one module of EasyVista and expand as needed.

An important aspect of effective implementation is ensuring integration. Users recommend finding a good integration partner who understands their needs. They emphasize the importance of training users to ensure successful implementation. It is also advised to involve procurement from the start and make processes simpler.

Overall, users recommend EasyVista for its extensive functionality, flexibility, ease of administration, and professional services. They highlight the importance of evaluating IT processes, automating workflows, and gradually utilizing the platform's capabilities. Additionally, users appreciate EasyVista's success-based relationship with clients, helpful support team, transparent licensing, and great customer relationships.

Unintuitive Interface: Many users have found the interface of the software to be unintuitive and not user-friendly. They mention that it takes time and training for users to adapt and get familiar with the software. Some reviewers have specifically mentioned that certain design features are available in some forms but not in others, causing confusion and frustration during work.

Difficult Reporting Functionality: The reporting functionality is criticized for being difficult to use and not providing easy access to reports on the fly. Users mention that the inconsistency in field names between different features makes it tricky to create views. Additionally, some users express frustration with the lack of flexibility in handling technical situations.

Poor Search Features: Some users express frustration with the poor search features provided by the software. They find them ineffective in finding desired information efficiently. This limitation hampers productivity as users struggle to locate specific data within the system.

EasyVista is a versatile ITSM solution that has been instrumental in solving various challenges for its users. Many users have experienced slowness and functional errors in their previous systems, but EasyVista aims to address these issues and provide a more efficient platform. It has proved to be a valuable tool for Incident and Request management, as well as Asset Management. By providing systems that work and grow with them, EasyVista enables better support to clients.

One of the key benefits of EasyVista is its ability to enhance workflow and provide visibility into the flow of work for Operations and Service Desk teams. With features like Incidents, Service Requests, KBA, Change Management, Asset Management, and soon CMDB, it offers a comprehensive ITSM solution. Managed Services Providers like Wireless Analytics rely on EasyVista for processing Requests, Incidents, and Asset Management because of its dynamic nature and customization capabilities.

Although some users have faced challenges with the Support Team and CMC, EasyVista has generally been seen as rising to the occasion. The MyIT Portal with Self-help feature has significantly reduced calls to the Helpdesk, resulting in positive feedback. Users across different departments such as IT, plant operations, print shop, and logistical services have successfully utilized EasyVista as a help desk ticketing system or to manage service requests.

EasyVista's ability to automate key processes and improve operations across all service management domains has been widely recognized. It helps track service requests, generate usage reports, and focus service efforts based on feedback. Whether it's error tracking, new developments, or making workers more accountable for their daily tasks, EasyVista provides a flexible solution. It serves as a central store for all things IT-related and offers global insight into each region's IT issues.

Users from various industries have benefited from using EasyVista. For example, it has replaced MS System Center Service Manager in some cases within the health management sector, resulting in improved efficiency and self-help capabilities. Real estate services maintenance has also been streamlined through EasyVista, reducing response time and managing service processes effectively.

Overall, EasyVista has helped users achieve their goals, improve processes, and reduce costs. Its adaptability and workflow engine have provided automation and control, allowing for better reporting to upper management and enhanced customer satisfaction. Users appreciate the simplicity of the interface and the consolidation of multiple ticketing systems into one. Furthermore, it has enabled accurate metrics and quick retrieval of data, leading to better decision-making and service improvement. With EasyVista, users have been able to control assets, manage problems, and enhance end customer satisfaction through a robust self-service portal and service catalog.

One of the key advantages of EasyVista is its cost-effectiveness and adaptability. Users have found it to be a cost-effective solution for full IT support, reducing the cost of ownership over time. Its high level of configurability allows the IT department to adjust processes as business needs evolve, providing flexibility and efficiency.

EasyVista's workflow engine has been instrumental in streamlining and enhancing existing processes for users. By automating manual workflows and providing self-service access, it allows service desk staff to focus on core tasks. With EasyVista as the single source of truth and point of contact for every user, users have been able to consolidate multiple ticketing systems into one, improving efficiency and eliminating the need for multiple disconnected tools.

Users have experienced significant cost savings with EasyVista, both in terms of tool configuration and overall costs over time. The interface for end users is simple and attractive, encouraging autonomous resolution of simple issues. It also provides better incident and service request tracking, allowing users to measure SLAs in ways that are more meaningful to business stakeholders.

EasyVista has become the main source for work order distribution and resolution for many users. It enables effective monitoring of issue resolution effectiveness and easy escalation to other departments if needed. Additionally, EasyVista facilitates secure payment processing for shared software chargebacks and departmental invoicing.

In conclusion, EasyVista has proven to be an invaluable ITSM solution for various industries and organizations. Its features like workflow automation, cost-effectiveness, adaptability, and improved incident tracking have addressed user challenges effectively. As a result, users have experienced increased efficiency, reduced costs, enhanced customer satisfaction, and streamlined service management processes through EasyVista's robust capabilities.

EasyVista Service Manager is a cloud-based IT Service Management (ITSM) software solution designed to support digital transformation across organizations. According to the vendor, it offers a versatile and powerful way to manage service delivery for businesses of all sizes. EasyVista Service Manager is used by IT professionals, service desk teams, IT service providers, enterprise service management teams, and human resources departments.

## Key Features

**Incident Management**: EasyVista Service Manager accelerates incident management with automated routing, flexible incident creation, and predictive search.

**Problem Management**: Users can identify, document, and track recurring issues down to the root cause to prevent future occurrences.

**Change Management**: EasyVista Service Manager simplifies change management with a graphical workflow engine, configurable dashboards, and automatic alerts for conflicting scheduled changes.

**Request Fulfillment**: The solution ensures prompt and efficient service delivery through a powerful workflow engine.

**Service Level Management**: EasyVista Service Manager provides complete control over service level agreements and monitors service performance against defined targets.

**Knowledge Management**: The solution facilitates incident resolution and knowledge improvement with a comprehensive Knowledge Management lifecycle.

**Service Asset & Configuration Management**: EasyVista Service Manager enables easy management of the complete asset lifecycle, from purchasing to decommissioning.

**Self-Service**: The solution empowers end-users with user-friendly web portals for request submission, tracking, knowledge search, and incident logging.

**IT Financial Management**: EasyVista Service Manager offers better visibility into financial and service utilization data to optimize IT investments.

EasyVista Service Manager is the New York company's ITIL / ITSM service solution.

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.

ITSM Standard

ITSM Pro

ITSM Enterprise

On Premise

Cloud

EasyVista Service Manager

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

EasyVista | How to Create Tickets Fast in EV Service Manager

ITIL Problem Management with EasyVista Service Manager ITSM (Demo)

Likelihood to Recommend

Incident and problem management

Change management

Organize and prioritize service tickets

Expert directory

Service restoration

Self-service tools

Subscription-based notifications

ITSM collaboration and documentation

ITSM reports and dashboards

Change requests repository

Service-level management

EasyVista is a global leader in consumerized service management solutions for mid to large-sized enterprises. We help modern CIOs bring consumerized services to market quickly, allowing them to embrace the social, shifting, flattening and emergent realities of today’s digital enterprise. We allow them to become the “Chief Service Provider” that modern organizations require, reducing time-to-market and driving efficiencies across the entire enterprise.&nbsp;<br><br><span>EasyVista delivers core values to more than 900 customers in banking, insurance, higher education, healthcare, government, IT outsourcing and consulting. The company has a direct presence around the world with offices in the US, Canada, France, Germany, UK, Italy, Spain and Portugal. The company is traded on NYSE Euronext.</span>

EasyVista

Streamlining ticketing and service restoration processes

Prioritize tickets to ensure most urgent are tackled first

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Impact assessment and automated fixes for common problems

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Users subscribe to notifications for ticket updates

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Ensuring standardized processes for making changes to IT infrastructure

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Process for negotiating agreements regarding service level expectations, and ensuring these are met

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Smartsheet

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Adobe Acrobat

Technology Procurement Consultant

EasyVista IT Service Manager 2018-03-06 21:49:02

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Technical team

Team members

Able to resolve

Mobile app

Work orders

Tech support

Cell phone

Non technical

Work order

Reports help

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IT Service Management (ITSM) Tools

Currently, EasyVista IT Service Manager is being used as our main source of work order distribution and resolution. Our customers, faculty and staff members, submit request for various kinds of issues from simply how-to use for software to arranging network cable installation. Our administrative layer can run comprehensive reports to monitoring our effectiveness with resolving issues of our customers as a team or individual technicians. It helps us keep track of how long it takes to resolve an issue or easily elevate it to another department to complete other parts of a task. For procurement, the system gives us an easy way for customers to submit payment for shared software charge backs and invoicing the respective departments.

Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.

Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.

Our turnaround time has decreased steadily use implementing use.
Our CIO is update on the progress of his team at all times.
The customers feel better informed about their requests from start to finish.

EasyVista Service Manager

Overview

What is EasyVista Service Manager?