Name: ebotify
Author: Mindpath Technology

Help Desk

Web and Video Conferencing

Customer Support

Automation Testing

Image Recognition

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Contract Management

Supply Chain Management

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Technical Skills Assessment

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Integration

Data Mapping

Data Privacy Management

Database Load Balancing

Database Performance Monitoring

Debugging

Edge Computing

Event Monitoring

Fraud Detection

Governance, Risk & Compliance

IT Asset Disposal

Integration Platform as a Service (iPaaS)

Internet Security

Managed Hosting

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Secret Managers

Security Analytics

Storage Management

Tape Storage

Unified Endpoint Management (UEM)

Virtual Private Cloud (VPC)

WAN Optimization

Wireless LAN

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Community

Computer-Assisted Translation

Content Management

Digital Rewards

Email Marketing

Marketing Analytics

Marketing Automation

Predictive Analytics

Social Media Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Consulting

Sales

Microsegmentation

Security

Animation

Chargeback Management

Chiropractic

Construction Management

Tax Practice Management

Vertical-Specific

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ebotify, developed by MindPath Technology Limited, is an AI conversational bot designed to engage audiences, convince prospects, and assist customers through meaningful dialogue. This platform is intended for small to large-sized companies across various industries. According to the vendor, ebotify offers conversational AI-powered chatbots that can understand natural language and provide quick responses to customer queries, allowing businesses to automate repetitive tasks and potentially reduce operational costs.

## Key Features

According to the vendor, ebotify provides detailed analytics on conversions and traffic sources. Businesses can track the performance of their chatbots, gain insights into customer behavior, preferences, and trends. This data-driven approach is said to help improve customer experience and potentially drive better results.

The vendor claims that ebotify's agent assist feature enables live chat support for customer service representatives. It is intended to help agents respond to customer queries more efficiently and effectively by providing a single window for agents to respond across different messaging platforms. This feature is said to streamline customer support processes and potentially enhance productivity.

ebotify is designed to support a wide range of messaging channels, including WhatsApp, Facebook Messenger, SMS, Telegram, and more. According to the vendor, businesses can connect with customers on their preferred messaging platforms, providing a true omnichannel experience. The platform is said to integrate with 30+ messaging channels, potentially expanding market reach and connecting with a wider audience.


Easy to Use and Configure with Multiple CRMs: Several users have found ebotify to be easy to use and configure with multiple CRMs, allowing them to set up the software according to their specific needs. This user-friendly aspect of ebotify has greatly contributed to a seamless experience for these reviewers.

Intuitive Navigation: Many reviewers have been impressed by the intuitive navigation of ebotify, which enables them to easily find their way around the platform. The user-friendly interface enhances usability and ensures that users can efficiently navigate through the various features and functionalities of the software.

High-Quality Automation Capabilities: Numerous users have praised ebotify for its high-quality automation capabilities, indicating that the software effectively streamlines tasks and automates various processes. This feature not only saves time but also improves efficiency for these satisfied customers.

Missing Essential Features: Some users have expressed disappointment with ebotify due to the absence of certain features that they consider essential for the software. These users feel that the lack of these features hinders their ability to fully utilize and benefit from the software.

Limited Functionality in Admin Panel: Users have mentioned that ebotify's admin panel lacks certain functionalities, such as sound notifications for customers and a messaging system. This limitation has caused frustration among some users who rely on these features for effective communication and management within the software.

Unappealing Landing Page Design: Several users have criticized the landing page design of ebotify, stating that it does not have a business-oriented appearance and seems more like it was developed by a private organization. This feedback suggests that some users find the current design unprofessional or not aligned with their expectations for a business-oriented software solution.

Users of ebotify have found the product to be excellent and amazing, as it has the ability to meet their specific needs. This software has been praised for its growth and evolution, adapting to industry standards over time. Customers have experienced the product's ability to cater to their specific use cases, providing them with valuable solutions. Reviewers have noted the effectiveness of ebotify in addressing their requirements, showcasing its versatility. The product has been used successfully by users, who appreciate its ability to adapt and improve over time. Whether it's automating repetitive tasks, enhancing customer support with chatbots, streamlining data analysis, or creating interactive learning experiences, ebotify continues to provide a range of use cases that cater to various industries and user requirements.

Help.com Chat

eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support.  The product has been discontinued.

eAssistance Pro (discontinued)

ebotify

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Mindpath Technology

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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ebotify

Overview

What is ebotify?