Name: ECCO
Author: ECCO Solutions

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Cross-Browser Testing

Feature Management

Functional Testing

Performance Testing

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Emissions Management

Payment Facilitation

Enterprise

Accounting

Accounts Payable

Accounts Receivable

Crypto Tax

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Cloud Storage

DevOps

Fraud Detection

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Privileged Access Management

Software Components

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Time Series Databases

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Data Management

Email Marketing

Marketing Automation

Online Reputation Management

Product Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Virtualization Security

Security

Aviation

Banking

Church Management

Digital Forensics

Fleet Management

Geographic Information

Hospital Management

Insurance Claims Management

Intelligent Document Processing

Internet of Medical Things

Veterinary

eDiscovery

Vertical-Specific

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ECCO is a care and support software package developed by ECCO Solutions Limited to assist organizations in efficiently managing their staff, accessing care plans and risk assessments, and generating real-time reports. According to the vendor, ECCO is specifically designed for third-sector organizations, housing associations, care and extra care institutions, including supported housing organizations and mental health charities. It is widely used by professionals in supported accommodation, homelessness services, care groups, learning disability services, and unique care services.

## Key Features

**Easy to use, visual rostering**: ECCO offers an intuitive and visually user-friendly rostering tool that allows managers to allocate care visits on a one-off or recurring basis. According to the vendor, the interface provides a clear display of care requirements across the week or day, simplifying the scheduling process.

**State of the art audit logs**: ECCO provides advanced audit logs that meticulously track and record all user activities within the system. This feature ensures transparency and accountability in the management of care and support services, as claimed by the vendor.

**Care planning and risk management**: ECCO includes comprehensive modules for creating and managing care plans and risk assessments. According to the vendor, this feature enables organizations to deliver appropriate care and support while effectively mitigating potential risks.

**Online client file library**: ECCO offers a secure online client file library, allowing organizations to store and access important documents and files related to their clients. The vendor emphasizes that this centralized repository ensures convenient and organized access to client information.

**Real-time reporting including client outcomes**: ECCO provides real-time reporting capabilities, empowering organizations to generate reports on various aspects of their care and support services. The vendor states that this feature includes reporting on client outcomes, offering valuable insights into the effectiveness of the provided support.

**HACT social value monitoring**: ECCO incorporates HACT social value monitoring, enabling organizations to track and measure the social impact of their services. The vendor asserts that this feature helps demonstrate the value and effectiveness of the support provided to clients.

**Management KLOE dashboards**: ECCO offers management Key Lines of Enquiry (KLOE) dashboards, providing a comprehensive overview of the organization's performance against regulatory requirements. According to the vendor, this feature facilitates compliance monitoring and identifies areas for improvement.

**Online/offline mobile use with care app**: ECCO supports online and offline mobile use through its care app. The vendor highlights that this feature allows care staff to access and update client information even without an internet connection, ensuring uninterrupted service delivery.

**24/7 Support**: ECCO provides round-the-clock support and technical assistance to its users. According to the vendor, this feature ensures that organizations have access to help and guidance whenever required.

**Customization and integration**: ECCO offers flexible customization and integration options to meet the specific needs of organizations. The vendor emphasizes that this feature enables organizations to tailor the software to their unique requirements and seamlessly integrate it with other systems they may be using.

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What is ECCO?