Echobox Reviews

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39 Ratings
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Score 8.5 out of 100

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Reviews (1-18 of 18)

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August 26, 2020
Miranda Unwin | TrustRadius Reviewer
Score 10 out of 10
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10
On the rare occasion I've had a problem, the Support team has replied to me within the hour, if not sooner. Not only is the response extremely fast, but it's also helpful. The team is also available to have a video chat if you need some face to face help with any issues.
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August 11, 2020
Fatima Cielo Cancel | TrustRadius Reviewer
Score 10 out of 10
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10
When we have questions or problems, we always get fast support. Echobox people are all so friendly and reliable. They are always eager and willing to help. They are patient and will walk you through your problems, may it be small or big. They are always ready to assist clients.
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July 22, 2020
Barry Ritchey II | TrustRadius Reviewer
Score 10 out of 10
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10
Implementation was done in about a week, including internal strategy. Fast and knowledgeable responses when issues do arise. Good communication when system-wide issues have surfaced.
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July 17, 2020
Belle Alba | TrustRadius Reviewer
Score 10 out of 10
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10
The Echobox team provided onboarding support — which was very easy, even for people with no technical skills. They were also very responsive when problems/concerns were raised.
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July 15, 2020
Ângela Costa | TrustRadius Reviewer
Score 10 out of 10
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10
The platform has a "help" button always on display and clicking it prompts the new message tab without the need to navigate through complicated menus and sub-menus of FAQ. The support replies in just a couple of hours (except on weekends), in English and Portuguese, allowing non-English speakers to send their messages.
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August 18, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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8
Customer support has been good. Any queries we've had have been answered quickly and any bugs explained and fixed promptly.
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September 08, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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8
We really have had very few incidents with Echobox, but when support has been requested they have been kind and very punctual.
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August 26, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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10
Only needed to contact them once with an issue and they fixed it quickly.
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July 27, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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10
Echobox's support staff have always been quick to respond to requests and tickets, and their support staff also provided us with several weeks of one-on-one coaching to help improve the automation and overall experience. This was always provided in a warm and friendly manner.
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June 24, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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8
No problem with support. My account was locked and the support was fast and effective.
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February 01, 2020
Ross Perkins | TrustRadius Reviewer
Score 8 out of 10
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8
When there have been problems, they’ve usually been resolved very quickly. Some issues have occurred such as not being able to download images or posts not going out when the service has crashed, but they’re also very open to feedback. The option to download pictures loaded into the feed stories was my suggestion; saving us time creating new images and getting the posts out quickly.
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What is Echobox?

Echobox is an artificial intelligence social media publishing tool that understands the meaning of content.

An AI solution that tailors to the user's publication and audience, Echobox is designed to ensure users share the right content with the right audience at the optimal time, resulting in more traffic and greater revenue from Facebook, Twitter, Instagram and LinkedIn.


Built for media and publishing organisations, the vendor states that Echobox is the social media scheduling and automation platform of choice for more than 700 publishers worldwide including Le Monde, Newsweek, The Guardian, The Telegraph and El País.


✓ Mitigate Facebook algorithm changes. Echobox constantly monitors changes to Facebook’s Newsfeed so our users are the least affected

✓ Unique to your audience. Every audience is different - Echobox learns from your content, your readers and your social pages so it is uniquely powerful

✓ Perfect timing decisions. Echobox has an unrivalled understanding of Facebook - based on almost a million posts made every month

✓ Night-time and weekend posting. Schedule posting at optimal times over weekends and nights or have Echobox select and post content automatically

✓ A/B Testing. Get to know your audience even better. Test different headlines, messages, images or videos to find what engages your audience most effectively

Echobox Features

Additional Features
Has featureAUGMENT: Used by thousands of social media editors every day, Echobox continously analyses your published website content to predict virality - so you can post less but deliver more traffic.
Has featureAUTOMATE: Speed up your workflow by using artificial intelligence to automate some or all of your social media sharing. Trained off 245 million data points, Echobox’s sophisticated algorithms drive reach and unlock time-savings.
Has featureA/B TESTING: Get to know your audience even better with the first-ever organic A/B Testing for Facebook. Test two variations of the same post to increase CTR by an average of 20%.

Echobox Competitors

Echobox Support Options

 Paid Version
Email
FAQ/Knowledgebase
Social Media

Echobox Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No