Name: Printanista
Rating: 9.8 (22 reviews)
Author: ECI Software Solutions

Customer Training

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Agile Development

Automation Testing

Cross-Browser Testing

Interactive Application Security Testing (IAST)

Product Analytics

Service Mesh

Development

Business Intelligence (BI)

Collaboration

Emissions Management

IP PBX

Knowledge Management

Enterprise

Accounting

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Scheduling

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Cost Management

Cloud Storage

Data Integration

Embedded Database

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

Low-Code Development

Managed DNS

Mobile Identity

Network Performance Monitoring

Platform-as-a-Service (PaaS)

Privileged Access Management

Value Stream Management

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Audio Editing

Click Fraud

Content Management

Data Cleansing

Digital Rewards

Email Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Video Conferencing

Writing and Proofreading Tools

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Lead Management

Predictive Sales Analytics

Sales Engagement

Sales Incentive Compensation Management

Sales

Database Security

Security

Animation

Debt Collection

Laboratory Information Management

Legal Case Management

Spreadsheet

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Canon MPS

Canon Inc

MySQL

Oracle

Ricoh Managed Print Services

Ricoh Global

AMR Printer Management

CSI Document Services

Computer Services, Inc (CSI)

Konica Minolta Managed Print Services

Konica Minolta

Lexmark Managed Print Services

Lexmark

MyQ X

MyQ Solution

Pharos Uniprint

Pharos Systems

Pitney Bowes Managed Print Services

Pitney Bowes Inc.

Tech Cares 2024

ECI Software Solutions offers printer management software for managed print service (MPS) providers. Their Printanista remote device monitoring technology collects critical printing data from an unlimited number of devices.

Printanista

The goal of Managed Print Services (MPS), essentially outsourcing the usage and satisfaction monitoring inherent in print management, is to gain optimal benefit from printing and document management processes and technology in a company (or finding areas of potential replacement or improvement). MPS Solutions ensure the production of legible and functional documents, the efficient and compliant document creation and transfer, and their safe repository and disposal.

Managed Print

Printing

Information Technology & Services

Novatech

Engineer

Likelihood to Recommend

ECI Software Solutions

Printix

Printanista 2024-11-25 05:37:56

Printanista 2024-09-18 10:17:06

Adobe Acrobat

Microsoft 365

Managed

Adobe Acrobat Reader

Kyocera Document Solutions ECM / CSP solutions

Google Chrome

Microsoft Edge

Printanista 2024-09-13 14:38:51

Printanista 2024-10-10 11:43:13

Printanista 2024-10-10 11:48:38

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Customer support

Product data

Data platform

Cutting edge

Easy to install

Set up

Up alerts

Home

Managed Print Services and Solutions

Printix and Printerlogic are the some of the favorites we used in the past to monitor customers and make sure that their levels are always in line where they need to be. We mainly use the software to manage printers for customers remotely. We are one of the largest wholesalers for Printers and also lease them out, so Printanista is a good choice to monitor those printer for typical issues customers have remotely.

Checking meter readings for printers
Easy to deploy to servers and jumpboxes
Easy to configure the port so that information flows back to us on the printers

The software can become corrupted and need to be installed again.
There is a learning curve when teaching new employees how to deploy and monitor levels.
Readings from the Cloud servers and not always accurate and may be delayed.

Customer satisfaction scores increased by 5%
We were able to grow our print side of the business by 10% this year
Technicians are aware of when a printer goes down and they get alerted

When we no longer are getting print level readings from a device, we know to call the customer and see if their printer went down. If they confirm it came offline or the firmware needs to be updated, we can send a print tech on site right away to troubleshoot things. It also helps to let us know when a customer is low on specific ink toner colors so print side can order more.

We are trying to integrate this with other ECI products at this time. We are still working on completing the integration to see if this would be a better solution versus FMAudit which is deployed to all of our sites right now. The integration is proving to be more difficult than expected.

We use it to check up on our machines, meters, ink levels, etc. It's fast and easy and shows the date it was last connected to the machines, which helps us in the long run because we don't have to go to the machines to get this information physically.

Gathers accurate meter readings.
Gathers accurate toner levels.
Makes it easy to search for a machine.

At times I have to manually type in a serial # vs copy and pasting.
I wish there was an easy way to edit a machine name on the website.
Everything else is pretty much fine.

So far it's only been positive. The response time is faster.
The service time Is quicker, making is faster for us to get ink to the machines.

Yes, we have benefited from being able to manage and troubleshoot devices remotely. Mainly, being able to grab the meter readings and toner levels remotely keeps us ahead of the game, ahead of any machines running out of toners, and ahead of not needing to physically go to the machine for meters.

Yes, we have integrated Printanista with e-automate. The integration helped save us time, as things are sent to Printanista automatically so we can easily head there to check toner levels and meter readings.

I'm not 100% sure, so I won't be able to answer this one.

I use Printanista every workday in order to assist our Billing dept. to send out accurate and timely invoices. Without Printanista, I can't imagine the workload or time and aggravation to contact or visit each and every customer as their invoice comes due. I am the primary user of Printanista here at Seamless Solutions and have been using it as well as its predecessor FMAudit since October 2010.

It allows me to gather and organize meter data in relevant and useful ways. It works very well with MS Excel spreadsheets.
It provides complete meter data so that you can provide your Sales dept. with enough useful information so that eventual upgrade proposals can be constructed. It also provides real information that tells how much print volume may or may not have to suggest changes to a customer fleet of printers.
It is also simple enough for customers with smaller printer fleets so that you can isolate certain areas of the meter data that may prove useful in certain applications.

While trying to go through a list of printers, or list of customers, it would be nice to allow you to navigate to the next printer or customer so that you don't have to completely go back out to the entire list of customers to find the one you want. It would be especially useful when the customer asks for a complete inventory of their fleet and you can have to go back to the entire list of printers to find the one you want. I put in a feature request several years ago and, in my opinion, it has been ignored completely.
It would be nice to remove old DCAs when necessary. I like clean and efficient screens of information. Right now it can just be a cluster of information that isn't necessary.
I know that creating MDF files for printers on the market can be quite time consuming so I would like to see more manpower put towards that endeavor.

It definitely helps in the area of customer satisfaction when they can receive replacement toner even before they know they are getting low.
Many customer regard meter collection as a task that only a clerk or intern should be worried about. What they don't consider is all the information it provides when you can 'read between the lines' of all the data that is collected. When things are running well, customers don't always notice, but when they don't, look out!
Without Printanista, or any data collection agent for that matter, the task of getting meter data would be monumental. You would have to send out techs or other personnel just to get a meter not to mention the cost of their time and travel. I would guess that efficient use of Printanista and the size of our customer base, you would only need one detail-oriented person that can monitor the software and provide meters in a timely manner. Otherwise, you would probably need anywhere from 5-10 more personnel just to collect the data and keep it organized and useful.

Absolutley! There have been occasions that remote access has prevented us from sending a tech to troubleshoot or otherwise recon the situation. With the remote access, I can see the actual web interface of that printer and gather meter information and toner levels when the customer won't quite give me the true nature of things, or not know how. It can also confirm their story when necessary.

Yes. The synchronization with e-automate is very helpful, but can be problematic when the printer manufacture changes something internally to their firmware for a printer and then we get the wrong meter data. Unfortunately, we may not see that problem right away until a customer calls to inquire about an invoice that seems to be too high or just wrong. However, it is a tremendous time saver when gathering meter and toner data.

We use the cloud version, but previously to the implementation of Printanista we had the on-premise version of FMAudit. With the cloud version, upgrades are seemless and, so far, not problematic. With the on-premise version, you had to take specific steps and get your IT dept. involved with the next upgrade. I would recommend all dealers to use the cloud version. The main benefit would have to be less time and aggravation given to the upgrades when ECI controls the upgrades and their implementation.

Lexmark Managed Print Services and Kyocera Document Solutions ECM / CSP solutions

Microsoft 365, Adobe Acrobat Reader, Google Chrome, Microsoft Edge

We are using Printanista to keep check on the meter reading and supplies usage for our customer, However most of the reading not synced in on time to the cloud server or reflect on the Printanista.

Show each machines supplies and meter reading seprately
able to access the remoteweb page for the machine
clear interface

Meter doesn't able to sync into the cloud server on time
The Meter and Supplies are not reflecting on the Prinanista webpage
doesn't support most of the fiery, and the data are incorrect
always got disconnected

not a huge difference with FMAudit
required us to type in the meter manually to the cloud server due to the data doesn't sync in
doesn't create much value, due to most of the data is not synced in

We are able to manage and troubleshoot some of the issues remotely, if it is only the setting issues, However it will lag out or kick out few mins after we access to it. Moreover it requires the customer that turn on the computer in order to access to it

We have integrated with e-automate, as we have mentioned before. It doesn't sync in the meter ON TIME. Which require us to type in the meter reading manually all the time

we are currently using the cloud version,

We use Printanista to monitor consumable supply levels and meter readings on our customers' devices. We receive automatic meter readings so our customers don't have to manually submit them, as well as utilize the automated toner replenishment alerts for our just-in-time shipment program to ensure our customers get toner replacements on time.

The website itself is quite easy to navigate and read

There seem to have been some issues with multiple supply alerts populating for the same item & device before anything has been suppressed

We utilize the ability to remove the burden from customers' IT departments as a main advantage of using Printanista which has a great benefit for companies dealing with a lot of printer issues that their internal IT department has to take care of

I do not work with our professional services department, who would be the ones in charge of remotely helping customers with these kinds of issues.

Printanista recently integrated with e-automate in our company and it has been quite helpful to be able to see supply levels &amp; history in one place rather than going back and forth between the program and Printanista. It increases workflow and saves time when generating sales orders for recommended auto shipments

Printanista
Formerly FMAudit

Overview

What is Printanista?