Printanista

We use Printanista to keep a better lock on machines on how they are manage with toner levels service calls more access for techs to be able to have live real time information to help with turnaround times

• Response times
• Uptime
• Turnaround time

Canon Business Services Managed IT Services

Canon Business Services Managed IT Services, Canon MPS, Decide AI

We use Printanista to collect meter reads and supply alerts from customers.

• It has a higher cost per unit than their competitors.
• Service support is slow

EKM

AgentDealer, ConnectWise Automate, EKM

A Senior Account Executive at [...], I’ve spent over 21 years managing print supply needs—specializing in LaserJet and thermal printing. I support clients nationwide, including multi-location operations and offices out in Hawaii. Some call me the “toner psychic”—I always seem to know when a printer is about to run low. While I’d love to claim pure intuition, Printanista is among my best trade secrets. Don't worry, I can't be sued for saying that, we're quite proud to share that name! This platform virtually gives me real-time visibility into many of my customers’ print fleets, once they've signed up for the discount program that goes along with our remote monitoring. I'm sent detailed alerts the moment supplies start to dip. It allows me to proactively reach out, restock, and keep everything running smoothly—before anyone even knows there’s an issue. Just because I use software doesn’t mean I’ve lost my psychic edge—it just means I’ve got smart backup. Printanista helps me support my clients like I’m right there in the building, even when I’m thousands of miles away. It’s a powerful tool that lets me deliver fast, proactive service—and helps my clients avoid downtime and surprise supply shortages.

• It's a critical part of our plan to lock in long term MPS agreements.
• It helps me to troubleshoot what providing technical support or working with technicians.
• I learn about other printers that the customers have, so it enables me to cross sell based on devices I wasn't previously aware of that they were buying from someone else.

There is a need to monitor customer usage for multifunction devices for billing purposes. A manual process is very labor intensive and has the risk of human error. Printanista addresses that need by automating the process at reliable, fixed intervals. Data is then imported to another system so proper billing can be applied.

• Allows for timely and accurate billing of customers for their true usage
• Supplies are monitored at an interval you set so replenishment can ship for uninterrupted service
• Errors are captured so service technicians can get an accurate picture of the issue even before heading on-site for a call.

LogMeIn Resolve, Dashlane Password Manager

We use Printanista to monitor our managed print devices, predict failures, automate supply delivery and monitor non managed devices for replacement.

• Printanista is so unreliable we have to spend extra hours monitoring it so our customer experience doesn't fail.

Lexmark Managed Print Services

ConnectWise Asio, ConnectWise RMM, RingByName