eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.
- Templates (23)4.343%
- E-prescribing (23)3.131%
- Charting / document management (25)2.929%
- Workflow automation (23)1.515%
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Managing the entire revenue cycle to help improve collection rates
- 5Real-time eligibility verification(17) Ratings
The software checks a patient’s insurance and benefits eligibility and tracks co-pay and deductible information.
- 4.6Claims management(15) Ratings
This includes claim scrubbing, electronic claim submission, and automated claim tracking.
- 5.4Coding(16) Ratings
The software helps users find the correct codes – whether ICD-9 or ICD-10 – for claims.
- 5.4Patient billing(16) Ratings
The software can generate statements, send them to patients via mail or email, and process payments.
- 4.6Financial Reporting(15) Ratings
Reports and dashboards allow users to understand the financial health of a practice.
Managing patient scheduling, appointment reminders, and patient check-in
- 4.2Rule-based scheduling(21) Ratings
The software sets schedules based on a set of rules or criteria that account for various institutional and individual needs.
- 4.4Automated appointment reminders(17) Ratings
Patients receive automated reminders via text, phone or email in advance of appointments to help decrease the number of no-shows.
- 2.1Automated patient check-in(17) Ratings
The software streamlines the check-in process, with features like co-pay notification, digital ID photos, insurance card scanning, waiting time updates, and self-check-in kiosks.
- 1.7Multi-location support(20) Ratings
The software can coordinate scheduling across multiple locations, facilities or practitioners.
- 4.6Calendar interface(17) Ratings
The software provides a user-friendly calendar from which users can track and schedule appointments.
Digital charting of a patient’s medical and treatment history
- 2.9Charting / document management(25) Ratings
Practitioners can easily create a patient record, take notes, update patient information, and understand a patient’s history at a glance.
- 4.3Templates(23) Ratings
The EMR software includes pre-built and customizable templates to allow for easy, standardized organization of clinical data and notes.
- 4Patient portal(20) Ratings
Patients can access important personal health information, such as medications, allergies and lab results, online through a secure website.
- 6Mobile/tablet support(15) Ratings
The software is accessible via mobile or tablet devices.
- 3.2Fax integration(22) Ratings
This facilitates the sharing of information with other providers, and storing and distribution of documents.
- 1.6Integration with other EMR and PM systems(18) Ratings
The software can integrate with EMR and PM software to allow practitioners to coordinate care with other providers such as hospitals or specialists.
- 1.5Workflow automation(23) Ratings
The software allows practitioners to take action directly from a patient’s chart, such as prescribing a medication, ordering a lab test, or requesting a follow-up appointment.
- 5Speech recognition(15) Ratings
The software integrates with the speech-recognition capabilities of Dragon software, allowing practitioners to take notes verbally.
- 2.1Customization(20) Ratings
Users can tailor the software to best fit their practices or discipline, through features like custom fields, medical forms, chart templates, and/or macro buttons.
- 3.1E-prescribing(23) Ratings
Practitioners can write and send prescriptions electronically, as well as approve or deny renewal requests.
This component helps an organization minimize security risks and respect data privacy.
- 8HIPAA compliance(22) Ratings
The software helps providers comply with the privacy standards established by the Health Insurance Portability and Accountability Act (HIPAA).
- 3.1Role-based permission levels(22) Ratings
Users have different permission levels based on their roles to protect patient privacy.
- 3.1Data backups and redundancy(20) Ratings
The software helps ensure against data loss.
- 1.1Local mode / networking failsafe(17) Ratings
The software provides a way to ensure that network or connectivity issues are not a work-stopping event.
The software helps manage employee workflows at scale.
- 2.1Task tracking(19) Ratings
Users can monitor staff productivity and accountability.
- 2.1Specialty-specific workflows(20) Ratings
The software accounts for different workflow options based on discipline or specialty.
- 2.1Multi-office / multi-physician capabilities(21) Ratings
The software can manage and coordinate multi-office or multi-physician instances.
- Tech Details
- Stores patient medical records
- Works on multiple types of devices (PC, iPad, mobile device)
- Allows for use via a web interface with controls on IP addresses for access
- [In my experience] the support is atrocious.
- Policy changes by their upper management are applied and enforced on the end user with no warning or input
- [In my opinion] most updates focus on more manual labor, rather than automation of processes
- [In my opinion] integration with other systems is non-existent or clunky.
- [In my experience] resolution to problems typically takes a significant amount of time, usually in a later upgrade, which itself provides more problems.
- The note layout is efficient and easy to read.
- The software is pretty. It has a lot of nice colors that are pleasing to the eye.
- We like the sticky notes on top of the chart where we can input individualized information about each patient.
- [In my experience] customer service is non-existant. You ask for simple things and their answer is always, "it cannot be done". Meanwhile, your medical assistant figures out how to do it while you were on the phone with the tech.
- There are a lot of features, bells, and whistles, many that I'm sure would be useful. Unfortunately, nobody in eClinicalWorks knows how to use them, so these features are unusable.
- [In my experience] this is an IT's heaven and a physician's nightmare. It can take 11 clicks just to refill a patient's medication.
- There will be unexpected updates to the program and every time that happens something that was functioning before will no longer function anymore. Then you and your staff will spend endless hours on the phone trying to get someone to fix it.
- [I believe] they don't care about their customers. Your complaints about how much time your staff is spending trying to get support will fall upon deaf ears.
- [In my experience] things will suddenly malfunction and you will have no idea until you get an angry call from a pharmacy or another office saying your faxes have not come through for weeks.
- With every update, they add more clicks. For example, when you are refilling medications there is no easy way to see the latest labs. That takes 4 extra clicks. Furthermore, if you review the labs and need to send a copy to the primary care physician you must exit the screen, find out who the primary care physician is, come back to the lab screen, make a few extra clicks to manually select the primary care physician, then hit send. Their default to forward the labs somewhere is back to the lab, which may make sense to IT, but not to most healthcare workers.
- The demographic area has a screen to the side which includes race, ethnicity, and language which is easy to access without additional clicks of the mouse.
- It has multiple ways to access various screens in the program
- Have to switch between too many screens to chart lab results, and print requisitions and the system is slow, locks up with almost every patient. Half the time, it doesn't save the lab results and locks up.
- The medication interaction pop-up screen is irritating, you have to use a drop-down box to acknowledge interactions that are time-consuming, and the system is very slow.
- The most important downfall of this system, ECW 11- web-based, is when it comes to continuing meds or prescribing new meds. Way too many screens you have to click back and forth between. Not a good continuous flow. The screens lag about 8-12 seconds between each med and matching dx.
- ECW has had multiple issues for the last 7 years I have used the system. Only has gotten worse with time.
- Education notes for patients are terrible.
- Access to patient's records - obvious lack of file and charts; transportable ; multi user synchronous access
- Produces clinical note as end product that is organized and "readable" as opposed to the gibberish output of many EMR's that look like a poorly formatted FORTRAN printouts
- CLick, click ,click,click ,click,click ,click,click ,click,click ,click...OK, now you can enter something...WAY TOO MUCH MOUSE WORK FOR SIMPLE DATA ENTRY. Software engineering completely not user friendly.
- As a physician, if a medication has been entered erroneously by a staff member and I discover it, I cannot amend it within the medication section - a horrible feature.
- Navigation is terribly cumbersome...I mean terribly ..had to have steroid injections in my elbow due to the development of "mouse elbow" from overuse due to excessive clicking to navigate - still painful physically and mentally.
- Only one active screen can be accessed at a time ..spend your precious time opening and closing the same windows constantly ..this is 2021..software available for nothing has better navigability.
- Forces documentation to be their way or the highway in term of entry format; cannot reasonably transcribe a comprehensive plan narrative without making it look like an afterthought under the title of "other" - forces compartmentalization even when not desired.
- ABSOLUTELY THE WORST CUSTOMER SUPPORT.... EVER...ANYWHERE
- They conduct "upgrades" without warning that sometimes cripple your operation and in the latest, remove functionality and introduce restrictions that don't allow you use a large number of punctuation characters ...even in a free text narrative. Absurd.
- Could go on but you get the picture.
Scenario where not useful - everywhere else.
- They do have good software.
- Providers like the ease of use.
- The documentation can be adapted to the practice.
- Customer service is not good.
- The product is expensive.
- Telemedicine software needs improvement.
- Notes look professional - medical history and medicines are listed to the side, instead of pages and pages of typed words.
- Can easily transfer photos in the office to the medical record.
- I just tried to dictate a single simple paragraph, and "the request is timed out"; not the first time this has occurred. Ultimately, I end up hand typing the entire note.
- Often, when selecting a diagnosis, it is not possible to correctly create that in the Assessments; a prosthetic knee infection option is not there, but a prosthetic hip infection might be.
- Front-Desk - Easy at a glance daily payment postings to front desk staff can see their production quickly. Able to take payments easily. Add new patients quickly. See and organize the provider schedule easily. Automated phone call appointment reminders was valuable.
- Clinic - Access of old notes was easy and template structure was good
- Billing - Easily add notes to claims to track what billings was doing. All aspects of patient receivables were fairly simple and easy.
- Administration/Analytics - Not much good to say here.
- Clinic - Cumbersome and click happy. Much of the time it required the providers and medical assistants open multiple windows to get to where they needed to enter info. Workflow was slowed. CUMBERSOME!
- Billing - Reporting was a challenge. It was difficult to get out of the system what was needed. Formatting was unfavorable as well. Very difficult to set up new providers. Time and resource intensive.
- Administrative - Two of the biggest weaknesses of eCW were Reporting & Customer Service. Like billing, REPORTS on the administrative side were difficult at best. Some needed reports did not exist and couldn't be created. eCW would do that but charge $1,000 +/- to create. Not user-friendly. Exactly the opposite. Attempting to pull reports was time consuming and frustrating. Many KPIs were manually tracked - another time consuming add on to workflow. CUSTOMER SERVICE is something I don't think eCW really knows at all. It was always very difficult to get any service and if by chance we did, we couldn't understand the rep. By far both of these were the worst aspects of eCW. Which to us is two of the most important.
- Keep track of balances
- Make scheduling templates easy to use
- Fnding a patient is very easy
- Can be hard to navigate
- A lot of screens
- The SOAP note is set up in a way that is clear, concise, and easy to use. The templates allow me to see more patients in a shorter amount of time.
- The billing and global alerts allow me to communicate with my administrative staff when they are checking in the patient.
- The schedule can be viewed in chronological order and as a map-like format, allowing me to quickly see which slots are available for patient appointments.
- EClinical Works freezes quite often, especially when opening patient documents.
- Ease of navigation through program. This is very important to time efficiency.
- Ability to stay in communication in real time with providers, billing, and other essential coworkers.
- Flexible custom setup to the needs of the organization on how we required it to work.
- Simplify the path of comment feature
- Create a flag alert for duplicate dates of service
- Code selection of duplication alert
- Low cost of entry and price point adjust-ability based on size of organization. Offer to web-based EMR system with very little to no need for local IT infrastructure for servers and storage.
- Easy to implement with pre-built forms for specialties.
- Good registration and scheduling system with response UI.
- Built in ePrescribe and eFax solutions.
- Billing system was lacking. No way to model financial projections.
- Reporting and trending systems were crude with no UI without custom coding.
- No easy access to patient data historically beyond 5 years for trending.
- One of the strengths of ECW can also be a weakness depending on the user's perception. ECW has a lot of redundancies. There are multiple pathways to perform a task. It can be appealing to advanced computer users because of the versatility. I have found that it tends to confuse lesser experienced computer users.
- The creation of templates is very easy and any provider in our system can create one. It definitely makes documentation more efficient. By creating a set of templates for the clinic, we are able to standardize the orders/procedures along established guidelines.
- We have converted our scheduling to open access. ECW allows us to set the follow up time and the end of the visit and then an alert is created. Front office staff can run the report and schedule patients closer to the actual time. It has improved our no show/cancellation rates.
- The interface with SureScripts has some small hiccups due to the way names are entered at the pharmacy vs in our system. About 50% of my refill requests that I receive electronically require me to confirm the patient or drug because of mismatches.
- The lab interface with Quest seems to work well and results are received quickly. There is some difficulty with the compendium staying current. Each lab company has to participate in setting up an interface and results are varied. Labcorp frequently sends duplicate results; one through the interface and a faxed set. The hospital cannot interface at all. The variability makes it difficult to have the historical lab show up in one view to evaluate for trends.
- Data analytics are not as strong as other programs. We decided to use third party software to better achieve our objectives.
- eClinicalWorks has a high degree of customization. We use it in multiple different practices and everyone has different workflows in place to make the system work for them.
- User interface is very clear. Generally if you are lost within the system, it only take a few seconds to find out where you need to go because there are always at least two ways there sitting in front of you.
- Interfaces are also very good. Results flow seamlessly into eClinicalWorks which is most necessary for proper patient care.
- Speed. It is common for eClinicalWorks to get slowed down heavily by the network issues at our facilities. This may be due to the networks themselves, but eClinicalWorks is usually the first application to suffer.
- Our providers really love the functionality of the right chart panel as they are building their progress note
- Flexibility of building templates
- Integration of Dragon Medical with eCW
- the Chronic Care Module is the most frustrating module we have seen in eCW. Providers can't bring the note from CCM to the progress note without locking one or the other
- Not being able to open multiple windows. The lack of this functionality is the major complaining point
- Each small task is being a paid service.. we would rather see in our customer support agreement upfront. These various fees really upsetting administration.
- Customizable templates
- Practice management software
- Web portal interface
- Pediatric focused resources e.g. health forms
- Less clicks
- Interfacing with other EHRs
- Improves provider communication as all records for a patient are accessible
- Eliminates errors in handwriting interpretation
- Customizable template: IT has started tweaking the template specifically for my needs
- Major problem is the lack of ability to work on more than one menu simultaneously. For example, if I want to make a note of a problem with a blood chemistry value that impacts my treatment plan, and I haven't written it on paper, I can't access it if I have the intervention menu open. I have to close it, open another and repeat. This takes time writing notes.
- It would be nice to have the Nutrition Care Process automatically incorporated into the Nutrition sections, without having to spend time free writing in the problems, and asking IT to put it into the template.
- There are sections that repeat as in Nutrition, which is what I use. I find that some of the menus are a bit non-intuitive.
- Very user friendly.
- Easy and straightforward to set up.
- Makes changes along with the changing regulatory requirements. Meets the standards necessary to successfully meet meaningful use, PQRS and reporting of other quality measures.
- eClinicalWorks had performance issues for larger size groups. I am not sure their technical setup was the best to ensure top speed to move around the application. Also their tools to evaluate this problem did not work.
- Recommended to have more metadata items for their EBO reporting module and to grant direct access to their database for analytics teams to generate needed custom reports.
- Having more overall functionality that is geared toward larger practices.
- Making appointments and scheduling has become a lot easier and organized on eClinicalWorks. You are able to change your settings to view the entire month or weekly schedule. It gives you the options to make a certain type of appointment either, new patient, existing patient or nurse visit.
- You are able to tell the patients their test results once we receive them with the physician's notes directly attached to the results for a quicker explanation.
- Searching patients based on a various amount of information is also easy, either by date of birth, last name, or social security number.
- The system would crash periodically and we would need to have a technician come to help often.
- It made our internet connection very slow.
- Trouble connecting to external devices such as printers or scanners, computer techs would come and explain that the software of eClinicalWorks wasn't recognizing the devices, making it difficult to check faxed items.
- Sending refills electronically to the pharmacy, cutting time in half instead of calling the pharmacy for refills on medications.
- Telephone encounters - sending telephone encounters to providers/nurses is much more reliable then having the patient transferred to a employees voicemail. Nurses and providers can see who the telephone encounter is from and look over their chart before calling the patient back, all in one place.
- Web Encounters - Patients can send web encounters, almost like telephone encounters to nurses regarding medication refills or questions and or cancelling or making an appointment.
- The look of the software needs and update.
- When patients are web enabled they are sent an email of their appointment time to tell them in the email to arrive 15 minutes early rather then giving them the exact time of their appointment. This throws our schedule off.
- The ability to enable to text a patient's phone regarding to remind them of their appointment date and time.
- User Friendly because their user interface allows for seamless transition from all aspects of the electronic medical record
- Reporting is comprehensive so any report can be generated
- Built-In functionality for reminders, campaigns, patient portal, and etc.
- Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
- Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
- Training videos would be helpful on their support website.
- Intuitive to use. Many of our practices are changing from paper and having worked with other EHR vendors before, I believe that eCW is more intuitive to use than other systems which helps in the transition from paper medical records.
- Quick implementation. The standard install for eCW usually only takes a few weeks and most of this work is done remotely which saves the practice money.
- Economical. The cost of a standard eCW solution is comparable to other vendors of similar quality.
- Communication gap. Most of the support staff at eCW are Indian which often times creates a language barrier between the clinics and eCW.
- Training. Training is only one week on site for the week of go-live and then everything else is done remote or is up to the practice to watch webinars which has been a complaint of many practices.
- Upcharges. The standard product from eCW is decent but there are often upcharges for basic additional functionality that practices feel should be included.