eClinicalWorks

eClinicalWorks should be used in most medical situations. The program generally speaking works the way it should keeping track of patient records and the like. They have recently added an inpatient module for ASCs. Seems to work pretty well for smaller practices that don't require a lot of additional features or integrations.

You put in support cases through a support portal. [I believe] for no apparent reason, the company decided that their support cannot have access to actual patient records and as a result, it's required that they have to connect remotely to a computer system in our network, and log in as one of our users to do anything. This also entails that they are completely incapable of diagnosing problems and require significant amounts of user input and time to try and begin any sort of work on the problems. [In my opinion] this takes away from patient care and other concerns. Also, while you can put in as detailed a ticket as you want, when you are called, you have to go over the ticket again, as they don't seem to read or care what you put in, as it's more important to them to go over everything in painful detail. Often times you must explain to the tech how the process works. In the past month, we were upgraded overnight with zero warning, which caused issues the following day as we had to update every single computer in our network (over 300) and it requires administrative privileges so couldn't be done by a user. This also doesn't update any information in the programs list, so there's no way to tell whether the update happened or not.

If you love clicking around in a pretty EMR all day long then this is the EMR for you. [However, I believe] if you are looking for efficiency and support, you should look elsewhere. [I feel] this is an EMR clearly designed by the tech world without much attention or care for those who use it and if you look at the reviews carefully you see that most of the people who love it are in IT.

Not appropriate in any clinic scenario where efficiency is needed.

Scenario where useful - you don't care about what your notes look like or read like and you are willing to follow prepopulated templates even if they are not representative of the situation. Also if you are not willing to enter all the data that is included in the formatted sections because it is too much mouse work to open and close multilevel windows that can only be open one at a time.

Scenario where not useful - everywhere else.

I think the software is good but the customer service is not. They really need to find a way to improve it.

The worst part of eClinicalWorks is the customer service. If they want to grow they need to improve on this. Everything from not following through on work requests to not responding to calls.

The voice to text is quite good, as are the photos, and the way the note physically/aesthetically appears; however, generating the note is often very frustrating, and more than once I get a "the request is timed out" screen, so the note has to be manually typed.

Situations of language barriers, familiarity of computers is a plus.

Maybe hospitals. Maybe very large practices.

It is great for a family practice. It is a little harder to use in a multi-physician clinic. It has been hard to keep templates together for all the doctors.

eClinicalWorks is well suited for outpatient practices where the patient needs to be checked in, see a provider for an appt, and checked out. This resource has everything needed to run a practice smoothly.

Having used various EMR programs in my line of work, eClinicalworks is definitely much easier to use and understand.

Good for small to mid-size clinics especially if [it's] not a centralized physical location. If you dont care about "owning" your data or have no plans to do a lot of future forecasting and projections, it is fine with a lower cost comparatively to other EMRs competing in the same market. The ability to have cloud-based access and purely via web and mobile make it an EMR system ideal for providers that travel from one location to another.

For outpatient primary care clinics, eClinicalWorks (ECW) is above average. It can be a bit overwhelming for older physicians who are not computer savvy. Our younger providers have taken to it quickly and use the advanced features more. The specialists are able to utilize ECW for their purposes thanks to the versatility of templates. Some of the more technical tracking (like OB pregnancy monitoring) is too basic. Day to day patient management for primary care is fairly efficient.

The use of flowsheets within eClinicalWorks is probably the best feature. It allows you to build your own sheets of automatically flowing information that pull data from the patient's data.

Most appropriate - Medical field.

My team and I have implemented (roll out) eClinicalWorks (eCW) to more than 20 sites, [of a] multi-specialty group of over 125 providers. Building templates is very easy and customizable. Providers and clinical staff do not need to learn everything in eCW at their first go live date. The practices can focus on what is essential on their go live date and they can slowly add other functionality as they are familiarize themselves with the application. The videos on my.eClinicalworks.com are very helpful for new sites and sites that have been using eCW for a while. I encourage everyone to visit the site.

eClinicalWorks is definitely better suited for smaller practices. It is less malleable for larger enterprises; we have challenges with scheduling for many providers (including residents) and challenges with adequately managing security for many end users.

I think, after having used it for eight years, I am fairly used to it, so I think, with some tweaking, it does the job for me, but I do know that some of the search (patient) functions are said to be fairly clumsy. I rarely use them as I usually only read the patient information of those with appointments to see me.

I have never had a problem getting MY problems resolved.

I think eclinicalworks is an excellent choice for an EMR for small to medium size practices. It may be less appropriate where there are many providers in one database.

eClinicalWorks I believe is very suitable for the medical industry. As a medical scribe it made a report of the patient's first visit or chief complaint and it was very easy to note down and to enter in the vital signs very fast before the physician was able to see the patient, allowing her to have more time to see the patient's reason for their visit.

eClinicalWorks is well suited in any type of office. It is user friendly and any one or any provider can use it. Providers are also able to use Dragon to talk to text while documenting as well. As far as less appropriate, there aren't many areas where it can be less appropriate.

What is your EHR / Practice Management Budget? How many users? Do you need medical device integration?

Would you want an EHR solution to package all modules under one product to meet Meaningful Use? Or would you rather purchase separately to meet other business objectives?