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eClinicalWorks

eClinicalWorks

Overview

What is eClinicalWorks?

eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.

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Recent Reviews

TrustRadius Insights

eClinicalWorks is widely used by healthcare organizations for its electronic medical record system, allowing them to efficiently track …
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Popular Features

View all 27 features
  • Templates (23)
    4.3
    43%
  • E-prescribing (23)
    3.1
    31%
  • Charting / document management (25)
    2.9
    29%
  • Workflow automation (23)
    1.6
    16%
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Pricing

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N/A
Unavailable

What is eClinicalWorks?

eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

PRISMA the eClinicalWorks Health Information Search Engine (Demo)

YouTube

Welch Allyn® Diagnostic Cardiology Suite™ ECG and eClinicalWorks Web Demo

YouTube

Connex Cardio ECG and eClinicalWorks Web Application Demo - US English

YouTube

Welch Allyn® Diagnostic Cardiology Suite™ ECG and eClinicalWorks ECG Demo

YouTube

Connex Cardio ECG and eClinicalWorks Desktop Client Demo - US English

YouTube

Scribe Demo- Video 2 Dragon Tutorial

YouTube
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Features

Billing and Claims Management

Managing the entire revenue cycle to help improve collection rates

5.1
Avg 7.7

Patient Scheduling

Managing patient scheduling, appointment reminders, and patient check-in

3.4
Avg 8.0

Electronic Medical Records

Digital charting of a patient’s medical and treatment history

3.4
Avg 7.3

Medical Security and Privacy

This component helps an organization minimize security risks and respect data privacy.

3.8
Avg 8.4

Workflow and Scale

The software helps manage employee workflows at scale.

2.1
Avg 7.8
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Product Details

What is eClinicalWorks?

eClinicalWorks Video

Introduction of eClinicalWorks

eClinicalWorks Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.

Reviewers rate HIPAA compliance highest, with a score of 8.

The most common users of eClinicalWorks are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(51)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

eClinicalWorks is widely used by healthcare organizations for its electronic medical record system, allowing them to efficiently track patient medical information. With its user-friendly interface and robust features, eClinicalWorks has become an essential tool in hospital clinics for patient documentation and overall population health. Multiple providers have found great value in the integration of eClinicalWorks with Dragon Medical, with over 90% of them using it for dictation purposes.

Across a multi-specialty facility with more than 130 providers spread across 27 locations, eClinicalWorks has proven to be a reliable solution for electronic charting of patients. Primary care providers specifically benefit from the software's templating capabilities, allowing them to streamline their workflows and improve efficiency. Additionally, organizations are eagerly looking forward to utilizing the new telemedicine module of eClinicalWorks, which promises to enhance accessibility and patient care.

In smaller practices like a two-physician specialty practice and an audiologist's office, eClinicalWorks serves as a comprehensive electronic medical record solution. It empowers these practitioners to seamlessly manage patient records and improve overall practice efficiency. As healthcare continues to evolve, eClinicalWorks remains a vital tool for healthcare professionals seeking reliable and intuitive EMR solutions.

Attribute Ratings

Reviews

(1-2 of 2)
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Score 3 out of 10
Vetted Review
Verified User
Incentivized
eClinicalWorks is an EMR (electronic medical record) system that we are required to use for tracking patient medical information.
  • Stores patient medical records
  • Works on multiple types of devices (PC, iPad, mobile device)
  • Allows for use via a web interface with controls on IP addresses for access
  • [In my experience] the support is atrocious.
  • Policy changes by their upper management are applied and enforced on the end user with no warning or input
  • [In my opinion] most updates focus on more manual labor, rather than automation of processes
  • [In my opinion] integration with other systems is non-existent or clunky.
  • [In my experience] resolution to problems typically takes a significant amount of time, usually in a later upgrade, which itself provides more problems.
eClinicalWorks should be used in most medical situations. The program generally speaking works the way it should keeping track of patient records and the like. They have recently added an inpatient module for ASCs. Seems to work pretty well for smaller practices that don't require a lot of additional features or integrations.
  • Meet compliance requirements (Meaningful Use, MIPS/MACRA)
  • Store patient information in a meaningful way and provide access to it at all times
  • Integrate with other systems to provide the maximum amount of patient information available.
  • Be user friendly and automate manual processes
Billing and Claims Management (5)
70%
7.0
Real-time eligibility verification
70%
7.0
Coding
70%
7.0
Claims management
70%
7.0
Patient billing
70%
7.0
Financial Reporting
70%
7.0
Patient Scheduling (5)
28%
2.8
Rule-based scheduling
30%
3.0
Automated patient check-in
20%
2.0
Automated appointment reminders
40%
4.0
Multi-location support
20%
2.0
Calendar interface
30%
3.0
Medical Inventory Management
N/A
N/A
Electronic Medical Records (10)
41%
4.1
Charting / document management
40%
4.0
Templates
50%
5.0
E-prescribing
50%
5.0
Fax integration
50%
5.0
Patient portal
50%
5.0
Mobile/tablet support
60%
6.0
Speech recognition
50%
5.0
Integration with other EMR and PM systems
20%
2.0
Customization
20%
2.0
Workflow automation
20%
2.0
Medical Security and Privacy (4)
37.5%
3.8
Role-based permission levels
30%
3.0
Data backups and redundancy
30%
3.0
HIPAA compliance
80%
8.0
Local mode / networking failsafe
10%
1.0
Workflow and Scale (3)
20%
2.0
Task tracking
20%
2.0
Specialty-specific workflows
20%
2.0
Multi-office / multi-physician capabilities
20%
2.0
  • Been able to meet requirements for MACRA/MIPS and Meaningful Use
  • System Availability and speed has not been great, which as caused loss of revenue
  • There are a lot of manual processes we've been forced to do which increase staffing and thus cost
When we did the evaluation (about 10 years ago now) eClinicalWorks had a similar featureset, but was designed as a modular cost platform, so if you had certain features you could choose to add them, or not add them which then impacted the total cost. Most of the other products were not mature enough (at the time) or were so outwieldly expensive that they were not evaluated. We ended up getting a deal through a partner which made the eClinicalWorks licensing more palatable, so we went that way.
Now, while NexGen and Allscripts remain very expensive, and other users we know state these two continue to be problematic to use, Aprima has been purchased by CGM, and appears to be quite usable.
The problem with EMRs ultimately is once you're set up with one, you aren't able to transition to another one without a serious amount of time, effort and money.
255
Providers, nursing staff, business office, transcription, lab, etc
2
Troubleshooting, as their staff tends to have minimal amounts
Time, to allow their staff to log into your system, for you to show what you have to log into their portal first.
Basic medical knowledge to understand and work through medical concerns and explain information regarding it.
IT skills to deal with concerns regarding network connectivity, installing applications and the like.
  • Provide excellent patient care
  • Coordinate care with other practitioners
  • Accurate track and diagnose medical conditions
If we had an option to easily switch to another EMR product we would. However, an EMR keeps you invested solidly in it - once you've started you're then going to be stuck with it. The investment into the data in the system are such that you have no real option to back out of what you are in and move into something else. Again, if we could, we would immediately move to another EMR. The ability to use it and be supported by the vendor has decreased nearly to the point of inability to use.
  • in-person training
Paid for training, did not help. They trained prior to go-live, but it was so long ahead that users weren't able to function well when it actually happened, they seemed unable to provide adequate support. [In my experience] further support is typically very boilerplate, and is thus not useful, and has additional cost.
You put in support cases through a support portal. [I believe] for no apparent reason, the company decided that their support cannot have access to actual patient records and as a result, it's required that they have to connect remotely to a computer system in our network, and log in as one of our users to do anything. This also entails that they are completely incapable of diagnosing problems and require significant amounts of user input and time to try and begin any sort of work on the problems. [In my opinion] this takes away from patient care and other concerns. Also, while you can put in as detailed a ticket as you want, when you are called, you have to go over the ticket again, as they don't seem to read or care what you put in, as it's more important to them to go over everything in painful detail. Often times you must explain to the tech how the process works. In the past month, we were upgraded overnight with zero warning, which caused issues the following day as we had to update every single computer in our network (over 300) and it requires administrative privileges so couldn't be done by a user. This also doesn't update any information in the programs list, so there's no way to tell whether the update happened or not.
There is no option for premium support, only base support.
Yes
Rarely. Usually bugs are rolled into a "resolved in the next update" but often times that takes months or longer to happen. Often times they are not followed up on, and so there's no ability to track where the process is, and if you ask your account manager or support technicians they usually just tell you "it's a bug and will be fixed in a future update" but never have any specifics or ability to tell you when or what the fix will be.
No. Going live with the product was a complete fiasco. There was months of planning, and the weekend we were going live we were suddenly told of things we hadn't done that needed done. The week of go-live the trainers seemed relatively unable to help the staff adjust.
Updates tend to be extremely problematic, and new regulations and changes typically are handled as inefficiently as possible, and most of the time when we ask for feature changes to help remove manual processes, we are referred to the "workflow", which is a manual process.

Medical record systems should be designed to make the workflow streamlined for the provider, to make for excellent care of patients. eClinicalWorks makes it as cumbersome as possible, to the point where a paper chart would be just as effective, and much more reliable.
[In my opinion] the features allowed by the system are not designed for providers. [I think] the systems are inefficient, and new features tend to be "bolt on" features either as products purchased and added from other providers or simply a module created and strapped onto the software. There doesn't seem to be much idea around making things easier for the provider, though they like to state that provider burnout is something they are working on.
  • Use the system consistently with good performance
  • Provide excellent patient care
  • Getting mediocre support
Yes
The mobile interface works about as well as the installed desktop version. The same problems apply. The speed is atrocious, which they cannot seem to figure out why, or seem unable or unwilling to change. They state that they want to make things more accessible, but they do so using their own featureset, so the ability to integrate with other remote user solutions, especially those that provide better security are completely limited based on their preferences. You are also unable to get any form of performance reporting or assurances, as they neither provide or allow for anything of the sort.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • User Friendly because their user interface allows for seamless transition from all aspects of the electronic medical record
  • Reporting is comprehensive so any report can be generated
  • Built-In functionality for reminders, campaigns, patient portal, and etc.
  • Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
  • Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
  • Training videos would be helpful on their support website.
Would you want an EHR solution to package all modules under one product to meet Meaningful Use? Or would you rather purchase separately to meet other business objectives?
Billing and Claims Management (5)
N/A
N/A
Real-time eligibility verification
N/A
N/A
Coding
N/A
N/A
Claims management
N/A
N/A
Patient billing
N/A
N/A
Financial Reporting
N/A
N/A
Patient Scheduling (5)
N/A
N/A
Rule-based scheduling
N/A
N/A
Automated patient check-in
N/A
N/A
Automated appointment reminders
N/A
N/A
Multi-location support
N/A
N/A
Calendar interface
N/A
N/A
Medical Inventory Management
N/A
N/A
Electronic Medical Records (10)
73%
7.3
Charting / document management
50%
5.0
Templates
80%
8.0
E-prescribing
80%
8.0
Fax integration
80%
8.0
Patient portal
N/A
N/A
Mobile/tablet support
80%
8.0
Speech recognition
90%
9.0
Integration with other EMR and PM systems
90%
9.0
Customization
90%
9.0
Workflow automation
90%
9.0
Medical Security and Privacy (4)
70%
7.0
Role-based permission levels
70%
7.0
Data backups and redundancy
70%
7.0
HIPAA compliance
70%
7.0
Local mode / networking failsafe
70%
7.0
Workflow and Scale (3)
80%
8.0
Task tracking
80%
8.0
Specialty-specific workflows
80%
8.0
Multi-office / multi-physician capabilities
80%
8.0
  • Allscripts Professional EHR,Greenway PrimeSuite EMR,ADP AdvancedMD,athenaClinicals,Meditab IMS,Centricity PM
eClinicalWorks has a better user interface than the other products because it allows the user to navigate seamlessly between the progress note and chart. In addition, all information is easy to find based on the design. Their triggers and order sets are comprehensive allowing providers to order anything fairly quickly.
  • Progress Note Documentation where Chart Panel is able to be incorporated into the note
  • Patient Hub is a centralized location to find everything which allows users to obtain information easily
  • Meaningful Use Dashboard is easily confusing if you are not informed of their features.
  • Referrals and the process is cumbersome but it doesn't quite have all the tracking functionality that a referral staff would need.
Yes
I have not used it myself but I hear it was very neat!
I think it can be intimidating at first but once you begin navigating and learning the modules, it becomes less difficult to perform charting and operational processes.
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