Overview
What is eClinicalWorks?
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.
An EMR solution that no longer delivers on its promises, and has extremely sub-par support
eClinicalWorks
eClinicalWorks (ECW) is a terrible product
EMR software is like getting married in a society where divorce is permissible if your are willing to amputate a limb to end it
eClinicalWorks
Beware of eClinicalWorks
Popular Features
- Templates (23)4.343%
- E-prescribing (23)3.131%
- Charting / document management (25)2.929%
- Workflow automation (23)1.616%
Pricing
What is eClinicalWorks?
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
PRISMA the eClinicalWorks Health Information Search Engine (Demo)
Welch Allyn® Diagnostic Cardiology Suite™ ECG and eClinicalWorks Web Demo
Connex Cardio ECG and eClinicalWorks Web Application Demo - US English
Welch Allyn® Diagnostic Cardiology Suite™ ECG and eClinicalWorks ECG Demo
Connex Cardio ECG and eClinicalWorks Desktop Client Demo - US English
Scribe Demo- Video 2 Dragon Tutorial
Features
Billing and Claims Management
Managing the entire revenue cycle to help improve collection rates
- 5.1Real-time eligibility verification(17) Ratings
The software checks a patient’s insurance and benefits eligibility and tracks co-pay and deductible information.
- 4.7Claims management(15) Ratings
This includes claim scrubbing, electronic claim submission, and automated claim tracking.
- 5.4Coding(16) Ratings
The software helps users find the correct codes – whether ICD-9 or ICD-10 – for claims.
- 5.4Patient billing(16) Ratings
The software can generate statements, send them to patients via mail or email, and process payments.
- 4.7Financial Reporting(15) Ratings
Reports and dashboards allow users to understand the financial health of a practice.
Patient Scheduling
Managing patient scheduling, appointment reminders, and patient check-in
- 4.2Rule-based scheduling(21) Ratings
The software sets schedules based on a set of rules or criteria that account for various institutional and individual needs.
- 4.4Automated appointment reminders(17) Ratings
Patients receive automated reminders via text, phone or email in advance of appointments to help decrease the number of no-shows.
- 2.1Automated patient check-in(17) Ratings
The software streamlines the check-in process, with features like co-pay notification, digital ID photos, insurance card scanning, waiting time updates, and self-check-in kiosks.
- 1.7Multi-location support(20) Ratings
The software can coordinate scheduling across multiple locations, facilities or practitioners.
- 4.6Calendar interface(17) Ratings
The software provides a user-friendly calendar from which users can track and schedule appointments.
Electronic Medical Records
Digital charting of a patient’s medical and treatment history
- 2.9Charting / document management(25) Ratings
Practitioners can easily create a patient record, take notes, update patient information, and understand a patient’s history at a glance.
- 4.3Templates(23) Ratings
The EMR software includes pre-built and customizable templates to allow for easy, standardized organization of clinical data and notes.
- 4Patient portal(20) Ratings
Patients can access important personal health information, such as medications, allergies and lab results, online through a secure website.
- 6Mobile/tablet support(15) Ratings
The software is accessible via mobile or tablet devices.
- 3.2Fax integration(22) Ratings
This facilitates the sharing of information with other providers, and storing and distribution of documents.
- 1.6Integration with other EMR and PM systems(18) Ratings
The software can integrate with EMR and PM software to allow practitioners to coordinate care with other providers such as hospitals or specialists.
- 1.6Workflow automation(23) Ratings
The software allows practitioners to take action directly from a patient’s chart, such as prescribing a medication, ordering a lab test, or requesting a follow-up appointment.
- 5Speech recognition(15) Ratings
The software integrates with the speech-recognition capabilities of Dragon software, allowing practitioners to take notes verbally.
- 2.1Customization(20) Ratings
Users can tailor the software to best fit their practices or discipline, through features like custom fields, medical forms, chart templates, and/or macro buttons.
- 3.1E-prescribing(23) Ratings
Practitioners can write and send prescriptions electronically, as well as approve or deny renewal requests.
Medical Security and Privacy
This component helps an organization minimize security risks and respect data privacy.
- 8HIPAA compliance(22) Ratings
The software helps providers comply with the privacy standards established by the Health Insurance Portability and Accountability Act (HIPAA).
- 3.1Role-based permission levels(22) Ratings
Users have different permission levels based on their roles to protect patient privacy.
- 3.1Data backups and redundancy(20) Ratings
The software helps ensure against data loss.
- 1.1Local mode / networking failsafe(17) Ratings
The software provides a way to ensure that network or connectivity issues are not a work-stopping event.
Workflow and Scale
The software helps manage employee workflows at scale.
- 2.1Task tracking(19) Ratings
Users can monitor staff productivity and accountability.
- 2.1Specialty-specific workflows(20) Ratings
The software accounts for different workflow options based on discipline or specialty.
- 2.1Multi-office / multi-physician capabilities(21) Ratings
The software can manage and coordinate multi-office or multi-physician instances.
Product Details
- About
- Tech Details
- FAQs
What is eClinicalWorks?
eClinicalWorks Video
eClinicalWorks Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(51)Community Insights
- Business Problems Solved
eClinicalWorks is widely used by healthcare organizations for its electronic medical record system, allowing them to efficiently track patient medical information. With its user-friendly interface and robust features, eClinicalWorks has become an essential tool in hospital clinics for patient documentation and overall population health. Multiple providers have found great value in the integration of eClinicalWorks with Dragon Medical, with over 90% of them using it for dictation purposes.
Across a multi-specialty facility with more than 130 providers spread across 27 locations, eClinicalWorks has proven to be a reliable solution for electronic charting of patients. Primary care providers specifically benefit from the software's templating capabilities, allowing them to streamline their workflows and improve efficiency. Additionally, organizations are eagerly looking forward to utilizing the new telemedicine module of eClinicalWorks, which promises to enhance accessibility and patient care.
In smaller practices like a two-physician specialty practice and an audiologist's office, eClinicalWorks serves as a comprehensive electronic medical record solution. It empowers these practitioners to seamlessly manage patient records and improve overall practice efficiency. As healthcare continues to evolve, eClinicalWorks remains a vital tool for healthcare professionals seeking reliable and intuitive EMR solutions.
Attribute Ratings
Reviews
(1-2 of 2)An EMR solution that no longer delivers on its promises, and has extremely sub-par support
- Stores patient medical records
- Works on multiple types of devices (PC, iPad, mobile device)
- Allows for use via a web interface with controls on IP addresses for access
- [In my experience] the support is atrocious.
- Policy changes by their upper management are applied and enforced on the end user with no warning or input
- [In my opinion] most updates focus on more manual labor, rather than automation of processes
- [In my opinion] integration with other systems is non-existent or clunky.
- [In my experience] resolution to problems typically takes a significant amount of time, usually in a later upgrade, which itself provides more problems.
- Meet compliance requirements (Meaningful Use, MIPS/MACRA)
- Store patient information in a meaningful way and provide access to it at all times
- Integrate with other systems to provide the maximum amount of patient information available.
- Be user friendly and automate manual processes
- Real-time eligibility verification
- 70%7.0
- Coding
- 70%7.0
- Claims management
- 70%7.0
- Patient billing
- 70%7.0
- Financial Reporting
- 70%7.0
- Rule-based scheduling
- 30%3.0
- Automated patient check-in
- 20%2.0
- Automated appointment reminders
- 40%4.0
- Multi-location support
- 20%2.0
- Calendar interface
- 30%3.0
- Charting / document management
- 40%4.0
- Templates
- 50%5.0
- E-prescribing
- 50%5.0
- Fax integration
- 50%5.0
- Patient portal
- 50%5.0
- Mobile/tablet support
- 60%6.0
- Speech recognition
- 50%5.0
- Integration with other EMR and PM systems
- 20%2.0
- Customization
- 20%2.0
- Workflow automation
- 20%2.0
- Role-based permission levels
- 30%3.0
- Data backups and redundancy
- 30%3.0
- HIPAA compliance
- 80%8.0
- Local mode / networking failsafe
- 10%1.0
- Task tracking
- 20%2.0
- Specialty-specific workflows
- 20%2.0
- Multi-office / multi-physician capabilities
- 20%2.0
- Been able to meet requirements for MACRA/MIPS and Meaningful Use
- System Availability and speed has not been great, which as caused loss of revenue
- There are a lot of manual processes we've been forced to do which increase staffing and thus cost
Now, while NexGen and Allscripts remain very expensive, and other users we know state these two continue to be problematic to use, Aprima has been purchased by CGM, and appears to be quite usable.
The problem with EMRs ultimately is once you're set up with one, you aren't able to transition to another one without a serious amount of time, effort and money.
Time, to allow their staff to log into your system, for you to show what you have to log into their portal first.
Basic medical knowledge to understand and work through medical concerns and explain information regarding it.
IT skills to deal with concerns regarding network connectivity, installing applications and the like.
- Provide excellent patient care
- Coordinate care with other practitioners
- Accurate track and diagnose medical conditions
- in-person training
Updates tend to be extremely problematic, and new regulations and changes typically are handled as inefficiently as possible, and most of the time when we ask for feature changes to help remove manual processes, we are referred to the "workflow", which is a manual process.
Medical record systems should be designed to make the workflow streamlined for the provider, to make for excellent care of patients. eClinicalWorks makes it as cumbersome as possible, to the point where a paper chart would be just as effective, and much more reliable.
- Use the system consistently with good performance
- Provide excellent patient care
- Getting mediocre support
eClinicalWorks User Review
- User Friendly because their user interface allows for seamless transition from all aspects of the electronic medical record
- Reporting is comprehensive so any report can be generated
- Built-In functionality for reminders, campaigns, patient portal, and etc.
- Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
- Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
- Training videos would be helpful on their support website.
- Real-time eligibility verification
- N/AN/A
- Coding
- N/AN/A
- Claims management
- N/AN/A
- Patient billing
- N/AN/A
- Financial Reporting
- N/AN/A
- Rule-based scheduling
- N/AN/A
- Automated patient check-in
- N/AN/A
- Automated appointment reminders
- N/AN/A
- Multi-location support
- N/AN/A
- Calendar interface
- N/AN/A
- Charting / document management
- 50%5.0
- Templates
- 80%8.0
- E-prescribing
- 80%8.0
- Fax integration
- 80%8.0
- Patient portal
- N/AN/A
- Mobile/tablet support
- 80%8.0
- Speech recognition
- 90%9.0
- Integration with other EMR and PM systems
- 90%9.0
- Customization
- 90%9.0
- Workflow automation
- 90%9.0
- Role-based permission levels
- 70%7.0
- Data backups and redundancy
- 70%7.0
- HIPAA compliance
- 70%7.0
- Local mode / networking failsafe
- 70%7.0
- Task tracking
- 80%8.0
- Specialty-specific workflows
- 80%8.0
- Multi-office / multi-physician capabilities
- 80%8.0
- Allscripts Professional EHR,Greenway PrimeSuite EMR,ADP AdvancedMD,athenaClinicals,Meditab IMS,Centricity PM
- Progress Note Documentation where Chart Panel is able to be incorporated into the note
- Patient Hub is a centralized location to find everything which allows users to obtain information easily
- Meaningful Use Dashboard is easily confusing if you are not informed of their features.
- Referrals and the process is cumbersome but it doesn't quite have all the tracking functionality that a referral staff would need.