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eClinicalWorks

eClinicalWorks

Overview

What is eClinicalWorks?

eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.

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Recent Reviews

TrustRadius Insights

eClinicalWorks is widely used by healthcare organizations for its electronic medical record system, allowing them to efficiently track …
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TrustRadius Insights
TrustRadius Insights
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Popular Features

View all 27 features
  • Templates (23)
    4.3
    43%
  • E-prescribing (23)
    3.1
    31%
  • Charting / document management (25)
    2.9
    29%
  • Workflow automation (23)
    1.6
    16%
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Pricing

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eClinicalWorks

eClinicalWorks

N/A
Unavailable

What is eClinicalWorks?

eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

PRISMA the eClinicalWorks Health Information Search Engine (Demo)

YouTube

Welch Allyn® Diagnostic Cardiology Suite™ ECG and eClinicalWorks Web Demo

YouTube

Connex Cardio ECG and eClinicalWorks Web Application Demo - US English

YouTube

Welch Allyn® Diagnostic Cardiology Suite™ ECG and eClinicalWorks ECG Demo

YouTube

Connex Cardio ECG and eClinicalWorks Desktop Client Demo - US English

YouTube

Scribe Demo- Video 2 Dragon Tutorial

YouTube
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Features

Billing and Claims Management

Managing the entire revenue cycle to help improve collection rates

5.1
Avg 7.7

Patient Scheduling

Managing patient scheduling, appointment reminders, and patient check-in

3.4
Avg 8.0

Electronic Medical Records

Digital charting of a patient’s medical and treatment history

3.4
Avg 7.2

Medical Security and Privacy

This component helps an organization minimize security risks and respect data privacy.

3.8
Avg 8.4

Workflow and Scale

The software helps manage employee workflows at scale.

2.1
Avg 7.8
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Product Details

What is eClinicalWorks?

eClinicalWorks Video

Introduction of eClinicalWorks

eClinicalWorks Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.

Reviewers rate HIPAA compliance highest, with a score of 8.

The most common users of eClinicalWorks are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(51)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

eClinicalWorks is widely used by healthcare organizations for its electronic medical record system, allowing them to efficiently track patient medical information. With its user-friendly interface and robust features, eClinicalWorks has become an essential tool in hospital clinics for patient documentation and overall population health. Multiple providers have found great value in the integration of eClinicalWorks with Dragon Medical, with over 90% of them using it for dictation purposes.

Across a multi-specialty facility with more than 130 providers spread across 27 locations, eClinicalWorks has proven to be a reliable solution for electronic charting of patients. Primary care providers specifically benefit from the software's templating capabilities, allowing them to streamline their workflows and improve efficiency. Additionally, organizations are eagerly looking forward to utilizing the new telemedicine module of eClinicalWorks, which promises to enhance accessibility and patient care.

In smaller practices like a two-physician specialty practice and an audiologist's office, eClinicalWorks serves as a comprehensive electronic medical record solution. It empowers these practitioners to seamlessly manage patient records and improve overall practice efficiency. As healthcare continues to evolve, eClinicalWorks remains a vital tool for healthcare professionals seeking reliable and intuitive EMR solutions.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
February 10, 2015

Hospital extends eCW to Private Practices

Verified User
Analyst in Information Technology
Hospital & Health Care Company, 10,001+ employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Intuitive to use. Many of our practices are changing from paper and having worked with other EHR vendors before, I believe that eCW is more intuitive to use than other systems which helps in the transition from paper medical records.
  • Quick implementation. The standard install for eCW usually only takes a few weeks and most of this work is done remotely which saves the practice money.
  • Economical. The cost of a standard eCW solution is comparable to other vendors of similar quality.
  • Communication gap. Most of the support staff at eCW are Indian which often times creates a language barrier between the clinics and eCW.
  • Training. Training is only one week on site for the week of go-live and then everything else is done remote or is up to the practice to watch webinars which has been a complaint of many practices.
  • Upcharges. The standard product from eCW is decent but there are often upcharges for basic additional functionality that practices feel should be included.
Likelihood to Recommend
I think eClinicalWorks is a good, economical solution for most small-medium size healthcare organizations. It's not going to do everything that an Epic solution could but often times organizations aren't necessarily looking for all the bells and whistles of an Epic solution so a less robust solution like eCW is a perfect fit. The solution is quick to implement and clinicians, administrators and staff usually pick up on how to use eCW much quicker than what I've seen with other EHRs (Epic, NextGen, etc.). I think it all comes down the organization and what they are trying to get out of their EHR but for the vast majority of ambulatory settings I would say eCW will meet their needs.
eClinicalWorks Feature Ratings
Billing and Claims Management (5)
42%
4.2
Real-time eligibility verification
N/A
N/A
Coding
60%
6.0
Claims management
50%
5.0
Patient billing
60%
6.0
Financial Reporting
40%
4.0
Patient Scheduling (5)
38%
3.8
Rule-based scheduling
50%
5.0
Automated patient check-in
N/A
N/A
Automated appointment reminders
80%
8.0
Multi-location support
60%
6.0
Calendar interface
N/A
N/A
Medical Inventory Management
N/A
N/A
Electronic Medical Records (10)
65%
6.5
Charting / document management
70%
7.0
Templates
60%
6.0
E-prescribing
80%
8.0
Fax integration
80%
8.0
Patient portal
70%
7.0
Mobile/tablet support
80%
8.0
Speech recognition
80%
8.0
Integration with other EMR and PM systems
30%
3.0
Customization
60%
6.0
Workflow automation
40%
4.0
Medical Security and Privacy (4)
75%
7.5
Role-based permission levels
90%
9.0
Data backups and redundancy
70%
7.0
HIPAA compliance
80%
8.0
Local mode / networking failsafe
60%
6.0
Workflow and Scale (3)
53.33333333333333%
5.3
Task tracking
60%
6.0
Specialty-specific workflows
40%
4.0
Multi-office / multi-physician capabilities
60%
6.0
Alternatives Considered
I've also used NextGen and Epic. I believe that Epic is by far the best EHR on the market for medium-large healthcare organizations. There are downsides however including the cost of the Epic solution which makes it cost prohibitive for some organizations to implement Epic. NextGen is more geared towards specialties, in my opinion, and is in a similar market as eCW. With that being said, I believe eCW is a much better solution than NextGen based upon ease of use, price, functionality and support.
Users and Roles
50
All aspects of operating a private pracitce: front desk, clinicians, billers, administrators, etc.
Support Headcount Required
3
Business Processes Supported
  • Billing
  • Clinical Documentation
  • Scheduling
  • Reporting
Products Replaced
No
Key Differentiators
  • Price
  • Product Features
  • Product Usability
Implementation Details / Implementation Partner
  • Vendor implemented
Implementation Phases
Yes
Change Management Lessons
Change management was a small part of the implementation and was well-handled
Implementation Issues
  • Language barrier between the practices and eCW implmentation staff.
  • The lack of on site guidance from eCW as most all of the implementation was done remotely.
  • The time frame for implementation is very short so if one deadline is missed then it has the potential to push every other milestone back.
Implementation Rating
4
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
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