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eClinicalWorks is widely used by healthcare organizations for its electronic medical record system, allowing them to efficiently track …
Overview
What is eClinicalWorks?
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.
Recent Reviews
Popular Features
- Templates (23)4.343%
- E-prescribing (23)3.131%
- Charting / document management (25)2.929%
- Workflow automation (23)1.616%
Pricing
N/A
Unavailable
What is eClinicalWorks?
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
PRISMA the eClinicalWorks Health Information Search Engine (Demo)
YouTube
Welch Allyn® Diagnostic Cardiology Suite™ ECG and eClinicalWorks Web Demo
YouTube
Connex Cardio ECG and eClinicalWorks Web Application Demo - US English
YouTube
Welch Allyn® Diagnostic Cardiology Suite™ ECG and eClinicalWorks ECG Demo
YouTube
Connex Cardio ECG and eClinicalWorks Desktop Client Demo - US English
YouTube
Scribe Demo- Video 2 Dragon Tutorial
YouTube
Features
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Product Details
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- Tech Details
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What is eClinicalWorks?
eClinicalWorks Video
Introduction of eClinicalWorks
eClinicalWorks Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.
Reviewers rate HIPAA compliance highest, with a score of 8.
The most common users of eClinicalWorks are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(51)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
eClinicalWorks is widely used by healthcare organizations for its electronic medical record system, allowing them to efficiently track patient medical information. With its user-friendly interface and robust features, eClinicalWorks has become an essential tool in hospital clinics for patient documentation and overall population health. Multiple providers have found great value in the integration of eClinicalWorks with Dragon Medical, with over 90% of them using it for dictation purposes.
Across a multi-specialty facility with more than 130 providers spread across 27 locations, eClinicalWorks has proven to be a reliable solution for electronic charting of patients. Primary care providers specifically benefit from the software's templating capabilities, allowing them to streamline their workflows and improve efficiency. Additionally, organizations are eagerly looking forward to utilizing the new telemedicine module of eClinicalWorks, which promises to enhance accessibility and patient care.
In smaller practices like a two-physician specialty practice and an audiologist's office, eClinicalWorks serves as a comprehensive electronic medical record solution. It empowers these practitioners to seamlessly manage patient records and improve overall practice efficiency. As healthcare continues to evolve, eClinicalWorks remains a vital tool for healthcare professionals seeking reliable and intuitive EMR solutions.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
October 13, 2021
An EMR solution that no longer delivers on its promises, and has extremely sub-par support
eClinicalWorks is an EMR (electronic medical record) system that we are required to use for tracking patient medical information.
- Stores patient medical records
- Works on multiple types of devices (PC, iPad, mobile device)
- Allows for use via a web interface with controls on IP addresses for access
- [In my experience] the support is atrocious.
- Policy changes by their upper management are applied and enforced on the end user with no warning or input
- [In my opinion] most updates focus on more manual labor, rather than automation of processes
- [In my opinion] integration with other systems is non-existent or clunky.
- [In my experience] resolution to problems typically takes a significant amount of time, usually in a later upgrade, which itself provides more problems.
- Meet compliance requirements (Meaningful Use, MIPS/MACRA)
- Store patient information in a meaningful way and provide access to it at all times
- Integrate with other systems to provide the maximum amount of patient information available.
- Be user friendly and automate manual processes
70%
7.0
28%
2.8
N/A
N/A
41%
4.1
37.5%
3.8
20%
2.0
- Been able to meet requirements for MACRA/MIPS and Meaningful Use
- System Availability and speed has not been great, which as caused loss of revenue
- There are a lot of manual processes we've been forced to do which increase staffing and thus cost
When we did the evaluation (about 10 years ago now) eClinicalWorks had a similar featureset, but was designed as a modular cost platform, so if you had certain features you could choose to add them, or not add them which then impacted the total cost. Most of the other products were not mature enough (at the time) or were so outwieldly expensive that they were not evaluated. We ended up getting a deal through a partner which made the eClinicalWorks licensing more palatable, so we went that way.
Now, while NexGen and Allscripts remain very expensive, and other users we know state these two continue to be problematic to use, Aprima has been purchased by CGM, and appears to be quite usable.
The problem with EMRs ultimately is once you're set up with one, you aren't able to transition to another one without a serious amount of time, effort and money.
Now, while NexGen and Allscripts remain very expensive, and other users we know state these two continue to be problematic to use, Aprima has been purchased by CGM, and appears to be quite usable.
The problem with EMRs ultimately is once you're set up with one, you aren't able to transition to another one without a serious amount of time, effort and money.
255
Providers, nursing staff, business office, transcription, lab, etc
2
Troubleshooting, as their staff tends to have minimal amounts
Time, to allow their staff to log into your system, for you to show what you have to log into their portal first.
Basic medical knowledge to understand and work through medical concerns and explain information regarding it.
IT skills to deal with concerns regarding network connectivity, installing applications and the like.
Time, to allow their staff to log into your system, for you to show what you have to log into their portal first.
Basic medical knowledge to understand and work through medical concerns and explain information regarding it.
IT skills to deal with concerns regarding network connectivity, installing applications and the like.
- Provide excellent patient care
- Coordinate care with other practitioners
- Accurate track and diagnose medical conditions
- in-person training
There is no option for premium support, only base support.
Yes
Rarely. Usually bugs are rolled into a "resolved in the next update" but often times that takes months or longer to happen. Often times they are not followed up on, and so there's no ability to track where the process is, and if you ask your account manager or support technicians they usually just tell you "it's a bug and will be fixed in a future update" but never have any specifics or ability to tell you when or what the fix will be.
No. Going live with the product was a complete fiasco. There was months of planning, and the weekend we were going live we were suddenly told of things we hadn't done that needed done. The week of go-live the trainers seemed relatively unable to help the staff adjust.
Updates tend to be extremely problematic, and new regulations and changes typically are handled as inefficiently as possible, and most of the time when we ask for feature changes to help remove manual processes, we are referred to the "workflow", which is a manual process.
Medical record systems should be designed to make the workflow streamlined for the provider, to make for excellent care of patients. eClinicalWorks makes it as cumbersome as possible, to the point where a paper chart would be just as effective, and much more reliable.
Updates tend to be extremely problematic, and new regulations and changes typically are handled as inefficiently as possible, and most of the time when we ask for feature changes to help remove manual processes, we are referred to the "workflow", which is a manual process.
Medical record systems should be designed to make the workflow streamlined for the provider, to make for excellent care of patients. eClinicalWorks makes it as cumbersome as possible, to the point where a paper chart would be just as effective, and much more reliable.
- Use the system consistently with good performance
- Provide excellent patient care
- Getting mediocre support
Yes
The mobile interface works about as well as the installed desktop version. The same problems apply. The speed is atrocious, which they cannot seem to figure out why, or seem unable or unwilling to change. They state that they want to make things more accessible, but they do so using their own featureset, so the ability to integrate with other remote user solutions, especially those that provide better security are completely limited based on their preferences. You are also unable to get any form of performance reporting or assurances, as they neither provide or allow for anything of the sort.
April 16, 2015
How ECW stacks up
- Charting
- Integration with medical devices
- Terminal services works OK
- Terminal services environment
- Web browser compatibility
- Wireless disconnects
80%
8.0
80%
8.0
N/A
N/A
74.44444444444444%
7.4
80%
8.0
76.66666666666667%
7.7
- Practice Fusion,Medisoft,Athena Health,GE Centricity
Our customers had already selected ECW before we got there.
1
We just support our customers instances of ECW.
February 10, 2015
Hospital extends eCW to Private Practices
- Intuitive to use. Many of our practices are changing from paper and having worked with other EHR vendors before, I believe that eCW is more intuitive to use than other systems which helps in the transition from paper medical records.
- Quick implementation. The standard install for eCW usually only takes a few weeks and most of this work is done remotely which saves the practice money.
- Economical. The cost of a standard eCW solution is comparable to other vendors of similar quality.
- Communication gap. Most of the support staff at eCW are Indian which often times creates a language barrier between the clinics and eCW.
- Training. Training is only one week on site for the week of go-live and then everything else is done remote or is up to the practice to watch webinars which has been a complaint of many practices.
- Upcharges. The standard product from eCW is decent but there are often upcharges for basic additional functionality that practices feel should be included.
42%
4.2
38%
3.8
N/A
N/A
65%
6.5
75%
7.5
53.33333333333333%
5.3
I've also used NextGen and Epic. I believe that Epic is by far the best EHR on the market for medium-large healthcare organizations. There are downsides however including the cost of the Epic solution which makes it cost prohibitive for some organizations to implement Epic. NextGen is more geared towards specialties, in my opinion, and is in a similar market as eCW. With that being said, I believe eCW is a much better solution than NextGen based upon ease of use, price, functionality and support.
50
All aspects of operating a private pracitce: front desk, clinicians, billers, administrators, etc.
3
- Billing
- Clinical Documentation
- Scheduling
- Reporting
No
- Price
- Product Features
- Product Usability
- Vendor implemented
Yes
Change management was a small part of the implementation and was well-handled
- Language barrier between the practices and eCW implmentation staff.
- The lack of on site guidance from eCW as most all of the implementation was done remotely.
- The time frame for implementation is very short so if one deadline is missed then it has the potential to push every other milestone back.