ECM XD Reviews

2 Ratings
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Score 9.3 out of 100

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April 28, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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ECM -XD is used for product complaints handling and product investigation documentation across all operating companies in our global surgery business. It is primarily used as a repository for all information relevant to a customer complaint, including event description, submitted photos, and returned product analyses. It allows staff members from different departments to have common access to complaint information.
  • Great cloud integration of information. Saves a lot of space on network drives and eliminates need for local storage of critical documents.
  • Very good comprehensive repository of information. Documents of different format and file extensions are allowed for upload and easy to access.
  • Regulatory and auditory compliance. This platform facilitates documentation of customer feedback, and thus ensures GMP, ISO, and FDA compliance.
  • Customization could be made easier. Often times we instead have blank unused information fields for individual complaint files.
  • Record display layout could be optimized. While very comprehensive, it could be difficult to find specific information.
  • Mobile compatibility. I haven't seen any support for mobile compatibility. ECM -XD is typically only accessed on laptop and desktop machines in our organization.
ECM -XD is great when you are linking documents of different types and from different sources into a single centralized location. There is no limit to the amount of information that can be retained for a specific complaint, investigation, etc. so situations where documents obtained at different times and from different personnel need to be linked to a single file are ideal.
ECM -XD is less ideal for situations in which individual file information is simple with low density, or requiring a high level of customization. The user interface is likely more intuitive for novice users through other software options.
Customer support for ECM -XD has been very responsive and quick to resolve issues and answer inquiries. Help contact links aren't very visible within the platform, and mobile or tablet support doesn't look to be documented. Overall, support is great from a functional perspective but could be easier to find and use with improvements in layout and interface design.
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What is ECM XD?

Cloud-Based Digital Platform for Managing Enterprise Content
ECM-XD helps businesses simplify collaboration, create content, and transmit and assure compliance across all parts of the business processes. ECM XD's built-in regulatory controls enables holistic management of compliance.

ECM XD Features

Enterprise Content Management Features

Has featureContent capture & imaging
Has featureFile sync, storage & archiving
Has featureDocument management
Has featureRecords management
Has featureContent search & retrieval
Has featureEnterprise content collaboration
Has featureSecurity, risk management & information governance
Has featureAutomated workflows
Has featureMobile support
Has featureIntegration

ECM XD Competitors

ECM XD Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Contact Xybion for more information.

ECM XD Support Options

 Paid Version
Phone
Email

ECM XD Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No