eFax Corporate

Score7 out of 10

41 Reviews and Ratings

What is eFax Corporate?

eFax is an encrypted cloud-based fax service that allows users to send, receive, and edit faxes online, from email, or from a mobile application. It provides users with a unique fax number attached to their email address, thereby avoiding the need to use a fax machine or print incoming faxes.

Categories & Use Cases

Online Fax

Verified User

Administrative Assistant in Customer Service (51-200 employees employees)

Use Cases and Deployment Scope

We utilize eFax Corporate in our organization to fax out and receive faxes in to numerous outside organizations as well as throughout the branches of our organizations that are located in different areas of our state, such as from billing departments to records departments to our front desks and beyond.

Pros

Ease of use
Affordable
User-friendly interface

Cons

Delivery read-outs
Report functions to assess time utilizations
Organizational features

Return on Investment

Secure fax
Organization
Ease of use

Alternatives Considered

Email to PDF for Outlook

Other Software Used

Dialpad Ai Voice, Microsoft 365, CareLogic EHR

Stefanie Lee-You

HR Director in Human Resources at Cryoport Systems, LLC. (51-200 employees employees)

Use Cases and Deployment Scope

eFax is readily usable throughout the organization to assist document control remotely. This software was able to support the needs of faxing securely and safely remotely during the Covid situation. It is very easy and cost-effective.

Pros

Fax remotely
Fax with ease and multiple documents
Cost Effective

Cons

Be more cost effective
Sometimes it goes down and not sure why
Can be easier to pay online

Most Important Features

Secure file
Domestic and International
No need for fax machine and toner and ink

Return on Investment

Less toner and ink, cost effective
Sometime system is down
Great for remote employees

Alternatives Considered

DataFax

Other Software Used

NetApp MetroCluster, Sfax

Joshua Quintero

Owner and Attorney in Legal at Law Office of Joshua N Quintero (1-10 employees employees)

Use Cases and Deployment Scope

I need to send and receive faxes, a few times per month, and my office has a VOIP telephone system, so there is no way to have a physical fax machine. As such, eFax allows me and my employees to turn our phones, scanners, and computers into virtual fax machines and allows us to send and receive faxes with ease.

Pros

A free App is available and very easy to use.
It gives your business a toll free fax number, which you can add to your business card.
Faxes are stored forever!

Cons

Price can be cheaper, but you pay for good quality service.
The faxes take a couple of minutes to send, which is longer than fax machines.
The App is glitchy sometimes.

Most Important Features

The free App that allows faxes to be sent via phone.
The free fax number that is provided.
The ability to search for older faxes.

Return on Investment

Made it more professional.
Allowed me to acquire more business.
Helped me easily transition to work from home.

Alternatives Considered

iFax App

Other Software Used

Lexis Advance, DocuSign, Adobe Acrobat Reader DC

Sahid Kabir

Senior Product Manager in Product Management at Orion AI Tech (51-200 employees employees)

Use Cases and Deployment Scope

To send or receive confidential information, we use eFax. Our customers don't always want to communicate information via email. We may also need to fax paperwork to our bank or investors. We haven't utilized it as often in recent years because many organizations now use secure websites to submit documents.

Pros

Simple UI design.
Easy to understand the workflow.
Not needed to think before sending fax documents.

Cons

More administrative functions should be added.
Billing statement should be made online.

Most Important Features

Fax sending and receiving.
Simple UI management.

Return on Investment

It has saved time in sending fax documents.
It is easy to interact which makes the job easy for the workers.
Encrypted files has been appreciated.

Other Software Used

Admers

Usability

Ahmet Celik

Researcher in Corporate at Rutgers (1-10 employees employees)

Use Cases and Deployment Scope

[From my experience] I opened an account with eFax for one-time use. I tried to cancel within the trial period however their cancellation procedure is a little bit tricky. Technically you are not canceling your subscription unless you complete all steps. After that, they are charging you everything. I was robbed £ 25 for a couple of faxes. Now I canceled. Hope they are not going to charge anymore.