eFax

Overview

Reviews

eFax: Old Reliable

7
eFax is being used as an auxiliary towards typical faxing. Currently, our company uses both old-fashioned fax machines, and eFax. It's …
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eFax is gReat!

10
We use eFax across our entire company. We were able to do away with a landline (for fax) and implement this solution as a cost-saving …

eFax saved us $$

10
This program saves us money, paper, and time. We are a busy physician office that receives and sends medical records all day long. We try …

eFax is very popular!

7
The way eFax is currently used in our environment is for sending digital documents and sending them via fax and also receiving facsimile …
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A secure, cloud based fax solution.

7
Efax is not mandated by the company, so individuals use what they deem fit. eFax corporate is the HIPPA compliant electronic fax. It …
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Affordable Electronic faxing!

10
We use efax mostly company wide as well as for specific departments. Great option for remote workforce.
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Reviewer Pros & Cons

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Pricing

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What is eFax?

eFax is an encrypted cloud-based fax service that allows users to send, receive, and edit faxes online, from email, or from a mobile application. It provides users with a unique fax number attached to their email address, thereby avoiding the need to use a fax machine or print incoming faxes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is eFax?

eFax is an encrypted cloud-based fax service that allows users to send, receive, and edit faxes online, from email, or from a mobile application. It provides users with a unique fax number attached to their email address, thereby avoiding the need to use a fax machine or print incoming faxes.

eFax Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

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Frequently Asked Questions

What is eFax?

eFax is an encrypted cloud-based fax service that allows users to send, receive, and edit faxes online, from email, or from a mobile application. It provides users with a unique fax number attached to their email address, thereby avoiding the need to use a fax machine or print incoming faxes.

What is eFax's best feature?

Reviewers rate Support Rating highest, with a score of 7.3.

Who uses eFax?

The most common users of eFax are from Small Businesses and the Hospital & Health Care industry.

Reviews and Ratings

(21)

Ratings

Reviews

(1-9 of 21)
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Score 1 out of 10
Vetted Review
Verified User
Review Source
[From my experience] I opened an account with eFax for one-time use. I tried to cancel within the trial period however their cancellation procedure is a little bit tricky. Technically you are not canceling your subscription unless you complete all steps. After that, they are charging you everything. I was robbed £ 25 for a couple of faxes. Now I canceled. Hope they are not going to charge anymore.
  • NA
  • Easy cancellation policy
Their cancellation procedure is tricky
September 04, 2020

eFax: Old Reliable

Score 7 out of 10
Vetted Review
Verified User
Review Source
eFax is being used as an auxiliary towards typical faxing. Currently, our company uses both old-fashioned fax machines, and eFax. It's used across the whole organization, but it's starting to be used more and more recently, especially with the current situation and the demand for remote faxing.

eFax addresses the problem of needing to send and receive faxes remotely, and as a health care provider, it also is HIPAA compliant and provides secure faxes.
  • Flexibility. You can log in anywhere to receive and send faxes.
  • Simplicity. The interface to send faxes is very easy to use and understand.
  • Reliability. I've never had an issue with eFax not sending or receiving properly.
  • The user interface could use some work, as it's a little dated looking, and it's not so simple to receive faxes, at times.
  • Administrator functions. If the user's account is locked for any reason, the administrator cannot unlock their account. It causes a lot of inconveniences.
  • Unable to see the bill. For whatever reason, eFax does not allow viewing the bill from the online portal.
eFax is well suited when needing to remote work, as it does provide that function. eFax is also useful when you need to send and receive secure faxes. Overall, it's much better than a physical fax machine, and any time a fax machine is required, eFax is well suited to fill that job, instead.
I've never had any issues reaching out to their tech support. That support is fine. However, I have had issues reaching out to other departments--especially the billing department. It's impossible to view a copy of the bill or talk to a salesman about changing services or costs. Luckily, this wasn't a big deal for us at the time, but it could cause a bigger issue down the road.
September 14, 2019

eFax is easy and helpful

Score 9 out of 10
Vetted Review
Verified User
Review Source
eFax is used to receive orders for our distribution part of the business. We also use it to fax various kinds of documents.
  • It helped us to go paperless on receiving faxes.
  • It helps us automate the receiving of documents.
  • It's good as it is.
It's useful if you need to be able to receive faxes, but don't want to have a fax machine and deal with paper.
Overall it's good, but the waiting time to get service can be long.
July 30, 2018

eFax is gReat!

Gina Howard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use eFax across our entire company. We were able to do away with a landline (for fax) and implement this solution as a cost-saving measure. It's much easier to fax directly from your desk and receive faxes in an inbox! We no longer have the cost of a landline and are able to fax from our desks without using a cumbersome fax machine.
  • Ease of use.
  • Low cost.
  • Seamless integration.
  • We receive a lot of spam faxes. It would be nice if there was a way to filter these out.
eFax works well for our small business! It is extremely easy to use and setup. Anyone can do it!
May 04, 2018

eFax saved us $$

Lynn Reeves Hill | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
This program saves us money, paper, and time. We are a busy physician office that receives and sends medical records all day long. We try to be as resourceful as possible. This is a lifesaver for us.
  • Saves money
  • Saves time
  • Lets us use our resources elsewhere for production.
  • Sometimes we have difficulty retrieving faxes
  • The letters are hard to read
  • Support could be a little more prompt
We are a physician practice that receives faxes all day long. We love resources that make our job easier.
October 01, 2019

eFax is very popular!

Score 7 out of 10
Vetted Review
Verified User
Review Source
The way eFax is currently used in our environment is for sending digital documents and sending them via fax and also receiving facsimile documents directly to us via email. This a great tool to cut back on dedicated hardware and make using fax technology convenient. Some companies still require to use a fax to conduct business or transfer documents.
  • Ease of use.
  • Convenient.
  • Allows us to use an outdated method.
  • Older UI.
  • No number customization.
  • User account clean up.
eFax is very simple to use and easy to create user accounts, create fax numbers, and assign those numbers to user accounts. The management of users is very easy. Clean up of users, though, can be a little daunting. Reports have to be run in order to determine which ones haven't been using the service.
eFax support is great. They are quick to assist you with any issue regarding eFax. I haven't had to wait long on support services or answers. During an outage seems to be when the queue times get long but on a normal day, they are quick to answer and fast on a solution.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Efax is not mandated by the company, so individuals use what they deem fit. eFax corporate is the HIPPA compliant electronic fax. It allows you to access inbound and outbound faxes from any device with a browser, securely. Automatic e-archive of fax communications too.
  • The fax always goes through, there are no issues with reliability.
  • It offers a variety of features such as taking photos and saving files.
  • It can receive faxes too.
  • It can save faxes for a long time and allows you to save contacts.
  • The process is slow and takes a long time to complete.
  • The interface is clunky and needs to be revamped, is a little outdated.
  • Also takes a long time to retrieve the fax.
eFax is good for letters, pictures, and simple files. Cloud based secure/encrypted solution that is user friendly and easy to use.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our whole organization uses eFax to send and receive secure faxes. Security and protection of personal data is very important in the health industry and eFax fits the bill without the need of each employee (who all work remotely) to all have an actual fax machine.
  • Security is excellent and meets our needs. We don't use fax very often but when we do we know it will be secure.
  • Improved user interface. The old interface was clunky and non-intuitive. The recent update made using eFax so much better and simpler.
  • No need for a fax machine! eFax sends a digital version of a document (that can be scanned in if needed). Uploads and downloads are both very simple.
  • Since the updates to the UX, I don't have many negative things to say.
This has worked very well for our remote employees, so they can have access to a fax option without needing a fax machine. If an organization is in a central location with an office and fax machines on site, there may not be as much of a need, though it would still work and be an effective option.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use efax mostly company wide as well as for specific departments. Great option for remote workforce.
  • Remotely available faxing for both sending and receiving.
  • Ability to send faxes using standard email.
  • Ability to set a group of users to receive a fax is a nice option as well.
  • Currently a limit of 5 users to receive a group fax. Adding the ability for more users would be a nice option. We have 3 different fax numbers but the 5 user limit applies across the board verses per line.
In our case there are times whereby a client requests a priority they need handled and they fax the request. We have those particular requests go to a group of users so whomever is available the quickest can respond to the need.