Name: eFeedback Manager for Public Agencies
Price: 225 USD
Author: Comcate

Help Desk

Web and Video Conferencing

Customer Support

Automation Testing

Product Lifecycle Management (PLM)

Software Configuration Management

Development

Business Intelligence (BI)

Collaboration

Enterprise Resource Planning (ERP)

Quality Management

Traceability

Enterprise

Accounting

Investor Relations

Revenue Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Technical Skills Assessment

Workforce Analytics

Workforce Management

Human Resources

Block Storage

Bug Bounty

Business Rules Management

Cloud Storage

Composable Infrastructure

Enterprise Backup

Fraud Detection

Integration Platform as a Service (iPaaS)

Load Balancing

Master Data Management (MDM)

Mobile Application Performance Monitoring  (APM)

Network Diagnostics

Network Function Virtualization (NFV)

Network Performance Monitoring

Process Mining

Security Awareness Training

Security Validation

Virtual Desktop Infrastructure (VDI)

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Creative Management

Digital Rewards

Email Marketing

Marketing Automation

Product Information Management (PIM)

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Web Analytics

Webinar

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Communication Management

Customer Relationship Management (CRM)

eCommerce

Sales

Cloud Computing Security

File Integrity Monitoring

Insider Risk Management

Security

3D Modeling

Animal Shelter

Assisted Living

Computer-Aided Design (CAD)

Dealer Management

Insurance Underwriting and Rating

Jail Management

Restaurant Management

Spreadsheet

Vertical-Specific

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Priority Matrix

Appfluence

eMeetingsOnline

ReportsNow

FastPIPE

FastEST, Inc.

AspenOne Supply Chain Management

Aspen Technology

Crowdtap

Document Locator

ColumbiaSoft

Frosmo

Frosmo Ltd

Azurepath

Azurepath, LLC.

Screenful

Screenful Oy

The eFeedback Manager for Public Agencies is a CRM/311 software specifically designed for local government agencies. According to the vendor, this solution aims to modernize the customer service experience by providing easy-to-use tools for citizens to report issues, find information, and submit service requests. The eFeedback Manager is suitable for local government agencies of any size and is utilized by professionals such as city managers, neighborhood services managers, code enforcement officers, and animal control officers.

## Key Features

**Knowledge Base**: According to the vendor, citizens can search for answers to their queries before submitting requests by accessing a publicly available database of information.

**Request Routing**: The vendor claims that configurable workflows enable automatic assignment of submissions to the appropriate department based on attributes like category selection or location, streamlining the process.

**Escalations & SLAs**: The vendor states that staff members receive timely reminders for service orders assigned to them, and requests that do not meet the service level agreements (SLAs) are automatically escalated for prompt action.

**Citizen Surveys**: The vendor claims that upon closure of their requests, citizens receive customer satisfaction surveys, allowing agencies to measure and improve citizen satisfaction levels.

**Communications**: According to the vendor, staff members can directly correspond with citizens from the CRM/311 software and add internal-only comments. Citizens are promptly notified when their request is closed.

**GIS Integration**: The vendor states that in-app GIS intelligence tools enhance staff execution and expedite citizen submissions, improving overall efficiency.

**Enhanced Records Search**: According to the vendor, citizen submissions and historical records can be easily searched by category, keyword, location, or person, enabling quick access to relevant information.

**User Management**: The vendor claims that access to the CRM/311 software can be efficiently controlled using role-based permissions, ensuring data security and appropriate system usage.

**Template Library**: According to the vendor, each department can upload templates for email and text message auto-responses, enabling standardized and efficient communication with citizens.

**Auto-Submission Categorization**: The vendor states that a text-recognition algorithm reads submissions and automatically suggests a category, simplifying and expediting the submission process for citizens.

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eFeedback Manager for Public Agencies

Applications that support field technicians and other staff in the field. Typically include scheduling and dispatching capabilities.

Field Service Management

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eFeedback Manager for Public Agencies

Overview

What is eFeedback Manager for Public Agencies?