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Egencia

Egencia

Overview

What is Egencia?

Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel…

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Recent Reviews

TrustRadius Insights

Employees at our company have found Egencia to be an invaluable tool for their travel needs. It is commonly used for price comparison …
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Happy with Egencia

8 out of 10
February 08, 2020
Incentivized
We are still in the beginning stages of using Egencia, as we are the first affiliate of a global company to initiate this program. We …
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Quick Travel Bookings!

9 out of 10
September 24, 2019
Incentivized
Egencia is used across our organization to book travel for all travel in Canada and in the USA. It helps us track all travel in one system …
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Great air travel tool

8 out of 10
January 17, 2019
Incentivized
Egencia is used globally for travel arrangements. It has made it easier for end-users to comply with the travel & expenses policy and …
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Reviewer Pros & Cons

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Pricing

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What is Egencia?

Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel consulting…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Egencia?

Egencia Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel consulting services available on demand.

Reviewers rate Support Rating highest, with a score of 6.4.

The most common users of Egencia are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(32)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Employees at our company have found Egencia to be an invaluable tool for their travel needs. It is commonly used for price comparison shopping and booking travel accommodations, especially when support staff is not available. One of the key benefits of using Egencia is that it allows charges to be made directly to a corporate credit card, eliminating the need for employees to use their own money and wait for reimbursement. This has been greatly appreciated by our employees as it provides a hassle-free experience.

Executives within our organization also benefit from Egencia by being able to enter their travel information in their account and set up administrators, reducing the need for manual data entry. This feature has been particularly helpful in streamlining the approval process and ensuring accuracy in expense formats. Additionally, Egencia's integration with our financial department allows for proper approvals from managers and easy tracking of expenses.

Egencia is primarily utilized within our sales and marketing department but is available to all employees for booking travel related to training, conferences, or any other business purposes. Its extensive options for flights and hotels have allowed employees to compare prices and secure lower rates compared to booking directly with airlines or hotels. The platform also provides excellent support in case of travel disruptions, such as alternative flight options or finding alternate accommodations.

One of the major advantages of using Egencia is its ability to centralize travel bookings and receipts, making the process simpler for both employees and finance teams. It ensures compliance with travel and expense policies and helps us find special pricing through preferred partners. Furthermore, its global reach allows users across different locations to track staff movements and receive support in case of flight issues.

Overall, Egencia has proven to be a user-friendly tool that not only simplifies the booking process but also helps keep costs lower, ensures consistency in expense formats, and provides peace of mind during travel disruptions.

Easy Price Comparison: Many users have found the price comparison feature of the platform to be extremely user-friendly and intuitive. It allows them to easily compare prices for major airlines, helping them find the best deals and save money on their travel expenses. Whether it's for business trips or personal vacations, users appreciate how effortless it is to navigate through different options and make informed decisions.

Convenient Booking Process: Numerous reviewers have expressed their satisfaction with the seamless booking process offered by Egencia. They value the ability to book multiple travels on the same itinerary, as it saves them time and effort in managing their trips. This feature proves especially helpful for frequent travelers who often need to coordinate flights, car rentals, and hotel reservations all at once.

All-in-One Booking Tool: Users highly value Egencia as an all-in-one booking tool that effectively centralizes their travel planning. With everything conveniently located in a single platform, they can easily access and manage their bookings without having to switch between different websites or applications. The comprehensive nature of Egencia simplifies the travel planning experience and allows users to stay organized throughout the entire process.

Inconvenient Booking Process: Several users have expressed frustration with the inconvenience of having to go through Egencia to make changes or cancellations. Some users have suggested that it would be easier and more efficient to directly contact the airline or hotel.

Poor Customer Service: Numerous reviewers have described their experience with customer service as awful. They frequently encountered representatives who lacked knowledge and were unhelpful, leading to increased dissatisfaction with the overall service provided by Egencia.

Difficult Navigation and Search Functionality: Users have found the website's navigation and search functionality to be challenging. The website was not intuitive, making it difficult for users to find desired flights. As a result, some users resorted to searching for flights on other platforms before specifically searching for them on Egencia.

Users commonly recommend the following when using Egencia:

  • If you have more than 3 people traveling a few times per year, consider using Egencia.
  • Talk to an Egencia representative for a demo and build a relationship with the account manager.
  • Complete the setup process for easier use.
  • Compare prices to your current supplier to see the benefits of using Egencia.
  • Look into the reporting tools offered by Egencia to simplify expense management.
  • Speak to Egencia for travel and booking management for multiple people.
  • Understand your company's requirements and integrate them into daily practices.
  • Consider extensive training to fully understand all features and reports.
  • Pilot Egencia with road warriors and utilize the mobile booking capability for easy organization.

Attribute Ratings

Reviews

(1-15 of 15)
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Score 1 out of 10
Vetted Review
Verified User
"to book travel"<br>It's supposed to make booking travel easier, it doesn't.
No scenario where it is well suited.

Not a usable service. No ability to book connecting flights. Can't find specific chain hotels that are in the area. Either prejudice or ignorance on naming convention.

Basically not appropriate as a corporate booking system.
February 19, 2020

Egencia Review

Rachel Friedlander-Holm | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Egencia is being used by the United States teams to book travel. The Egencia tool is also used for United States employees' to manage and submit their expenses.
  • Easy to use
  • Organized
  • Sleekier interface
  • Quicker loading times
Egencia is excellent to use as a uniform tool across thousands of employees.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Egencia was used by my company to plan and organize all corporate travel. I worked with several executives to plan their travel through Egencia, including car rental, hotel, and flights. It helped because the executive was able to enter their information in their account and then set me up as an administrator. I didn't have to worry about entering their information, the system would automatically populate it from what they entered.
  • I have very few good things to say about Egencia.
  • Customer service was awful. It was a running joke that when we had to call customer service for something (frequent), it was a crap-shoot whether we were going to get someone that knew what they were doing.
  • The website was not intuitive and sometimes made it difficult to find the flights we wanted. Most of the admins resorted to looking for flights on other services and then searching for that flight specifically in Egencia.
My experience with Egencia was terrible, across half a dozen admins. We had a running document of issues that we kept because there were so many. There were flights that didn't book properly and cancellations that didn't go through even though we spoke directly to a customer support agent, executives not getting their points for flights or hotel stays and getting charged for calls that were required by Egencia's system to book a trip. Frankly, they have some terrible customer support agents (not all, I did speak with some perfectly lovely and very competent ones, but it was 50/50).
February 08, 2020

Happy with Egencia

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are still in the beginning stages of using Egencia, as we are the first affiliate of a global company to initiate this program. We believe it will centralize travel bookings, receipts, etc. in order to make travel easier for our associates/employees and also allow us to gain more knowledge of how our team travels/see where we might have more negotiating power when it comes to the different carriers (airlines, hotels, etc.).
  • Building complete itineraries
  • Tracking group travel
  • Making sure seats that are booked are correct/not changed.
  • Making reservations that gain points/status are more clearly defined.
Egencia is not the best for basic economy flights; they are not displayed. It is good to centralize/link itineraries and receipts, especially for multi-city or international travel. Being able to see bookings for groups of travelers is helpful as well.
February 08, 2020

Egencia is my JAM!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Egencia is being used throughout most of the organization.
  • Quick flight choices
  • Easy pay
  • While in a users trip you are unable to click to see the profile.
  • It should advise you before you try to pay that the trip is not available.
With the ease of use of the site, even the beginning traveler can get through it quickly.
January 29, 2020

Great tool for expenses

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Egencia is being used for corporate expenses. Everyone employed in the company in need to expense travel, business meals, phone bills, internet, and others would do it directly through Egencia. It was used through the entire company and helped streamline the approval process from employee to direct manager, then to the finance department.
  • Streamlined process
  • Ease of use
  • Scale
  • Categories
It was really well suited for me to download my phone bill directly with a picture where it was capturing amounts and information directly from it. It was really easy to submit my expenses and get reimbursed in a timely manner by my company. A scenario where the app crashed happened but this is purely technical.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our company is using Egencia to easily book corporate travel for internal meetings (ie. kick-off, training, etc.) and external meetings with prospective and current customers.
  • Booking flights and hotels.
  • Trip approvals.
  • Accessing a customer service representative during trip cancellation or interruptions.
  • Approval process is confusing (ie. understanding if the trip is officially booked before sending the calendar invite).
Egencia is great for corporate teams that are looking to easily manage and book work trips. This tool gives leadership insight into trip bookings and approvals for a budget. The tool gives sales reps the autonomy to choose hotels and flights that work best with their preferences and schedules based on the allocated budget from leadership.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
In my company Egencia was used across the whole organisation. Each of the employees was booking hotel or transportation via Egencia website for every business travel. We were doing it on our own by logging on the website, searching for the options we were interested in and confirming our choice.
  • Wide portfolio of options
  • Good prices for services
  • Sufficient details about the options
  • When there were problems with flight (cancelled / rescheduled), Egencia was not helpful to clarify it with the airline
  • Different availability depending on the region you are logging in from
Egencia is well suited for companies with many employees who travel often for business and want to provide flexibility to the employees on various accommodation and travel options. If you want to allow your employees to make their own choice in terms of travel that is the tool for your organisation.
September 24, 2019

Quick Travel Bookings!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Egencia is used across our organization to book travel for all travel in Canada and in the USA. It helps us track all travel in one system and we know where our staff is. We use it to book flights, hotels, and rental cars online. They also provide support if our staff have issues with their flights.
  • Intuitive to use - similar to any other travel booking site.
  • Being the go-between between the traveler and the air provider.
  • On the homepage, there are travel alerts. It is a one-stop-shop for travel bookings and planning.
  • It would be nice if they would include the ultra-low-cost air providers.
  • If you need to cancel a flight and get a credit issued, it is very complicated to understand how they calculate the credit and then to use it.
It is well suited for a corporate environment where you aren't on a strict budget. If you are a non-profit and have policies about using low-cost providers, then it won't be ideal. It is well-suited for organizations who need to book flights, hotels, and cars. It literally takes 5 minutes to make all those arrangements. I don't believe it is the greatest for booking international travel.
Chase Palmer, CISSP | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use Egencia for all of our employee travel bookings. We book Hotels, Flights, and Car Rentals through Egencia. It is primarily used within our sales and marketing department, who tend to travel more often, but it is available to all employees should they need to book travel for training, conferences, or other business related travel. This helps keep track of expenses and also get the proper approvals from managers and the financial department.
  • Egencia is an all-in-one booking tool so you can keep everything in once place.
  • Egencia works with SAML, so it's easy for users to get set up and logged in.
  • Egencia helps keep things in order by preventing bookings without the approval of managers. This can help keep costs low as well.
  • Technical support has been hit or miss. It can take days to hear back from anyone.
  • There have been some glitches in the software that prevent an approved, booked hotel or flight from being seen by the user, or different hotels show up with the same search criteria. A room shows as available, and then when you try and book it, it's no longer available, only to be available again, and then you are able to book it. It hasn't been entirely dependable.
Small to medium-sized companies that are growing, where travel happens a lot with a lot of employees, being able to effectively manage travel arrangements is where Egencia's strengths are most noticeable. The cost of the service might not be justifiable for small companies who don't travel very much, or where not very many people are traveling.
March 29, 2019

Convenience is Key!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Egencia when we need to book travel accommodations. Every employee that travels gets to sign up with an account, and so far, it has been easy and very useful! There are a vast number of flight choices, and support replies within minutes. I highly recommend it to offices that need to set up travel accommodations for their employees.
  • Technical support
  • User-friendly
  • Vast amount of choices
  • Flight choices
  • Confirmation emails are not sent
  • Availability of other airlines
It is very much appropriate for businesses that need to set their employees up for travel accommodations because it is so easy to set up a trip and book what is necessary. All of the expenses will all be charged through the company which is so much more convenient than paying for it yourself and waiting to get reimbursed. It just needs some work with the flight and airline choices!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Egencia for price comparison shopping. It is also the tool used by our employees when the support staff, that handles booking travel, is not available. It allows things to be charged to a corporate credit card so that the employees do not have to use their own money and then get reimbursed.
  • Price comparisons - easy to use to get price comparisons for the major airlines.
  • Rental car bookings - we use it to book a lot of our car rentals because we are able to see the best choices as well as have it set up to use the direct bill feature.
  • Easy to book multiple travels on the same itinerary.
  • It would be easier if we could go directly to the airline and/or hotel to cancel or change something rather than having to go through Egencia.
  • We cannot easily see when your employees will NOT be getting their reward points for hotel or car rentals due to policy restrictions.
Overall, Egencia is a good tool for my employees to use when I (or my work partner) aren't available to make the reservations. They can easily access their account and the charges will go on the corporate credit card. This makes it all around easy for the traveling employees.
Sara Wincek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
All employees use Egencia to book flights, hotels, and rental cars. This helps us to keep costs lower and keeps everyone using the same format for expenses. Egencia allows all employees to compare flights (airlines, airplanes, flight times, etc) and compare hotels (location, amenities, room types, etc). Because we're all booking at the same place, we get lower rates than by going directly to the hotel or airline. The really nice part is if/when you get stranded at an airport, you can call Egencia and they will help you. They find you a different flight, a car, or a hotel to get you out of that airport! Personal experience: Atlanta, Delta, April 2017: people were stranded for more than 3 days, Egencia had me home in 12 hours! Yes, 12 hours late, and without luggage, but I wasn't stuck at an airport!
  • Lowest prices! I shop around and around and around when I do personal travel, and I never find cheaper prices than what Egencia has.
  • Their agents care! They understand that you don't handle travel for a living. They go out of their way to help you!
  • The system is SO easy to use! I train on people how to use online systems, this system doesn't need any kind of training. You can book multiple flights, cars, and hotels in one trip or one car. It's simple and takes very little time.
  • Could tell me where I can earn points for more than one program (earn for car and hotel or car and airline). That would be great! Someone could make money doing that!
I really can't say enough about Egencia. Between it being easy to use, finding the best prices, having great representatives to help you when you need it, it doesn't get any better!
January 17, 2019

Great air travel tool

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Egencia is used globally for travel arrangements. It has made it easier for end-users to comply with the travel & expenses policy and helps save money thanks to special pricing found through the platform.
  • Automatically applies the company's travel & expenses policy
  • Access to better prices
  • Works with other platforms, like Microsoft, and adds travel details to your calendar automatically
  • The computer website interface is confusing at the beginning
  • Mobile app could use some revamping to be more user-friendly
It's better for air travel, not as effective for hotel bookings though.
Erica Marois | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Egencia is our company-wide platform for booking travel. It's required for booking flights, rental cars, train tickets, and hotels for business trips. Every employee is required to use Egencia for any business travel needs, mainly for two reasons. 1. It helps the company track all employee travel (for safety reasons). 2. The company has negotiated rates with preferred partners that are available only by booking through Egencia.
  • Filters flight options based on preference such as time, airline, or cost.
  • Easily stores and tracks itineraries and receipts.
  • Recommends hotel option close to corporate offices.
  • I'd like to see Early Bird Check-In capabilities for Southwest airlines. At least in our business, that's not currently an option.
  • Booking multi-city trips could be a bit easier. Right now, I've found better pricing and luck booking separate one-way tickets vs. multi-city itineraries. Maybe I'm just missing something, but perhaps the filtering/search should be improved.
  • In general, search results seem to favor the Big 3 airlines, even when pricing may be lowering (or more directs may be available) on airlines like Southwest.
  • For some reason, the $5 Egencia booking fee doesn't appear on the itinerary/receipts. This can be problematic when submitting expense reports.
Overall, I don't have too many complaints about Egencia. It's much better than the system we used to use for booking travel. The user interface is pretty intuitive, and there's an even an option to download and use the mobile app for booking. I like having all my itineraries stored in one place. I like that my seat preferences and TSA Precheck number, and frequent flier rewards numbers are all stored in the system and automatically applied to reservations.
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