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Egencia

Egencia

Overview

What is Egencia?

Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel…

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Recent Reviews

TrustRadius Insights

Employees at our company have found Egencia to be an invaluable tool for their travel needs. It is commonly used for price comparison …
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Happy with Egencia

8 out of 10
February 08, 2020
Incentivized
We are still in the beginning stages of using Egencia, as we are the first affiliate of a global company to initiate this program. We …
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Quick Travel Bookings!

9 out of 10
September 24, 2019
Incentivized
Egencia is used across our organization to book travel for all travel in Canada and in the USA. It helps us track all travel in one system …
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Great air travel tool

8 out of 10
January 17, 2019
Incentivized
Egencia is used globally for travel arrangements. It has made it easier for end-users to comply with the travel & expenses policy and …
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Reviewer Pros & Cons

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Pricing

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What is Egencia?

Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel consulting…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Egencia?

Egencia Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel consulting services available on demand.

Reviewers rate Support Rating highest, with a score of 6.4.

The most common users of Egencia are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(32)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Employees at our company have found Egencia to be an invaluable tool for their travel needs. It is commonly used for price comparison shopping and booking travel accommodations, especially when support staff is not available. One of the key benefits of using Egencia is that it allows charges to be made directly to a corporate credit card, eliminating the need for employees to use their own money and wait for reimbursement. This has been greatly appreciated by our employees as it provides a hassle-free experience.

Executives within our organization also benefit from Egencia by being able to enter their travel information in their account and set up administrators, reducing the need for manual data entry. This feature has been particularly helpful in streamlining the approval process and ensuring accuracy in expense formats. Additionally, Egencia's integration with our financial department allows for proper approvals from managers and easy tracking of expenses.

Egencia is primarily utilized within our sales and marketing department but is available to all employees for booking travel related to training, conferences, or any other business purposes. Its extensive options for flights and hotels have allowed employees to compare prices and secure lower rates compared to booking directly with airlines or hotels. The platform also provides excellent support in case of travel disruptions, such as alternative flight options or finding alternate accommodations.

One of the major advantages of using Egencia is its ability to centralize travel bookings and receipts, making the process simpler for both employees and finance teams. It ensures compliance with travel and expense policies and helps us find special pricing through preferred partners. Furthermore, its global reach allows users across different locations to track staff movements and receive support in case of flight issues.

Overall, Egencia has proven to be a user-friendly tool that not only simplifies the booking process but also helps keep costs lower, ensures consistency in expense formats, and provides peace of mind during travel disruptions.

Easy Price Comparison: Many users have found the price comparison feature of the platform to be extremely user-friendly and intuitive. It allows them to easily compare prices for major airlines, helping them find the best deals and save money on their travel expenses. Whether it's for business trips or personal vacations, users appreciate how effortless it is to navigate through different options and make informed decisions.

Convenient Booking Process: Numerous reviewers have expressed their satisfaction with the seamless booking process offered by Egencia. They value the ability to book multiple travels on the same itinerary, as it saves them time and effort in managing their trips. This feature proves especially helpful for frequent travelers who often need to coordinate flights, car rentals, and hotel reservations all at once.

All-in-One Booking Tool: Users highly value Egencia as an all-in-one booking tool that effectively centralizes their travel planning. With everything conveniently located in a single platform, they can easily access and manage their bookings without having to switch between different websites or applications. The comprehensive nature of Egencia simplifies the travel planning experience and allows users to stay organized throughout the entire process.

Inconvenient Booking Process: Several users have expressed frustration with the inconvenience of having to go through Egencia to make changes or cancellations. Some users have suggested that it would be easier and more efficient to directly contact the airline or hotel.

Poor Customer Service: Numerous reviewers have described their experience with customer service as awful. They frequently encountered representatives who lacked knowledge and were unhelpful, leading to increased dissatisfaction with the overall service provided by Egencia.

Difficult Navigation and Search Functionality: Users have found the website's navigation and search functionality to be challenging. The website was not intuitive, making it difficult for users to find desired flights. As a result, some users resorted to searching for flights on other platforms before specifically searching for them on Egencia.

Users commonly recommend the following when using Egencia:

  • If you have more than 3 people traveling a few times per year, consider using Egencia.
  • Talk to an Egencia representative for a demo and build a relationship with the account manager.
  • Complete the setup process for easier use.
  • Compare prices to your current supplier to see the benefits of using Egencia.
  • Look into the reporting tools offered by Egencia to simplify expense management.
  • Speak to Egencia for travel and booking management for multiple people.
  • Understand your company's requirements and integrate them into daily practices.
  • Consider extensive training to fully understand all features and reports.
  • Pilot Egencia with road warriors and utilize the mobile booking capability for easy organization.

Attribute Ratings

Reviews

(1-15 of 15)
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Score 1 out of 10
Vetted Review
Verified User
  • Incredibly difficult to book travel now
  • Productivity down due to it taking so long to try to get it to book anything.
  • Trying to find ways to not travel to avoid dealing with this terrible system.
  • No positives.
September 24, 2019

Quick Travel Bookings!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • More efficient booking - save time.
  • We can specify when additional approval needs to take place based on perimeters that we set (price, class, etc) - save money!
  • All electronic - bookings all online so have easy access to all staff trips.
Chase Palmer, CISSP | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • The time it takes to get travel arrangements made has decreased since the employee can find their own flights and hotels.
  • Costs have reduced since expensive flights/hotels are not being booked.
  • Since the company account is being used, employees don't have to be reimbursed for their travel arrangements.
Erica Marois | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • I believe we were able to reduce the number of internal resources and employees focused on travel booking after implementing Egencia.
  • I've personally reduced travel costs by about 20% YoY. I'm assuming this is due in part to better-negotiated travel prices.
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