February 12, 2020
Score 1 out of 10
Read Jessica Fish's full review
Pros and Cons
- I have very few good things to say about Egencia.
- Customer service was awful. It was a running joke that when we had to call customer service for something (frequent), it was a crap-shoot whether we were going to get someone that knew what they were doing.
- The website was not intuitive and sometimes made it difficult to find the flights we wanted. Most of the admins resorted to looking for flights on other services and then searching for that flight specifically in Egencia.