Egencia Reviews

22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.9 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-8 of 8)

Companies can't remove reviews or game the system. Here's why.
February 12, 2020
Jessica Fish | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Support Rating

4
I'm giving them a four because not all of their customer service was terrible. There were some agents that were fantastic at helping me get things sorted out. But it was much more likely that I would get someone who either didn't know what they were doing or did the bare minimum to get you off the phone.
Read Jessica Fish's full review
February 08, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
The representatives I have dealt with have been very prompt and helpful for any issue I've approached them with.
Read this authenticated review
January 29, 2020
Renaud Renvoye | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
I have not been involved with any product support or troubleshooting; however we had an issue where the app or website were down for some time and they were able to resolve the issue and have it back up and running pretty fast so i would say that overall support is pretty good!
Read Renaud Renvoye's full review
October 23, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

6
When I had a problem with cancelled and rescheduled flight Egencia team was not helpful at all. They claimed that in their system the flight is still happening hence they will not advise on anything else. I had to spend a lot of time calling the airline to clarify the details and to find out when my flight is happening in the end.
Read this authenticated review
January 21, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

7
Over the past 5 years, I've only had a couple of issues with flight cancellations and trip interruptions. Although the Egencia team was friendly and helpful, it would have been easier for me to re-book my flights or deal with the airlines directly while at the airport. This would have cut out a lot of the back and forth communication.
Read this authenticated review
September 24, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
I haven't had much need to contact Egencia support, but I have heard really good things from co-workers. They problem solve for the customer. I was on a trip one time where the airline canceled our flight and Egencia worked to ensure that I got on another flight. It is like having a travel agent working on our behalf.
Read this authenticated review

What is Egencia?

Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel consulting services available on demand.
Categories:  Travel Management

Egencia Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Egencia?

Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel consulting services available on demand.

What is Egencia's best feature?

Reviewers rate Support Rating highest, with a score of 6.4.

Who uses Egencia?

The most common users of Egencia are from Enterprises and the Internet industry.