Egencia

Egencia

Score 8.3 out of 10
Egencia

Overview

What is Egencia?

Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel...
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Recent Reviews

Happy with Egencia

8 out of 10
February 08, 2020
We are still in the beginning stages of using Egencia, as we are the first affiliate of a global company to initiate this program. We …
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Video Reviews

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Product Details

What is Egencia?

Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel consulting services available on demand.

Egencia Video

Visit https://www.youtube.com/watch?v=WCnz6s06yAg to watch Egencia video.

Egencia Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel consulting services available on demand.

Reviewers rate Support Rating highest, with a score of 6.4.

The most common users of Egencia are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-8 of 8)
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Score 1 out of 10
Vetted Review
Verified User
I'm giving them a four because not all of their customer service was terrible. There were some agents that were fantastic at helping me get things sorted out. But it was much more likely that I would get someone who either didn't know what they were doing or did the bare minimum to get you off the phone.
January 29, 2020

Great tool for expenses

Score 8 out of 10
Vetted Review
Verified User
I have not been involved with any product support or troubleshooting; however we had an issue where the app or website were down for some time and they were able to resolve the issue and have it back up and running pretty fast so i would say that overall support is pretty good!
Score 8 out of 10
Vetted Review
Verified User
Over the past 5 years, I've only had a couple of issues with flight cancellations and trip interruptions. Although the Egencia team was friendly and helpful, it would have been easier for me to re-book my flights or deal with the airlines directly while at the airport. This would have cut out a lot of the back and forth communication.
Score 8 out of 10
Vetted Review
Verified User
When I had a problem with cancelled and rescheduled flight Egencia team was not helpful at all. They claimed that in their system the flight is still happening hence they will not advise on anything else. I had to spend a lot of time calling the airline to clarify the details and to find out when my flight is happening in the end.
September 24, 2019

Quick Travel Bookings!

Score 9 out of 10
Vetted Review
Verified User
I haven't had much need to contact Egencia support, but I have heard really good things from co-workers. They problem solve for the customer. I was on a trip one time where the airline canceled our flight and Egencia worked to ensure that I got on another flight. It is like having a travel agent working on our behalf.
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